My immobile husband was here for 2 months and it was the best of the three nursing homes/skilled…read morenursing facilities that we had been to in the Houston area.in the last 8 monhts. The food was excellent, facility super clean, Rehab therapists excellent and overall care good. We did have some challenges with my husband's demanding care at first but overtime we worked it our with the caring Director of Nursing Annie and amazing new Executive Director Michael. There were so many positives at Brazo Towers that I recommend it. The care of a stroke patient such as my husband is very difficult and necessitates a very active family advocate all the time. We were very disappointed in the lack of patient activities. Although a vigorous monthly calendar was posted very little activities occurred during my husband's stay. When we were leaving we saw indication regarding possible improvement in that area as well.

Had the horrible misfortune meeting social worker Kathleen Kuznicki, about a week ago and then…read moreagain yesterday. Thought maybe she was just having a bad day but unfortunately she was just as unpleasant yesterday as she was last week. Very condescending and horrible bedside manner, if this place has any others like her I would NOT recommended having your loved ones stay here.

Please don't send your love one here! Especially if they can't walk or talk. The admissions…read moreperson will lie to get you there. My brother was there less than two days and he died!!!!! The police ask when was the last time he was check on. New nurses that are not trained properly. I have the nurse on recording saying she left him because she did not know how to work the suction machine, and when she came back he was gone!!! Bad place.

First off to work at a place like this you must have compassion love and heart(a big one) to care…read morefor the elderly, not many here has this. I Hated having my dad here, I was so stressed out here no one took there job seriously. You have to visit daily cause if you don't you will regret it.? Skilled nursing was the only reason my dad was here.My dad got here at 300 on Friday was told that he would be evaluated on Saturday for skilled nursing and no one has shown up and it's 1130. I'm so angry because this place has no bad ratings that is why I choose capstone!!! No wheelchairs available so he laid in the bed all day Saturday and Sunday had an accident and no one came.I had to clean him up myself a few times while the aid watches me. Leslie was supposed to but she never came back and has the worst attitude like she do not need this job.if he wasn't so weak I would taken him home. Niecy helped change my dads bed. My dad has NEVER been in a skilled nursing he's 84 so I wanted this to be a good experience since they had no negative ratings. Q was very helpful. Shelia was the most helpful aid there. My dad was in the hospital for 2 weeks with pneumonia and laying there all day is a no for me. Places like this is not for the weak. Some of the people that work here is just for a pay check no love for the elderly. They don't clean your room unless you ask and then it's like I'll mop tomorrow or I'm not working on that hall and the weekend is worse you can't get nothing. They never have towels or sheets or pillow cases. Washing machine broke no towels dad couldn't bath for 4 days. EJ the wound nurse was amazing. Lisa in housekeeping was amazing. Physical therapy was amazing. La Vida the social worker was terrific! Thank Goodness we made it out the worst experience I've ever had everyone wasn't bad mostly the aids the people that take care of your loved ones and their living area. Training needs to be done monthly for the aids because they are idle.

This place does not respond when patients use their call button. I have visited a relative several…read moretimes and patient call buttons going off patient hollering for help and no one responding for at least 40 minutes. The greeters at the front desk on 2/15/25 at 1:50 pm did not even speak and when I spoke the lady still did not speak . Totally unacceptable.

I don't know why this place gets such low reviews. Compared to others I've seen, it's DEFINITELY a…read morecut above. ALL the staff I've come in contact with while staying with my mom are friendly and helpful. Food - Your loved one can order from the menus, there are snacks placed out which at night, I find particularly helpful for my mom. . Fruit is always available in any of the cafeterias which are on every floor or take out/delivery is available. They also have spa type fruit water and tea available 24/7. *I mean, they don't have to put orange slices in the water dispenser or lemon in the tea...but they do, little things make a difference.* There's also plain still water and ice is available 24/. I saw a review saying the food isn't that great, I totally disagree with that; so far everything my mom has had has been really tasty. Amenities: There is free valet, a nice pool area, lots of scheduled activities, lots of vignettes for visiting, reading, etc. They even have happy hour. . There's a nail salon, hair salon and they do "field trips". They have tech time where I assume they help residents with their devices, different types of religious service (Jewish, Christian, for ex.) There is karaoke, bingo, afternoon snacks with lively upbeat music. Staff also engages and anticipates needs of residents in the times. Security - Everyone signs in and out on a kiosk at a staff manned desk to receive a printed sticker badge. Every single time, so far without exception. The first time you have to provide your ID and take a pic. Living arrangements: Assisted, Rehab and fully independent. I have yet to see a disgruntled resident, though there probably are some, the vibe is happy, helpful, upbeat. I've not seen/heard a single staff speak less than kind and caring to any resident. Physical/occupational therapy, certified nurses/doctors are also on staff/available. You can have your own personal sitter to be with your loved one. It's in the heart of the Galleria area, a block/two from Nordstrom and Dillards. So, everything is literally at your fingertips. Concerns: one so far. They don't really seem to have enough staff for moving low motility weaker patients say from bed to wheelchair or bedside potty. So, if you're not able to assist for some reason, that might be an issue for you. I am so glad we decided upon Brookdale. I've seen many others with other family members, this one is a blessing.

Possibly the best PT facility I have been to but extremely crowded - seem more interested in…read moregetting you in/ out in 50 minutes rather than providing you with therapy. Majority of therapist inexperienced- very few Senior therapy people

I came here after I was discharge from the hospital and TIRR is one of well regarded rehabilitation…read morecenter. I did my PT, OT, and Speech Therapy here and I was part of the Challenge Program. I feel like the therapist here are all great and really care about you getting better. I still come back here for the Challenge Program support group meeting. The lobby is much bigger than before, why is good.

I have worked in memory care Since 2007. I was here when we built the building back in 2012, The…read morehome like feel of the building lends itself to a very comfortable memory care environment. We have a lot of dedicated staff members at the building that have worked here for many years, some going back to when it opened.

Very nice assisted living facility for elderly. Lots of outings, events…read more Office experience has been excellent. Quality care but could be improved with more/better training. Dining food is good and occasionally stands out. Can order off menu if daily/noghtly menu dishes are not desired.

Nursing care is inadequate. People were not well trained. It was originally The Buckingham and…read moreIgnite took over.

An 11-Day Stay That Changed My Recovery After a serious auto…read moreaccident and acetabular surgery at Ben Taub, I arrived at TIRR Memorial Hermann not knowing what to expect. What I found was a place where world class rehabilitation meets genuine human care, and eleven days later, I left stronger, steadier, and deeply grateful. From the moment I rolled through the doors, the environment felt different. TIRR's reputation for rehabilitation excellence is well earned, but what truly sets it apart is the people. Every single member of the team treated me like a person first and a patient second. The medical leadership set the tone. Dr. D brought a level of expertise and clarity that made a complicated recovery feel understandable and manageable. Dr. Kaitlyn was thorough, compassionate, and genuinely invested in my progress, the kind of physician who listens closely and treats the whole person. Together, they gave me confidence that I was in the right hands. The therapy team is where the real day to day work of rebuilding happened. Georgia, Suzanne, Kate, Matthew, and Hattie pushed me, encouraged me, and met me exactly where I was each session. They knew when to challenge me and when to pull back, and they celebrated every small gain like it mattered, because it did. The progress I made in eleven days is a direct reflection of their skill and their heart. The nurses and patient care assistants who looked after me are the reason I healed the way I did. Hawa and Daisy brought calm competence to every shift, never rushed, always attentive. Abby and Olivia had a way of making even the hardest mornings feel manageable. Andrea and Mayra were steady hands when I needed them most, and their kindness never wavered, even on the toughest days. Tessa always checked in with a smile that made the room lighter. Jose, the one with the muscles, and you know who you are, made transfers feel safe and easy, and always brought good humor along with his strength. Betsy paid attention to the small details that mattered: positioning, comfort, timing, dignity. Isabella has a gentleness that's rare, and Angela went out of her way more times than I can count. And Philip, thank you for the conversations, the patience, and the quiet encouragement when I needed it. The people behind the scenes matter just as much. Alisha in facilities kept my environment clean, safe, and comfortable, and always did it with a warmth that stood out. Sandra from the kitchen made mealtimes something to look forward to, checking in on preferences and making sure I was well fed and well cared for. These are the roles that often go unseen, and they shouldn't. This team didn't just do their jobs. They went above and beyond. They showed up when they didn't have to. They remembered the little things, how I liked my pillows, when I needed a minute, what made me laugh. Recovery from major trauma is a mental battle as much as a physical one, and these people carried me through both. If you or someone you love is facing the road back from a serious injury, TIRR Memorial Hermann is the place I would send them without hesitation. The clinical care is exceptional. The human care is extraordinary. To the whole team, thank you. I'll carry your kindness with me long after the hardware heals.

Chuck in the kitchen is AMAZING . I came her last year in 2024 & i was in a verrrry dark space in…read morelife . I love him so much , it's easy to say someone makes you smile for the moment . But Chuck is just a ray of sunshine & he's so easy to open up & talk to. Although he works in the kitchen he's very helpful & sweet .If you ever get the chance stop by the kitchen , he cooks your food soooo good . & he keeps a good spirit no matter your circumstances he ALWAYS has time to talk & give you hope . I love him & appreciate him . I wish they'd give him the respect & love he deserves . so to Chuck here's a Special shoutout to you , we appreciate you & we love you . Keep going even when times are tough .

We referred a patient here this month last year. He walked into our office today and I didn't…read morerecognize him. I thought he was a visitor his recovery from severe injury and illness. Last year was completed by his residential neural recovery at Mentis Neuro rehab. He told me he also did the day Rehab there and had positive things to say about how they facilitated his continued recovery. It's a pleasure to see somebody who has come that far in their health recovery.

Ihighlyrefomendthisplace i hadastrokeat40 and wqsqdmittextothis rehab, th3yjelpedmealot great…read morefreqhab place, i f3ltsafe ver y clensn , dtaff veryprofessional rehab pgram was greatsylviaatkinson aguirre

The worst place to have your loved one at. Some of the…read morenurses don't care on how your loved one is they don't check up on them if you call they take forever to come check up on them me and my family had told them my dad couldn't eat on his own they didn't care they just went in to the room leave the plate and leave, today the nurse taking care of him I had called for him to get cleaned out she said she couldn't do it because she was passing breakfast she told him to eat and after she was going to clean him I called once he was done she came in with an attitude didn't say a word changed him and left. He had physical therapy come by today they took him brought him back next thing you know the nurse comes all mad shaking her head saying they told her something because he's not at dialysis when it's her job to take him, after he got back she put him in bed crushed his feet and didn't even say sorry after that she dumped the pee from his catheter spilling a lot on the floor and than she left, I called her back she come in raising her hands with an attitude asking what we want that she was coming back I asked her to heat up his lunch she left slammed the door came back the food is cold she left again once again slamming the door mind you almost all her shift she has been using her headphones blasting music loud that even I can hear it with the tv on, I also asked her for her name she didn't say it she had it covered so I wasn't able to get it. Another thing my dad uses oxygen and it's the third time they take it of and don't put it back on I've been doing it. There was another time where I saw this guy nurse taking him to get his dialysis they pick him up with a machine since he can't get up on his own he told my dad to hold on the bars and once he was in the chair to get the dialysis his arm was stuck in between the bars and the guy told my dad that why was he holding on to it and that's when I told him he had told him to hold on from there and he just laughed than he asked me if I speak both English and Spanish and I said yes and I told him I understand both maybe he thought I didn't

This skilled nursing facility is wonderful. My dad went there after some time in a hospital. They…read morewere so professional, so kind, and incredibly caring. They treated him with respect. The facility is very clean, the food is well above hospital food. I would not hesitate to use them again. The nurses were quick to respond. It felt more like family than medical staff. The office staff was also very kind and thoughtful.

When I was finally transferred out of hell (aka MethodistHospital's psych ward, I was pleasantly…read moresurprised after being transferred here. What I loved about it: *smoke breaks The cafeteria Game night Yoga Anger management sessions I even made new friends and started a rollerblading group called blading group, the suicide squad. Unfortunately, we still haven't met for a skate. Fair warning... they may not be YOUR people. Keep in mind, we are all heavily medicated. Think. Long queue of patients waiting in line, plastic cup and mouth inspection before we leave the line. On the outside most of us don't take our meds.

Yelp shows me a prompt, "what could improve?" Here's my answer: BELIEVE WOMEN. Treat women as if…read moreyou actually believe them. Ask questions in such a way that you signal you are willing to believe. In the early 1970s I was placed in a facility at this physical location. It has changed hands many times. The location and the physical buildings are just as I recall. The people, the management team, the corporate face and name have all changed. I seem to recall it was a general medical facility at that time, but it did have a locked psych ward. Other contemporary reviews suggest the attitude has not changed. I was punished by my mother for being in a deep clinical depression. I was "diagnosed" as schizophrenic (a catch-all back then for "we're clueless.") My mother added language that I was a slut and a liar, etc. I was kept under observation for 2+ weeks, and threatened with electroshock therapy. I slapped a smile on my face and acted like I was perfectly happy to be there, to avoid "treatment." I'm sure it would have been profitable for me to have stayed there much longer. There was another patient in the same locked psych ward, in his 40s or 50s. He had been admitted for treatment to a locked psych ward, where several teenage girls including me were housed. His alternative was jail time, because he was a convicted child molester. Somebody in management must have agreed this was a good idea, and took no precautions to avoid the inevitable. He molested me. I was not stupid. A schizophrenic lying slut would not have been believed. Institutional prestige would have been damaged, revenues compromised. My mother was hell-bent on punishing me for responding as I did to her poor parenting skills. I prioritized my own sanity over justice. I did what I had to, acted adorable, sweet and innocent, and never looked back. Sort of a secular version of "Keep Sweet: Pray and Obey." I needed to get out, and could not risk what I saw as clear signals that I would be disbelieved, and silenced for my efforts. I brute-forced my life back on track, made a number of self-sabotaging decisions that could have killed me, and managed to appear externally successful, although I could have done more in my career. There is no possible apology or remedy for the harm I have suffered. Maybe management is no longer that stupid. Maybe there are good people and good patient experiences to be had. Yelp reviews tend to skew to strongly-held feelings, either good or bad. But the sorts of things I'm seeing in the reviews here make me think there's carryover--whether at this specific place, or in the field of mental health care generally. I am writing this review partly as an amends to my 16-year-old self. This review has taken me literally over 50 years to compose. I also want to flag a possible continued attitude I find horrifying: not believing women. I want to warn people that I have read enough research about the mental health field and how they treat children. I have additional firsthand experience about the failings of the mental health field from my time as a caregiver to my life-partner. (After all the drugs, labels, and shaming for "not doing the work," turns out she was actually early onset Alzheimer's.) I know that my experience was not entirely unusual. You want to improve? Believe women. I was not able to articulate what I was experiencing at that time. But I did know quite clearly what was going on. Believe women.