While staff was always really kind, office hours are very odd (only Monday, Wednesday and Friday)…read more Biggest disappointment was finding MOLD on items AND many BROWN RECLUSE SPIDERS. We only stored our items for a little over a month...

Absolutely scam! They advertise specials that they refuse to honor. I have them multiple…read moreopportunities to make it right. They chose to ghost me instead. They will SCAM YOU! Beware!!!!!

Ample storage was a 5 star place of business, quick response to inquiries or issues. A Very…read morereasonable and friendly owner who was involved. Unfortunately it sold to some A hole. They raised the rates and never informed clients. Then they charged late fees double the increase price and put locks on storage units and blocked you from entry by deactivating your entrance code without ever informing you. No one is ever there on site, No one ever answers the phone now and the recording says we are on another call or out of the office. BULL S. 3 weeks later and the locks are still on the units even after the increases were paid. No one returns or answers the phone. Now the mailbox is full and you can't even leave a message, its a endless loop telling you to leave a message but you can't. AVOID AT ALL COSTS!!!! If I could give a 0 or a negative number I would. Customer service or Human Courtesy does not exist at this place. Reporting to the BB bureau and letting YouTube know! I might add that I have not missed or been late with a payment in 4 YEARS!!!

My realtor recommended Ample Storage St. Charles due to the location, price and past experience she…read morehas had. The facility is clean and well lit at night with easy access. I was no longer needing to store my stuff there and had a few days off and cleaned it out on the last day of the month. I called to find out if I could close out my account and Scott graciously waived the 10 day notice so I didn't have to pay another month. Thank you Scott and Happy New Year~

Storage Lockers are cheap but don't put anything on the ground it gets wet. On site live in…read moremanagement is very friendly. Watch the doors, too, I had to move to another locker because of a bad door in one of the units.

Kenith was a really friendly and helpful on-site manager here. He was the cheapest around too…read more The building may have been old but it was just fine to store my stuff in.

A Storage is a wonderful place to rent from. Joe is very detailed and makes the process easy to…read moreunderstand. I would highly recommend them to anyone in need of storage in the area.

They keep bugging me to review, so I will!…read more I used them for about 6 months, I got a 6x12 unit I think and paid $69 a month and the month I vacated they gave everyone a wholesale increase in rent - mine went up to $75. I'm not sure how often they do this but it did happen to me once. The contract type you have here is month-to-month which I liked because I didn't know how long I wanted the unit. Unlike U-haul storage and some of the other places, ALL of these units are ground floor and drive-up accessible which makes it the easiest to load/unload your items right into or out of your vehicle. It's also open 24/7, 365 which many other places don't have. Staff was always nice. The only weird thing I didn't like was the weird plaster material that the walls on my unit were made out of, they chipped very easily and created a lot of particle dust in my unit. There were some spiders in my unit too, but that's not preventable I feel. If you think you'll get a unit here, ask them to give you the 2nd month free, they did it for me. I would rent a unit from this place again.

looking For person who purchased my unit. I never got a final notice of Sale of my unit. had my…read morechildren's medical documents in there. unit #7754. sold between January 25-February 25. Was told "nothing they can do". Destiny Dwyer.

Customer service was amazing. Clarence was very friendly and helpful in picking out the correct…read moresize unit. My unit was clean and in working condition. I like the security of having the gate, a pin pad on each section, and two locks on my unit. Would definitely recommend.

The storage lot has great rates, for short or long term needs. The lot is secured with a 24 hour…read moreaccess coded gate. The owners were easy to work with and made the rental process smooth.

These guys are great! Friendly and helpful staff. The facility is very clean and great options as…read morewell had to increase our storage. On my 4th year here.

The on-site managers have been awesome, but they get run off or fired by the micromanaging…read morecorporate supervisor. That guy lacks any sense of customer service. And he surveils the on-site folk with his office cameras. So, when you read about the on site mangers being great, they WERE. But they are gone. They also jack the prices up without notice - like Public Storage does. Facilities are just okay. Lots of spiders, insects, frequent webs, and they have had roof leaks. Floors dirty when we moved in. If the owner took a different approach with his corporate management of the place, it would have hope. By the way, the truck is not "Free". That is totally misleading. You can use it for one half day rental period and a limited number of miles. After that, it is costly and they require insurance add ons. Do NOT be misled into believing the truck is there for you to use for free anytime you need it.

Dates of Service: May 2019 - October 2019…read more Bottom Line: Excellent Customer Service Agent, Decent Storage Unit, Less Than Desirable Pick Up Experience Initial Experience: In the past, I had used a company called StorageBanc in Fenton, MO during the summer of 2013 to provide on-site storage containers while the floors were being refinished in my Mother's home. That company went out of business. A local company, 'STL Rent-a-Box', which provides tote-sized rental containers for moving suggested I speak with 'MyWay Mobile Storage'. 'MyWay Mobile Storage' seem to be a national company, but they do have a warehouse in Bridgeton, MO. I worked with a helpful customer representative who matched pricing of similar U-Haul mobile storage units. In addition, they offered a first month free promotion. The downside was that there was a $70 delivery fee for my location in Affton. I opted for four of the 8 feet long, 5 feet wide, and 7 feet tall containers they offered. Their delivery truck is able to transport a maximum of four containers. Construction of the containers is a wooden frame with wood particle board providing the shell. A vinyl cover with velcro and straps keeps the container protected from the rain. Delivery and Setup: A flatbed truck arrives with a forklift on the rear of the truck to place the the containers in position on your site/property. They were on time and called before they arrived, as I recall. The gentleman who placed the containers on the property was named Rick. He was helpful and careful and gave me . I tipped him five dollars for doing a good job. One unexpected discovery during the setup process was that any tree branches near the top of the containers will need to be removed. Rick had saws with him on hand, so this is something to be aware of prior to delivery as it was not mentioned. Usage and Return Process: After approximately five months of usage, I did not find any of the contents of the containers to be damaged by water or pests. The velcro on the flaps of the vinyl cover were probably 80-90% effective/functional. What was mostly useless was the velcro on the side of the container. It was supposed to hold the vinyl flap open while going in and out of the container. It rarely stayed in place. After working with the same helpful customer service agent several weeks prior to arrange pickup for return of the containers, I did not receive any contact for pickup by the local office until the afternoon of the day prior to the scheduled pickup date. I spoke with Rick, who I believe was the same gentleman who delivered the containers. He assured me that I would be contacted by telephone prior to arrival of the truck. This did not happen. When I asked the driver, Jim, about the telephone call, he said "they should have called you". Thankfully, he was able to busy himself with other tasks while I took about 10-15 minutes to prepare the site for removal of the units. Before removal of the units, Jim began to sweep out the units on my property, as well as apply bug spray to the interior walls of the units, including the inside of the open front door. This was something I was never notified of beforehand. I asked Jim if I could borrow the broom he was using to sweep out the containers on to my driveway so I could clean up the wood particles that had fallen off and were now laying in my driveway. He obliged. I noticed that once Jim had the units at the end of my driveway, he raised the units up into the air and knocked off any debris from the units at the end of my driveway and in the street. Given the fact that I have pets, the bug spray application and leaving debris in my driveway left me displeased. Summary: In this case, 'MyWay Mobile Storage' left me about 80% satisfied with their service. It was not until the end that they left me unhappy with the service. Next time I need on-site mobile storage, I will certainly look up 'MyWay Mobile Storage'. I will also know what to expect the next go around without relying on the employees to let me know in advance. That's what they should have done, right?

For the price, you can't beat it...or can you? 50$ a unit, then another $85 to have them dropped…read moreoff, $85 to have them delivered, then another $85 to have the empties picked up (same delivery charges for 1-4 units so we went with 4 units). Only problems, the one truck for the whole St. Louis area broke down so we had to wait an extra 5 days to get our stuff here. Had to move quicker to get them emptied even though we had planned on taking our time (both of us work full-time jobs). Not needing an extra $200 charge, got them unloaded and scheduled a pick up 3 days before we would be charged for another month. Got charged a pickup fee, got the email it would be picked up today. Waited all day, no word, nothing. Cars have to stay in the road longer and we have to leave the backyard gate wide open and hope they will take them with no one home tomorrow. Not the most reliable company, perfect if you are into disappointments.