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    Fortress Safe And Lock

    5.0 (2 reviews)
    Closed Closed

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    Services - Fortress Safe And Lock

    Installing or replacing locks

    Key duplication

    Key extraction

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    7 years ago

    I have used this trusted company for over 20 years. I fully recommend them for any security need you may have.

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    9 years ago

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    Guardian Alarm

    Guardian Alarm

    2.0
    (8 reviews)

    After our alarm system provider of 35 plus years decided we were not worth making their system…read morework, we were given Guardian's contact information from a family member. The installation was completed in one day by Justin V. He figured out everything about our old system, kept us informed and educated us on the new system. The sales person, Kara even stopped by to make sure everything was going smoothly. What a difference from Cincinnati Alarm. Very customer focused. So far we are very satisfied with the new system.

    I was switched from Cincinnati Bell to guardian many years back. It seems a couple times a year…read morethere is a price increase without any notice or change in service. I decided to drop this service and indicated on my bill in June. In July I received another bill, I called and they were less than helpful. They indicated according to my contract I had to notify them and then pay for an additional 30 days of service based on my contract, I explained I do not have a contract. My account was switched to them from Cincinnati Bell, no contact or contract involved. Received a bill today for two months monitoring... I had one instance this past year where my system was "offline" for three days without a call from them. My battery went bad and when I called to question the individual knew nothing of a battery and wanted to initiate a costly service call. -Customer service is dismal and scripted. -Service is overpriced and continually rising. -apparently the company is so compartmented that notes on bills, calls to customer service and calls for cancellation of services are not integrated. DO NOT USE THIS SERVICE

    Acme Lock

    Acme Lock

    3.9
    (51 reviews)
    $$$$

    It's wild to me that I am here writing a review about a bad experience from 10 months ago that I…read morethought was handled, but has actually come back to haunt me. In June of 2023 I called a contacted Acme through Yelp because I had filled out a "project" request. The request was to unlock a residential doorknob of a basement for a property that I managed. I spoke with Acme on the phone to set up a time for them to come out, at which time they gave me a quote for changing the lock. When the person arrived to change it (Mike), he was unable to get the lock opened and said it would have to be completely removed and replaced with a new lock (after, we were able to contact another locksmith who came out and successfully unlocked the doorknob). This was going to take the visit up to over $300 if they provided a lock. I consulted with the person I managed the property for and they wanted me to buy a lock instead of the using one Acme offered due to the price and inability to complete the job. When I informed Mike of this, he became very short and irritated, asking how long it was going to take, and was very inflexible. I once again consulted with the property manager, and due to the unprofessionalism of Mike, and how much the cost had gone up from the initial quote, he decided not to continue the service with Acme. The property owner contacted Acme, who were apologetic, stated we would not have to pay for the service, said they were "grateful" that I did not write a review of my experience. Now here we are, 10 months later and this week I receive a call from Acme. They said they were "clearing some files," found my invoice and were going to send it to me. This invoice was a $175 charge for a visit and labor fee. They also charge an additional 3% processing fee for payments after 10 days of the invoice. I was never informed of a trip fee that would be charged prior to the visit, or that it was expected to be cash on delivery of service. This is something I assumed would have been established when they gave me the quote. I can adamantly say I do not recommend Acme for locksmith services. The inflexibility of the person who came out to complete the work, the lack of transparency with the charges prior to the visit, and the fact that 10 months later they are now trying to charge me $175 speaks to the lack of integrity within the company.

    Went to get lock fixed only to find that this ache at 815 Madison looks like it's permanently…read moreclosed.

    Fortress Safe And Lock - locksmiths - Updated July 2026

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