Poor quality furniture. Obnoxious sales people. Not great prices for quality. Customer service…read moreminimum

Entered the store and I was the only customer there along with four salesmen. I told the first…read moreSalesman what I was looking for and he pointed me the direction I needed to go. I passed three more salesmen as I tried to find what I was shopping for and none of them acknowledged me at all. I really needed assistance and decided to leave and go to Lazy Boy. Two salesmen watched me walk out as I left. Horrible customer experience. I was completely ignored.

Had the privilege of meeting the store manager at this location Ron Clark on 06/25/2020 at the…read moreUnion, N.J. location. His demeanor was pleasant and his product knowledge was unsurpassed. He helped me select a new mattress and arranged to have it shipped to me in just 2 days. Thanks to Mr. Clark I will continue to make all of my bedroom purchases in the future at Mattress Firm.

You just feel dirty after an experience like this. You walk in on a Sunday. Memorial Day Weekend…read more Assumed there'd be deals the tough guy would steer you to. Nope. First he whips out the springs and foam cubes. He makes the pro forma explanations not bothering to ask if you'd determined what you wanted before you walked in the den. i had. First mattress he shows me is $3600.00. He then says what did i want to spend. That's code for he'll sell you over it. And things suddenly seemed to go easily. Size? Check. Price? $200.00 over. Oh well. Writing up bill - adds another rust coating equivalent (like that there TruCoat from the movie Fargo) But it's when he lets slip he's selling me a used mattress but they fumigate it and what not, I walked out. There's a reason there are mattress shops that sprout like mushrooms near each other. Avoid.

I had a lovely experience at Bob's today while looking for a living room set with my partner. Jane…read morewas extremely knowledgeable and helpful. She was not pushy about ordering items right away but she gave her most honest advice about when to order. The customer service here is phenomenal. Overall this store is very reasonably priced for their furniture. My partner and I are in the process of ordering a living room couch set and mattress / bedroom set. Thank you Jane!

Came in here to purchase and donate some furniture. Staff was nice and friendly. Got what I needed…read moreand left. Since I knew what I was purchasing, told them to just keep it to what I need and not try and up-sale me anything else.

wife and i came in last weekend for a king mattress. thomas, the salesperson was excellent…read more very knowledgeable and really made it easy to purchase a king firm sleepys by serta. i would highly recommend.

From the owner: Everyone in our store is committed to making sure you get your best sleep, every night. How do we…read moredo it? Our Sleep Experts® train more than 200 hours to put together a complete solution just for you: mattresses, bedding and all the essentials. Plus, you'll shop confidently with our Love Your Mattress Guarantee®. That means you'll get a low price on America's best brands, including Sealy®, Tempur-Pedic®, Sleepy's, Serta® and more. You'll also get your new bed delivered your way and with a 120 Night Sleep Trial® to make sure the bed you chose is the perfect one for you.

Two weeks... two weeks is all it took to naturally repair three years of back pain…read more As David said, a mattress isn't a physical therapist, but I've been doing physical therapy this whole time. I have a muscle condition apparently, which I've sort of known about my whole life, but it was never this bad. I had tried two new mattresses before this one - a tempurpedic, and a cheap floor model from Sleepys that I took because it wasn't tempurpedic. I figured neither one helped, so it couldn't be the mattress. The difference with Sleep Factory Outlet was that David took the time to listen, and to educate me about what makes a person need a firm or soft mattress. We found the mattress that felt best for me, with all the time and attention in the world, no sense of urgency, and not feeling left alone to my own devices. On top of that, they built me a custom-made pillow exactly to the height I needed, in the shape I wanted, at the size I specified, and I've never been happier! Finally, for icing on the cake... I was feeling absolutely miserable and even afraid of driving from how much back pain I had just two weeks ago. I felt light headed and afraid of passing out just from being in the car chair for too long, going on the highways. Something to do with my ribs, I think. I explained my situation, and while David was unable to accept credit card over the phone, we worked something out and I was able to send payment to him and receive my mattress and pillow within hours of them being completed, without having to drive over to try them out! I'm happy to say that I lucked out with the right firmness, as it feels like a full body hug whenever I lay down. I'm getting a solid 8 hours of sleep every night, and I'm sleeping in past the sunlight and sounds of people slamming their car doors in the morning. No more back pain! Incredible.

Really great great honest customer service- David will not…read morepressure you into buying and explains everything and demonstrates his honed craftsmanship-with material on display in the store

KNOW YOUR RIGHTS!…read more You have rights as a consumer under the Consumer Fraud Act. The sales order you signed is not valid or enforceable according to NJ law that protects your rights as a consumer. It does not matter if your sales order says "Special Order", "No Refunds," "No Cancellations," "All Sales Final" or "Store Credit Only." - this is illegal. Eddie R./Bilal A./James Marstiller/Betty Jones at Furniture & Mattress Gallery/Furniture & Mattress Outlet/www.myfurnituregallery.com/whatever they are deciding to call the furniture store inside of Unique/MyUnique Thrift are engaging in deceptive and fraudulent business practices. According to New Jersey Administrative Code Title 13 Chapter 45A Subchapter 5.1 (NJ Admin Code 13:45A-5.1-4), your purchase order/receipt/invoice MUST state a promised delivery date and they MUST deliver your furniture on or before the promised delivery date. If unable to do so, they MUST provide written notice to you notifying you of their inability to meet the delivery date and offer you the option of a FULL AND PROMPT REFUND. Failure to do so is a deceptive practice under the Consumer Fraud Act. Supply issues DO NOT waive your rights. The sales order you signed IS NOT VALID. It MUST state the following: 1) The merchandise you have ordered is promised for delivery to you on or before (insert date or length of time agreed upon). 2) If the merchandise ordered by you is not delivered by the promised delivery date, (insert name of seller) must offer you the choice of (1) canceling your order with a prompt, full refund of any payments you have made, or (2) accepting delivery at a specific later date. It is ILLEGAL for them to put "all sales final," "no cancellations" or "no refunds," on the sales order. If your sales order says any of this, it is NULL and VOID and UNENFORCEABLE. IT DOES NOT MATTER IF YOU SIGNED IT, New Jersey Statute 56:12-15 (N.J. Stat. Ann. § 56:12-15) prohibits consumer documents from waiving a consumer's rights. WHAT TO DO to get your money back if they refuse to refund you in full: 1) If you paid with a debit or credit card, contact your bank or card issuer and notify them of the fraud. You can dispute the charge and your bank will investigate. If you financed the purchase or your bank doesn't help you, file a complaint with the Consumer Financial Protection Bureau https://www.consumerfinance.gov/ 2) File a complaint with the New Jersey Division of Consumer Affairs https://njconsumeraffairs.state.nj.us/file-a-complaint/ If necessary, find a Consumer Law Attorney in NJ and get a FREE consultation. These are all free resources provided by the government that are available to you so you can get the refund you're entitled to. You should not have to pay a dime or forfeit any percentage of what you paid to cancel the order and get a refund. https://www.njconsumeraffairs.gov/regulations/Chapter-45A-Administrative-Rules-of-the-Division-of-Consumer-Affairs.pdf (pages 31 & 32) https://regulations.justia.com/states/new-jersey/title-13/chapter-45a/subchapter-5/

Jose was super kind patient and helpful and helped me to select a bedroom set and living room…read morefurniture. The whole experience was pleasant and not too pushy. Prices were amazing!

My wife & I bought a sleep number bed more than ten years ago. The first 4-5 years were great…read more Then, like any other bed there were all issues here & there. Last year I found that no matter how often I'd change my under side to my severe back issues, the next day the bed was not as firm as the night before. Recently I called to see if we could use the 20+ years warranty. I was told if I could not take the bed apart (with their guidance) they'd have to send a technician out...@ $150. Then the technician would tell me what to purchase (@ a 20% discount) then I could install the new item (s) or pay another $150 for the technician. I'm not about to pay $300-$400 for a new part because I'm not about to take the bed apart. My wife & I will be buying a different bed...NOT A SLEEP NUMBER EVER AGAIN. $2000 for the bed & then another $300-$400 to fix!

This place has the most interactive mattresses ever!! You have to come in and try them. Nothing I…read morecan say will do them justice. The most helpful staff!! Ask for Mark!