Jim did our installation and he did a great job! We definitely recommend Thompson Gas, but plan…read moreahead. It takes several weeks before you receive service.

I have used Thompson Gas for a few years now and always received great costumer service and…read moredelivery. Around last year we had to replace our tankless water heater, Thompson Gas was ready with a great Service Tech. Matt Price came and installed the new unit and answered all of your questions and addressed any concerns we had. So when I needed to have the water heater flushed we called to have Matt come back out. Once again very pleased with him. I had lots of questions and he was more than happy to answer any of them for me. I will referring anyone I know due to his great service. Brightest Katina

Trying to get a hold of someone to pick up tank. On hold for 40…read moreMinutes. We were sent an invoice for inactive service. Please come get your Tank

I am sitting in my house with no heat for the 2nd time in two months. 198 gallons was delivered in…read moreDecember once the tank went dry as Freeman was supposed to come out and fill it up. They did not. So, it was filled. We had renters come for Christmas and New Years. We then had renters come during MLK weekend. 120 gallons was delivered again (supposedly) on January 21st. No renters between now and then. However, tank is completely dry again. I drove over from Raleigh to see what was going on. I can't get Freeman to say when they would be able to come out and deliver gas after calling in twice. I then decided to just drive to the local office since I couldn't get anyone on the phone who understood anything. When I went to the local office, the woman (she was very nice) said she was brand new and couldn't really help since she didn't truly know what she was doing. So, unfortunately or fortunately depending on how you look at it, I had to get rid of Freeman and have a new company coming out today to install their tank and get my heat back on. Freeman could care less and was not able to help. Freeman was much better before they were acquired.

Good company. Teresa in the front office is always very helpful and efficient. She returns calls…read morepromptly and delivers what you asked. You're in good hands with Teresa. Refill requests are delivered promptly within 1-3 days. I'm very happy with ORP

I own my own tank and bid out pricing each year. ORP has been consistently less expensive and…read moregreater service than the others in the area. I put a reminder in my calendar to check the level monthly and they always get a refill supply delivered before I run out. The $$ savings compared to others is significant. If you own your own tank do yourself a favor and compare.

Update been trespassed from solans by manager for me telling her she's a shitty manager on my first…read moreincident when she refused to to let me return item for the correct item cause of no receipt even tho they have cameras showing I purchased it the day before when I was assisted with that purchase by their sales personal we both got it wrong on gas valve size but that shouldn't mean I can't exchange it for correct one !! Beware buying at this location if lose your receipt and even you've been a good customer means nothing in this managers eyes !!! So instead of just saying we don't want your business no more she decided to call police to trespass witch is a business right to do but the etowah police decided they would demand an id on a trespass warning witch is not required !! No law had been broken !!

We love this place! They are so kind and helpful. They have so many things that you wouldn't think…read morethey had! Very nice!

We are new customers so I can only comment on our short experience. The people I spoke to at the…read moreoffice were very friendly, knowledgeable and forthcoming with all the information I needed to set up our account and their website is very user friendly. I got the impression they are a good, efficient small company to do business with.

We used Freeman when we purchased our first cabin 1n 2017, excellent service and great employees…read more We built another cabin in 2022 and remained with them. We called them when I couldn't light the pilot or grill. They sent Keith and Mike to check it out. They responded quickly, got the grill going, but the gas fireplace would not light or respond to the remote. They checked everything to get it to work. So, we went up to the store, and Stephanie showed us some different fireworks. We purchased one we liked and she recommended it. They delivered it and installed it the next day, as it was close to closing time. Kudos to Keith, Mike, and Stephanie for their friendliness, knowledge, and professionalism and taking the time to explain everything and answer questions. Prior to interacting with them, we considered shopping around, but because of them, we will continue to be customers!!! Thank you guys for being so awesome!!! God Bless you all!!!

Dana was very nice and worked quickly to accommodate my short-notice time frame to get someone out…read moreto give me an estimate.

Jacob and his team were great! Showed up on time and finished as promised. Outstanding work and…read morefair pricing!