Misa was very responsive when trying to schedule. Worked quickly and thoroughly. Gave suggestions…read moreas to how to resolve the problem if it happens again (freezing fan in a refrigerator), but hoping it won't! He also said I could call if I have any problems and he will walk me through some steps to resolve. Highly recommend

Inspect and clean dryer vents…read more We appreciated that he arrived promptly at the time we agreed upon. The job was completed in a timely manner and was done to our satisfaction. Very well-mannered and friendly.

I recently had my oven's bottom element go out. I got a new element from Dons Maytag, but realized…read morethat wasn't the only part in my oven that was toasted. With the help from the team at Don's Maytag I was able to get a diagnosis of the problem and got a new control board ordered. I was able to get my oven up and running again good as new! Next time I need help with an appliance that goes out I will be coming back here.

Called about a part for a very old Kenmore dryer and the helpful parts guy found me one that he had…read morein stock. He set it aside for me and I was in and out of there in just a few minutes. Great knowledge and expertise for tricky jobs like mine.

Had an oven problem and called and gave error code and oven and self diagnosis. Said they had to…read morecome out and look at it but $130 service call would be applied to repair amount. Did nothing but look at error code that I had given him. Several days later women called and said repair would be $395 dollars. When technition came to make repair he said that it was caulked in and he didn't do caulk and then tried to manhandle unit out without cutting caulk. Told me units aren't normally caulked in but having been a builder for 43 years I knew this was a false statement. Being he did not have proper tool I then got knife and cut caulk. When repair was finished without cleaning up after himself he demanded another $395 without $130 service call credit as originally agreed. The whole experience was highly unprofessional and to me seemed very unethical.

Had a problem with a stove and was very disappointed with the service and lack of professionalism…read more For the duration of the service call, that proved to be completely unhelpful in diagnosing or repairing the issue, we were subjected to aggressive political views. Believe whatever you want but, keep it to yourself when you are hired to do a job. We couldn't wait to get this guy out of our home.

Very happy with our service tech, Riley. He checked everything and fixed our dishwasher that day…read more We had another tech from another co who charged more and didn't even try to solve the problem. WE will use this company again.

Had AYS service tech come out for washer which was leaking. He had to find out prices to repair…read more Mgr called suggested because of repair cost be better to replace unit. Thanks to Michael who did further his mission of building relationships.

Quick response but a bit more money than I anticipated. I would consider using them again.read more

Cody was very professional. He was really quick to respond to me for a service appointment. He had…read moremy dryer running better than ever the morning after I contacted him. I highly recommend him and will be using his company for future services.

Every now and then you find a business that really has their act together, and for sewing and…read morevacuum repair, this is it. I have a great Shark vacuum that needed a replacement power cord. I must have called every other vacuum repair shop in the valley, and as soon as they heard "Shark" they all told me that they didn't work on that brand. This place said "sure, $49". And they did it in record time. Typically a vacuum repair would mean leaving the appliance in the shop for a week or two; this place was done in 2 days. Another time I had lost suction on a vac, and I couldn't figure out what went wrong. I took it to River Road Sew & Vac, and before I had finished describing the problem the repair guy had taken the vacuum apart, fixed the problem, and put it back together. When you find somebody like this, who really KNOWS their business, you keep them. My niece has recently gotten interested in sewing, and was excited that she found a Singer machine at Goodwill for a bargain price. Of course the machine had problems and needed work. We took this -- probably 50-year old -- machine to this place, and in 3 days it was running like new, for a fraction of what some of the other places had quoted us for a simple cleaning and lube. And yes, the owner has a very sweet dog that hangs out in the back of the shop. Puts a smile on my face every time I visit. Sewing machine or vacuum need work? This is the place to go.

I called a week ago to check price and availability on a Sebo Felix, the owner told me that they…read morehad it in stock for $799.00 (the same price as Amazon) and if I found it cheaper, he would match it. I went in today and showed him a sale price from an authorized dealer for $699.00, he shook his head and said no, that has to be old stock that they didn't have to pay tariffs on. I don't need excuses, if he wasn't prepared to match a lower price, he shouldn't have said so. So I apologize for taking up his time and left, he was quick to comment before I got to the door that if I had any problems with it, find another place to take it. Five minutes later, I was at Paramount sewing and vacuum just 3 miles down the road. They had the same model on sale for 749.00 and when I asked about a price match, the manager was kind enough to call the owner and they agreed to give me a box of eight bags for free which came out to $43.00. Paramount just gained a customer. Sew & Vac is working hard on going out of business.

I visited this shop a few weeks ago with the intention of supporting a local business while…read morepurchasing a vacuum. I ended up speaking with one of the owners--and he sold me a Panasonic vacuum with replaceable bags. It felt a bit pricey, but I appreciated the 30-day trial policy he mentioned and was willing to give it a shot. After using it at home for about a week, I realized it wasn't the right fit for my space. The vacuum was quite heavy, and since I don't have carpet, the idea of constantly replacing bags seemed unnecessary. When I returned to exchange it, the guy was noticeably more frazzled and less friendly than before. I explained I was looking for something lighter, ideally bagless and possibly secondhand. He showed me a few options, but they felt outdated and still fairly bulky. We eventually landed on a lightly used Dyson cordless model, which was around half the price of the original vacuum. This is where the real frustration started: rather than issuing a straightforward refund, he first said he would cut a check--which surprised me, given the advertised 30-day trial policy. He then seemed unsure how to process the refund at all, referencing the invoices and appearing overwhelmed by the system. After some back and forth, he ran my card again, saying the receipt indicated a refund had been issued. But when I checked my bank account, it looked like I'd been charged a second time instead. I returned to the store and showed him the transaction. He remained convinced the refund had gone through, but after I insisted--firmly--that he contact technical support or else I'd need to involve my bank's fraud department, he finally got the system to process the refund correctly. It took about 45 minutes in-store, and the money hit my account 2-3 days later. In the end, everything was resolved, and I did leave with a vacuum I'm happy with. But this was a pricey transaction, and the whole experience felt more complicated and time-consuming than it should have been. I'm sure this store does good work with vacuum and sewing machine repairs, but based on my experience, I wouldn't recommend purchasing a new vacuum here unless they improve their return process and customer communication.

Our Shark stick vacuum stopped sucking and I brought it in for a fix. Josh examined it and the…read morebelt motor had melted. Note: Shark Vacuums don't sell parts even to repair shops. Very quick turnaround and he didn't charge me. I'll certainly do business with these folks again. And I'll never purchase a Shark again.

I contacted Brandon after a few people on Reddit recommended him, and I saw that all of his reviews…read moreon Google and Yelp were 5 stars. He didn't disappoint! He was able to give us good advice on what to do with our crappy dishwasher (we are thinking of getting rid of it and not replacing it), he fixed the issue we've been having with our stove for 4 years, and he fixed a problem with the fridge that another appliance repair service said couldn't be fixed. In addition, he moved the washer and dryer about 6 inches over for us! Well worth the money, and he was also super friendly and knowledgeable.

I LOVE FIVE STAR APPLIANCE! Brandon and Lauren are the most "on top of it" vendors we use at our…read moreapartments. Brandon is extremely knowledgeable, he is polite, he is efficient, and I know if Brandon is involved, the job will get done correctly. Love this duo!! You cannot go wrong!!