My credit card was charged twice and I did not even realize until Capital One reached out to me…read morenotifying me. This place is dirty, gross and sketchy.....won't be back. Somehow my laundry felt dirtier afterwards. The guy that sits in the employee room is super creepy as well, just staring the whole time I was there.

First impression: Dirty, trash can over flowing, carpeted floor dirty. Out dated,needs to be…read morepainted. No TV's,no music. Only about 8 chairs to sit in,many customers just standing or waiting in there cars.Many out of service machines I counted 8 washers OOS and a couple of dryers.You have to load money on a card and tap the card to pay. No Quarters or bills excepted on machines. But to buy soap or dryer sheets it only takes quarters!? What the heck! Very cold inside, no heat,everyone was wearing their jackets inside. No attendant present, thankfully other customers helped me figure out how to use the card since instructions were lacking. The dryer only works in 10 min intervals, then you have to re start with your card for another 10 mins! Customers are stuck in a most inhospitable laundry mat,timing your own loads ( thats right,no count down timer for you or others to see when your load is done,but it won't be done you'll have to pay again) running over to tap your card every ten minutes on each dryer you use. If this is your best, this is not the profession for you. You are failing big time. The customers you should be serving deserve so much better.

I eat in my car for 15 minutes while my clothes were dying and Iwhen I went back inside, all of my…read moreclothes were gone. Stolen. There are 7 cameras and they refused to help me at all... so I have to assume the cameras are fake or the employee was in on it. Plus over half of their machines are always broken (4 years).

So-so. Staff are sociable and were helpful my first time there. They had cards that you load with…read morecredits. You can do that with a credit card which is a plus to me. I didn't pay attention to whether or not quarters were an option, as I don't like having to get cash, which I rarely carry, and change it to coins. There were a lot of machines, but the size of the place is deceptive because about 1/3 of the washers and 1/2 of the dryers are broken. This meant that even on a day when the place wasn't packed, I still had to watch like a hawk for a dryer because there just aren't enough for everyone. Either way, it's decent for what it is.

Floors were dirty, however the washing machines and dryers were newer and worked well. $7.50 for a…read moredouble load washer and drying was FREE. Attendant was friendly and helpful. A few homeless people in the vicinity, but I guess this is typical downtown Eureka. This laundermat is recommended, but don't drop any of your clothes on the floor, LOL

worst experience ever - besides infrastructure a number of machines do not work but suck in your…read morecoins without offering a re-do function. They keep the mone! There is no one at the place and no one responds to the number provided in the internet! Even one star is too much

No attendant on duty. Coin change machine took my $10 bill and gave 3 quarters then said "out of…read moreservice." So it ate $9.25 with no recourse. Called the phone number on the handwritten note that was taped to the window, and no one answered. This place is awful. You're basically on your own with no recourse if a machine breaks or the change machine eats your money. Will never be back here again.

The food and service was excellent! There is a nice variety of food choices. I will be back.read more

I just moved to the area from Eureka and I walked in at 6:55 PM and was immediately told she she…read morecloses exactly at 8 PM. I said I apologize. Do I not need to start washing? The young lady replied oh no I'm just letting you know I close exactly at 8 o'clock. So it'd be best to start washing I said I am sorry I'm new to the area, I didn't know, can I get change? She replied cheerfully, yes but it was just seemed..... condescending. I will be going to the other laundromat. The place was clean. Washers were decent but dryers don't completely dry after 20 minutes, FYI. I would've put more quarters in but she closes exactly at 8 o'clock so the time I had to dry was five minutes till eight.

My first time calling a laundromat great - from the minute I walked in, Kim, the attendant was…read morecheerful, helpful and pleasant. Just enough so that I didn't feel lost or unsure (lots of machines, sizes, loading, services), or rushed. Welcming, friendly and warm atmosphere and the facilities were spotless, tidy and in good working order. Thanks again, Kim!

Emily was so friendly and gave super insightful info. Really appreciate good customer service and…read moregreat communication.

Very disappointed with the customer service here. A few months ago, we had a fire in our home, so…read morewe've been relying on this laundromat for our laundry needs. Unfortunately, every visit has been frustrating because the employees consistently come across as uninterested, unhelpful, and like they don't want to be there. On my most recent visit, I told an employee that I wanted to pay for transfer service because I had my two young kids with me and didn't want to have to come back. Instead of explaining the process or telling me what I needed to do next, she provided no guidance at all. It felt like helping customers was an inconvenience. Their transfer service only covers six loads, but I had seven she said they would charge me $2 extra which I said was fine. Because many of the machines were already full, I had to use several smaller washers, which made the situation even more complicated. A little communication and customer service would have gone a long way. My husband usually handles the laundry, and he has complained about the same issues multiple times, so this isn't an isolated experience. We have tried giving this place multiple chances, but after repeated poor customer service, we won't be coming back. Management should consider hiring employees who are willing to help customers and take pride in their work.