We have purchased many different sofas, loveseats, and recliners from Lazy Boy over the last 35…read moreyears. We met George Risko, sales manager, when we visited the Lazy Boy Gallery in Wayne, and also in North Plainfield. He was very personal, knowledgeable, and professional. After trying out different recliners, we finally selected two recliners and a loveseat recliner. George was an enormous help and made the process much easier for me and my husband. He spent lots of time listening to our personal needs and the overall design of our small den. He made suggestions, but was not pushy. He let us spend as much time as we wanted trying out different options in his beautiful, immaculate store, but gave his opinion and input when asked. He's very cheerful and seems to genuinely enjoy his job and interacting with people. George did an outstanding job assisting us and is an exceptional asset to Lazy Boy. We are looking forward to receiving our new furniture and enjoying many more years of the Lazy Boy Gallery.

i am so fed up with customer service of la-z- boy. i purchased 4 recliner rockers. almost…read more$3700.00. all four needed to be repaired. one needed to have the whole back of the chair replaced. i was so upset. i am getting a run around. i was granted a $700.00 refund however i have not gotten it..my bill is completly paid off..

A large outlet store with good furniture options. The staff are friendly and willing to help and at…read morethe same time give you the space to browse. The pieces you find here are not customizable and they make that clear upfront. The pricing is attractive given it's an outlet location. Definitely a good option to check it out before making a decision to purchase your furniture. The basement space is for mattresses.

The one star is credit for their lack of an antagonistic tone…read more The short version of my tale of Raymour and Flanagan Outlet woe. All contacts were made at my initiation and every "Customer Care" representative who promised to get back to me...never did. Two e-mails to Customer Care and it's Director were never even acknowledged. 9/13/25: Ordered a chair and was promised delivery within 3 weeks. (approx. 10/10/25 at the latest) 10/27/25: Called to find out that our chair wouldn't even ship from the manufacturer until mid-November. 11/5/25: (Surprisingly) Received an e-mail from R&F that my chair would be delivered the next day (11/6) between 9a-12N and be sure someone would be there. No delivery. 11/6/25: Made several calls to finally learn that the e-mail advisory I received was an error that was due to "system transition." Canceled my order and requested a refund that was supposed to take no longer than 10 business days. 11/21/25: Learned that my refund request wasn't even submitted until 11/16/25. 12/4/25: Finally received by refund...20 "business days" later. The loooong version: On 9/13/25 we visited the Raymour & Flanigan Outlet in North Plainfield, NJ with the objective of purchasing a small pushback recliner.With the help of Sales Consultant Rose Fisher we purchased an Adahlia Push Back Recliner. Unfortunately, she informed us that it was not in stock and she would "special order it" to cut the delivery time down to 3-4 weeks. * 10/14/25 (4 weeks after order): Visited R&F Outlet The receptionist looked up the order online and indicated the chair was due to get to the warehouse on 10/18/25 and Rose would call us to schedule delivery as soon as it arrived. Never did. * 10/24/25: I stopped by the store and talked to Rose. She indicated she would investigate and get back to me that afternoon. Never did. * 10/26/25: Sent Rose a text message reminding her of promise on 10/24. Never received a reply. * 10/27/25 (11:00a): Spoke to Store Manager Antonio who, after initially having difficulty finding our chair...indicated that it would be at least mid-November before the manufacturer would be sending the chair up north to facilitate the delivery. Due to my understandable frustration with delivery, Antonio indicated he would waive the delivery charge. * 11/5/25: I received a very cheery e-mail from Raymour & Flanigan announcing that "Yay! Your order now has an exact date"..."Your scheduled delivery time frame is "Nov 06 0900 AM-12:00PM" * 11/6/25: I cancelled my activities for the day to be available for delivery. When there was no delivery during the promised 9a-12pm window, I waited until 1pm and called the 888-729-6687 number listed on the delivery e-mail. After making my way through the prompts for questions about my delivery...it went to voicemail. I left a message with my concern. Did that twice. I received no call back and...of course...no delivery. o At 1:15pm I called the R&F Outlet...and asked for Antonio who, unfortunately was off. I related my concern to Sue who attempted (without success) to contact their delivery partner. She was polite and professional; indicating that she would keep trying and promised she'd get back to me. Never did. o At approximately 5:10p I, once again, called the Outlet. Spoke to "Trisha" who, once again, was polite and professional and put me on hold while investigating. She also couldn't get an immediate answer as to the problem and promised to call me back in "a few." Never did. * 11/7/25/10:05a Called Delivery again. Had to leave a voicemail. I indicated if I didn't get a callback in 4 hours I would be cancelling my order. o 10:20a Called the Outlet and spoke to Antonio. He indicated that his information he had was that it wouldn't be arriving up north until 11/24/25...so would be delivered a few days later. When I asked (exasperated) about the conflict between the e-mail and his information, he could only offer the "system transition" as the reason...and that Sales Associates were supposed to inform customers if they saw a discrepancy. o Given the history of this order, I chose to cancel and requested a refund to my credit card. Antonio indicated it might take up to 10 business days for the refund * 11/12/25 I sent a complaint letter outlining the chain of events to "Customer Care" and the Director of Customer Care Diana Martelli. Neither "Customer Care" and/or Ms. Martelli ever responded...or even acknowledged...my concern. * 11/20/25 Sent a follow-up e-mail to Customer Care and Ms. Martelli. No response or acknowledgement of my concern. * 12/4/25: My credit card was finally credited with a refund; 28 days after it was requested!

My husband and I went to the Livingston location because we were redecorating parts of our home. We…read moremet with Merritt who was extremely helpful in providing great interior design services. She came to our home to assess our needs and show us an array of selections. We wound up ordering a number of items fro Bassett and are extremely happy with all the selections.

I purchased a sectional which I selected a fabric I was told was durable. After maybe 8 months the…read morefabric started to pill. I when to the store and was told to purchase a fabric shaver, which she very happily brought one out to show me! Pure quality material. I also mentioned it started to show signs of losing firmness. I was told to unzip it and fluff it up! Are you kidding me! DO NOT PURCHASE SOFAS FROM THEM! I'm so sorry I did, big mistake

Highest quality furniture, absolutely unparalleled and will last a lifetime with proper care…read more Wonderful, low pressure sales staff with an excellent eye for design. Ask for Rob. He's the best.

Really bad service. Manager and sales person have made promises to fix their mistakes and have…read morenot followed up. We are still dealing with furniture without the final coatings.

Well today we visited the carpet exchange in green brook nj . We're a meet a great man name…read moreC.J.He's was not only a great salesman and helping us with all our needs for carpet , he truly makes you feel like a family member. He has a lot of gym equipment laying around and even a punching bag you may hit why walking around the store or warehouse . they're even had a area in the store store so children could play with toys and blocks ect why you man look for carpet.the warehouse which had 100s plus remnant carpets in many sizes is in back of the main showroom so you might be deceived if your just driving by the store . He even had the insulation set for a Saturday which was great for us . They had even better prices then Flemington dept store and thats another excellent spot for carpets. I love a store like this a mom and pop type which the prices are right on the money !

Let me start by saying I have purchased no less than three carpets from this company in the past…read more(area rugs/remnants) and have had no issues. I spoke with a lovely woman on the phone about installation and purchase of a stair runner. She suggested I come to the store and someone would be happy to help me. Well, that's where the pleasantry ends. I was the only person in the store, so it wasn't like the sales person was overwhelmed... but he was the most unhelpful and grumpy individual. No guidance at all. I gave him a proposed budget (now mind you I have NO experience with carpeting stairways) but instead of educating me, he laughed at me and said labor alone would be double my budget. I am so disgusted with his ornery behavior I will gladly pay whatever it will cost me, but with another carpet store... ANYWHERE but there!

Good store and good collection of furniture to choose from. for Italian furniture I would always…read morebuy it from here.

I really had good experience with this store recently and want to share it here…read more I made a big purchase about a year ago from this store including sofa, dining set, bed (cat was not included) and drawer. It wasn't cheap but since I wanted something decent for my newly wedded home, I was willing to pay big bucks. I initially went to the store in Paramus and did not like the selection there and since the sofa was literally all out of stock, I had to call all the stores in the area. Thankfully this location had the sofa in display model and no other place wanted to sell it but this location. I REALLY love all the furniture I purchased back then. Even after a year, it's been awesome. About few weeks ago, I accidentally broke one of the dining chair. I reached out to the store to see if the warranty covers it. The chair was out of stock in all the stores. I spoke to the manager (ah I for got her name!) and she told me she will try to help. I didnt have much hope as they did not have the chair in-stock. In 1.5 weeks, she literally called me few times to follow up and came back with the new chair!! she had to call multiple locations and warehouses for locate one!! OMG! I didnt expect or hoped I can get it replaced but she really made it happen. Even about a year later, I am pleasantly surprised with the purchase and the quality of the items and their customer service. At first, she might not seems the friendliest person you ever met but once you speak to her, she really tries hard to bring your satisfaction to the best possible! Thank you again and I really appreciate the help!

My first experience at this location and I must say I left disappointed. I was in the establishment…read morefor more than 5 minutes with no greeting/ approach, which was okay since I wanted to browse. When the manager came over, he was seemingly nice making suggestions and then became quickly very pushy. He asked necessary questions but the attempt to retain a deposit when we said explicitly this our first look and we are not rushing this investment. He urged we wouldn't find a better deal and kept pushing. I told we had to run as my partner had to go to work and he kept to his agenda. I asked for a business card and he REFUSED to give one!! He seems more interested in a sale and his ego than helping my partner and I find the best suited mattress for us. We will NOT be back!

Bad customer service. The salesman would rather talk about himself than show you all the bells and…read morewhistles when purchasing a mattress. Oh yes they will put your headboard on the new frame. But fail to tell you that there is a charge for the new bracket. Never explained all the features on the adjustable bed frame. Never told us that the height was adjustable. The delivery men just set it up. No explanations no directions. Bad service all around.

Today we stopped at Mattress Firm and had a wonderful experience with Fred, one of their sales…read moreassociates. We were shopping for a mattress for my mom, and Fred was incredibly helpful from start to finish. He wasn't pushy at all and really listened to what we needed. Instead of steering us toward the most expensive options, he guided us directly to mattresses that matched our main concern, which was height and ease of getting in and out of bed. That was especially important since my mom is in her 80s. They also had a large selection of mattresses, which made it easy to compare different options and find the right fit. We really appreciated his honesty, patience, and professionalism. Fred made the whole experience easy and stress-free, and we left feeling confident in our choice. We would return anytime to Mattress Firm, and it is now our preferred mattress store for our home.

Avoid this store!!!!!! I chose a mattress and the salesman…read moregave me a price of 725. When I called to place the order a few days later the manager told me they're running a promotion where I could get a free adjustable bed frame with my purchase. So I said I'll take that for 725. He said no the mattress cost 999 with the free adjustable bed frame. So it sounds like I'm paying 274 fir this free adjustable bed frame. No your misunderstanding. I don't think so. But I needed the mattress so I bought it. But I write a review about my pricing experience. I didn't like the mattress so I went in to return it. The manager had gotten a call from corporate about my review so he immediately got hostile with me. THEN HE CALKED THE POLUCE!!!!!! Three police cars showed up! I was so embarrassed and humiliated! There was no reason for that. My he manager Kym is insane !!!! Stay away!!!!!