Jaylen the professional and Kristi the dispatcher were incredibly polite and helpful throughout the…read moreentire process. Our AC stopped working and they came out within an hour. Jaylen not only refilled our freon, but was conscientious throughout his time in our attic and in our home. We hope to have Jaylen come out for us again next time!

Dustin went above and beyond on this one. Everyone else said I needed to replace my 10-year old…read moregas pack that had water in the heat exchanger ($10K - $12K). Dustin took his time, evaluated the problem, then sucked the water out of the heat exchanger fixing the unit for thousands less. Thank you Dustin for fixing my unit.

Fast reliable help. Good communication and follow-up. Priced well! HVAC leak in air ducts under…read morehouse

Miguel is wonderful to work with! We had him replace a unit last year and another one was acting up…read more(not his work) and he came and fixed it quickly and was honest and helpful.

I had previously reviewed these guys and thought they were great. Well that's until you run into an…read moreissue with them. I've had them come out on 3 separate occasions since November 2025 to resolve an issue for me that never got resolved. They told me it was this then if it wasn't this it would be that. We jumped through the hoops and made all the changes to a tune of $800+. When the tech came out a third time in March 2026 and he literally told my husband what we had been having them come out to fix is how the system was intended to function. Sooo why did I just spend $800+ to fix a non-issue and why wouldn't someone else say that? Fast fast forward to May 2026 another tech comes in to complete regular service and what do you know that issue that the last tech said wasn't an issue turns out it is and now they said it would cost me an additional $1100 fix it. This is in addition to the $275 he had just finished swiping my card for to cover their yearly maintenance plan. I contacted the office and spoke to Frank. We agreed to split the initial $800 cost incurred and split ways and he'd reimburse me once he got the new quote. Sent him the quote but cropped the new company out because it's none of their business who has my business now. Well Frank now says they will not be able to reimburse me for failing to do the job and just charging me for things not needed unless I can provide them the invoice showing without cropping out the new company. I could be doing the repairs myself for all it matters. The point is providing you the next company's information should have no bearing or keep you from refunding charges that should have never been billed to begin with. Needless to say I am not being reimbursed half of the initial $800 agreed upon and Frank will likely come on here and try to justify not giving me my money back. Hope the $400 dollars is worth losing me as a customer forever and all the bad press I'm about to give you around town. I forgot to mention the new company is doing the job Cape Fear Air quoted for nearly half the price.

Mike W. arrived on time. He introduces himself to me and proceeding to do his job. He serviced my…read moreHVAC system and the mini-split. He was very thorough and spent a lot of time servicing my two systems. He broke down the mini-split and cleaned that system from the inside to the outside. He found that the main HVAC system blower capacitor tested out of range and replaced it upon me agreeing with him. Mike was very polite and courteous. He is very knowledgeable and gave me great advice to help me make good decisions to keep both of my systems running over this winter season.

On Aug.30th, before the holiday weekend, at 1:46 pm I called spoke to Spring, always very nice, my…read moreair conditioner stopped working, at first it was going to be for Tuesday, then at 2 she called me to let me know a technician was on his way, the guys were very nice and professional. Problem was solved. Thank you very much Blanca Jordan

June 2017: Nathan's Installed a HVAC heat pump system in my home and didn't put down any carpet…read morecovers or plastic. Workers left tons of dirt debri and carpet stains - hopefully steam clean will get it out or carpet will need to be replaced :( Last year same problems with shoddy workmanship on my rental home - definitely a company you do not want to hire!

Very professional. Good price and fast service. I would highly recommend them and for sure will…read morecall if i need another ac/heating services

My unit was running constantly and not cooling the house. I reached out to Mr. Allen's company via…read moreYelp. He responded within the hour. He was at my house promptly to diagnose the issues my with air conditioning unit. He determined that it needed to be cleaned and he also checked all the other pertinent areas. Mr. Allen was so thorough in his process from beginning to end. He left details of everything performed on the invoice. I am so pleased at the work he did and am thrilled to say I am finally enjoying my nice cool house during this brutal summer. So happy with the service. A superior company with professionalism. Thank you Sir!!

Love SantaAir! Several years ago, we purchased a new HVAC system/installation through SantaAir, and…read morethey have been our go-to HVAC company ever since. Even in the heatwave of summer, they are readily available to service/maintenance our system. Above all we appreciate their excellent customer service, knowledge, reasonable pricing, and professional work. They will always be our first call!

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

Had an issue with the AC at my rental home and my normal AC company couldn't make it and my tenant…read morewas in 90 degree weather. I called Air Quality they sent someone out the next day and checked the system. Came in at the quote they said and they were easy to work with.

Great to work with. They provided a reasonable quote and replaced one of my systems and the air…read moreflow handler. I went with a 2 ton Trane heat pump. Will continue to go to them for all my AC needs. Highly recommended.

My A/C has been running wonderfully well since calling this business! Timely and reliable…read more Affordable too! I highly recommend them!

Showed up in minutes, explained the issues, great service and fair price. Highly recommendread more

Our eleven year old HVAC system went out, Comfort Monster came out the next day and unfortunately…read morewe needed a new system. It was installed promptly and everyone was very COURTEOUS and PROFESSIONAL. We did not feel that we were upsold or mislead in any of our concerns.

I'm not one to normally write a review but I'm hoping this helps others not make the same mistake I…read moremade. I purchased a new AC and furnace in 2022 from Comfort Monster. Last year there was an issue with a part that should have been under warranty which cost me $2500 in labor costs. To avoid this I was sold an extended warranty, this year the AC unit stopped working again. The excuse I was given was that the panel is in the sun. The panel has been in the sun since the house was built. Terrible customer service and it seems like they aren't sure what they are doing. I wouldn't recommend. They even went so far as to charge me service fees without my authorization for something they didn't even fix. AVOID THIS COMPANY AT ALL COSTS