1. Four Paws Place

    1. Four Paws Place

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    Sunrise, FL

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    Four Paws Place

    4.7 (3 reviews)
    Open Open 24 hours

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    2 years ago

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    13 years ago

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    10 years ago

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    Pet Supermarket - This is the receipt where I was charged full price

    Pet Supermarket

    (16 reviews)

    Because they suck I…read morewent into the store and bought a product marked 50% off. I then drove an hour and a 1 back home to my house. Because I was in the biscayne boulevard area, visiting my son. When I got home, I looked at the. Receipt and I was charged full price. It was 4 in the afternoon. They closed at 6. She told me if I didn't bring it back to. Day that I could not get the. Refund I asked her if I could bring it back next month when I visit my son and she said no. So they robbed me of $10. It was a $20 item. I go in that store regularly. She was able to pull up my account. I ask if she can give me a $10 coupon or something to make up for the difference. Because I wasn't driving in another two hours to get back. To the store and I wouldn't have even made it on time. I said, can I bring it back during the week? And she said, no. Contacting customer service is impossible. I have emailed them and they have given me no response with a picture of the product a picture.

    Made an appt for the VIP pet care that told me to arrive 15 minutes before 1pm when it started. The…read moreyoung ladies informed me to wait in my car and that they will text people to come in one by one. I sat in my car for an hour as i watched people walk in and out with their animals while people who have an appointment and have been waiting in their cars for an hour + continue to wait. Really not the best at managing how they take in their customers they have been waiting while others just walk in and out without having an appt.

    Aquarium Show

    Aquarium Show

    (36 reviews)

    Staff is knowledgeable on tank and fish care. This is only place a trust for my freshwater fish and…read moreplants. The staff is extremely helpful. Definitely one of my favorite aquarium stores.

    I want to begin by expressing my sincere appreciation for the Aquarium show on Friday, July 25th…read more It was an enjoyable and engaging event, and I was especially impressed by Elijah's professionalism and courtesy. His positive attitude and knowledge truly stood out. Unfortunately, a distressing situation that followed my visit has deeply affected my experience with your store. I purchased a Golden Dojo Loach, which died less than 24 hours later. Shortly after introducing it to my tank, my betta fish--who I had gotten on Father's Day and had cared for over the past two months--began to show signs of illness. This fish held deep sentimental value for me, as I got it shortly after the tragic passing of my father in a car accident. As a veterinary technician working in the exotic animal field, I was quick to recognize the symptoms and took immediate steps to quarantine the affected fish. I later learned that all of the Dojo Loaches at your store had also died, confirming that the fish I purchased was infected and introduced illness into my aquarium. This was not the result of negligence on my part--I maintain a clean and well-monitored tank. The source of the infection was the fish your store sold me. When I reached out to explain the situation and express my distress, I was met not only with a dismissive response--"It is what it is"--but also with laughter, as though the situation were humorous. I found this response deeply unprofessional and frankly hurtful, especially considering the emotional context and the effort I've put into caring for my animals. I had to spend $96 on medication to try to save the remaining fish in my tank--treatment that should never have been necessary. I did not infect my tank; your store did, and yet I was left to bear the financial burden. As someone who works in the veterinary field, I fully understand that animal loss can and does happen. What made this situation so disappointing was not the loss itself, but the careless and unempathetic way it was handled. The lack of accountability and professionalism, combined with the visibly poor conditions in your store, left me extremely concerned. I'm sharing this feedback in hopes that it leads to positive change. I urge you to take a closer look at your store's health practices and customer care policies to prevent similar situations from happening in the future.

    PetStory Grooming

    PetStory Grooming

    (8 reviews)

    Franco did a excellent job! I will definitely recommend him…read more! Franco is very talented and responsible in what he does !

    I am writing to express my dissatisfaction with the grooming service I recently received for my…read morepuppy. First, I was initially informed that the service would cost $115, which is already quite expensive. However, I was later charged additional fees, including gas charges, which were never clearly explained beforehand. My previous grooming service did not include such fees and was much more reasonable, the reason I wanted to use your service is because the ideal of the webcam. Secondly, the camera setup was unnecessarily complicated, making it difficult to monitor the service. I ended up using FaceTime instead, which worked without issue. During the appointment, the groomer (Paula/Paola) spent less than 45 minutes in total, and I personally observed that the actual cleaning of my puppy's teeth took less than a minute. While on FaceTime, she appeared uncomfortable and complained about the smell of the toothpaste, which was concerning. Additionally, I requested nail trimming, but this was not properly completed, as my puppy later scratched me with overly long nails. The entire service lasted approximately 27 minutes, which does not justify the price charged. Most concerning was the safety issue at pickup. My puppy was not properly secured and jumped off the grooming table, exiting the van. This could have resulted in a serious accident, such as being hit by a car. When I brought this to the groomer's attention, her response was that "they know to go back to their house," which I find extremely irresponsible and unacceptable. Overall, this experience was disappointing, unprofessional, and unsafe. I regret using your service and would like an explanation regarding the charges, as well as how you plan to address these concerns moving forward.

    Four Paws Place - petstore - Updated July 2026

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