After getting to the point of being on a first-name basis and over 30 transactions including numerous firearm purchases and a many transfers, I will never do business with this "business" again. Why? Because I got treated like dog expletive over politely asking for the store to request an FFL from a seller THAT HAS THE SAME INSANE POLICY THESE GUYS DO! They will not send their FFL even to a well-known firearm dealer without first receiving the FFL of the dealer. The problem with that arises when the dealer has the exact same policy. We are now in an FFL stalemate.
So, I send Doug (the apparent owner, although it doesn't seem like he knows much about running a business and I say that as the owner of several businesses) an email with the pertinent information, and politely ask for him to request the FFL from the seller directly. Since, you know, Doug appears to have the EXACT SAME POLICY about being asked to send an FFL to a random email. I did not ask him to send his FFL first. Just take five seconds to request the FFL directly from his company email address, because that is what I am being asked to do by the seller. The email gets no response.
So then, I get a call that one of my other transfers has arrived. From the same employee that I usually deal with and have dealt with at least 15 times. Not only did he deride and mock me while laughing at my request, but practically got to the point of yelling at me over the phone because he was not even understanding what my request was. Just assuming that I was asking them to send their FFL first, which is not at all what I was asking. When I calmly tried to explain for a third time what I was actually asking, the employee handed me off to Doug. I think "Great, Doug knows me and will not just assume I am an idiot that does not know how they do business after dozens of transactions." Wrong. The insults continue, and Doug hangs up on me after I asked him to take the five seconds to directly request the FFL from the seller. After I have spent thousands of dollars in that store, and sent dozens of customers to him through my competitive shooting team and all of my friends and acquaintances in that world around Indianapolis. I have multiple transfers waiting there as I type this, and was going to buy a nearly $3000 Fostech shotgun and a couple Franklin triggers when I came in today.
That is really what is the problem here. If I had been treated this way by a store where I had never done business, I would just find somewhere else. Being treated this way given my history with this store, I just don't understand. Maybe Doug does not realize just how much business I have sent him. Maybe he has more money than he knows what to do with already and feeling like he has a big appendage on the phone is more important to him than making more of it. Whatever the case, I'm not doing business with Doug anymore. And neither will most or all of the people I have already sent to him, or anyone else that asks me what dealer I use personally as a prominent figure in the 2A community around Indianapolis. I suggest everyone go to Premier Arms in Brownsburg instead. It is a little more of a drive for me, but Bryce is a fantastic human being and a fantastic business owner, unlike Doug. And as Doug told me on the phone just before he abruptly hung up on me, "Bryce can run his business however he wants to". Well, Doug, Bryce runs a decidedly better business than yours.
I half expect Fort Liberty to do something like refusing my incoming transfers after seeing this review. Just because vindictiveness seems to be in the culture there. I will update this review and the various forum posts telling the story I told in this review if that happens. I will also update this review and those posts if this was a bad hair day situation and they decide to accommodate the 5-second request after all, although it won't matter because my assistant has already redirected the transfer to Premier Arms.
I hope it was worth the few seconds it saved you, Doug. If you write a response to this review, that will take far longer than just sending that quick email would have. Although you will end up saving more time by no longer needing to deal with me or all of those people I have recommended over the years. read more