Update: after being flown from McHenry county college to Rockford for life saving surgery and while…read morerecovering and suffering from massive traumatic brain injury they convinced me to sign my wife up for a full priced account when she got in for free with me and can't drive because of vision. Then when they found a Marine on the other end of the line decided to try to hassle my wife. I submitted a CFPB complaint against edge fitness. I then had to submit a payment complaint with my bank about edge fitness and block them from every charging me again. Then I had to submit a fraud complaint against their biller ABC fitness because they charged me old planet fitness bills when they started trying to harm a Marine veteran and his family.. big big mistake.

Several days ago I called about my account charge and was told someone would call me back. They…read morenever did. So I called to cancel and they told me I had to email with a certain number. After emailing someone for help they told me I was charged $60 for a yearly enhancement fee. I absolutely positively was not verbally told about that fee at sign up. I would have never signed up if that was the case. Hiding that in a contract is absolutely insane. When I asked for my contract they told me I need to call my club to get that. I call the club and a dude tells me he would be happy to send me my contract. But he ultimately put me on hold for several minutes until a rude man answered. New guy scoffed and made me explain the entire situation AGAIN. He begrudgingly agrees to send me the contract. When I asked when I will receive the email he says "I don't know. I hope right away but you never know. Ciao." It's a loop of corporate saying call your gym for agreement and gym refusing to give it to you. After getting zero help from crystal lake I got an email from corporate saying "Your account has been set to cancel with nothing further due. You will have club access until 5/14/2026. I apologize but we are unable to waive any scheduled payments." Well guess what as of 4/28/26 I have a NEW $64 charge. Per email "We have received your email. Upon review, the $64.99 charge consists of a late fee dated 02/22/2026 and your monthly due of $34.99 from 04/15/2026." I had canceled my credit card and was in the process of moving my subscriptions to new card. This company is a scam and I am hopeful to be a part of a massive lawsuit one of these days. You can't get away with such predatory behavior forever. Karma will eventually catch up.

I have been working out twice a week with Sara for a little over a…read moreyear now and it has been the best thing I have done for myself in a long time! She challenges me and I am so much stronger than I have ever been. I also have definition that I never had before. I had worked out with Patrick who trains my friend before I committed to signing up and he is wonderful as well. I highly recommend Weightloss Transfomation...you can't go wrong!

OUT OF BUSINESS ??? Tried calling, emailing, and filling out 'contact me' forms on their website…read morewith no response. They are either out of business (or do not know how to run one).

Read everything before you sign up and understand this company is nothing shy of a bunch of…read morecorporate dildos running on expired batteries. They will cash grab in the beginning with the offers. .99 cent sign-up fee BUT they want $60 to a year to lock your rate in after the second month on top of the monthly. That's the first sign that this company is all about bad news to your wallet. Then a simple search of reviews and you read about people being trapped with this company. Shop your money around before you get sucked into their money vacuum. Pretty sure that failure of a marking team that Pepsi had with the fighter jet decided to go into the health club world. Avoid the brain damage. There are a lot of better and honest health clubs out there.

Sorry to have to say this but extremely poorly maintained. This past weekend the facility Thursday…read moreFriday and Saturday did not have running water therefore you couldn't get a drink and you couldn't use the bathroom. Outrageous for the last week the pool has not been functional. Exactly the same thing happened the first of May the pool was out for a week. Virtually every other week the spa doesn't work. It's clear the facility doesn't spend money on preventative maintenance and doesn't fix things when they break in a timely manner. Not reasonable and not fair to people paying money to use a full facility

I'm honestly surprised by the negative reviews. This exercise facility is attached to a hospital,…read moreand I think that's a big reason why it's consistently clean and well‑maintained. There are sanitizing wipes everywhere, and people actually use them. The indoor track is a huge bonus -- even Lifetime Fitness doesn't offer something like that -- and overall I'd compare this place to Lifetime in terms of variety and quality. I've been coming here for over 15 years, partly because I live close, but also because it's clean, reliable, and has a great selection of equipment. Don't let the bad reviews scare you off. At least in 2026, this place is absolutely a thumbs‑up.

I've been using the gym here during an extended visit, and it's been a good place to spend time…read more The first attraction was the tennis courts which we've found to be easy to reserve and use. Cardio tennis programs are fun too. The upstairs fitness areas have plenty of cardio options, and there is an indoor tracks around the exterior if you want to walk or run on the floor. There are several varieties of weight lifting machines and a large free weight area. Bonus space behind the free weights is open floor so ace and specialized machines for strength. There are always fitness trainers giving people a lesson or orientation so it's friendly to all levels of fitness. Saunas and pool are a bonus.

Amazing gym. Squeaky clean. Mary has many many years of experience programming and training all…read morelevels of fitness. She has dozens of certifications. She continues to educate herself and passes her knowledge onto her members. She is an expert on fitness, health and wellness. A+ gym.

I've known Mary for 3 years. She and her staff make the workouts intense, focused, and actually…read moreenjoyable. To say that the staff cares is an understatement. They will modify any of the workouts to an individuals ability and desires. They strive to motivate and inspire a lifestyle change in their clients. This is not a cookie cutter gym. They have something for everyone.

I had seven sessions with Lauren, 3 in the pool and 4 on land. They…read moreweren't always easy, but i understood why I was doing them. Lauren was great, she listened, asked questions and overall was excellent. I would recommend Smith and Lauren to anyone. We also had a little fun in between. Thanks Lauren!!

I have been in therapy off and on for over 30 years. I have had therapy thru Rush and NorthWestern…read more I choose Smith Therapy for the Aqua therapy and was somewhat satisfied with the therapy I was given. though I did feel it was a slower pace. I do have chronic problems and therefore I would do the recommended exercises at home, but I still wasn't improving enough for them to continue the aqua therapy and wanted to do floor therapy instead. Problem with this was there are bettwer equiped facilities than theirs. They wanted a credit/debit card to charge if I missed therapy and while it was not my intent to ever cancel it was bound to happen due to my various illnesses as well as, my not being able to move due to hip that needs surgery. I am not entirely surprised that they charged me for the missed session, what was surprising they just took $185 out of my bank account without any notice. Had they told me they were charging me I might have been able to make satisfactory arrangments with them, but I was not given that oppurtunity. I am on a fixed income. I pay my bills and on time, thus my decent credit rating. Taking the money without advising me that they were doing it was unnecessary and given my time working with them a betrayal of trust, and no trust in physical therapy, no progress. I do not recommend Smith Physical Therapy. I was disappointed with the progress I did not make with them and while I may bear some responsibility and also falls to therapists to find ways to help me progress. Finally there are much better therapy centers for floor work. Smith is illequipped. You will be better off at Rush in Lkae in the Hills, or Northwestern in Huntley. UPDATED RESPONSE 11.17 I received a call from Smith at 8 a.m. to discuss my complaint. It was explained to me that I had initialed a section of the paperwork allowing for the use of the debit card for balance without warning or statement. This was not pointed out to me, I do not remember seeing it, but then again I wouldn't see it as I am legally blind. I did discuss the possibility of this with my caretaker and while she was with me it was not pointed out and certainly not discussed with staff. The person I talked to this a.m. said the billing was for my portion of the Medicare 20% balance and NOT FROM MISSED SESSIONS. If I missed a session it was because of my uncontrollable bowls due to chronic colitus...I should have come anyway? You don't get much notice from this disease and I think the warm water in the pool would have made it worse..don't you think. In the meantime which is it sissed sessions (Denise's claim) or the 20% Medicare portion (as discussed this a.m.) Again the staff membr from this morning did say she had the authroity to refund the amount Smith deducted and bill me to plan my payment. I doubted if she had that authority, she claimed she did. After reading Denise's comment it does not appear she had the authority despite committing to the refund, like I said, until I could make better payment arrangements. Meanwhile since, you can not agree what you have taken money from my account for I suggest you let me know before you decide on billing me. Finally I will not request forwarding of my progress reports to Rush or NW Huntley. Lauren already suggested your agency was more ethicqal than these fine institutions. Rush No. 1 in the country for orthopedic care. The biggest pull for your spot is the pool and when your therapist decided I did not make the necessary progress to continue in the pool, I choose to fire you. In turn YOU JUST TOOK MONEY FROM MY ACCOUNT WITHOUT WARNING. Oh, and I assume who I talked to this a.m. does not have the authority to rectify my issue. BE CAREFUL FOLKS ESPECIALLY IF YOU HAVE VISION ISSUES, DO NOT EXPECT AN EXPLANATION OF WHAT YOU SIGN.

Charter Fitness is one of the best fitness values in Crystal Lake. For the $15/month basic…read moremembership you get access to the gym 114 hours a week, with plenty of cardio equipment, strength training machines, free weights, and equipment like Swiss therapy balls and foam rollers. The staff are friendly and helpful, and they keep the place clean and running smoothly. Most of the users are courteous and accepting of people at all levels of fitness. Granted, it gets a little crowded as people come straight from work, but I usually work out after dinner or early in the morning, and I almost never have to wait for the equipment that's in my plan for that day. The only small change I'd recommend is a new playlist, since the current one seems to favor screaming (not singing) rockers. I've compared this with some of the other options, but because I value easy access to free weights, some of the other low-cost competitors weren't the right fit. So I'm very happy.

I have been a member of Charter Fitness before it was even Charter, it was Cardinal Fitness. I have…read moreseen mangers of the gym come and go! I have found a real connection with Karissa! She has turned the gym around in such a positive way! Karissa is one of those manager that will support you and encourage you during a workout and if you have fitness questions she's there for those to! She's been very helpful to me during my weight loss journey at the gym!