They never return phone calls, emails or any other forms of messages and ignore you 100% and I…read moreguess it's their vision of doing business when they need to provide answers to their actions. Moreover I tried to visit their office in Highland during open business hours few times and founded closed with human present Avoid this company if you're looking for things done and good level of communication.

If you are in the market for a property management company that has no real communication vehicle…read morein place and zero responsiveness from a customer service perspective then this would be your dream come true.

My wife and I have lived at the Americana Apartments for several years and…read morejust renewed our lease for two more years. We have a three bedroom apartment with a great view. The Management Company (Briar Grace Management) and all of the people who represent the management company are exceptional. The buildings and pool are are always meticulously maintained. Building Management installed an electrical outlet next to our parking space so that my wife could charge her electric scooter which she need for mobility. The Management Company also installed a special threshold to make access to our apartment easer. The Management Company responds immediately to any requests for service and we are always greeted with a smile by all of the staff who treat the tenants as they would their own family. I highly suggest that anyone looking for an apartment stop in the Management Office for a tour of the buildings.

Americana Apartments is a great place to live! The units are beautifully appointed, and the entire…read morecomplex is meticulously maintained. The management team is caring, responsive, and efficient. Pride of family ownership shows in the attention given to every detail of the residential experience. With its convenient location, indoor parking, and pool, Americana really is everything that an apartment home should be. We love it! Highly recommended.

One of the best companies i rented from. Karen goes above…read moreand beyond knows how to clean up a property when she needs to. the property was clean inside and out.

From the owner: Full Service Property Management | High Quality Communication | Comprehensive Marketing…read moreand Advertising | Tenant Screening and Selection | Timely Rent Collection | Regular Inspections | Cost Effective, Reliable Maintenance | Strict and Compliant Evictions | Comprehensive Accounting

After resigning from my board after moving, TruHaven continued to include me on emails that…read morecontained highly sensitive financial information about people who were behind, some substantially, on their dues for the association. I had told them multiple times to remove me from the email correspondence, but they kept sending it. That speaks to their lack of attention to detail. It also puts the current board at risk because they are ultimately responsible for the leak should the homeowner find out and sue. Additionally, I paid out of pocket for work to be done (gate remote issues for numer residents) after months of it being in disrepair, and they advocated for me to not get reimnurses (only $200, but it was the principal, especcially after donating considerable time as a member of the board). I also find their communication style to be abrasive.

Great Sales Presentation, Poor Follow-Through The company…read moremade a strong impression during the sales process, led personally by Rachel (the owner), who presented a polished and convincing pitch. Unfortunately, that level of professionalism was not maintained once the contract was signed. After I began setting clear directives and requesting documentation, communication slowed and projects stalled. I also requested to review and approve anything sent to the association's attorney so correspondence accurately reflected board direction. Soon afterward, the company elected to terminate the contract with 60 days' notice during the holiday season rather than continue under that structure. Context Once accountability and follow-through outlined in the management agreement were enforced, responsiveness declined sharply. It became apparent that our smaller community required more attention than Rachel's firm was willing or able to provide, or that larger clients took precedence. Rather than address performance gaps, the company framed the termination as "board conduct," which did not align with the documented record of our communication. Examples * Budgeting: Management proposed 15-20% increases to utilities and insurance without quotes or supporting data, citing that "other HOAs were doing the same," despite the fact that our association does not pay utilities and insurance had already renewed at the same rate. * Funds Transfer: The firm failed to obtain all reserve funds from the prior manager and initially instructed me to handle the transfer myself, even though I had just joined the board and lacked account access. It took over five months and repeated follow-ups to complete the transfer of approximately $34,000. * Counsel Coordination: Management sent a misframed request to the association's attorney using AI-generated meeting notes taken out of context and containing factual inaccuracies. The message incorrectly portrayed me as a sole board member attempting unilateral changes, despite having support from over 50% of the community and intending for all updates to be voted on once vacancies were filled. This resulted in generic legal caution rather than the targeted draft updates requested, delaying straightforward Rules & Regulations changes (clarifying an existing rental-cap policy by allowing one additional rental unit to improve tracking and transparency, adding a 12-month hardship clause, and advisory gutter-extension language). This miscommunication unnecessarily consumed significant time, shifting avoidable work onto me as a volunteer board president. * Meeting Notice & Budget Handling: Maintenance quotes were requested roughly two months before the budget meeting, which was held to review those quotes and finalize the 2026 budget. At the meeting, Rachel questioned why the meeting was being held, citing quorum concerns. A board vacancy was filled to proceed. Despite this, only one maintenance quote was available, the draft budget included unapproved miscellaneous items, and it exceeded projected income by approximately $5,000. No budget approval occurred. A single quote was delivered after the meeting, which did not change the outcome. The budget is now being rebuilt with the incoming management company using competitive bids. * Property Knowledge: Rachel relied on a one-size-fits-all approach to maintenance and vendor selection, often proposing unnecessary or redundant work due to limited understanding of the property's specific layout and history. Conclusion All of these responsibilities were part of the company's paid contractual duties. Instead of executing them, essential tasks were repeatedly pushed onto a volunteer board president, whose role is to provide direction--not perform management's operational work. My actions were consistent with the Declaration, Bylaws, and Illinois law. This experience showed that a strong sales pitch means little without consistent execution, accuracy, and follow-through. I would not recommend Rachel's company to any HOA seeking reliable, accountable management.

I've used Wilder Management for 9 years and their entire staff has been fabulous! They have been…read moregreat in screening tenants and finding the best possible match for the property. Highly recommend.

My encounter with Rob Wilder of Wilder Management Inc has left me with the impression that he is:…read moreunprofessional, disorganized, and condescending. Specifically, when approaching Rob Wilder with an issue regarding personal property damage at Triumvera Condo Complex, he referred to the owners of the buildings he manages as "incompetent" despite the issues arising from misinformation that provided via email. I cannot speak for other properties that he manages, but I can say that my encounter and experience with Wilder Management Inc. has been very disappointing. If Rob Wilder views those he manages as "incompetent", I would question the integrity of his services.

I have been living with a toilet dripping from unit above me. Their handyman "Blas Handyman" first…read morediagnosed furnace drip pan. A month later I had a stream Of water from unit above me. Blas came back and then diagnosed it was toilet at end of building, not unit where drip is occurring. They wrong toilet fixed and I still have issue from unit above me. I now live in deplorable conditions and they are not handling the toilet drip! Never use them awful to deal with.

Unfortunately, Braeside is really as bad as everyone says!…read moreOur property manager could truly care less, except for getting out early and arriving late. We residents all get tired of putting in "maintenance requests" -- and just give up on important, basic maintenance ever getting done. For more than 20 years, Chicago Management truly took care of us. So we can confirm that Braeside is below any standards.

Danny Barnett is The Godfather of highland Park. He is all about meeting your needs without any…read moreagenda, expectation, or thought of self. He has time after time provide for me, my family and everyone I know who works with him!! Thanks Danny!!!!

Todd Trawinski and his team provide exceptional services to both tenants and owners in the…read morestewardship of real estate holdings. As a real estate professional myself and a current tenant in a property managed by Platinum I cannot say enough about the professionalism and superior customer service they provide. Property owners who have Platinum on the job can rest easy at night.

From the owner: Managing tenants and your property so you don't have to. Personalized property management, quick…read moreresponse and the ability to take corrective action to handle all your property and tenant needs.