Peaceful Pets did a wonderful job of helping me give my cat his final honors, and delivered more…read morethan I expected. They picked up his remains within just 2 hours of my phone call. Three days later, the staff didn't just hand me a paper bag and a bill for their services. They arranged everything - his ashes, a cremation certificate, a card with my cat's inked pawprint - together in a display inside their Rainbow Bridge room and allowed us to spend time there. One surprise for me was the container for the ashes. Their website promised only a cardboard carton, so I was apprehensive about what it would look like. But, instead of cardboard, his ashes were in a pretty redwood-colored wooden box that I will be happy to display in my home. The second pleasant surprise was the clay pawprint (not listed in their "menu" of services; I made a special request). I'd only expected something small and simple, and would have been content with that. What they delivered was so much nicer: it included the clay pawprint and a calligraphy card "In Loving Memory of..." mounted, framed and under glass. The friend who accompanied me had had to order cremation services at another pet funeral home for her cat last year, and found Peaceful Pets to be head and shoulders above that competitor. They didn't offer her anything like my experience of the Rainbow Bridge room. The time spent in that room did so much to ease my grief. I thoroughly recommend Peaceful Pets to anyone considering cremation. These are people who care.

Last Friday I unexpectedly lost my best friend of 12 years! My kids and I were devastated. I always…read moreknew I wanted my boy cremated and I was directed by fate (and google) this wonderful place. Feleshia treated me and my family with so much respect. From the phone call to the door she helped me every step of the way. My precious boy was so peacefully placed in the rainbow room to say our final see you laters. When I picked up my boy I was respectfully greeted by Feleshia who again displayed Olli doodle so beautifully in the rainbow room. I cannot express my gratitude enough to peaceful pets and Feleshia! I highly recommend this service for your pets when they pass. Thank you and god bless!

The compassionate and understanding staff at faithful friends, makes one of the most difficult…read moretimes a more peaceful transition. I lost two faithful partners , our beloved golden retriever Roxy and her companion beagle mix dozer within two weeks of each other. while both of them lived glorious lives. They were considered family. Roxy went first and I brought her over and I just knew that leaving her there she would be well taken care of and then shortly after I had to make another phone call to them and tell them my beloved dozer, would need their services. These wonderful women know exactly how raw emotions can take over a person's thought processes, but they engage you in such a way that when you leave them, you know that your precious companions will be handled with love and respect.

We have many animals and have been through it all between vets, euthanasia and cremations. We have…read moreNEVER EVER met such wonderful and compassionate people. Nan and her staff are truly angels. We are new to the area and recently had a horrible experience with a nearby crematory with our deceased pigeon. Nubis, our cat had to be euthanized and we were looking for a crematory that would allow us to view them put him in and take his remains out. We thought this would be a couple hour process. The other places we called said they could not accommodate this request. When we called Faithful Friends, Carmela gave us a same day appointment. When we arrived, my girlfriend was very upset and emotional. Nan came out of her office, introduced herself and immediately began to console her. We realized immediately how genuine of a person Nan is. She spent almost an hour with us answering questions, explaining things and telling us stories that made us feel better. My girlfriend told Nan how Nubis loved to look out the window and watch the hummingbirds. When we came back the next day to pick up Nubis, we were handed what looked like a gift basket. It was Nubis' urn with his picture we provided, his paw print and a beautifully hand written condolence note. The cellophane it was wrapped up in was tied with ribbons. On the ribbon was a small hummingbird charm. We were overwhelmed. What they charged was so little compared to what we are used to paying in the past. We gave her extra to tip her employees. She said that it is not necessary but she would put it in a "pay it forward" fund to help people that can't afford to pay for her services We cannot say enough about Faithful Friends, Nan and her staff. They have us as customers forever. We will never go anywhere else

I wish Yelp allowed these to go up to 10 stars. That's how good they are. They saved our dog's…read morelife. And even if they really didn't, to us they did. Our dog was blindsided by another dog and sustained what we now know was a neck injury that led to surgery later in the week at Cornell. Dr. James Gilchrist was there waiting for us at 11 p.m. on a Saturday night as we carried our girl in, unsure why her eyes were beat red, her breathing was heavy and she was unable to stand. He did a great job of stabilizing her and kept her overnight. When she was unable to stand the next day he recommended she needed an MRI. As we waited the painfully long 48 hours to get an MRI for Apple, Dr. Gilchrist and his team took care of our dog and even came to open up at 3:30 in the morning due to the early morning MRI in Rochester. Our dog is now on the mend and going through a few more weeks of crate rest and at-home physical therapy as she recovers from a disc injury. While the care she received down at Cornell for the surgery was top-notch, our longest-lasting memory about how our dog was given the chance to walk again will always be the emergency care that Dr. Gilchrist provided, all at fair prices.

Would not recommend and give zero stars. My dog died due to their neglect when my dog was boarded.read more

I recently had to unexpectedly make the decision no one wants to make when I was at Upstate…read moreVeterinary Specialties. While I waited for my husband to come so we could say our goodbyes to Buddy, I looked for a cremation service for our special boy as I thought I'd have to make all the arrangements. I read glowing reviews about Infinity and decided they would be my choice. When the staff came to talk to us was when I was told Infinity was who they used which made it easier for us during a very stressful day. We just picked up Buddy and we were very touched with the way he was handled and the special items that were included such as his paw print and fur, and everything that was personalized with his name. I would HIGHLY recommend Infinity for your beloved pet.

They took such good care of my Princess Kayla. Even her pawprint had purple and lavender stones in…read moreit. It's the little things like that that mean so much when you have to say goodbye to your fur baby. Would highly recommend.

I've had 4 small exotic pets over the last 12 years whose life span is only 3 to 5 years. when the…read morefirst two died, the staff was hospitable and friendly. when my third one died, we had gone through a gofundme and spent close to 2500 on her medical care because she had a tumor and then needed an eye removed. When I went to pick up her ashes the staff said "I better not see you in here with another one for a really long time" and it felt very accusatory. this time, when my 4th one died, I had spent nearly 1500 dollars on his medical care and taking him in I just wanted some care and empathy. I have schizophrenia and these are my emotional support animals. He was a rescue and I got him when he was 3, shortly after my third one passed away. He had pneumonia and a mass in his lungs and had lost a lot of weight, and died when he was 4. they were very unprofessional and accusatory again. when I went to pick up his ashes they were saying how big he was, but he was under 300g which was small. I feel like they don't understand husbandry or care for these particular animals. I hope they get permanent explosive diarrhea for being so callous I won't be dealing with them directly again. If there is a next time, I will go through my vet.

From the owner: Pet Haven has been serving the pet loving public for 94 years, giving dignity and respect to your…read morebeloved pet. Private creations offered, one pet at a time all the time. Offering full burial service for your pet in our 8 acre cemetery. Full line of pet urns and caskets Call Today.315-469-1212

Incredible and loving group of volunteers - they put their lives and hearts into caring for these…read moredogs

Linda is an awesome person thank you Linda for all that you do for taking on this very tough job…read more She also helps cats she helped my cat Band-Aids get home when she was lost. If you ever need any kind of help I don't care what it is let me know and I'll be there - Danielle

The staff here was very compassionate. We recently had to put our beloved 7 year old dog to sleep…read more They took the best care of us and our dog Shadow. We received his ashes today and the staff provided us with a beautiful urn and his paw prints as well as cards of condolences. Our family can not thank you enough

Sassy, miserable, rude, with a bad attitude…read more That's what the receptionist is. Probably no excuse, but I'm 78, and my wife is 83. She said, "Who are you here for?" I told her Baby, my cat. Her reply was, "YOUMISSED YOUR APPOINTMENT." I walked in the door at exactly 9:45 am, the time I had written down at my house when I scheduled the visit. By the way, it was only for a rabies shot. In a very sarcastic manner, she said, "Your appointment was for 9:30 am, so you missed it." I showed her my watch, which was precisely 9:45 am. The exact time I thought my appointment was for. I asked her if I could wait a while so the cat could get his shot. Again, she replied, my appointment was for 9:30, so I missed it I maintained my composure and asked her for a manager or the doctor. She huffed and puffed and went to the back. She came right back and said they can't see you, and that the only thing I could do is make a new appointment. I made a new one and left. Now for the best part, I called The Paris Hill Cat Hospital. Jason, the manager ( a great guy) could tell of my frustration. Boom! He said can you be here in 20 minutes. I said I sure could. By the time we got there, he had already gotten Baby's records from Marcy Clinic, and he got his shot. That's the way to do business.

We have taken our dog here many times and our very happy with the care.Betty is wonderful and a…read moretrue animal lover.This is by far the best boarding place we have ever used.

From the owner: We Started Watch Dogs In 2012 Our Lives Have Been All About The Dogs And Letting Them Have All The…read moreFun. Each Dog That Come In Is Spoiled Each In There Own Way. We Have Had Some Dogs That Just Did Not Want To Leave!