The day we were dreading came suddenly and we had to put down our almost 18-Year-Old Yorkie,…read more"Lucy." We chose to bring her right from the Vet to Truckee Meadows Pet Aftercare. My husband called to make arrangements and Jeremy met us right away. We were obviously distraught, but Jeremy showed compassion towards our current state, while explaining the process. During the week, we also communicated with him and he was really quick to respond. We recieved Lucy's ashes on the date promised and really got the feeling that she was treated with care and respect, returning her blanket and receiving her in a Muslin Pouch, as we still did not have an Urn. My daughter also purchased a ceramic Paw and Name Impression, which came out beautiful. We were really dreading this whole process, but fortunately it's over and our sweet girl is back home.

Our beloved dog of 16 years died and they were incredible in the aftercare. We got an appointment…read moreimmediately and were incredibly sensitive to our loss. Super reasonable price for the quality of care they provide. I highly recommend this for any type of cremation need.

This is a review that I hoped I would never have to make our dear kitty boy Sammy Baxter was…read morenearing the end of his precious little life. I called several times to ask about their procedure and how the whole process worked every time I called every person I spoke to was kind and gave me time to cry on the phone. I never felt rushed they explained and answered all my questions there was one question that I asked that the lady that answered was not sure how to answer me. She wanted to give me a soft answer, but I point blank asked her or these two things OK to do. She kind of chuckled and said oh my gosh, thank you I didn't know how to tell you those things. The day finally arrived that we had to make the final decision to send Sammy to the next realm, Dr. Green was the one who was assigned to us. The day that Sammey left. She called to go over the procedures again with us when she arrived at our house. I asked her if she could, please do it outside under his favorite tree. She was more than happy to go out there with us. Sammy was already in a state of peace the whole process without going into detail was gentle and kind. She also gave us time as much as we needed at the end to say our goodbyes. She lovingly wrapped him up in a blanket and put him in a basket. She even gave us a poem about saying goodbye to your cat. My husband carried him out to her car. We were told it would take 3 to 5 days to get it back, but we actually got him back way sooner. I arrived at their location and they brought Sammy out in a beautiful box. If you have to go through this process Heart's Companion was great. We also opted to get his paw print done that takes about seven days or so to get back. It's a beautiful memorial for your pet as traumatic as this all can be. They made it as gentle and beautiful as possible.

We once again needed the very helpful people at Heart's Companion to help us with our beautiful…read moreJasmine kitty. She had lymphoma and was in so much discomfort, we needed to end her suffering. Dr. Green was so kind, and explained each step to us. They went above and beyond to return her ashes to us in an expedited manner. This is the third time we have used them, and each time their high standards of care and concern have been amazing. If you need a caring way to help a beloved pet pass over the Rainbow Bridge, Heart's Companion can help you through the entire process.

I only had a brief interaction with them as our vet had taken care of arrangements & transport…read moreafter my beloved dog passed away. The young woman at the front desk was very kind when I stopped in to pick up his cremains & paw print, all thoughtfully packaged for me. I appreciated her kindness during such a difficult time.

West Coast has not only helped us honor two of our dogs, but their customer service throughout the…read moreprocess was truly phenomenal. The quality of the items we received was beautiful--crafted with such care and attention to detail. They are simply an amazing company, both in what they do and how they do it. Losing a pet is incredibly difficult, and they made such a painful process a little more manageable. Thank you for everything you did for our family. We appreciate it more than words can express. We will continue to always bring our four legged loved ones to you.

Service was amazing & truly felt they understood. Being there I felt peace, love & knew our 12 year…read moreold pup Smokey would be well taken care of. It is worth the drive from Sacramento! Very affordable especially compared to other places I called. We took our time saying goodbye to him dropped him off Sunday morning he was ready Wednesday afternoon. They have a status of St. Francis of Assisi out front brought me comfort being a person of faith. St. Francis of Assisi had a deep love for peace, nature & all animals believed all creation are brothers & sisters! That's what I felt there! Now this place has a special place in my family's heart. First time using them & will use them again when that time comes :( Thank you Bryan & the team for everything! -Eke family

My Maui passed away yesterday but it was too late to do a private cremation. They kept him for me…read morelast night and first thing this morning we went to witness his cremation. We have used them many times and we are always taken care of. When your mind is blank and numb, they really accommodate and help you out. They do a great thing for our pets, and we're very lucky to be able to take our family member to them and they walk you through everything. Always so nice and kind to us over the years. They're the best.

They never answer the phone. No email. Help is varies. Better crematory services in town. Avoid…read morethis at all costs!

I received Milo's ashes back in just a little over a week. I opted for a private cremation. They…read moregave me a little stainless steel urn and his paw print. They added a tag with his name on it, which I thought was cool and a nice card from them.

The staff was very helpful and gentle with us as we filled out the paperwork for my little old man…read more They gave us time to say a final goodbye to him in their farewell room, and they made it look like he was just sleeping peacefully... It made it hard for me to leave him, but I'm very thankful for that last moment of goodbye. The amount of care was very much appreciated.

I am truly beyond grateful for this business and the compassion they showed us during one of the…read moremost difficult times our family has ever experienced. Our dog, Lilo Neri, was not "just a dog." She was a part of our family, and when we lost her, I knew I couldn't simply say goodbye and leave her behind. I wanted to honor her and give her the respect she deserved after being such an important part of our lives. It's honestly one of the strangest and hardest feelings to bring your dog somewhere for cremation. When you come back to pick them up, a part of you almost feels like you're going to see them alive again. It's heartbreaking. But this business treated Lilo with dignity, care, and respect, and that meant more to us than I can put into words. Knowing she was handled with compassion gave our family some comfort during an incredibly painful time. Thank you for being there for us when we needed it most. You helped us bring Lilo a little closer to our hearts and gave us a special way to honor her memory. Forever grateful. Lilo will always be part of our family.

Recently we brought our dog, Evie, and saw Dr. Bertucci and were very pleased with the attention he…read moregave to our concerns. After lab results came back the next day it turned out she needed a couple prescriptions. His assistant, Wendy, contacted the Walmart where we were to pick them up. When we got to Walmart they claimed they'd received no prescription. (as it turned out they had) So we went home about 40 minutes away. I called Wendy and explained what had happened. She said she'd straighten it out. Because of recent fires our road to Reno was closed we couldn't go. Wendy called when she found the roads were now opened she offered to deliver the prescriptions. I really appreciated the offer but told her it wasn't her fault but Walmarts and she didn't have to take responsibility for their mistake. We drove in and got the prescriptions and Walmart admitted they'd screwed up. When you get service like this you should let people know. The people at Klaich deserve a great review.

Our family has visited Klaich for quite a few years, definitely well over a decade of our beloved…read morepets being seen by them. Unfortunately we've noticed that the more they've grown over the years the less care they put into the time and care they put into each pet. One of our dogs had surgery to remove a mast cell tumor and immediately after he was released the wound broke open and the tumor wasn't fully removed, which cost well over $4,000 and the tumor grew immediately and more aggressively. Another time we tried to get into be seen by their urgent care and the receptionist was extremely dismissive and in so many words told us we wouldn't be seen for hours. I understand that vet offices are very busy and it can be difficult to squeeze in urgent appointments but don't offer them if you can't manage them. Ultimately, there are many different vet clinics in the area that can offer more time and care into each pet they see. I would look elsewhere if you're looking for a new vet.

The staff here was so incredibly kind when I brought in my aunt's dog who was dying. They opened…read morethe doors for us even though they were on lunch and confirmed with the doctor that Halo had died. They were acutely aware and gave us privacy and such compassion ‍

Not a good place for cats! All vet clinics I have been to have a cat side and a dog side for their…read morewaiting room. They have a designated side for cats but now they allow small dogs as well. The waiting room is full with these small and medium size dogs, and they're yapping, barking, and wandering around (doing normal dog stuff but just in a cat area) with one dog parent allowing his dog to approach my cat carrier two seats away. The doctor had to prescribe sedatives for my cat's visit but she became visibly stressed despite being medicated because of the environment. My experience was so bad today that I canceled appointments for my other two cats. I'll be looking for a clinic that actually cares about the well being of their feline patients.

Very good visit. Highly recommend…read more They were nice and very efficient. I'll be going back

Have had two visits for my precious Belle French bulldog and both have been amazing. These vets…read moreshow up and are very helpful and patient and my girl now has all her shots and a clean bill of health. Thankful to have found them