The staff is wonderful as are doctors Patel and Gentry. However, there are numerous issues with Dr…read moreNorton. Also be careful of billing as it's not necessarily accurate

Customer service: if you express that you do not want x-rays, they become highly coercive and…read moreintimidating about the matter. It's always a very uncomfortable experience and you feel forced to acquiesce. Although I am the patient, I have very little "say so".

First, I didn't think I would have to write a bad review about Thomson Drive Dental front office…read morestaff (Amber), or Dr. Aniqa Zaheer, but I feel compelled to inform other patients of their dishonesty, and the way patients are treated once a procedure fails, or you have questions about your bill. I have been going to Thomson Drive Dental for over 1 year, but recently I received two crowns that I paid a substantial amount for (overcharged), 1 crown didn't last 3 months, not only did one crown break, but the tooth under the crown broke, and needs to be surgically removed. These crowns in questioned had been removed before because the Office ordered the wrong shade, but cemented the crowns anyway without me viewing first, but any person could clearly see the shade did not match my other teeth. After all the wrestling/jerking by Dr. Zaheer trying to remove the first crowns, and putting temporary crowns back on that didn't stay, I believe that damaged the teeth more. Now, here's the problem, when I asked about the refund for the Crown that broke, I was told first, I would not receive any refund for the crown, but they would surgically remove the broken tooth for free. Next, Amber told me I would receive a full refund for crown, and any fees related to crown, NOW THAT HAS CHANGED, they want to only refund me a portion of what I paid. They should remove the tooth for free due to their negligence, and a crown is supposed to last 7 years or more according to THIS OFFICE. I signed a Release Form for my dental records be sent to another dentist on June 1 for a second opinion, they emailed very limited information, and added some untrue information. I have also requested my dental records, and billing information so I can view myself, as of date I still have not received. I can't believe the unjust treatment that I'm NOW receiving because of my asking for a full refund and questioning their billing practices. If you are a patient of this Office (or have been a patient), please don't be quick to get what's being recommended by Dr. Zaheer, if you know in your heart you don't need those services. PLEASE check to see how much you are being charged compared to how much you should be paying according to your Insurance Company. Again, I never had a problem with Dr. Zaheer, or the Office Staff (Amber-very rude) until I asked for full refund for broken crown, and the tooth that needs to be surgically removed. IF YOU HAVE BEEN TO THE OFFICE, AND HAVE SOME QUESTIONS ABOUT TREATMENT PLAN, OR THE BILLS YOU HAVE RECEIVED, PLEASE SPEAK UP!

I broke a molar tooth and it was impossible to get an appointment with my regular dentist. I tried…read moremany places but failed. Thomson Drive Dental was referred to me and when I called yesterday afternoon they got me in today. Now that is service. The front desk staff was great and the x-ray tech/dental aid was great also. The dentist did a great job calming me down and gave me several options. We settled on a cap for the tooth at this point saving the tooth. This may well be the beginning of a new relationship.

I was new to the area and needed a cavity filled. Making an appointment was easy, they were able to…read morecontact my previous dentist for my records, and got my cavity filled quickly! The office is easy to work with and accommodating. My fill went great and I felt taken care of!

Due to a new insurance provider, I recently switched to this dentist and went in for my first…read moreappointment. Come to find out this was only an evaluation and was charged for x-rays and also charged for a Comprehensive Evaluation which cost an additional $112.00. I had just had x-rays done 3 months prior and was wondering why this dentist could not contact my previous dentist for that information or my previous dental history. They did not even ask or make mention. Instead, they recommended Invisalign for $6000.00. This has never mentioned in any of my past dental appointments. Just did not really like the business practice here. I cancelled my future appointment and will not be going back. Very poor experience. I don't recommend Lynchburg Dental Group.

Just completed my first visit for a cleaning and exam. I will definitely be back. Highly recommend.read more

I have been a patient of Dr. Midkiff for over 30 years. The staff is amazing and friendly. You can…read moretell they love their work environment. Lots of love in this group of people. When I go, they feel like family. Dr. Midkiff is the best dentist. Danette and Sandy are the hygienist and are awesome too! I wouldn't go anywhere else.

Love the dentists but front office staff leave a lot to be desired…read more Our son made appointment for cleaning and referral. They charged us for a panoramic x-ray that was not requested. Then they acted like we should have known that anthem no longer covered this. I read an article that greatly shroud whether panoramic x rays should be done in addition to serial x rays. The article I read says panoramic images are prone to distortion and artifacts. It also stated that the amount of pathology discovered with panoramic vs serial xrays was negligible. The front office people were definitely not nice. Be sure when you book that you are clear what you want and ask them to let you know if they will be upcharging.

Very happy with my care and service. Front staff is super efficient. Usually see Dr Kenney but…read moresaw Dr Crawford last time and he was awesome. I moved to FL recently but will travel back to continue care. Finding a dentist you can trust is hard and I found that here. Highly recommend

This is the absolutely best dental practice I have ever been to. I had some dental problems arise…read moreafter my pregnancies and have felt nervous to go into the dentist since then. The bedside manner at this office is absolutely the BEST! No judgement, no shame. I am remembered by the dental assistants and the dentists. They are thoughtful and considerate and obviously care deeply about their patients. I will go to this office for as long as they are open!

Let me start by saying that my dad was a dentist for 40 years, and I worked in his office on and…read moreoff while growing up. I am a health care professional myself. I have been a patient of this practice for the past 4-5 years. I am also a patient who is very on top of cleanings and preventative care. However, after the incident that occurred this past weekend, I will be leaving the practice. Short version of the story is I had an office visit for a difficult tooth I needed to get pulled on Thursday. At that visit, I had an exam and x-rays taken. When I went to schedule the appointment to have the tooth pulled, I was told I would have to wait 3 weeks!!! Partially because of my work schedule and partially because they only pull teeth on Wednesdays ‍ despite having multiple dentists at the practice. I woke up with a tooth abscess on Saturday and called the office, knowing they would be closed. However, I knew I needed emergency antibiotics. The voicemail stated if you had an emergency to text the phone number provided. I texted the number and received no response. This means I had to go through the financial and time burden of missing work, being seen by another dentist, getting X-rays, and paying for this duplicate visit at another practice. When I called on Monday, the receptionist questioned which number I texted. Even though I have texted this number multiple times with insurance information etc. She claimed there were no messages; however, I have proof on my end that the text message went through. Although they claim to offer emergency services and tooth extractions, these services are very limited.

I tried to get an appointment but they were booked until 60 days out- so I would have to wait…read more Thats OK. A few days later, I started to have serious pain and when it got too much to bear I called the office and asked for an emergency appt. They got me in on a Monday morning and I had the tooth extracted. Other dental offices i called didn't want to have anything to do with me on an emergency basis or they weren't taking new patients. (I think Lynchburg needs more dentists.) The doctor and his staff were very pleasant and the whole process was painless. The office is clean comfortable and orderly.

Outstanding Dental office....Professional in every way. Very good Dentists and Staff! I would…read morerecommend this Dental office to anyone needing great care and advice for their dental health.

I had a dental emergency on 1/1/24 but due to the holiday no one was opened. I called O'Donnell…read moreDentistry on Old Forest Rd, at 8am on 1/2/24. Wanda gave me an appt for 10:30am that same day. I was seen by Dr David O'Donnell & Joyce where we discussed my options which put my mind at ease. I had not gotten my dentures at this office but by a well known national dental office that I would never return to. They sent my denture out to be fixed & I received a call from Wanda the very next day along with an 11am appt. The denture was fixed & I was able to leave my house once again lol! The professionalism & kindness I was shown from Dr O'Donnell, Joyce & Wanda was beyond heart warming! And the price ( no dental insurance) was extremely reasonable. I would highly recommend this office to anyone that needs dental services. Thank you & Happy New Year! Kelly Fucci