Ciara was very caring knowledgeable. I lost my mother-in-law in February and she handled her…read morecremation with care and kindness. And then in April, my husband passed away. She was great with assisting us to pick the casket and bringing him to Los Angeles to be buried. The stress I was feeling was overwhelming and they made it stress-free as much as they could I highly recommend.

I am writing to formally express significant disappointment regarding the transportation and…read morehandling of floral arrangements during the services for my husband's family member, which included a viewing in Palm Springs (Fitzhenry) and the subsequent transport to the cemetery. While I understand that funeral homes may not feel direct responsibility for arrangements not purchased through their services, the handling of these items significantly impacts the overall experience of the grieving family and loved ones. As an individual with six years of experience in the floral and service industry, I found the delivery process to be unacceptable. Concerns Regarding Transportation and Handling * Improper Transport: During the transportation from the church/viewing location to the cemetery, arrangements were visibly stacked on top of one another. This practice is disastrous for delicate floral structures and results in damage to costly tributes. * On-Site Damage: Upon arrival at the cemetery, one arrangement was visibly dropped by staff, resulting in immediate damage to several flowers. This occurrence was witnessed by numerous family members, causing considerable distress, especially given that the family planned to take all floral tributes home. * Destruction of a Key Arrangement: I had to intervene directly when an arrangement (specifically, the "wings") was being broken by a worker. I observed the worker ripping out flowers (gladiolus) and disposing of them carelessly into a bush adjacent to the casket. This specific arrangement was subsequently too damaged for the family to take home. * Missing Banners: I also had to personally ensure the retrieval of accompanying banners, which had been stuffed back into the damaged "wings" arrangement. I spoke with Mark and Danny at the time regarding the issue of the banners. Issues Regarding Floral Materials * Aisle Stands/Easels: It was observed that the metal aisle stands or easels, which were provided free of charge by the florists for the display of sprays and wreaths, were retained by the funeral home staff. These stands are typically provided for the family's use to display the tributes and do not belong to the funeral home. The family should have been allowed to keep or manage the return of these items. Recommended Action and Transparency Floral tributes are not inexpensive and represent profound expressions of love and respect. The lack of care shown for these items was extremely disheartening. I urge the funeral home to implement the following changes immediately: 1. Mandatory Transparency: If proper, temperature-controlled transportation and adequate spatial accommodation are not available in your vehicles for large or multiple floral arrangements, this information must be communicated to the families and loved ones prior to the service. 2. Staff Training: Implement mandatory training for all personnel involved in the handling and transport of floral tributes, emphasizing the need for respectful and careful handling of all arrangements, regardless of their origin. 3. Policy Review: Review current policies regarding the disposition of floral accessories (such as easels and banners) to ensure they are returned to the family or florist as appropriate. We are incredibly disappointed that a day intended for respectful remembrance was overshadowed by the observable mishandling of these final tributes. We look forward to your acknowledgment of these serious issues and confirmation of the corrective steps you plan to take.

I'm reviewing as a visitor. We have a few family members resting here. Every time I visit it's…read moregorgeous and beautifully kept. I don't know about prices etc.

The security guard circling my car and parked behind me numerous times, while I sat in my car…read morebecause it was almost 100 degrees outside but I still wanted to visit my moms grave was really uncomfortable. With all the "can't do's" on the sign, I don't see anything that states I can't sit in my car while they are mowing the grass. Just a reminder that we live in the desert and it's hot, but we still want to visit our loved ones in any way we can. She almost jumped there curb in the suv they have trying to see what i was doing as I'm sitting here at my moms grave in the heat I like most have many family members here, and the security would have been helpful when not even an hour after my moms service in 2014 every single flower arraignment was stolen.

Everything about this place is amazing! Caring kindness patience knowledgeable. I highly recommend…read morethis place.

It has been 2 years since my mom passed away and until this day it still bothers us how everything…read morehappened. I had emailed them telling them how poorly our experience was and they never even had the respect to respond. Here's what was said: Good morning Casillas Family, It has been a few days since my mother's service (11/28/2022) and we are still discussing the bad service we were offered. My sister and I were the ones that took care of the funeral arrangements and are very disappointed. About 5 years ago we also used your services to bury my grandmother which went great. We want to express the issues we had with Casillas Family Funeral Home. My sister was told she could be there earlier so they could get things ready. She was there at 6:30 along with other family members and it was locked so she called the office because no one opened at the office. Someone told her that they would be opening the doors in a few minutes. They all waited patiently, which took longer than it should and the only way they realized the door was now open was because a guest arrived and opened the door to go in. At that point they realized someone had opened it, but they were never informed that it was, nor did they see anyone open in. The flower delivery company was there to drop off the arrangements but because the door was closed, they left them outside. There was half a coffee pot there that was cold and probably there from the last service held and coffee was not ready. No one was there to assist/customer service so we could ask if we needed anything, explain how everything works and etc. We had a power point, and it took 30 min to figure it out and get it working which tells me it was not setup. We felt rushed out with no warnings of how this works. The sink was very dirty and disgusting use. By far it was a bad experience in addition to our grief and we are very disappointed. This shows us that customers are not important to the Casillas family and that everything was so unorganized. I realize I never posted a review so I'm doing this now.

Mirna Flores is absolutely Amazing! Wonderful customer service provided by her. She is honest…read moreReliable Caring Local knowledge. I highly recommend this location. Ask for Mirna Flores

I would like to thank Daniele and Lionel for their excellent services in arranging my father's…read morefuneral and burial services. Danielle and Lionel were informative, compassionate and answered all our questions quickly. My father's services were beautiful. Well done!

I needed the basics and received them with respect and dignity. Very much hands off approach where…read moremost interactions were via phone and online. Great value compared to the rest. Services needed and wanted were available and accomplished timely.

Everything was handled so perfectly and professionally. The customer service that they show you…read morereally helps when you are going through such a difficult time.

amazing staff!! shay is incredibly helpful and has compassion for what she does. even thou we don't…read moresee what happens behind the scenes I know they are compassionate and take pride in what they do.

Sadly I had the opportunity to meet Fernando last year, and I say sadly because no one ever wants…read moreto need the person planning your grandparents funeral. We buried both my grandparents in less than one year, and I honestly do not know what I would have done with Fernando's guidance and assistance. The level of detail and empathy for the family was amazing. Every tiny question I had they would answer. Giselle was also a very important part in the process as she made sure to call me to let me know how my grandma was looking to get her ready for the service. You cannot put a value on someone helping you out during these difficult times but if I ever have to plan another one which I hope I don't Fernando Giselle and his team are the people to go with. Thank you new journey Fernando and Giselle and your team! You made this horrible time in our family a better one by organizing all the big pieces that needed to be handled.

We were looking for a place to do a cremation. Communication was phenomenal. Pricing was more than…read morefair. Their representative, Conrad was extremely professional and empathetic. Would absolutely recommend percent.

All the paper work most done by phone less traveling to office kind and sweet to work withread more

Joseph did such a good job helping me and my family in such a hard time…read more The process was as smooth as it can be.

As-salumalakum (I can't spell) It means peace…read more Often times last respects or saying good bye is a persons chance to process heal and honor the lives of loved ones. The Casillas' are the definition of "family business". They care, communicate well and will try their best to make your family's service sincerely unique and meaningful. I used to fear death and mourned for a very long time. This family taught me to respect the death process and to treat a persons soul as if it's present even though their earthly body had expired.... If you've seen the movie My Girl... this funeral home is kinda like that. It's NOT a giant corporation with a script of greed. They treat each case uniquely as the individual. That's rare these days! This is the one business of its type that I know that bothers to learn the first names of the decedents relatives. If you're an emotional person or accepting a death is difficult for you, I recommend this funeral home. The Casillas kids leaned from a young age to assist the grieving in time of need it's second nature to them which will put your mind at ease. Promise.

In the end we didn't use their service, but these people were very polite. As we only wanted a very…read morebasic cremation we used a cremation service. However, if I were to be looking for a mortuary for a burial I would suggest Wiefels. They gave us all the information we asked for and worked with us to find solutions that fit what we were looking for.

Since I'm 65 I recently decided it was time to pre-arrange my cremation to make it easier on family…read morewhen I pass on. I called Wiefels after seeing their rave reviews and being recommended by friends. Sure glad I did! A meeting was set up to discuss everything and after about an hour everything was in order. Kasey Scott was most helpful and answered all my questions.I thought the price was very reasonable, and I sleep better at night knowing all this is in order!I Highly recommended business!