Houston Hospice - Diamond Team, lasted a week before I had to fire them and find another hospice…read morethat could provide end of life care for my mother. To begin, their intake nurses are rough, belligerent and detached. The lady we got could care less about my mother, she just wanted to do the minimum and get out. Not a single commitment was upheld, not one. We called for support and help four times in the first week and the average time to hear back from someone was two hours, then another two hours for a nurse to arrive. So if you have an emergency, just call the ambulance and have the hospital take care of it, it's faster, and your loved one will suffer less. Now, as a result of me firing them, they became hostile, threatened to make me pay for equipment they left behind and failed to retrieve. They never took into consideration that my mom had died and their employees, having missed the appointment to pick up the equipment, lied and said a dead woman was preventing them from getting it. We choose to go with another company who was hands down better suited for caring for end of life patients. Houston Hospice is a money game, you are a dollar sign, if you are cool with that, then use them.

Complete bait-and-switch. The admissions representative sold us on services and timing that simply…read moredid not happen. When my mother was discharged home, we were told her equipment would be delivered the day before discharge. That did not happen. We were also told a hospice nurse would be at the house waiting to assess her when she arrived home. That also did not happen. I had to call multiple times just to find out where the equipment was and when a nurse would arrive. We then learned she had not even been fully admitted yet. It took several days to sort everything out during a very stressful time. One nurse who came out did not appear to know how to use the oxygen equipment. A week into hospice care, we still had not seen a nurse aide and again had to call to ask what was going on. The organization has felt extremely disorganized from the start. Communication between admissions and the clinical team does not appear coordinated, and the promises made to our family were not followed through. Most concerning, the nurse assigned to care for my dying parent has spent significant time on her phone during visits rather than focused on patient care. This has been incredibly disappointing during one of the hardest times for our family. Families considering hospice should ask detailed questions and verify exactly what services will actually be provided and when.

Words will never fully capture the gratitude I feel for Sweta, but I'll try. Though I'm out of…read morestate and unable to be physically present with my nephew during his final days, Sweta has been my lifeline, keeping me informed with compassion, clarity, and kindness. She is more than a nurse; she is an Earth Angel. Her presence brings calm to chaos, and her ability to gently guide my family through this deeply painful process has been nothing short of sacred. Even while managing medical care, she never forgets the human heart behind it all. Her empathy, attentiveness, and intuitive care have wrapped my family in love when we've needed it most. Sweta, thank you for being the steady hand in the storm. You are the embodiment of grace in action. The world is better because you're in it. With a full and grateful heart, Sharon

Silverado provided care for my mother while she was at a nursing home. They provided wonderful…read morecare until my mother passed in 2012. Without the care they provided and relieving my stress I would not have been able to continue to work. So 12 years later when my mother-n-law was battling later stages of Alzheimer and we needed care that her palliative care team could no longer provide we again accepted care from Silverado. Thank God they were still in business. Special thanks to Angela Perez, Regina RN, Lynett Lewis CNA, Diane Smith LVN, Jillian Faustino LMSW and the entire staff.

I have Medicare Part A and B . I never know the name and even stay in this Hospice. Then one day ,…read moresurprisingly , they reported to Medicare Department I already pass away ! I contact my insurance Cigna and they also said I am no longer insured ! Why they submit a wrong report that stated I already passed away that lead the consequence Medicare Department cancelled my all my Part A & B benefits ? Now I have no health insurance since March 2025 ! I am suffering badly Diabetes , no way to get medicine ! Worst than that , I can't see my doctor for annual check up and dental treatment ! I write down the address of this UNITY HOSPICE & PALLIATIVE CARE to alert all of you to avoid this facility : 2200 Nasa Road 1 # 250 Houston , TX 77058 . Phone : 422 - 2500

Everything started off on an excellent foot. Victoria was prompt with getting over the paperwork…read moreand everything was completed online which saved a ton of time. Yet once Michele White the caseworker took over, she dropped the ball. Although she was the one that shared a listing of providers for cremation, she failed to enter that information under my step-fathers case. Once he passed, the nurse Jariah called a company that is contracted by Harris County to come pick him up as if his family did not already complete our due diligence and make the final arrangements. My step-father was picked up from his assisted living facility and taken away like he was trash and an inconvenience. I had to call around looking for him in the time when we should be able to grieve our loss. Instead, I was forced to contact another company that I didn't even know existed and complete some documents to have him released to the provider we originally selected. No apology was offered. No sorry for your loss. Only call I received was for the family to be blamed for everything. Their staff acted as if our family was not proactive and caring enough to make the final arrangements in a timely manner. I highly recommend to find another hospice provider. These people a cut throat salesmen looking for the newest victims to target. They tell you everything they think you need to hear and once you sign the paperwork, they forget you exist. These people do NOT care about the patient but the billing. e were failed and yet we were the problem. Sadly no one cared nor were they concerned. Run and do not look back.

The relative was only in their care for a day before dying, but in that short period we were…read moreremarkably impressed with the staff and the facility. It was very clean, the family and I really liked the simple but pretty artwork and the comfortable accommodations for family and friends who were visiting the facility. I wish I'd taken photographs and particularly of the artwork on the walls. It seemed very clean to me which is important and the staff was very nice. I met a couple of the chaplains and they were wonderful. One of the chaplains also followed up with the key family member after the death to ensure that they were doing OK and provide a grief counseling referral if needed. It's not easy being at a hospice inpatient facility, but there was a lot to recommend this place. Really good experience despite the difficulty of the circumstances.

My grandfather was admitted to Harbor Hospice for 9 days and we were very pleased with everything…read morethere. They were incredibly attentive, kind and intentional. From the first meeting with Mr Dickerson to the end of my grandfathers life, the staff were so great. They were always available but also never interrupted our family time. I am so thankful for this facility and absolutely recommend Harbor Hospice if you are in the unfortunate circumstance of looking for a hospice company. Thank you to everyone there for such amazing and compassionate care.

VITAS hospice inpatient facility was an amazing blessing for our family. Mom spent her final week…read morethere before winning her 1.5 year courageous fight with lung cancer as she passed from our arms to those of her Lord and Savior Jesus Christ. The staff was so compassionate and caring not only for Mom but for myself and my family as well. They sent a hand-signed sympathy card to us. The Chaplain's office has called a few times to check in to see how we are doing, and they are sending periodic helpful resources. Highly recommend their care for your loved one.

From the owner: If you or a loved one is facing a life-limiting illness, VITAS Healthcare can help. We focus on…read moreyou, not your disease, to ensure comfort and dignity near the end of life. VITAS provides you and your family with a team of hospice professionals--physician, nurse, hospice aide, social worker, chaplain, volunteer--to meet physical, emotional and spiritual needs. We care for you wherever you call home--a private residence, assisted living community or nursing home. If symptoms become severe, we have Intensive Comfort Care, shifts of 24-hour continuous care until symptoms are under control. For those symptoms that cannot be managed at home, VITAS also provides inpatient hospice beds and units in local hospitals. With VITAS you're never alone. We're available 24/7/365, with support available even on holidays and weekends. In the transition from hospital to home, from curative to palliative care, from chronic to end-stage disease, VITAS is with you every step of the way.

The only reason I gave them five stars is because I couldn't give them six!…read more The representatives, chaplain, Doctors, nurse practitioners, nurses, CNA's were all very professional, caring, open and very easy to work with. Always taking my concerns seriously and coaching us through the stages of my wife's hard fought battle with end stage dementia all the way to the end. It was hard to do the heavy lifting in being a care giver for my girl, but they were with me every step of the way. I couldn't have done it without them! Special thanks to Rosaline, Monique, and Medina who cared for my wife like she was one of their own! These people are angels among us and should be praised for the hard, gut wrenching work that they do every day to help our loved ones transition to their rest in heaven! THANK YOU VITAS!!

The journey of passing is never a pleasant experience, but VITAS has made this experience peaceful…read moreand very caring. The staff and facilities deserve 10 stars. Our loved one is at peace and the care they give was warm and sincere to the end. Thank you VITAS for your passionate service.

First, let me say, your ER is awful. The wait time is 5-10 hours to get back to the ER Room in…read moreback. Someone finally came out and told the 25 people still waiting (some 10 hours) what was going on. When asked where you were in line, the front desk had no clue or was unable to tell you. Something needs to be done about the wait time. Second, once in the hospital room, the hospital phone in the room starts ringing and it was solicitors!!!!!!!!!!!!!!! while I was in my husband's room, he receives 8-10 selling insurance. This is extremely disturbing to the patient as the patient think is it his/her love one - even though they do not have the direct no. to the room. I asked at the front desk and they indicated it had been going on for some time. Why do they get telephone number information in the rooms in your hospital?????????? I sure the news media is not aware of this. The nurses and doctors are very good once you get in a room. Thanks. SH

My Sister was at Memorial CIty Memorial Hermann requiring the Phillips V60 Bi-Pap at 100% oxygen…read more.. we only agreed to take her to Memorial Hermann Hospice after 3 separate representatives from MHH stated we could have the same or better equipment to provide my Sister 100% o2. There was debate if this was treatment or comfort. Our Doctor and the "3" respectfully agreed this was comfort. However, when we arrived at the Memorial Hermann Hospice the Bi-Pap was a small Phillips Respironics AVAPS, and the o2 was set to 45%. My sister passed within minutes of being on this lesser machine with much less oxygen. Why did they not increase the setting to at least 90% (close to the max for this model)?? And why did we not get the same or better equipment as promised? Are they liars or incompetent? Please visit this facility and visually confirm the room equipment before signing the hospital release papers... you don't have to sign them. You can stay at the hospital and be transferred to an Ltech room... but still have the required equipment for your loved one. Please visually verify everything they say they will provide... and ensure settings and oxygen are what is required for the comfort of your loved one.Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.

Excellent place to work with knowledgeable, friendly, caring, and helpful staff. Upper management…read morecares about staff and patient's needs. Most employees have been with the company since opening over 12 years ago. Nurses are compassionate and professional. Physicans are easy to get ahold of for new orders. Best benefit package ever seen at an agency for full time staff. Able to get medical equipment, medications, and medical supplies same day for patients. Plenty of caring social workers and chaplains to help with the patient's and families' emotional and spiritual needs. Overall great hospice team that gives exceptional care to their patients.

From the owner: Nova Hospice in Houston, TX, offers compassionate end-of-life care services for patients and their…read morefamilies. Our dedicated hospice team provides expert hospice care, home care, palliative care, and comfort care tailored to each individual's needs. We specialize in pain management, symptom management, and respite care, ensuring the highest quality of life for our patients. Our comprehensive healthcare services extend to nursing facilities, offering support and dignity during challenging times. With a focus on Houston and surrounding areas, Nova Hospice is committed to delivering personalized care and emotional support to those facing life-limiting illnesses.

The entire staff was kind, professional and went above and beyond to help keep my mother…read morecomfortable while under their care.

I am a patient of North Houston Silverado hospice. I want to thank my Nurse Mary. She is so…read morethoughtful, very professional, I don't feel like she is just a nurse rather a beautiful soul that cares with the heart. She takes great care of me. How blessed I am to have her. I thank Silverado for sending such a thoughtful, professional, beautiful nurse to me. I feel safe in her arms for having you send her to me. So thank you Silverado.

I don't believe in angels, but the people who work for Heart to Heart come as close to being angels…read moreas I can imagine. They were there with compassion and patience when we needed them. They guided the entire family through a painful process--one they made infinitely more bearable. We couldn't have done it without Heart to Heart. And they haven't abandoned us in the aftermath. They offer counseling services for a full 13 months after their day-to-day services are no longer needed. If you have a need for hospice care, I highly recommend these wonderful people.

The Oklahoma City metro area location has gave me the most horrible experience. First of all they…read morehave an egotistical doctor who doesn't even know what my condition is and refuses to even find out ways to help me. I am in my 20's and NO patient should ever have to endure the pain they caused me. I have been screaming and throwing up in pain for so long and the nurse came and I'm not afraid to say her name. Her name was Ruth. She was very very narcissistic and told me to "ride out" my pain and she straight up threatened me and tried to make me feel bad for telling my mom how I was feeling and she said "you don't want to go to a nursing home do you?" That was the most disgusting thing to say to someone who is dying. I should not even be in this position at this age. I had asked her to call the doctor and see if he would help me which I already knew he wouldn't and sure enough he didn't do anything to help me. I was featured in some posts about the company and this was when I started and they were nice to me but all the sudden Ruth as well as the doctor and Amy a nurse who came and was raising her voice at me and saying since my vitals looked fine I wasn't in pain. I think this is the most disgusting thing to do to a young person who does not want to be bed bound and in pain. Do NOT send your loved ones here. They also had bad reviews on their corporate Google page so that should have been a red flag. I will be going to the higher ups to discuss this issue because this is unacceptable and I do not want anyone to get the same treatment I got from them. This company will trick you and make you feel special and loved by them but as soon as they gain your trust they completely take advantage of it. I no longer support this company at all and I saw some other people who have had similar issues. Also Ruth tried to sugar coat the nasty thing she was going to say while I was moaning in pain and couldn't even talk. She told me that she's just a mother figure to me. That is FAR from the truth. Disrespecting someone in such a vulnerable situation and basically taking advantage of them is so disgusting and inhumane. If any higher ups read this please contact me. I am already going to report to the board of nursing and the doctor as well for negligence. It makes me sick to my stomach knowing she's probably treating other people like this too. She also told me that the doctor won't do anything for my pain. Isn't the goal of hospice to control pain? It surely doesn't seem like they care about that. The only staff member from this company that has came and seen me and has been nothing but wonderful is Crystal. She definitely deserves to be a nurse as she shows care and compassion for her patients. If this nurse continues to treat people like this she honestly needs to retire because taking out your feelings on me is not okay with me or my family. We are getting set up with a new company and I'm so thankful for that and that I will be getting the treatment I need and deserve. Again I do ask if there is a CEO or a higher up at the corporate office please reach out to me! I would love to share my experience. I hope she retires soon so she doesn't do this to other people. The doctor as well needs to get into reality and know that he doesn't know everything and that's okay but just not treating someone and not even telling my family what company would know how to treat me is one of the many reasons. Your ego is hurting and possibly killing so many people and the fact that you don't even care is so sickening. You think you can get away with this but I assure you this is going to be reported. I no longer support this company at least the OK region. I hope one day this message gets out to them and they realize how much damage they have done not only to me but to my family. As soon as the nurse left my mom said let's call around and change companies and I'm so thankful that a company will be able to help me. Marketing social media for this company is just rainbows and butterflies and they are making it seem like they are the hero's and the best which is the scary part. I hope people can read this message before they ever consider going with this company.