Amazing company, with an amazing team member in Mike…read more Early Saturday morning, like midnight, out A/C stopped working and we have a newborn, so we were freaking out. I hoped on Yelp to find an HVAC company with great reviews and after looking at a few, I decided to try Cape Fear. I called their after hours number and was immediately taken care of. The representative took my info and had Mike call me. Mike called me in less than 10 minutes and agreed to come out. He arrived about 30 minutes after we hung up, he located the problem, told us he could fix it and told us the cost. We agreed to the cost and Mike went to work. Our A/C was fixed and running in about 2 hours from the time I made the call. There was an after hours service fee and the cost of parts, but it wasn't expensive and I'm very frugal The only negative comment is that I see they offer military discounts, but we were not offered one. A little discount goes a long way. Thanks Mike, thanks Cape Fear.

I had previously reviewed these guys and thought they were great. Well that's until you run into an…read moreissue with them. I've had them come out on 3 separate occasions since November 2025 to resolve an issue for me that never got resolved. They told me it was this then if it wasn't this it would be that. We jumped through the hoops and made all the changes to a tune of $800+. When the tech came out a third time in March 2026 and he literally told my husband what we had been having them come out to fix is how the system was intended to function. Sooo why did I just spend $800+ to fix a non-issue and why wouldn't someone else say that? Fast fast forward to May 2026 another tech comes in to complete regular service and what do you know that issue that the last tech said wasn't an issue turns out it is and now they said it would cost me an additional $1100 fix it. This is in addition to the $275 he had just finished swiping my card for to cover their yearly maintenance plan. I contacted the office and spoke to Frank. We agreed to split the initial $800 cost incurred and split ways and he'd reimburse me once he got the new quote. Sent him the quote but cropped the new company out because it's none of their business who has my business now. Well Frank now says they will not be able to reimburse me for failing to do the job and just charging me for things not needed unless I can provide them the invoice showing without cropping out the new company. I could be doing the repairs myself for all it matters. The point is providing you the next company's information should have no bearing or keep you from refunding charges that should have never been billed to begin with. Needless to say I am not being reimbursed half of the initial $800 agreed upon and Frank will likely come on here and try to justify not giving me my money back. Hope the $400 dollars is worth losing me as a customer forever and all the bad press I'm about to give you around town. I forgot to mention the new company is doing the job Cape Fear Air quoted for nearly half the price.

Thank You Mike's heating, air conditioning and electrical. For An EXCEPTIONAL Job Servicing Our AC…read moreUnit Today !!! ** Talk About An On-Time Arrival, Very Courteous & Professional Job. Thank You Anthony For Coming Out This Morning. The Last Thing Anyone Wants With These Hot & Humid Days Is AC Issues / Problems. Call Mike's Heating, Air Conditioning and Electrical Today @ 910-724-7477.

I was really pleased with the quick service. I'm making these guys my go to guys. Service man…read moreknowledgeable and found the problem in just a couple minutes, went and picked up the part, returned to finish the repair. And all in a timely manner.

I requested a maintenance/service check. Jeffrey Allen was fast, thorough, and extremely…read moreknowledgeable. He explained everything to me. He even wore boot covers. Totally didn't have to. And on top of all that. The service was cheaper than I was expecting. I will definitely be calling again if I ever need any HVAC services.

I have used Allen Perez Air Conditioning twice now and they are great! They are quick to come out,…read morearrive on time and their prices are very reasonable. I will only use them for my air conditioning needs. I highly recommend.

On Aug.30th, before the holiday weekend, at 1:46 pm I called spoke to Spring, always very nice, my…read moreair conditioner stopped working, at first it was going to be for Tuesday, then at 2 she called me to let me know a technician was on his way, the guys were very nice and professional. Problem was solved. Thank you very much Blanca Jordan

June 2017: Nathan's Installed a HVAC heat pump system in my home and didn't put down any carpet…read morecovers or plastic. Workers left tons of dirt debri and carpet stains - hopefully steam clean will get it out or carpet will need to be replaced :( Last year same problems with shoddy workmanship on my rental home - definitely a company you do not want to hire!

This company needs to have customer service training. The company scheduled service dates without…read moreconsulting customers. If you call to schedule a same day service for the technician to come and give you a diagnostic on your system is $145, and other companies charge $95-$99 for the same day. I took my AC units service contract to another company who had better pricing and better customer service.

Requested service for inspection of non-vented fireplace for home re-financing. Pleasant telephone…read moreconversation and was able to do the job within three days. Great communications and the service rep was both personal and professional. Fantastic and thorough inspection. Great customer service!!!

This company will absolutely rob you. I had them come out because the water heater elements went…read moreout in my water heater. The estimate was $1100 just to fix it and they try to up sale to install a new one. My water heater is only 5 years old. To install a new water heater $3425. For the problem only being the water elements contacted another company. Mike's plumbing. $234 dollars. Big difference. Never again. After all said and done they charged me $119 to just look.

Really expensive!!! Way out of the average persons price range. All they did was come out and…read moregive the estimate, which was THREE times higher than everyone else! Not using them. Thank goodness for Yelp! It helped me avoid a costly repair, and, according to all the other reviews here on Yelp, a shoddy one!

Back in 1996 hurricane Fran destroyed my Heating/Air Unit my insurance replace it with a 1996 Trane…read moreUnit. My Trane unit went under contract with Arnold Service Co. and my Trane unit has lasted 24 years. What made it last is that I signed up for the Service Contract Arnold had. It provided 2x a yr. for service one for Summer and Winter. Plus, an additional percentage off on parts and labor, what a discount with this plan you will be amazed by the great discount you will get. 24 yrs. of an honest, reliable, professional, knowledgable, respectful, kind care that Mr. John Anderson performed in my unit was the best decision I made in my life. The staff when I call treat me like a family and not just a customer. I decided to write the review to clear up what a person said negative on Yelp. I believe that this person is mixing up another company, that has the same name as Arnold Service Co. Throughout the 24 yrs. of service with Arnold Service Co. I have never been lied too or been treated wrongly. You will never go wrong with this company as I did my job to find out which company here in Fayetteville was affordable. Thank you Arnold Service Co. for your awesome Star Five service for the last 24 yrs. and may the Lord bless your company with many more satisfied customers here and on Google! Flora G.

I had Steve Powell diagnose an AC for me and agree to fix, I gave him 1,000.00 to fix it and he…read morenever returned, DO NOT TRUST THIS COMPANY!!!

Great company! I love that they don't leave you waiting hours, they text you and keep you posted…read morewith arrival times and the work is always great! They are always willing to explain things and offer options' I now use them routine maintenance! Im ready for the winter! Thanks A/C Man

he was on time, professional, and very courtesy. He found out what the problem was with my air…read moreconditioner. Now he is resolving the issues. Thank you for making our lives a little cooler. DG

I found Bell Cow through Yelp Projects when I needed a dual hot-and-cold water spigot installed in…read morethe garage. They were the only one of the three companies who replied - responsiveness gold medal unlocked. The other two were Yelp Guaranteed and Bell Cow wasn't, but when someone actually answers you, that goes a long way. They came out for a free estimate, showed up on time, and the quote was very reasonable. Communication was smooth, and on installation day the techs were polite and efficient (I wasn't home, but my wife handled the appointment and had zero complaints there). Now, the install works, both hot and cold function exactly as intended, but cosmetically it missed the mark. The spigot doesn't sit flush and the pipes are slightly crooked. Not a deal-breaking safety issue, just one of those things where you look at it and think, "Hmm... that could've been cleaner." Functional, but visually not their strongest performance. Overall, Bell Cow is responsive, friendly, and competitively priced. I appreciate the quick communication and solid operation of the spigot. I just wish the attention to detail on the install matched the quality of their customer service. I'd use them again for straightforward work, but if aesthetics matter, I might get a second quote.

I would not refer this business too anyone. RUN. Still waiting on management to response to and…read moreissue back in July 2025. After leaving several voice messages to no avail. I not sure why it is hard to communicate with this company. Hopefully, after this post I get a call back who know.