I thought this was an exceptionally nice hotel. The place has a somewhat rustic look, but it is actually very new. I was told they opened only about a year ago. They have a very nicely appointed lobby and rooms, and the staff was exceedingly pleasant and courteous. There is ample free parking. Breakfast is not included, but they do have a restaurant which is open in the morning where you can purchase breakfast. The restaurant is also open for dinner. read more

Four Points by Sheraton Santa Cruz Scotts Valley - Hotel Lobby - Hotels Near Me - Scotts Valley, California

Very good choice for this area both price-wise and cleanliness-wise (newly opened) Pluses: - Newly opened (just a year in business) - Good location - Convenient parking - Clean - Comfy beds - Spacious shower - Easy to operate, modern shower trim, and showerheads by Hansgrohe. Really nice feature. The trim allows you to select your preferred temperature and keep it regardless of changes in the temperature of the hot or cold water supply. - Eco-friendly wall-mount shower detergents dispenser - Friendly service - The ice-makers are located in separate rooms, so they do not disturb anybody with the noises they make Minuses: - No fridge in the room - Soundproofing issues - most noises were coming from the hall, so it's either the construction issue or lack of soundproofing door frames - anyroad the sounds reverberate off all the hard surfaces. - No vanity sets (makeup remover pads, cotton swabs, etc.) - No toilet brush - Weak water pressure - No makeup mirror - Not a very attractive view from the window - No pool (they didn't get the permission) read more

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The room is nice why it gets 1 star. Let's start with the walls are straight hallow you can hear everything from doors slamming. Kids running up and down the halls screaming. Do not sleep here if you're looking for a quiet night. The staff is not accommodating at all to these problems even after 10pm. I'm saying the hole place echoes as well just a terribly built hotel and I have stayed in 1000s of hotels and have never had this noise problem. It's like being in shed with no insulation. Everything is so loud here, usually when you shut a door at hotel you don't hear anything. Here you can hear people whisper next door why are the walls so thin. Would not stay here again sorry. From the rude staff members to the hollow walls. 0 privacy. Also to add the bathroom doors are sliders and you can hear your neighbors slamming them every time to go to the bathroom or they don't stay shut. read more

I had a reservation here on the way to Monterey Bay from the San Jose Airport. There was some uncertainty in our plans for the arrival in the area for a family reunion and we had worked in a few days before and after for extended exploration of the area. As it turned out, it was a good thing because we arrived at SJC 5 hours late, due to mechanical problems with our plane during the Salt Lake City connection. We were at a point of getting in so late the car rental agencies might have been closed and getting to the Santa Cruz area that night would have been impossible. I stayed in communication with both Avis and the Sheraton throughout the afternoon and evening and was assured that if we got a car, even as late as 2 am, the Sheraton would get us into our room whenever we got down the canyon. Luckily we made it by midnight but it was nice to know, even at 3am they would be waiting for us. The room was very comfortable and up scale, more so than any Sheraton in recent years. It might have been a newer property or had a renovation after the absorption into Bonvoy Marriott but I was very pleased with the accommodations and the staff. read more

First off I arrive for the night traveling for work and I enter my room wanting to take a shower after a long and hot day to find my room has no towels. I call the front desk and he says all of their towels are being washed.... I then loom at a small mini fridge and microwave just sitting on the ground inside the door...with the microwave sitting titled on top. There is a reception at the hotel tonight and after coming back from grabbing dinner since their restaurant here is closed and the bar is to go only drinks due to the event, I find zero parking at the hotel. Once again, I am a guest at the hotel and I don't have a single parking spot available to me. I'm forced to park off property for the night. When I bring these to the attention to the young guy at the front desk he says have a good night over and over, acting like a smart ass instead of trying to find solutions. I would expect service like this at establishments I don't patron but at a Sheraton it's an embarrassment and not a place myself or anyone from my company will ever patron again. Don't waste your time or money on a place that doesn't care about your happiness at the property when you're paying a premium to stay at a Sheraton. read more

Four Points by Sheraton Santa Cruz Scotts Valley - Sheets are stained and GROSS - Hotels Near Me - Scotts Valley, California

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My family and I had the misfortune of staying at Four Points by Sheraton Scotts Valley Santa Cruz, from Thursday June 17th to June 18th 2021 in room number 148. During our stay, we encountered a number of unsatisfactory service levels..   We checked in near 9:30pm June 17th. We were told there is no breakfast in the morning, and no open pool or hot tub. We get to the room and look out the balcony and relized that our room overlooks the garbage bins. Next my family and I were awaken by a room full of upstares guests at 5am running around their room, stomping, and slaming doors.   Then, at 7:30am we were reawaken by a garbage truck empting the bins below our balcony; very agravating.   Finally, when we got up and I went to grab a dry snack sitting on top of our mini-fridge (because there is no breakfast offered), I see some dirty womans lace underware on the floor next to the fridge; now that was discusting! We didn't see it when we first came in to the room because we did not turn on all the lights. I shure wish I had. Makes you wonder if the place was sanitized. I'm very unsatified with my room and my stay. read more

Four Points by Sheraton Santa Cruz Scotts Valley - Dirty woman's lace underwater. - Hotels Near Me - Scotts Valley, California

This place is disgusting. We tried to check in at 2:51pm and they told us check in was 3pm, no exceptions. I explained we had somewhere to be and they explained they couldn't change the rules. We ended up leaving and just getting ready for our event in the car. We checked in after our day at 9pm and here's what we found in the room (see picture of giant hair ball in the shower). Super scary to know they don't take cleaning seriously in a pandemic. read more

Four Points by Sheraton Santa Cruz Scotts Valley - Hotels Near Me - Scotts Valley, California

Definitely not staying here again. Overpriced stay, lack of room options, crappy WiFi and poor cell reception (can't remotely work or do anything). Walls are thin between rooms and you can hear everything, fridge made noise all night, valet doesn't utilize parking spots available so when it's a holiday or event there's nowhere to park, understaffed and overpriced food. Take your money and go somewhere else. read more

Service here is phenomenal. The front desk staff are attentive and the property is super clean. The only reason they lost a star from me was upon check in my room had no water (shower/sink/toilet) - the front desk notified me of an outage of the entire floor that morning but it was restored the next morning. Price was affordable and the location is convenient, BEAUTIFUL hour drive from San Jose. read more

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This should easily have been a "very good" rating...very pretty property, great staff and location...but you are NOT maintaining it! :-( So sad to see! Your staff is actually great and deserves to have a place that they can be proud of. We've been looking for a property for our visits to UCSC. PROS: The staff was GREAT! CS on FB mentioned that they had issues with staff through Covid. That must have been somewhat resolved. Kacie at the front desk was very real, personable and smiling throughout out stay. We also had help from Steevee Ray at the front desk. He was really nice and just a cool guy. The housekeeping staff we ran into was really sweet as well! The King double-beds room is HUGE. The pics really don't do the size of this room justice. More room than needed and the beds do seem to be REAL king beds. There's a refrigerator in the room (not mentioned on the website). We were VERY pleased the with room size and view. The bathroom is pretty, but see below for more. The fire pits in the beautiful courtyard are awesome! Nice touch! Very nice, large TVs! Too bad the controls are sooooo slowwwww! You guys need a firmware update or something! NOTE: The larger rooms do not face the creek and courtyard in the back, although the view is still pretty! CONS: ALL of these are an EASY fix and very unfortunate! This property was built in 2017, but it the rooms and hallways are NOT being well maintained (see pics): 1) Carpet is disgusting. There are recent, chunky stains in the room that just shouldn't be there. NO REASON for this in a nice, new property! It's ridiculous that someone chose light carpet for the hallway, but it's stained EVERYWHERE (on 3rd floor at least). 2) Beautiful bathroom with black mold in the shower corners! WHY!!?!?!? A little bleach spray would take care of this! GROSS 3) Unkonwn stains on sheets! GROSS again...and not necessary! 4) Broken crank on window - this is minor, but who thought plastic cranks in a high volume location was smart? 5) Again, bad planning - the opening for the pretty shower is HUGE! It's one of those no-door showers, but so large that you'll have to have towels all over the pretty bathroom for your entire stay! What a ridiculous design (no fault of the staff, obviously). More work and laundry for housekeeping. OTHER: They have a nice parking garage with complementary parking, but the door seems to always be wiiiiiide open! Security please! read more

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So disappointed in my stay here. I stayed here for my wedding. The night before. The night of and after. A total of 3 nights. On my first night there it was me (the bride ) and 3 my sisters ( bridesmaids) and my sisters 2 kids. One being 6. And one being 2 1/2. We got the " bridal suite " which was very small. Only had 2 towels. No trash bags in the trash bins. Bed sheets were stained. There were cup marks on the dresser from previous guests. The bathroom shower was wet and molding. And the part that really pissed me off was. The first night there we got there at 8pm. And at 9:15 we were greeted at the door by TREVOR. For a noise complaint for our kids being too loud and apparently picking up the phone. Not really how I wanted to be treated the night before my wedding. We weren't drinking or anything. It was just the kids playing so I wanna say this hotel is NOT KID FRIENDLY. DIRTY. EMPLOYEES ARE RUDE. No free breakfast. $15 for a waffle with whip cream lol. $4 for a fucking water bottle. (Aquafina). Went to the bar the night of the wedding. No employees to be found anywhere. Really shitty experience. Never going back. If I could give this place negative stars I would. read more

We stayed here for our trip to Capitola. I booked the reservation for about a month or so. Check in time at 3pm and check out time at 12pm. They even had an underground car garage which you can access with your room card key. Luckily our room was near the car garage so we can just exit by taking the stairs. They included a bar, gym, breakfast (not free), etc. Once we arrived in our room, I noticed how huge the ceiling was. Even the glass shower was nice and spacious. The bathroom had a large mirror with bright lights. Too bad there was no fridge or a safe deposit box. It was very cold that day, but when we tried to switch the heater, it took a while to get warm. We had trouble sleeping because of the loud banging noise in the hallway which started around 5 in the morning. I found out they were doing some repairs, possibly the heater. I don't know why they should had do the repairs later while people are awake. I would had given 5 stars if it wasn't for the repair noise, but overall it was a nice stay. read more

Horrible experience.. please don't waste your money and stay here, you'll get no sleep. The walls are paper thin My husband and I were on the second floor and kids ran back and forth all night upstairs (9to11pm and started again at 4am) plus the neighboring room had a dog that barked with every noise. Night staff had multiple calls from many rooms with complaints but took over 3hrs to get them to chill out. Oh ya, wedding in the lobby so unable to use hotel facilities (bar, pool etc) JD played outdoors until about 10pm, so if you'd like some background music with laud rooms and no sleep, this is a great place for you read more

After traveling for 10+ hours, all I wanted was a hot shower and silence to get some rest. FIrst thing I noticed when walking into my room was this HUGE black cobweb, just above the TV (see pictures). I walked over to take a closer look to make sure it wasn't just a shadow, only to have a massive ball of hair get caught in between my toes (see pictures)-GROSS!! Being completely exhausted, I brushed off the cobweb (just don't look at it) and grabbed some toilet paper to clean up the hair ball. Pretty disgusted and would definitely expect better for a Sheraton-this is not a Motel 6! I went onto taking a shower, which was an experience that only got WORSE. The hotel has clearly had some 'updates' to the rooms, but the work must have been performed by 2 blind monkeys because there is no way anyone with any ounce of talent performed this. The texture on the walls were splattered, huge cutouts to the walls and ceiling in the bathrooms and the showers' glass wall was about useless, causing water to go ALL over the bathroom floor. Conveniently, I was only provided with ONE towel, so I did my best to sop up the puddling water that remained after just a quick 5 minute shower. The design of the shower makes absolutely no sense and made a huge mess for me to clean up. Being overwhelmingly frustrated and beyond tired, I decided to just call it a night and crawl into bed... to no surprise at this point, there were visible STAINS underneath the sheets where I was to lay down. ABSOLUTELY RIDICULOUS! On top of this, I could hear every footstep and conversation in the neighboring rooms. I would expect an experience like this at a Motel, but NOT a Sheraton and at the RATE I paid to stay here! $$$$ After going downstairs to request another room, preferably on the 3rd floor, I was told there were none available and was placed in another room on the 1st floor. I probably only got 4-5 hours of sleep, due to the herd of what sounded like elephants above me all evening and then into the early hours of the morning. To say I am displeased with my stay here is a MASSIVE UNDERSTATEMENT! I would NEVER recommend or stay at this hotel again and the manager should be absolutely appalled by the lack of housekeeping and horrid construction of the building. I am so immensely dissatisfied and when asked to speak to a manager the following morning to address all of these issues, I was told they were "in a meeting". I had a flight to catch or I would have waited to speak to them in-person because this is UNACCEPTABLE!! I am going to be forwarding this response, along with my photos documenting this disgusting display of hospitality to Sheraton Corporate. ***DO NOT STAY AT THIS HOTEL!!! FIND ANOTHER, BETTER PLACE IN SCOTT'S VALLEY-THIS PLACE IS ABSOLUTELY HORRIBLE!!!!! read more

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Just checked in and I'm already not pleased. The pictures of the hotel look great, the hotel room itself is alright, but the service is horrible. I think there's some miscommunication between departments which causes the overall service to suck- which other reviews stated. I'm a Marriott member and cardholder. On the app it allowed for me to check in earlier than 3pm. I wanted to use a certain card so I had to check in in person. We arrived around 1 and the room wasted ready. No biggie. We waited and I would occasionally ask if the room was ready. 3pm came and I along with others were trying to check in. The room wasted ready and finally was waiting on getting inspected. It was 3:30 when we got checked in. I requested a top floor specifically so we don't have loud people above since I have a baby. I also requested extra towels. Neither requests were fulfilled. I also want to note that the tv sounds like there's static and the mini fridge is very mini. We got a suite room so we had extra space for the baby. But the fridge was a bit too small for our food/drinks/ baby food. I'll update rating if service improves during stay. read more

Where to start? This place is a absolute joke , from check it was all down hill. Me and my other 3 guest show up for check in and are told that they changed our room to a solo king from two queens. You tell me how your supposed to sleep four people in one bed ? Going from there the water in the shower doesn't work "the city didn't send us enough water " what the front desk lady said. Who I may mention had no sympathy or customer service in terms of the situation. Also I asked why our room hadn't been cleaned and I was told they don't clean your room unless you stay three nights and I asked when they would clean all the piles of sheets up from the hallway "they are working on it " oddest way I've ever seen a Hotel clean. To put the icing on the cake we went to the bar to get an appetizer and drinks and were told that the chef was running an hour late and has not come in for a shift yet so we can order food. who's running this place ? read more

Four Points by Sheraton Santa Cruz Scotts Valley - Hotels Near Me - Scotts Valley, California

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This was in front of my room. The restroom next door had issues and it overflowed and this is part of how they "resolved" it. Very unprofessional and unsanitary. It smelled really bad. Save your money and don't stay here. read more

Four Points by Sheraton Santa Cruz Scotts Valley - So gross. - Hotels Near Me - Scotts Valley, California

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Horrible, horrible, horrible staff service at the bar/ restaurant. We waited an hour for our food and drinks and that's ordering 2 mixed drinks and a beer!!! read more

First visit here. It's nice but I'd like more info on checkin where things are located. Gym and such I'd like restaurant info, hours offerings. Post the menus or have them visible to see what's available. In the rooms it mentions call down for a grab and go. Would be nice if in the room they had a menu. They are new and growing lobby is nice and large and good for group gathering if you come with a team or family. Appreciated the mention of Bonvoy status at check in. read more

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Hello, I ordered Breakfast & my Server was Vincent O., Very professional, respectful to his customers needs, polite, courteous, & Just all around a great worker!! Thank you Vincent for your Service this morning, my food was very delicious!! April L. read more

Stayed here for one night, with the government employee rate. Beautiful hotel with great amenities. There was ample parking in front as well as underground parking structure. Front desk staff were great and check in was a breeze. We had a two queen bedroom on the first floor, which had a great view of the courtyard and was close to the fitness center. The room itself was clean and spacious, had comfortable beds & plush bedding. There was a large dresser as well as lots of drawer space to store clothing and items. Though short, we enjoyed our stay and highly recommend this hotel. read more

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The hotel is aesthetically pleasing, clean and has a great location but falls far short of Sheraton standards because of one unprofessional, dismissive and rude staff member. All was well until it came to how the night staff handled noisy neighbors. It was 11pm on a Sat night. I heard a lot of chatter and boisterous laughs. It got LOUDER and woke up my kids. I called the front desk thinking it might be upstairs or next door. 10 min later a loud speaker comes on and the music is clearly audible and the bass vibates our shared wall. I hear several groups passing our 2 rooms in the hall and knocking on the door which opens and slams shut several times with "Where's the party?" Lots of noise, yelling and expletives. Again I call and this time I say it's next door. Hotel staff warns them they are being too loud. At 11:40 the party gets LOUDER still. I decide to go downstairs myself to voice my concern and discuss any resolutions. The man on duty says you just called and I just talked to them 2 min ago. It was well longer than that. He was very curt and dismissive. When I expressed myself, he asked tersely and under his breath," Do you want me to call them again? You know I can't make them do anything." I asked for a transfer and asked who I may contact to address the current issue and compensation. He shrugs, "We're booked." I said "Don't' you have an occupancy limit and do you enforce quiet hours?" He looked very bothered and irritable. He gave me his general manager's card and said he would be available Monday. He hardly let me get any words out. He exasperatedly said " We're not getting anywhere going back and forth. You just want someone to yell at so I'm gonna get em for you." He walks off towards the stairs. I feel afraid knowing there are a lot of people in the room next to mine and my children, likely intoxicated. I called the police department. By this time it was midnight. When he realized what I was doing he started jeering at me and interjecting. Calling me ridiculous. Saying how would I feel if he called my boss. I represent my place of work well as a professional and would have no issue with them seeing this review- so I said go ahead and he rolled his eyes. Then he yelled "So you're going to call them for me doing my job? Oh, and YOU'RE GONNA GET THE BOOT!" Wow. I never raised my voice and he was being not only unhelpful but disrespectful to me. While I was waiting for the police, he came down the stairs and nastily and tauntingly said the party's broken up now you can get some sleep. What the staff member should have done is warn the party that they were going to get the boot if they needed a 3rd warning, which is procedure elsewhere from what I've read. He failed to effectively communicate and deescalate a situation. I called my husband down to wait with me as I felt uneasy. Before coming down, he counted 17, yes SEVENTEEN, people leave the room with other remained inside. Scotts Valley police responded. They spoke to him. I overheard him say "It's 11 on a Sat and they're coming from a wedding. " Like that makes it ok? Then the police spoke to me. Since the noise complaint was handled, the police advised that any issue I had with the staff member be brought to the hotel's attention. Appreciable action was only taken AFTER I called the police. A guest should not have to press anyone to perform their job. No one should feel unwelcome for undue cause at any hospitality establishment, especially the Sheraton. I felt unwelcome and condescended to. I was disrespected and felt threatened. The staff member had the audacity to address me this way when I was alone, not when anyone else was around to witness his horrid. intolerable attitude. He was a 6 foot white man and I am a 4 foot ten Asian woman to put things in perspective. . . No one should get yelled at but it's even worse with the stature disparity and customer service relationship. This is a bad look for business. People have bad days and situations, but that is no reason to act unprofessionally. His tone and demeanor were rude and condescending. When something is wrong, it must be pointed out. You have been warned. This is unacceptable and disappointing. I would suggest HR training in conflict resolution which would benefit all staff. Reading other reviews, weekend noise is not an isolated problem. Maybe advise of quiet hours in prominent places or authorize staff to offer something like breakfast if the issue can't be resolved right away. Most of all, being professional and hospitable, by practicing consideration and respect, goes a LONG way even in difficult situations. It costs nothing but means everything. The hotel itself is quite nice. Unfortunately, until the customer service issues are addressed through conflict resolution training of some kind, I cannot recommend this property and will be taking my business elsewhere. read more

One of the pillows on our bed was dirty and to request a clean pillow. Also found empty shampoo bottle upon arriving to our room. Rooms are spacious, yet lack an area and good lighting to apply makeup. The only place to apply makeup was in poorly lit bathroom. a few days after our stay we realized we'd been charged by the hotel for our room. we had booked and paid for the room through Expedia. We contacted the hotel and were delighted they acknowledged the error and assured us our card would be credited. Understanding mistakes happen. We had no issue. Until four weeks passed and they had not credited our card. We contacted them again and are once again waiting for our card to be credited?! read more

This place is awesome!!!!! I recently had my master bathroom renovation going on and I work Graveyard shift-basically when i get off work the construction began at my house making it impossible to sleep. Thank God for Hotel employees Cyrus and Lindsay , accommodated me to check in at 8am and check out around 8pm to go to work. Eventually i ended up just staying. Cyrus and Lindsay were amazing and saved my sanity and basically paid what seemed like a locals only rate lol. Thank you read more

Supposedly, the lounge/bar area closed at 10pm. I asked to see if we can go outside to lounge and remind you, this was 10:15 pm, Didn't realized the outside lounge was closed, I asked to see if we can stay indoors, but waitress said it was closed... umm.. so, can you explain why there is a group of folks with budwiser chilling at the bar/restaurant area, but yet it's "closed"....?? Okayyy... I see you... never felt so uncomfortable, until now. read more

This is a really nice new hotel with an awesome space, well intentioned service and reasonable price Parking: I arrived close to 10pm and found plenty of parking in the basement lot. Hotel common areas: The hotel nails it on the design and doesnt compromise on feel. The furniture and finishes they use all around seem really nice. The lobby is spacious and gives a great warm vibe, unlike a lot of the newer "modern hotels" that seem too sterile and cheap. They have a really nice lobby bar area to hang out and there is a large courtyard with a ton of seating and fire pits for the colder months. Awesome common areas to hang out! Platinum Amenities: I was given an upgrade to a junior suite (room 362) and a breakfast voucher for the following morning for 2 in the small restaurant. This was the Monday of a long weekend. Room: The junior suite was one of the better rooms I've stayed in a while. It wasnt luxurious, but it was just so well done. The bathroom has a barn door that leads to a luxurious bathroom with granite countertops and a bathtub that wouldn't seem out of place in a W Hotel. A couple callouts include the oversized couch and the cute seating area with two chairs that overlook a gated door. I also had a great view to the outdoor firepit area. Service: The front desk agent was very nice and seemed enthusiastic, though not exactly polished. It was his first day on the job but he made do. He even hand delivered the breakfast voucher to my room since he forgot when checking me in. During breakfast, I told the server I was in a rush and he got my "Four Points Breakfast" out in less than 5 minutes. Great service all around. Everyone was pretty nice in general. Overall this was such an unexpectedly great stay. The hotel really impressed me on all levels as a Marriott platinum member. It's not a luxury hotel, but for a very reasonable price, you definitely get more than you pay for. Plus they have free coffee on the way out the door. read more

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Restaurant was poorly staffed. The food which was average took 45 minutes. Yogurt and berries, oatmeal, after 45 minutes we told them we were leaving and then it appeared. Many in our party, waited up to 2 hours after check in to get their room. The rooms were never cleaned. $360.00 night and no new towels or a bed made isn't acceptable. No way will we return. read more

Great music Terrible food - nachos with American cheese and a few beans sprinkled on top- I threw up in the morning-food poisoning? read more

Clogged toilets and they give you, the guest, a plunger to unclog their toilet. It is disgusting and the customer service even worse. Most bizarre hotel experience I have ever had and I've traveled the world. Completely disgusting. read more

I stayed here for my best friends wedding, it seems that it was very hard for the front desk and manager Pete to get on the same story of excuses as to why our stay was so shitty. My friend asked for a microwave in her room at least 4 times and was told multiple different reasons as to why she couldn't have one. There was a screaming man in the room next to me threatening to beat whoever he was with. My sister in laws room magnet was somehow broken and she had to wait almost an hour to get let into her own room. The elevator sounded as if it was going to die any minute. When these were all brought up to the front desk/manager Pete Ramirez it wasn't a very heartfelt apology. Almost seemed as if it was my fault these things were happening in the hotel! LOL all in all the actual hotel was .. decent. The bedding was shit but the bathrooms was nice though the hallway carpet had popcorn on it the whole 2 days we were there. I'm not a big complainer but this place sucked due to the customer service and lack there of. read more

Just a few words (maybe too many) on our resent stay at Four Points Scott's Valley. First off, the facilities are very nice, first impressions were very welcoming, entryway is extremely grand and inspiring. However, within moments of walking through the front door is when it started. We made our way to the check in counter when things changed. Approximately a week or so earlier my wife made reservations and specifically requested an early check in for 2:00pm only because we drove quite a distance and needed a room to get ready for a wedding we were attending. The gal at the desk informed us that it would only a few minutes wait. Well... after sitting and waiting over an hour in the lobby in visual site of the check in counter I went to her to find out why it was taking so long for our room, keep in mind by this time we only had 30 minutes to make it to the wedding venue which was 12 minutes away, she had forgotten our name and why we were waiting (she obviously had brain fart). She gathered her thoughts and said she would check on a room and coming back a few minutes later saying it was finally ready. In the end, my assessment after sitting in the lobby for an hour and twenty minutes which was more than enough time to observe the employee members and hotel help which were in slow-motion mode (in other words, Lazy") the whole time we were there. My personal finding and suggestions would be that Four Points By Sheraton Santa Cruz Scotts Valley management needs to train/retain every staff member on hospitality and customer service or better yet Sheraton should consider getting new management to run this location. With this said my wife and I might stay here again and give you a second chance, but please be aware I/we will be watching carefully. Score: 1 Stars for staff and help 4.5 Stars for facilities and location. Thanks for hanging in there if you made it thus far. Sorry for the venting but it needed to be brought up only because there are many more places to lodge. Cheers, Concerned patrons read more

The management and staff there were very inconsiderate, rude, and could not care less about any of my concerns as a titanium member of Marriott. I would not recommend staying there for this reason alone! read more

I checked in after a long day but even longer week and went to the bar to grab a drink to de-stress. My boyfriend and I had the pleasure of Rashel taking care of us and giving us such good recommendations and giving us a quick trail mix snack while we waited for our doordash. She was a wonderful person to speak to, as well as the front desk, Lena. I'll most definitely be looking forward to another stay. read more

This is our first time staying in a Sheraton as we normally choose Marriott hotels but are very impressed ! Eric went above and beyond to accommodate our family room request for a room with a sofa sleeper and small fridge + microwave for our 3 night stay. Michael took time to research beach areas for my seaglass/seashell outing. It was a spacious room with 2 queen bed plus sofa bed. As it was on the first floor, it did have some lobby bar noise FYI. The gym had free weights, ellipticals, treadmills and a stationary bike. One thing we would have loved is a jacuzzi or a pool. The style and design is contemporary but warm and welcoming. Smart TVs allowed us to watch our Netflix, Hulu or regular TV channels. As Bonvoy members with status, we had a choice of points or breakfast for 2 each day. I'd stay here again next time I visit the area. Parking underground is free and plentiful. We arrived on Saturday and by Sunday afternoon there were less than 10 cars parked underneath. Outdoor parking is limited but it's not an issue. read more

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Here is an update to my previous review. my insurance company called the hotel and was given the runaround with no answer available. I had contacted their corporate executive resolution number. The corporate rep, Judy (very nice), called and was completely blown off. She called me after the conversation and was very apologetic and said she had never dealt with a hotel staff so unwilling to accommodate a request like this. I spoke with the property manager the next morning and she stated that her policy was to not move items or people. We moved to the Hilton that day. It has been amazing. Excellent staff, excellent rooms and the pool is open. Less than a half mile and a world of service away. Stay at the Hilton! Avoid the Four Points like the plague. read more

Disappointing experience in a relatively new hotel. The Good - Large room with modern bath and large walk-in shower. Free WiFi (but doesn't everybody?) Ample free parking in underground garage with elevator access to upper floors. Large & clean room. Wide doors for easy wheelchair access. Normal amenities - small refrigerator, coffee-maker, many USB charge ports, desk, TV, iron & board, hair-dryer, ample clothes storage. Close freeway access. The Bad - We booked a king bed but got 2 queens. Temperature range was locked on thermostat, couldn't get room warm. Bland decor to point of drab. 2 small "art works" on walls. Utterly sterile and spartan environment. Distressed furniture to give impression of historied past. One end-table for 2 queen beds. Very dark with worst lamps and room lighting I have ever experienced. Not well insulated walls between rooms; had to listen to loud neighbors and TV into the am. "Toe-breaker" surround bed frames; not a good idea when feeling your way around in a strange room at night. At $250/night, breakfast is not included. We have stayed at numerous hotels in this area over the years but this will not be one of them in the future. read more

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We just completed our 3rd stay at this hotel over the past 6 months. We love it! The rooms have been consistently clean and spacious, the furnishings are very Restoration Hardware-ish, the bathrooms are spacious as are the showers, the staff is friendly, and parking is easy. It's also a nice escape from the crowded Santa Cruz scene. From a value perspective, this is our new go-to when visiting our child at UCSC. Some of the reviews mention lack of staff. The hotel is definitely not over-staffed, but we've never had an issue with unavailability of staff. They have been consistently pleasant and helpful. A room near the bar or lobby downstairs could be noisy, but there isn't generally a lot going on because of COVID, so noise hasn't been an issue for us. All in all, a nice place to stay when visiting the Santa Cruz area. We'll definitely be back! read more

The hotel is very nice and modern. There is a bar in the lobby. They have a snack bar at the front desk to purchase food snacks or drinks. I stayed in room 117 for 1 night with my hubby. I'm always honest when giving my feedback on my experience. The room was nice, clean, spacious and the bed was comfy. However the room was on the main floor, which I requested to be on top floor level 10 days in advance and my request wasn't accommodated. Our room was right across from the fitness room so I got woken up earlier than I wanted which sucked for me. And there was also a extra $3 surcharge added to my booking. So to sum it up great hotel nice rooms, but if your sensitive to noise like me avoid the main floor and any rooms near the fitness center. read more

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Definitely not pedestrian friendly. I'm here for 4 days and the worst 4 days at that, Sunday-Wednesday. I'm without a car, there are no restaurants within half a mile. What's worse? This hotel offers no breakfast, free or paid service. This really burns me up - otherwise I'd probably leave a better review. Room I'm in is spacious and clean, though I could really use one of those folding stands to put my suitcase on. I guess they don't believe in those things here. The bathroom is nice, with the biggest shower I've ever seen. Somehow the walls seem thin, or else my neighbor is deaf because I've been hearing his TV all night. I'll be glad when this week is over, because Scott's Valley is no Santa Cruz. read more

Jaden at the front desk is beyond helpful! She had made our stay a great experience with our to pets.