My pet passed away last night and we attempted to contact them after he went. We were told…read more"Stephanie will call you back," this was at 10:30PM. Fast forward to 5:00PM Still no call back from Stephanie or anyone else. So we call them back and get the same response. It's crazy that they can't even have the decency for a simple call back. I would give zero stars if it let me

They're not really open 24-7 as the website says. Call ahead to make sure. I arrived on Saturday…read moremorning and finding the business closed, called and was told it would be another 4 hours before someone could help me. The person I spoke to sounded bored. I ended up taking my pet to another facility in Grants Pass and paid $40 less.

There's not enough words to describe how wonderful Dr Josh Williams was to our family when we had…read moreto make a very difficult decision to put our eighteen year old cat to sleep. He was so compassionate and understanding. He explained every step and involved us completely. It turned an impossible situation into a final gift we were able to give our beloved pet.

Dr. Williams was so gentle with us and our dear cat, Dolly. He talked us through the process and…read morehelped us say our final good-bye. We were very impressed with the care and compassion he showed.

Wow, Kali's Cremations was fantastic. I had a horse euthanized Tuesday 12/17 in Bend, pretty late…read morein the day, and she was returned to me, personally by the owner, in a custom box Sunday 12/22 morning. They were prompt, professional and so easy to work with. I would absolutely recommend.

From the owner: Equine and Large Animal Cremation read more

I purchased a 'drop spreader' for fertilizing my lawn. They…read morehad none in stock so I ordered and waited until one was delivered to the store. When I was informed that it was available for pickup at Customer Service the clerk was unable to find the location of the item. I proceeded to sit back and wait patiently while she looked for the item. About 45 minutes later she finally came back to tell me that she hadn't found it yet! I was appalled that she didn't come back earlier to tell me that the wait would be this long! Eventually she found the item, 'in a place where it wasn't supposed to be' she said.... This happened at about 5 PM yesterday and I observed that customer service was practically abandoned at that time with only one lady who continued to talk on the phone looking away from me 'cuz she knew I'd be an upset customer if she acknowledged me. VERY POOR handling of my situation.. I think I'll try Home Depot next time. Perhaps they'll be better....

The customer service and employee knowledge was very poor today. I was looking for two specific…read moreitems in the garden area for quite some time. Not a single employee offered to help. When I finally gave up looking and asked where something was two employees talking with one other verbally told me which isle. When I said I had already looked there and didn't see it, there was no follow up. Then the same two employees were in the loading dock area when I went to pick up the cedar chips I had ordered and even though I asked them if they were the correct ones (and they said they were the cedar chips while they put them in my car), I got home to find out they gave me fir mulch instead. ‍ I don't have time to be running back and I'm so annoyed at my experience- I'll find another hardware store to shop at moving forward- this is so freaking basic.

This is a very knowledgeable staff that works there. They really know the feed that they have there…read moreand you can get your dog groomed there as well. My dog sees Devon and he's the best.

Great place. Everything one could need for their pet. Nice, knowledgeable staff…read more The self wash is such a wonderful option.

The location in Central Point is closed. It's been awhile…read moresince I've been here (their location off Stewart was more convenient for me) so I don't know how long they've been gone. Too bad. It was an awesome store with sincere employees.

Friendly service and a wide selection of products and foods. The staff is helpful. They offer…read moregrooming.

Waffle smells so amazing I'm so glad we made it to get the new summer conditioner scent and stitch…read morebandana he is so so soft and Juanita always goes above and beyond to make waffle look so handsome. I love the groom team here grateful waffle is in good hands

This Petco is located in the same plaza as Trader Joe's and Carhartt. This Petco also has a Vetco,…read morewhich is what brought my husband, our little girl dog and I to come because our little girl had gotten fleas at the hotel that we had stayed the night before (truly a nightmare while traveling). The Vetco is right by the front entrance of this Petco, just make a left after you come in. We were greeted by a nice and friendly employee behind the counter. She helped checked us in and also greeted our little girl. She took her weight and then ushered us to an examination room. After that, a vet tech took some of our little girl's vitals and also did a physical exam. Then we waited for the vet. This veterinarian was excellent. He was friendly and very sweet to our little girl dog. He did not dismiss our concerns and listened intently. We have gone to other veterinarians where I felt that they didn't really listen or were not forth coming in what they were trying to tell us. They also did not treat our other dogs as nicely. I recall the veterinarian who abruptly touched our male dog's mouth to look at his teeth and said they were moderately dirty, which was not true, as we are very good about brushing our dog's teeth every night. He had hardly looked at his mouth (but another veterinarian we had seen at the same facility had praised us for such clean teeth on a separate visit). This veterinarian we had on this visit to Vetco was the complete opposite and greatly appreciate his kindness towards us and our little girl. We ended up getting 2 months worth of flea medication and were on our way. We were also given this veterinarian's business card in case we had trouble with purchasing any additional flea medication online (Since it is usually cheaper than getting them at the vet's office). Overall, this Vetco was excellent and the care our little girl received was truly the best.

Good customer service and merchandise @ Grange Co-op in Medford, OR. !…read more I was in search of a few things and stopped here to see what's what. Upon entry, I was greeted by a young man who was standing behind the check out counter. He also asked if I needed any assistance. I told him what I was looking for and he pointed me in the right direction. The store was exceptionally clean and organized. I noticed they had a large selection of pet supplies and seasonal items. I was happy with my purchase and its price. Friendly conversation with the staff member during checkout as well. Thank you.

Selection is great! Everything I or anyone else needs for gardening. That's just the start. Many…read morethings for farm & ranch. Great outdoor clothing. Employees will help you find what you are looking for. Pricing is reasonable

I am a big fan of Primeval Pets and Konrad has been wildly helpful. We have purchased a pacman frog…read moreand a mojave ball python from them. Each time we go back it is a positive experience. We get good advice on animal care without a big sales pitch attached. My son wanted a snake and Konrad took way more time than expected to really educate him on care and show him many options within our budget. I am very happy that we have a local reptile store with such great people. I will continue to do business with Primeval Pets because of how great we have always been treated there.

I bought my corn snake from Primeval Pets back in 2016 and was a regular customer with them all the…read moreway through 2018 when myself and fiancée moved up north. We moved back in May of 2021 and have again been doing business through them since. Today, we went in to look at some ball pythons since my fiancée has wanted one for years. We were helped by an amazing guy named Konrad. The amount of information we received was staggering (in a great way!), and so much more beneficial than checking forums online for different answers on questions we had not only on ball pythons, but for my snake as well. Konrad has been working with Primeval Pets for years, and many of the snakes there are ones he bred himself. The amount of knowledge and passion for these animals was not only comforting, but exciting as well! If you have any questions regarding snakes and need answers, please close your browser and give them a call or head in and ask for Konrad. The experience and love he has for what he does is unrivaled by anything you can read online, and you get to ask super specific questions rather than finding ones that "sort of" fit your needs online. Needless to say, we put a deposit down on a snake (they have one month layaway!), and picked up some things for my snake as well. I've always recommended Primeval Pets to friends and family, but this experience really was the cherry on top! There is another review on here that I believe was made during a time Primeval Pets was owned by another family (this was back when Primeval Pets was on King St). My fiancée and I would visit family and have experiences much like that comment, but any time that Primeval Pets was in the hands of Lisa and her team, we have had nothing but amazing trips and experiences.