The care provided at Fountain Valley Post Acute was generally satisfactory in terms of nursing, food, and physical therapy. However, I encountered significant issues with the social worker, Mireya, and her superior, April, both of whom are case managers (with April likely being Mireya's supervisor).
I am a family friend assisting Tom, who had been in the ICU at Memorial Care, then transferred to Oncology, and eventually to Fountain Valley Post Acute for rehabilitation. Tom underwent a triple bypass surgery in 2023 and was later diagnosed with Stage II esophageal cancer. The cancer treatment nearly led to his death, requiring him to be brought back to health before his transfer to the rehabilitation center. Tom's current landlord expressed discomfort with his weakened state and fear of him falling while walking upstairs and terminated his stay and therefore he is need of finding another place. My concern was to have his Medi-Cal, Senior Housing and IHSS in place at the same time, however; 45-90 days would be when the papework would be processed and I mentioned that the hospital has a fudiciary obligation to make sure the patient had a safe place before releasing him, instead they got angry and discharged him to another facility and did not care or want to help. What if this was your realtive? would you want a rehabilitation center to treat your loved ones this way? Its very unforetuneate that when we all get old, that the elderly has no say so, they are relying on other people to help. I am a good friend, speak up for the unforetuneate and fight for unfair treatment.
At Memorial Care, the social worker Christina was exceptional--professional, helpful, and responsive. Unfortunately, my experience with Mireya at Fountain Valley Post Acute was quite the opposite. Despite my efforts to communicate via email, Mireya responded dismissively and unprofessionally, indicating that Tom had no viable options due to lengthy wait times for government programs and providing no alternative resources. She insisted that Tom would need to find his own resources for housing and financial assistance.
My subsequent inquiries were ignored by both Mireya and her manager, April. After providing honest feedback about Mireya's unprofessional conduct, which I felt was not suitable for working with elderly patients, Tom was informed that he would need to be transferred to another rehabilitation center by Saturday. This response seemed to be a consequence of the negative feedback, rather than a genuine concern for Tom's well-being.
It is disheartening to encounter a lack of empathy and support from a facility that caters to elderly patients. The focus here appears to be more on filling beds and making money rather than providing comprehensive care and assistance. I strongly recommend seeking alternative care options for your family members to avoid a similar experience. Don't go here !!! read more
