This is a great Forever 21! It is pretty large so they have a good variety to chose from. They have a separate room for accessories which you don't always see at the smaller stores. The employees were very friendly here and three people asked me if I was finding everything alright while I was shopping. I appreciate that in a store like Forever 21, often times there is no employee in sight to help you grab something from one of their higher displays. You know what you get when you come here. You aren't going to get high quality cloths but you will get some pretty stuff that will last you for the time being. read more

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I always shop at forever21 but y'all have got to get it together. You put what seems like every piece of inventory on the racks, i guess that's not that bad but it's impossible to look for the right size bc everything falls off trying to look. And don't even get my started on the dressing rooms. Is there any way you could put a small bench in there so i don't have to put my clothes on the floor. Which has dust balls, trash, tags, you name it. And on top of that i look on the wall and see smeared gum. Do y'all ever clean it back there???? read more

Forever 21 - Accessories Near Me - Winston-salem, North Carolina

THIS LOCATION SUCKS, Manager is rude and a huge bitch. I bought a shirt from here and it ripped when i got home so i brought it back to exchange it. Before I go to return or exchange anything I always review the return policy. The manager tried to tell me that I wasn't allowed to return or exchange an item that ripped once it left the store. The return/exchange policy states that if an item is damaged I have the right to return or exchange the item. NEVER SHOP HERE. Hanes Mall located in Winston Salem. Huge rip-off. read more

If I could give 0 stars I would. My boyfriend got me a gift, it was a lace bodysuit I had never tried on. He got me a medium when I told him i was a small, so I knew I didn't even have to try it on, because it was too big. I didn't catch the name of the manger I spoke to. But I walked up to her and said hi yes I would to do an even exchange I had the receipt and everything, she goes on to tell me, you can't return any lingerie iteams. My boyfriend was never told this. Because there a new girl there that checked him out when he purchased it, I wasn't even with him. So that's then there stores fault because we were not informed of this policy if we were we obviously wouldn't have gotten it, and come back together. She went on to say it's store policy, and there's nothing at all she can do, I can't even wear it, it's way too big on me, and she just didn't care. Even tho I had not tried it on she said I could exchange it. And that doesn't even make sense because when girls try on clothes now that their fitting rooms are open, don't they try on the Lingerie too. And then say they don't want it where does it go...oh right back out on the racks. But you can't exchange my bodysuit that has legit never been tried on before. That is crazy, I will find out who the name of that manager was, and speak to somebody above her if I can, because that's just crazy how I know have a $20 bodysuit I can't even wear. Worst management EVER! Do better forever 21 read more

Such a fantastic location. They have a large selection of clothes ranging from plus size to men's! They also have an insanely large shoe and jewelry selection. Love coming here and finding whatever I need. read more

i was very unpleased with the fact that they shrunk down their plus size section. all that was available was a small section in the corner by the fitting rooms. they went from being a store that catered to all sizes to no longer supporting us who wear plus size. read more

Customer service not great. Called to place an item on hold. I had just spoken to an associate the previous night before the store closed who was more than willing to help me, took the product code I was looking for, how many were left in stock (PLENTYYY), and told me how to place a hold for the item I needed, which required me to call back the next day, and gave me the store hours. I called back the next morning AS SOON as the store opened, the unhelpful associate I spoke to put me on hold for less than 1 minute, told me the item I was looking for was for was no longer in the VERY large store, did not take the product code I told him I had, and tried to say his "manager" said there was no more product on the floor. So I guess someone just came in at closing time, or right at opening time and bought ALLLLL of the remaining product that was left. Pshh, yeah right. All it takes is ONE associate who doesn't want to do their job to take everyone and the entire store look bad. Do better, F21. read more

I enjoy shopping for the most part especially when I find clothes for great prices! I truly enjoy that the entrance to this store is located on the outside of the actual mall so I can run in quickly vs walking through the whole mall. One thing I would like to improve is the clutter in his store. They seem to pack way too many things in a small place. I find the disarray to remind me of s teenager's closet. I feel like you could find pieces much faster and easier if you could see them! The staff seems to be more interested in their phones and social lives than helping customers, but again if it were better arranged, they wouldn't be bothered. The dressing room attendant today was very pleasant and he made my day. He was funny, friendly and had each person joking as they entered. The cashier was nice but seemed to be in a hurry even though she was very slow. I enjoy the clothing, but the chaos inside and the lack of personality in the staff detract from the experience for me. read more