From ordering the couch to the delivery of the couch, everything was so smooth and seamless…read more Everybody was kind and answered all my questions and we're very thorough. Would definitely buy furniture from them again over and over.

My husband and I went to the Leather Store,"Creative" in Glendale, Arizona and was Welcomed by the…read moreSaleslady, Chrissy Synacek.. her personality and product knowledge was Amazing!In a day and age where Customer Service is almost obsolete, this Lady gets High Marks in All Catagories! Of course, we bought a Fabulous Leather Couch but was so impressed by how much Chrissy loved her Job!! Sincerely, Richard and Gloria Meese

Shameful. Mr. Chiao, if you care to rebut, please do. Your silence speaks volumes…read more ANOTHER Woodbridge Interiors service/quality complaint. I paid for breadsticks and got chopsticks. Purchased what I thought was an Italian couch and chair. Apparently Woodbridge sells Natuzzi from China; which I come to find out is far inferior to Natuzzi from Italy. You guessed it. Multiple breakdowns with the chair AND couch. Woodbridge Interiors' first repairman said that the chair is unrepairable because it's out-of-square, apparently. See pic. It got stuck! After only a few months! When I tried to get the less-than-a-year old couch repaired (for the second time!), the owner, Supai Chiao, called me directly and said that unless I pay an ADDITIONAL $1,300 in fees for service he won't help. I explained that I paid in full before delivery. After a bit of silence, Mr. Chiao agreed that I did pay in full, but STILL insisted that I either pay the $1,300 fee or call Natuzzi directly and HUNG UP on me! Unbelievable. I can prove it. Simply, Mr. Chiao, the owner, is lying. I am now forced to seek third party remedies. Check out all their complaints on BBB. Do not shop Woodbridge. And don't believe them either. **FOLLOW UP to the owner's reply** Please see the owner's reply. Not true. And the owner said so. The story about a balance due and a "custom upholstery product" is fabricated. See proof. I NEVER ordered any "custom" ANYTHING. Woodbridge is confusing me with someone else, and they know it. I told the owner that on the phone. Mr. Chiao was insistent about the $1,300 before he would send a repairman. He then hung up on me. No kidding! That's why the Arizona A.G. is involved. I look forward to the mediation. I have receipts showing "Paid in Full" They wouldn't have delivered the original items if they weren't paid in full. Those are Woodbridge's rules, and I fell for it. Why would I buy again from Woodbridge after this fiasco?? Ugh. I have shareed this same reply to the Arizona Attorney General along with the BBB. *AVOID WOODBRIDGE INTERIORS*

THE worst follow up customer (non)service ever. You can expect zero help on your expensive…read morepurchases once delivered. When I received bad then no service on poor product on a paid in full sofa and chair I told them to cancel a corner piece to the non-functional sofa. Why buy an additional piece for something that isn't working or getting fixed? Owner is calling that cancellation a non-current account. He is very short sighted. Purchased $10k+ for sofa and chair both non-functional and just before those broke had purchased and paid in full another $10k+of various other product. They lost additional purchases from me and a lot of my friends until they remedy the sofa and chair. A lot of sales lost with stubborn Woodbridge ownership. They are not there for post sale service.

Man what a nightmare. Railings were months late, installed and are obviously crooked and not…read morelevel. Began to rust weeks after installation. Thought matching existing railings would be easy enough, they made them wrong twice and even the product I finally accepted (due to exasperation and being pretty sure I would not get my money back) was not matching my existing railings. Do yourself a favor and do not use these people.

Great experience all the furniture is made in Mexico. Tino build me two beautiful wrought iron…read morefences and was very happy with the end result. I will come back again to buy more staff.

The showroom is nice and well stocked with a variety of brands of office chairs and furniture…read more We enjoyed the friendly demeanor and knowledgeable and information Jeano B provided us. He knew the Steelcase chair products inside and out! Jeano provided the best service out of the three chair retailers we visited that day. The store offers pre-owned chairs at a discount too. When my daughter decides which chair she likes she would purchase it here. We love his friendly, non pressure, attentive service.

We just received new front office furniture from Bill. He was so very accommodating and helpful…read more The guys came and hauled the old desk away and installed the new one very efficiently. We will definitely be using Markets West again in the near future.

Bait and switch. I bought a 3000 dollar Maxx Destroyed Black sofa. I already own this sofa at my…read moreprimary home. What I got is what looks like a Chinese knock off. Its does not feel like it is real leather. It is hard as a rock. The destroyed leather looks more like a rough suede man made product. I saved about 300 bucks from another company. Should have gone with Kathy Kuo Homes where I got my first leather couch and had what I wanted. Do not trust this company. Took them longer to deliver than stated. When I went to cancel he started talking about a restock fee even though it had not left any warehouse. This is nothing short of a scam. Knock off furniture.

Does 2b Mod even exist? I bought an IN STOCK chair from him 6 weeks ago, and have not heard a thing…read moreback. I've emailed many times with no response. I would highly suggest ordering from elsewhere, unless you want to be bamboozled.

I needed an office chair for my wife who is 5'3". The salesman provided advice and explained why a…read morecertain brand, Hayworth, was the best choice. They was no pressure and he gave me a very good price.

Overall great resource for used furniture. Chantel has been a great help in selecting our furniture…read moreneeds and showing us around the show room. Communication has been great and will call was easy and helpful staff. They let us hold a few days after purchasing to accommodate our pick up schedule. They offer delivery. Great selection.

This place is very confusing. First off they tried to sell us a $2,000 table (that was on sale)…read morethat I can buy all day long in LA for $300 and refused to negotiate at all. With these prices and the quality of the furniture they're totally ripping the customer off. That was really the deal breaker. Then all the odd leather recliners and nick nacks that don't make sence.

Really cool furniture store located in North Scottsdale. Everything is fairly pricey, but the…read moreselection is vast and there's tons of unique options. We didn't purchase anything but it's a full on day trip just browsing this place. The staff were fairly friendly too. Seems like it's a well run establishment.

My experience with The Mansion was Excellent! The owner went over and above to help me!! I couldn't…read morebe happier!! I ordered my Micheal Amini desk and it arrived and was delivered within 10 days of my order. It is beautiful!! From the delivery guys, , to the owners sons, with whom I spoke, everything went like clockwork . They even came to my home when I felt the glass was defective on my desk and a drawer didn't close properly, as I am lucky enough to live in the same city as the store. They immediately ordered new rails for my drawer and a new glass desktop. As soon as the items arrived, they happily came out and replaced the defective parts! You can't buy that type of customer service!! This is a family run business, and I cannot say enough good things about their work ethic! I would give them 10 stars if I could !!! Happy in Scottsdale Sally

*California Buyers -- Please Be Careful Before Purchasing From Mansion Furniture**…read more I purchased approximately **$40,000 worth of furniture from Mansion Furniture in 2025**. At the time of my purchases, Mansion Furniture did not charge me California sales/use tax. As a customer, I assumed the amounts on my invoices represented what I was required to pay, especially since the invoices showed the tax as **"N/A."** Almost a year later, I learned that my purchases had been reported to the State of California and that I was responsible for paying the California use tax directly. I am now facing ** five thousand dollars $5000 in taxes, along with interest and penalties.** When I contacted Mansion Furniture, I was told that their website states customers are responsible for their own state taxes. My problem is that **this was never clearly communicated to me during the sales process.** No salesperson explained that California tax was not being collected or that I would need to report and pay it separately. Had someone simply said, *"We are not collecting California tax, and you will be responsible for paying it directly to California,"* I would have handled the tax immediately and avoided the surprise, penalties and interest. I also would have been able to compare the **true total cost** with purchasing the furniture from a retailer that collects California tax at the time of sale. I feel the tax situation should have been disclosed much more clearly, particularly considering the amount I spent. A statement somewhere on a website is not the same as clearly informing a customer during a large purchase that thousands of dollars in state tax are not included. **If you live in California and are considering purchasing from Mansion Furniture, please be aware of this. Ask specifically whether California sales/use tax is being collected, carefully review your invoices, and make sure you understand any tax you may be responsible for paying directly to California.** I wish someone had given me that warning before I made my purchases. I have always paid my taxes ad on time . For the firt time i have a surprise $5000 tax bill i was not aware off , Bewared and always check your receipt and make sure slaes taxes are stated.