This woman is not kind. Rent from anyone else -- there are other options. She will take absurd…read moreamounts of money from college students, exploiting them every chance she gets. Note how every positive response is from 1) someone who knows her personally or 2) a graduate student. She will take advantage of you and treat everyone on your lease poorly. Also, there are many rats. The exterminator refused to come into my rentals basement because it seemed "too toxic".

I am a former Dartmouth graduate student who rented from Jolin for 5 years in Hanover. She was…read morealways very responsive to maintenance requests and respectful. She made sure that she or another staff member alerted me at least 24 hours in advance before someone would enter my apartment. My apartment was well taken care of and a very nice home to return to each day. The rent prices were reasonable for the quality you received and consistent with prices for the area overall. I highly recommend renting from KCC if you want quality housing in the Upper Valley, follow the rules, and are polite with staff. I suspect the negative reviews here are left by former tenants who were not communicative, disrespectful to staff, and had unreasonable expectations. The Upper Valley has a housing crisis, so it's critical you alert the leasing office prior to Thanksgiving if you'd like to renew your lease for the next year. If you are considering a new lease, do not take too much time to decide, because apartments are rented out on a first come, first serve basis. Additionally, if there's a problem with your apartment, you need to let Jolin or another staff member know; they won't know unless you tell them. The staff were always polite and friendly with me because I tried to be polite and respectful as well. Lastly, KCC rents out hundreds of rooms - be respectful of their time and realize they have hundreds of other tenants they're trying to accommodate other than you. They will get back to you in a timely manner.

Melissa Robinson helped me sell my house then worked tirelessly to help me find the right place to…read morebuy. She went above and beyond and was punctual with all the paperwork, showings, and helped me make appropriately priced offers. I wholeheartedly trusted her judgement and assessments on the properties we viewed. I would recommend her to anyone and although I hope that I won't be moving for a while - if I did find myself in that situation - I would 100% try to work with Melissa again.

Jill Harlow at Coldwell Banker in Hanover, NH, went above and beyond making the purchase of our…read morecondo a stress free experience. Right from the first meeting Jill was extremely helpful, understood our needs and accommodated our time constraints. She always managed to get seller's agent to squeeze in a viewing for us. Jill was always available and very quick to respond to our communications - would highly recommend.

We are a military family and due to a deployment last year I relocated my family to the Upper…read moreValley so my wife and 1 year old daughter could be close to her family for support. After searching all over the Upper valley we ended up renting a house in Orford from Mr. Sam Westelman/Coldwell Banker/Shelly & Co. The main reason we rented from Mr. Westelman is because he seemed very sincere about supporting the military and taking care of my family during the deployment. He told us everything we needed to hear in order to rent the house, that it was a safe place to have our dog off a leash and even though the fields surrounding the house were used for hay they were only sprayed twice a year (it turned out to be the busiest road in the area and the fields were sprayed with manure constantly). Additionally, we loved the property, a refurbished Barn and Chicken Coop - a house located in the country that met our needs. The house was not complete or perfectly cleaned when we moved in, walls needed repainting, and a bedroom door needed to be installed along with baseboards in the kitchen. Our biggest concern was the bedroom door, which took about a month be installed - much longer than stated prior to signing the lease. In order to assist my wife and to maintain the property I set up a professional cleaning service every two weeks and a lawn service to mow every ten days. Once I deployed Mr. Westelman basically forgot about my family as safety concerns and issues piled up throughout the house: the chimney(creosote pouring out into the living room and onto my daughter's toys during storms ), water in the basement, doors not sealed correctly, the refrigerator handle breaking, electrical issues (that tripled the electric bill) and the lack of door separating the basement from the rest of the house, made it impossible to contain the heat, especially during such a cold winter. My wife contacted both the landlord and Mr. Westelman several times and although they fixed the fridge and electrical issue in my daughters bedroom none of the major issues were resolved. Mr. Westelman had told me not to worry about my family during the deployment but unfortunately that was not the case. This past February I received word while deployed that I was being transferred when I returned so I gave Mr. Westelman more than a months notice that we would be vacating the property no later than the 1st of April. He requested to show the house to other realtors and to have it painted in order for it to be rented again or sold - we had no problem with the request and allowed him and a team to assess the house. When I returned this past March, due to a short suspense, we quickly packed up and moved out of the house. I personally patched holes in the walls from baby gates we had installed but did not paint because Mr. Westelman told me that he had hired a professional to repaint the interior once we vacated. I additionally cleaned the house (I am a neat freak) and had a cleaning company come in to detail the house and polish the floors as stated in the lease. In the 23+ years I have served my Country in the military I have moved over a dozen times and I have never lost a single penny from a deposit. I take pride in the fact that I always leave the property in better condition than I found it which was the case in this situation. Due to time constraints I was unable to complete a walk through of the house with Mr. Westelman since he was unavailable (I asked to do my walk through with one of the other 24 agents in his office but he said they were all too busy - seriously?!) so I had my mother-in-law meet him, he was extremely rude and belligerent from the moment they met up and would not discuss any of the so-called deficiencies he found around the house - stating that it was my fault since I was terminating the lease 3 months early (which by law is allowed since I was on official orders), I contacted Mr. Westelman and was able to talk to him for a few minutes and he told me there were a few minor issues with the house, one being a child lock we had installed on the chemical storage closet(an obvious safety issue), a chipped tile in the mud room, that I had not sanded the spots I patched where the baby gates had been installed, and that an old wooden paint table was missing (which was stored in the garage when I departed - not even mentioned in the lease) At that point I knew he was trying to do whatever he could to try and keep as much of the deposit as possible. I just received the deposit and was shocked to discover that he had taken 1/3 of it. I am angry but more disappointed than anything as Mr. Westelman took advantage of a deployed Soldier and his family, especially in a community that are huge supporters of the military. I highly recommend you AVOID conducting business with him.

Heidi did a tremendous job from helping us find excellent people to get our house and property…read moreready for showings to providing thorough and timely updates during the selling process. She is extremely knowledgeable about selling (and buying) homes in the Upper Valley and I cannot recommend her highly enough.

Being recent transplants to the Upper Valley, my partner and I didn't have personal recommendations…read moreon realtors and chose to work with Heidi from a Google search, more or less. So glad we did. Heidi helped us buy a wonderful old farmhouse in the area and was incredibly helpful, attentive, and flexible - even helping us navigate showings while on vacation. She provided amazing insight into the area and was a joy to work with from the first email right up until closing (and even after!) We'd highly recommend Heidi to any buyer and hope to work with her again next time around!

My husband and I worked with Star Johnson from late winter through late summer in 2014 to find our…read moreideal New Hampshire home. We are recent retirees who just relocated from Delaware. Star compiled Comparative Market Analyses upon request, guided us expertly through creating offer letters and follow-up negotiations, and attended each home tour, the home inspection and appraisal. He informed us on New Hampshire specifics. Very importantly for us out-of-towners, when we were smitten with one home, Star provided objective economic information about the area that we would not have found on our own, and that ultimately convinced us not to buy there. Because we were not limited by locale and were determined to find the right property that met our key criteria, Star personally took us all over the lower 2/3 of New Hampshire over 5 separate tours. We know that not all realtors would be bothered to drive as far afield from his own home base as Star so willingly was: in fact, we gave up on another realtor who would not drive more than 15 miles from his home, and would instead have us meet another colleague. Throughout this journey, Star was unfailingly professional, punctual, responsive and informative, even as we sometimes expressed some (maybe typical) frustrations and disappointments with the process and individuals. We found Star by very good luck: a friend/colleague from the Philadelphia area knew him from years ago and recommended him. We could not have been more impressed, and feel that others would be lucky to find him as well. Best wishes in buying or selling your home.

From the owner: With 29 years of experience in real estate in the Upper Valley VT and NH, I can help you with all…read moreof your real estate needs.

I experienced very poor communication and lack of accountability from the real estate agent I…read moreworked with.

I contacted Vanessa about a property she had listed the day it was posted. The following day, I…read moreviewed the property and made an all-cash offer the day after that. After two days passed without a response from the seller, I sent a written message indicating that I was willing to improve my offer and was flexible on the terms. Vanessa informed me that the seller was ill and out of communication but assured me she would get back to me as soon as the seller resurfaced. The next day, Vanessa emailed to inform me that the seller had decided to go with another offer. Despite my reiterated offer to submit a revised bid on the spot, Venessa told me it was too late. If you're a buyer in today's market, you might know how disappointing it is to lose out on a property because you were out bid. I promise you it's worse if you lose out after a communication breakdown, not knowing if your best offer would have won the property. I can't see how either a potential buyer or seller (directly working with the same realtor!) is best served by not getting everyone's best offer in front of the seller before a sale. Suffice to say, I'm eagerly awaiting the property transfer notice to see if that sheds any light on what happened. The story has an interesting coda. I was told by a contact familiar with the seller's situation that she was selling the property because of ongoing noise from the neighbors. When I asked Vanessa during the showing why the seller was leaving, she told me it was because the seller wanted to travel.