Horrible customer service at DFW location. Was a loyal customer for 14 years and cancelled my contract when I moved to a new home. They charged me for an extra 3 months on my credit card. I called them and they told me my contract from 12 years ago auto renewed every year and that I was being charged for the last 3 months of the renewal. I asked them for a copy of my contract which they supplied and it CLEARLY says on there that I only have to give 30 days notice. Nothing on there about an annual renewal. I am now having to take this up with my credit card company. Do not use them!!! Now I'm understanding why all of the bad reviews. Customer service would not return my calls. read more

I should read the reviews before choosing to upgrade my 8 yr old wired system. I've had a very bad experience thus far. They quoted me $1800 to replace the existing system. Once installed, they said I needed to purchase $1300 in motion sensors bc they didn't know the existing motion sensors wouldn't work with the fortress system. Then they are asking me to pay another $550 for a push button panel to replace the touchscreen panel they just installed. The salesman said to call customer service bc he couldn't do anything. And now I can't get customer service to call me back. If I had it to do over again, I would DEFINITELY go to another provider. read more

I would recommend avoiding this company. After being a good customer for ~4 years, I cancelled the service by the terms of our contract. I sent them a courtesy email on 4/7/21 and mailed them a letter on 4/8/21 as required by the contract. They either lost, trashed, misplaced, or whatever the letter I sent and claimed to never have received it. Not only do they claim not to have received it, but they also accuse me of being untruthful and state I never mailed the letter. See screen shots of email thread. Hindsight being 20/20, I should have sent the cancellation letter via certified mail but doing so for cancelling an alarm service seemed a bit overkill. I can show when I drafted the letter and state that their assertion that I drafted the letter but never mailed it is absurd. See screen shots of file properties. I will say, I was mistaken when I said the email had an original signature, I had to look up the legal meaning of that, so their claim that the email didn't meet the contract requirement is correct. However, since they knew I was cancelling via the courtesy email, one would think Fortress Security would contact me if they actually didn't receive the letter. I understand they want to retain business, by attempting to do so by omission & deception is a despicable practice. I was a good customer during my time with them. We always paid on time and kept their equipment in good working order, so for Fortress Security to say after ~4 years of being a good customer, now that I'm cancelling, I'm a no-good, dishonest customer doesn't sit well and leaves a horrible aftertaste. When ending the relationship, Fortress Security showed their true business practices. Since their mail handling procedures lack something to be desired, they auto-renewed my contract and decided to bill me for the entire auto-renewed contract period thru June 2022 even though I cancelled well within the required timeframe. On top of that, they asked me what I deemed a loaded question in order to bill for equipment and materials they, more than likely, have full intention of abandoning. See screen shot of email thread. Needless to say, if you're changing vendors from Fortress Security to another company, make sure your new vendor pulls new wire or I'm sure you'll end up paying the price. Had I used coaxial cameras, I would have made the mistake of using wires in place and been on the hook for it. Unrelated to the above, but enlightening to their business practices, is how they deal with contract negotiations. We were in negotiations for 10 sites and Fortress Security, since they were incumbent at two of our sites, was the only company I solicited a bid from. I had a project that took higher priority than the security bid and delayed in finalizing. When I got back to the security bid and was ready to give Fortress Security the go ahead, they increased the price of several items in the original quote. While they are certainly entitled to do so as the original quote had expired, I thought it was bad business for what was now going to be a volume account. I don't remember the exact amount the quote increased, but it was enough for me to solicit bids from multiple companies. As I'm working thru quotes and narrowed down to two vendors (Fortress Security and Alert 360), I was dealing with Michael DeLeon at Fortress Security. Mr. DeLeon had the audacity to state "I have a ton of equity in this quote and you need to send me the quote from Alert 360." I replied with a hard no and stated he needed to put his best foot forward with only one bite at the apple and it would be unfair to the other vendors to share their work product. On the other side with Alert 360 and dealing with Kipp Kelton, it was a pleasure as Mr. Kelton conducted himself with impeccable decorum and professionalism. In the end and after jumping thru hoops with the information they requested, I told them to schedule a binding arbitration and we'll let an arbitrator decide. read more

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I have had a great experience with this company. Service has always been good. They did an excellent job on my install, and replied rapidly to any alarms I had (Fortunately, they were false alarms). They were very competitive in pricing and would highly recommend them.. read more

First Fortress technicians told me that additional monitors had to be wireless, could not be hard wired. Then they states some of my cameras had to be wireless, could not be hard wired. Then they added two cameras, but when a technician came out he stated one of them should not have been installed outside, it was not an outside camera. After four hours the technician could not correct any problems. I moved to a competitor and that competitor was able to do everything Fortress could not. Fortress also admits one of the two cameras they installed was bad/did not work. However, they want me to keep paying for their service for three years. read more

Great service, great staff, and knowledgable. Full service security company. Fortress Security will take care of their customers from sale, install, service, and support. read more

Fortress Security - Security Systems Near Me - Arlington, Texas

The service tech I thought was nice. They came out to the job and said he didn't have the part and he had another job to do and would return that evening. As promised he came back and did the job. We even gave him a tip for retunring becuase lot of these techs don't come back. Got the bill and was charge for more hours than needed and the control panel that was only 2 months old I had to repurchase because they claimed we damaged it but yet there were no markings on the panel. Overall their service and integrity is terrible. I regret not apying a little more and go with another company I have history with that was very good! read more

I would give zero stars. I sent in a letter to cancel my service, as requested and required by Mark Tate because we moved. I sent the letter. A month later they call me trying to continue to charge me saying the letter was not received. How convenient. Mr. Tate then threatens me that it's in my best interests to pay the bill in a very disrespectful tone. I'm shocked his title is "customer relations". I call to speak with the general manager who supposedly processes the cancellations, Jared Smith. He has no email or voicemail. read more

This company is a racket. They do not clearly disclose the terms or costs of the system. Their customer service is greatly lacking. They are unwilling to work With their customers. They just want their money. And they tell you one price, when it comes time to make that change, they throw in extra fees and tell you their is nothing they can do about it. Your safety and that of your family is immensely important in our current times. That is not what Fortress security and their "Customer Relations Managers" are about. read more

This is the worst security company ever ! I have been dealing with this company and cancelling my contract for almost a year now . They still keep taking money out of my account more than was even owed for the contract ! I have talked to mark Tate several times and every single time it's like he has no clue what I am talking about . I don't even live at this address or have equipment there anymore but they are still taking money out of my account ! Worst customer service and for a company they have no clue what they are doing . I would never recommend using this company ever to anyone read more

STAY AWAY. According to their owner on the website, "We don't believe in rigid security packages that force you to pay for services and gadgets you don't want or need". But when an access panel that they charged me a monthly service fee for died, they continued to charge me a monthly for the panel, claiming that it was obsolete. Thankfully our contracts expired at the end of December so I never have to deal with them again. Our contractor a few years ago hired them and we have been stuck with them for years, with repeated unethical behavior like this most recent one, as well as mediocre service, which cost us a lot of money. Comically, after I posted my one-star review on Google, the owner sent me an email trying to shame me into removing my review. All that did was prompt me to go ahead and post this one as well. Blows my mind when businesses abuse their customers and then get surprised when their customers are unhappy about it. But hey, they got their $106 from me for the broken keypad. I hope it was worth it to them. read more

As described by other reviews and complaints, my experience with Fortress Security is very similar. I sold my home over a year ago and submitted a cancellation request but had a few months left on my contract which I understood would continue to be charged until my contract termination date. Charges continued after my contract end date due to an auto-renewal clause in the contract and I continue to receive invoices, calls, collection letters, and emails for ongoing payments since the original card on file is no longer valid. Fortress relies on unreasonable contracts and slimy business practices to remain profitable by intentionally making the cancellation process convoluted and impractical. Numerous calls and emails have been returned with the same general response that all outstanding payments for the months following my original contract termination must be paid in order for my account to be closed. One particularly disgusting and offensive response was received from an employee by the name of Mark Tate who had nothing to offer but blame and unprofessionalism. He apparently is also posting positive "reviews" of Fortress as a customer. I have asked to speak with the owner and have yet to receive his response. There is absolutely no reason for anyone to get involved with this sham of a company. read more

What a great system for the money. I previously had a different system and it didn't last very long. It was a stand alone sys. with fobs only. The fortress SO3 system is so much better and with the app I have so many different ways to arm & disarm the system. Everything that came with the system works fine and I would recommend this to my friends & family. read more

Fortress Security is our go to security company for securing our investment properties. As real estate investors and general contractors, securing appliances in our homes is one of our most challenging aspects of selling a home. Fortress Security helps us feel safe and keeps intruders away from stealing some of largest assets in our homes. If you are looking for a reliable security company with great equipment and technology, give these guys a call. -JNT Developers read more

**Despite being hard to get a hold of, we had an overall great experience from the initial walk-through with Buddy and our installer for additional equipment. Everyone at Fortess has greeted us with kindness and good customer service! read more

I've been a Fortress customer for seven months, and yesterday was the first time we had a disruption in service. Fortress sent a tech out this morning, and when he couldn't immediately get our system back up and running, he went back to HQ to get more parts. Robert, our initial account service rep, then called to say a tech would be coming back out the same day to continue to work on the issue as they didn't want us to be without an operable security system. The tech came back in the afternoon, identified the problem as a surge in the electrical output to the system (not Fortress' fault), put a surge protector in place, and got us back up and running at no cost for parts and labor. Excellent customer service. If you're in the market, I would definitely recommend Fortress as a reputable and caring security system provider. read more

I have had great experience so far. They return calls right away when my system was being set off by my landlord. The Fortress employees that I have dealt with seem to be top notch and care about the company. This must be a hard and competitive business. I do know that the system works as my alarm went off and next thing I knew the police were here. So there is something to be said for that. I am very surprised at the other reviews. The sales person I used assured me that I would not have any problems if I cancelled after my contract was up. I requested to not be put on auto renewal. So I am hoping that if I ever move or need to change anything it will not be a problem. read more

Terrible customer service, would discourage using this company for installation. Came out to our house and charged us $156 to fix the alarm they installed. They were unable to fix the problem and instead asked to charge another $156 to come out again. Very bad business. read more

I signed a 36 month service agreement with Fortress after being told by a salesperson that I could get out of my contract at any time if I moved to an area not serviced by Fortress (mostly serves Texas and Oklahoma), but I failed to make sure the salesperson made a note of this in the contract. I moved from Texas to Ohio about 12 months into my contract and when I called the company to cancel, I was told that the salesperson no longer worked there, there was no such policy and I would have to pay out the remainder of my contract. After explaining what the salesperson had told me, Fortress worked to find a solution where I felt they met me halfway. Had I not had an issue with the contract, I would give Fortress 5 stars because I was very happy with their product and services. read more

Christina Reeves-Cav in the last week-Edit this company is the fastest talker i Have ever ran into outside maybe buying a car. I unfortunately have been the fall gal to a break in. the day this happen I was in an all out panic and i called fortress for help. they will absolutely take advantage of you in a vulnerable moment. tell you later, thats what you chose. at around 5500.00 2 cameras you're own cables, there dir box "in very small print it states that you will pay this fee but in the end you will only be leasing" better then a rental company huh?! Then, after you think you can sleep and not feel invaded or trampled on. you will read what they slid at ya to then find out you are paying x amount only to lease a 800.00 unit thats honey well and that you will never own it. as a matter a fact they will auto renew if ya don't stop it. what you see is not what you will get and if they bring in a box. it does not have in it what is supposed to be there. then, you are really not connected to anyone because you're alarm can go off and you have to call them to advise them and then they ask you what is wrong... Shldnt they be the one that knows that? then he will be sarcastic, tell ya he knows who he is talking to, never try and correct it and eventually hang up on you. 1000 promise lmao.. absolutely no customer service after-hours or on weekends and you will need to call honey well , tech support, and fortress all of them in the event off an emergency. its as good as a million dollar baby monitor. however you can save you're data for the past 7 days. thats worth 5 grand. SCAM... it may look cost effective however i am disgusted. 9 months later. it is still not correct. Cavanaugh's stay away. save yourself some high blood pressure, stress, money, memory sticks. the only promise you will get is a draft every month. what someone should do is start a lil group that says nah... NOT SO MUCH please feel free to email me. We have got married since this lil adventure started and the gentleman that hung up last week.... kudos because now "Im on board" ya didn't wanna talk on the phone. you're service guy is a quick speaker. no customer service. etc. when anyone signs their contract. take a half a day to read it. thats how long it took "about 4 hours of cya in every direction. DO NOT DO IT go with att adt someone thats been around. what is really sad is Honey well is inquiring a bad name because of it. chris Cav And they will absolutely reapond to this as they make a million excuses and NO resolution! read more

We had the worst experience with another security company that damaged our home during installation and customer service was a nightmare. However, we have had Fortress now for almost a year and it runs like clockwork. Our home is now fully secured and monitored with access to video and notifications at our fingertips with the phone app, control panels and video monitor. It is user friendly and customer and technical support has been outstanding. My family feels safe and we know our home and pets are guarded if we are out. I highly recommend their services. read more

I would fairly recommend this company to any of my colleagues or families. They are nice at service. What you don't get is what your full potential of your system. They will purchase you the system at no charge if you just pay the monthly fee. I currently have there useless L5100 without the full potential as in automation w/ Total Connect. They will bare this lie "Honeywell will charge us any equipment we put on for customers on Total Connect" it is per household not per equipment. They will never let us do DIY on the system unless we get it from them AND install it with them with the BS price of their contractors to come and put it in for us since their lifetime warranty is through them. The main point is, you install yourself, bye bye warranty. The most helpful on the team is Halla & Halene! Halla to them for the best customer service ever. Yall should be promoted! And the worst whatever is the General Manager! And I say, be nice to the customer you D-Head and get fired by your CEO or who ever is the owner their. Poor management for the general manager. Owner who ever it is, hire someone who is reliable. The main point is, they will get you the system, but never the full potential of it. read more

Fortress Security - This is the system you get when you get "Fortress Security!" - Security Systems Near Me - Arlington, Texas

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I am very disappointed in this company. I cannot recommend this company at this time. On Mothers Day we had lightning hit our house. Our security system board was fried they talked to us on how to disable it but no one came out to fix it and told us we had to call the next day to get the system fixed so basically we were left a night without security. Once they came out we were charged for them to fix it but the bad part is that they did not fix it fully so we had to pay them to come back out and fix what they should have fixed in the first place. We have repeatedly asked for a receipt for the money we have paid and they have not complied as of yet. As soon as I get out of my contract we will not deal with this company again. read more

This company is about as shady as they come. Mark the customer service manager probably doubles as a Carnival Worker on the side. No one will tell you during install there is an auto-renewal after your first 39 months. They count on you forgetting after all it will be 3 years and 3 months later. That is the hook. They will tell you that it is in bold. I ask anyone to identify this quickly in that contract. Also, unlike a normal service you can't call and cancel service. You must write out a letter to these chumps asking for cancellation. Seriously, you can't call in because why? When you do call in they will ask you for your private information and your password prior to talking to you. So what are we missing here??? As they are a technology company offering security via cell, etc.. why are they still using antiquated ways to cancel service?? Answer, because they want to hook you and make it as difficult as possible.This company is about as fair as a guy running 3 card Monte except you will have a better time with the card game. Look at reviews across the internet on these shysters before you make a decision. read more

I had my system installed and monitored by Fortress Security. They were fast and did a neat job. The system has worked well with no problems. you can find them at http://www.fortresssecurity.com read more

Always friendly customer service and knowledgeable technicians. Have used their alarm and CCTV services at two homes without a single issue or concern. I felt like I've gotten personal attention at this company that you just can't get at the national companies. Outstanding experience overall! read more

Just about the worst company I've ever dealt with. They charged me for over a year after I moved out. I called to cancel before i moved out and they told me that I didn't have to do a thing and that it would cancel automatically after paying out the contract but this was not true. They autorenewed my contract and kept charging. I missed the charge for 7 months and I called to find out what was going on. Mark Tate basically told me too bad you weren't paying attention since we auto renewed the contract you will have to pay out that contract too. The only way they would let that go is if I signed up for 2 more years. STAY AWAY FROM THIS COMPANY!!!!!!!! read more

They made the entire process easy from the initial phone call to using the system. Everyone I spoke with in the office was friendly and the technician that came to my home was very professional and quick. I would recommend them to anyone looking for better service!!! read more

We submitted a cancellation request on November 5, to Dawn C. and they claim they did not get the letter and had to do it again. This time we sent it "Signature Required". I was told again that they do not have it and told them who signed for it. 2 Days later, I was told they have it. Its easy to get the system but they make it hard to get rig of it after being faithful for 10 years. read more

This company sent a salesman who offered a 1-year monitoring contract but had us sign a 3-year contract. It sends statements threatening charges and even lawsuits for less than a month overdue payments. The customer service is deplorable. Watch out for your money as this company illegally withdrew money from our visa that was linked to our bank account. Even after the bank and a lawyer explained to them that this was illegal, they refused to refund the money. read more