Meg was kind and graceous and the techs were able to quickly resolve my issue with no hassle. Very…read morethankful to the folks at the Sandpoint/Ponderay location

We had our 2019 Subaru ascent repaired at the Bonners Ferry location. We were very satisfied on the…read moreoutcome of our SUV. It was done in a timely... professional... and quality manner. The staff there was excellent as being friendly, informative and very helpful along the way. We took it in on a Friday and got it back on the following Friday, which is amazing. They went out of their way to detail the interior of our vehicle something we didn't expect. We would recommend the Bonners Ferry shop to anyone and we'll try to become one of their best. "salesman. lol Thank you Casey, Celia, Erin, and the rest of the crew for everything. Best wishes, Paul and Viki

I stopped by Solesbee Collision because the underbelly panel on my car had torn loose and was…read morescraping the ground as I pulled into the lot. Zachary at the front desk noticed it immediately as I drove in, which I appreciated because it meant I didn't have to try to explain the issue. He explained that the underbody shield sometimes attaches to the bumper and that if the mounting points are damaged, the bumper can occasionally need replacement. He gave me rough estimates - around $330 if it was just the underbelly piece, and roughly $2,000 combined if the bumper also needed replacement. I appreciated the transparency about the potential range of outcomes. Even though they didn't have the replacement part in stock, Zachary checked with the technicians in the back and had someone come take a look. They ended up patching the panel so it would stop scraping and be safe to drive, and they did the quick fix at no charge. Overall it was a helpful experience. They took a moment to help me out even though it wasn't a full repair job that day, and the staff was straightforward about what the possible repairs might involve.

They are the best! From beginning to end, their service is friendly, top notch and professional…read more Family owned and run. They make sure that every aspect is fair. They did an awesome job on my bumper. I highly recommend !

Thank you to Carson!! I had a small dent and he helped get it fixed right away! Thank you Carson…read moreand Northwest Autobody!!

GREAT SERVICE at Northwest Auto Body. Our GMC Terrain was hit by a boat trailer at City Beach and…read moreEric at Northwest Auto Body was absolutely wonderful in coordinating the great price and payment details with the gentleman that hit our car. It was a pretty long and deep gouge and large dent in the front fender, and to look at it now not only would you never know it was ever hit but it looks better than the rest of the car! Eric was great at explaining everything to me and the communication during the entire process was beyond excellent. Thank you Eric and Northwest Auto Body!

71 c/20 custom camper- They (Renell and Chris) knew exactly…read morewhat to do! Trusted and real easy to work with.... No need to go anywhere else! Rare to find skill, quality and timely in 1place!

Highly recommend.They did an excellent job repairing my truck…read more The price was fair and the customer service was excellent.

Great people and great Toyota Tundra front end repair. Great communication on the parts and…read morecompletion ETA. Highly recommended.

Amazing customer service and my car looks like new! We live in Montana and hit a deer so there was…read moredamage to the right front fender. Our local body shop said the couldn't get to us until September. Friends recommended accurate northwest. We called them and they said bring the car in within the week. Well- they contacted our insurance, an adjuster came out the next day and in spite of problems with insurance responding to their calls they had my car ready to go within a week and a half. Everyone there was so helpful and kind and my car is beautiful

They drop the ball. I had a quote done by them. They said they would be back in contact with me…read morewhen they had parts. No call back after three months. I called back. They said they would have their rep call me back. No call back. This is a couple guy operation. I hear people talk good about them. Not my experience. Hope the best for them.

Fantastic service, fair and transparent pricing, and service was completed as stated. Added bonus -…read moretheir little beagle in the lobby.

I had some fairly significant damage to front end of Toyota Sequoia…read more Jacob was quick w/estimate, helped arrange a rental which could be picked up /dropped off at their shop. Vehicle was in the shop before the end of the week, had the front end completed within the time frame he initially gave me. The shop did an excellent job, this 2011 looks new! Jacob and staff were very organized, worked as a team, and helpful through a stressful situation for me. I'd return in a heartbeat for any body work - highly recommend !

Great service, and good people! Very nice to work with and quick with repairs. I would recommend…read morethis shop!

I've been taking my car to perfection for years, they always do such a great job getting straight…read moreto it and having it done fast! Always worth the quality and time.

Last September I took my truck ( 2012 toyota tundra) into perfection tire and got an oil change…read more Several weeks go by and its november and suddenly my truck motor started rattling noises intensely to the point i had to pull off and stranded me on the side of the road at night. I called perfection tire the next day and scheduled an appointment to see what went wrong. They informed me that my motor did in fact blow and sent me on my way after a quote for a new motor and a used motor. Did not go into details why my motor blew. They started it. Heard the terrible noise and deemed it blown. Nothing more. Several months go by while my truck sat untouched due to not being able to afford to proceed to get the truck fixed. About 13 k to get it fixed but With 2026 taxes I decided to have owner of Specialty fleet services look at my truck to see if he could possibly fix it for a cheaper price . His findings was metal shavings in a new filter ( he change the oil filter to get facts on condition of the motor and find a conclusion of the issues ) therw was not a metal basket in the oil filter , he then took it to Toyota to have them do a thorough complete breakdown and they also found metal shavings and no metal basket to support the oil filter . Without that basket my filter collapsed and starved my engine for oil causing my motor to blow. I told Les the manager at perfection because they did my last oil change and he said he would put in a claim. He lied to me and never did put in a claim. He spoke to me like i was less than because I am a women and toned changed when I had the owner of Specialty fleet services (a man) call on my behalf. I had to seek out an attorney for a demand letter to try and get my truck fixed. Only then after seeking that attorney they put in a claim . I was just denied to not enough evidence and them trying to blame Specialty fleet services for possible tampering even though he did not touch the truck till several months later after The fact my truck was no longer drivable ....reminder they seen the truck 1st before anyone else . Since I bought this truck I have only went to perfection for all my oil changes , and tires, spent hundreds of dollars there to get things fixed and back on the road. I just wanted my truck fixed so I have a safe reliable vehicle again for my kids. It amazes me how much a company truly does not care about their customers or take responsibility for a mistake on their behalf. The last oil change they did they forgot to transfer over the stablizer basket for the filter. Something so small makes a big impact. This is not just cars they work on to get a paycheck these are peoples livelihoods they are messing with.  These vehicles are What gets their families around safely to and from school, jobs , dr appts ect. If something  fails or is broken as a smaller local business  they should care for their customers  as they were like family and fix mistakes  that were made. These inconveniences  can cause bodily harm, mentally, physically, financially  and emotionally  to the community and customers.  This business  has been getting away with several years  of negligence due to people not being able to take action with a claim or sue.    I can Not afford to take them to court myself or I would do so , this is not the only complaint ....I have read several others online of negligence and blaming customers and plain out not doing a thorough diagnostics and are not knowledgable in foreign vehicles . Bare min. Work for top dollar price tags.