In or about July 2021, we purchased our family's forever home with 3 young children, which…read morewas represented as having a brand-new roof installed by Maven Roofing. Within one day of
moving into the home, water began leaking into the living room, master bedroom, and master
bathroom. These leaks have continued for approximately five years, from July 2021 to the
present.
We contacted Maven Roofing no fewer than 50 times over a three-year period beginning within
weeks of the roof installation. Responses were frequently delayed by days or weeks. Maven
representatives repeatedly attributed the problems to other causes (including the chimney) and
performed multiple purported "fixes." We incurred thousands of dollars to have the chimney
addressed as directed. Despite these efforts, water continues to enter living spaces, and
significant mold has developed throughout affected areas of the home while children have been
residing in the house, to include a fourth child born at the height of the mold issues.
Warranty Denials and Attribution to Craftsmanship
Claims submitted under our home insurance and the GAF manufacturer warranty (represented as
a 20-year warranty) were denied. The denials stated that the damages were not weather-driven
but resulted from poor craftsmanship / installation deficiencies / other issues. These are issues
that should have been addressed by the installing contractor, Maven Roofing. Instead, Maven
placed blame elsewhere while performing incomplete or ineffective repairs.
Current Condition and Damages
The roof is only approximately five years old yet has leaked since installation. Water continues
to enter living areas, mold continues to accumulate, and other contractors have declined to
perform corrective work, citing reluctance to associate their names with a Maven-installed roof
of this quality. We now face estimated costs exceeding $30,000+ for mold remediation, drywall
repair/replacement, and a full new roof.
We have filed a formal complaint with GAF Warranty, as well as doing a Google review of our
entire timeline, to which Maven has responded with continued misinformation.
The owner/representatives of Maven Roofing have been unprofessional and difficult to deal with
in our communications.
Financial Strain
The ongoing failures have imposed significant financial hardship on our family. In addition to
the thousands of dollars already spent on the chimney repair and repeated temporary measures,
we are now confronted with more than $25,000 in necessary costs to remediate mold, repair
damaged drywall and interior finishes, and replace a roof that is only five years old and has never
performed properly. We have had to replace furniture, rugs, and other items inside the home due
to water damages and drywall falling from the ceiling. These unanticipated expenses have
created substantial strain on our household budget and financial stability.
Health Strain from Mold
The persistent water intrusion has resulted in ongoing mold growth inside the home, including in
living areas occupied by our family, including children. Living with active mold for years has
added serious health concerns and stress regarding the air quality and safety of our home
environment.
Emotional Strain
For five years we have lived with the constant presence of water entering our living spaces, the
repeated cycle of contacting the contractor, receiving delayed or inadequate responses, and
watching temporary "repairs" fail. The uncertainty of never knowing when the next leak will
appear, the inability to obtain a lasting resolution, and the difficulty of dealing with the company
(including unprofessional conduct by the owner) have caused prolonged emotional distress.
There is currently no end in sight, which has taken a heavy toll on our family's sense of security
and peace in our own home.
