After resigning from my board after moving, TruHaven continued to include me on emails that…read morecontained highly sensitive financial information about people who were behind, some substantially, on their dues for the association. I had told them multiple times to remove me from the email correspondence, but they kept sending it. That speaks to their lack of attention to detail. It also puts the current board at risk because they are ultimately responsible for the leak should the homeowner find out and sue. Additionally, I paid out of pocket for work to be done (gate remote issues for numer residents) after months of it being in disrepair, and they advocated for me to not get reimnurses (only $200, but it was the principal, especcially after donating considerable time as a member of the board). I also find their communication style to be abrasive.

Great Sales Presentation, Poor Follow-Through The company…read moremade a strong impression during the sales process, led personally by Rachel (the owner), who presented a polished and convincing pitch. Unfortunately, that level of professionalism was not maintained once the contract was signed. After I began setting clear directives and requesting documentation, communication slowed and projects stalled. I also requested to review and approve anything sent to the association's attorney so correspondence accurately reflected board direction. Soon afterward, the company elected to terminate the contract with 60 days' notice during the holiday season rather than continue under that structure. Context Once accountability and follow-through outlined in the management agreement were enforced, responsiveness declined sharply. It became apparent that our smaller community required more attention than Rachel's firm was willing or able to provide, or that larger clients took precedence. Rather than address performance gaps, the company framed the termination as "board conduct," which did not align with the documented record of our communication. Examples * Budgeting: Management proposed 15-20% increases to utilities and insurance without quotes or supporting data, citing that "other HOAs were doing the same," despite the fact that our association does not pay utilities and insurance had already renewed at the same rate. * Funds Transfer: The firm failed to obtain all reserve funds from the prior manager and initially instructed me to handle the transfer myself, even though I had just joined the board and lacked account access. It took over five months and repeated follow-ups to complete the transfer of approximately $34,000. * Counsel Coordination: Management sent a misframed request to the association's attorney using AI-generated meeting notes taken out of context and containing factual inaccuracies. The message incorrectly portrayed me as a sole board member attempting unilateral changes, despite having support from over 50% of the community and intending for all updates to be voted on once vacancies were filled. This resulted in generic legal caution rather than the targeted draft updates requested, delaying straightforward Rules & Regulations changes (clarifying an existing rental-cap policy by allowing one additional rental unit to improve tracking and transparency, adding a 12-month hardship clause, and advisory gutter-extension language). This miscommunication unnecessarily consumed significant time, shifting avoidable work onto me as a volunteer board president. * Meeting Notice & Budget Handling: Maintenance quotes were requested roughly two months before the budget meeting, which was held to review those quotes and finalize the 2026 budget. At the meeting, Rachel questioned why the meeting was being held, citing quorum concerns. A board vacancy was filled to proceed. Despite this, only one maintenance quote was available, the draft budget included unapproved miscellaneous items, and it exceeded projected income by approximately $5,000. No budget approval occurred. A single quote was delivered after the meeting, which did not change the outcome. The budget is now being rebuilt with the incoming management company using competitive bids. * Property Knowledge: Rachel relied on a one-size-fits-all approach to maintenance and vendor selection, often proposing unnecessary or redundant work due to limited understanding of the property's specific layout and history. Conclusion All of these responsibilities were part of the company's paid contractual duties. Instead of executing them, essential tasks were repeatedly pushed onto a volunteer board president, whose role is to provide direction--not perform management's operational work. My actions were consistent with the Declaration, Bylaws, and Illinois law. This experience showed that a strong sales pitch means little without consistent execution, accuracy, and follow-through. I would not recommend Rachel's company to any HOA seeking reliable, accountable management.

Fox Management has provided various business services to my company for almost 20 years…read more Throughout this long tenure, I have found everyone in the organization to be extremely competent, full of integrity, timely, and cost effective. Moreover, they have gone above and beyond in emergency situations and services that they weren't even hired to perform. They have added incredible value to my business and properties for a long period of time. Specifically, I can't speak highly enough about Mara and Stuart not only as professionals, but as individuals. Fox Management deserves 5+ stars and I would highly recommend the company (which I have done to many friends).

Quickly answered all my questions I had and were brief but easy to deal with. Unsure why everyone…read morethinks they are rude since they were nice to me on the phone.

My husband and I were referred to Marlene through a relocation program as we faced moving out of…read moreour beloved community in the northern suburbs. We had the opportunity to interview multiple agents and Marlene and Laura Kerstein's partnership stood out immediately. From day 1 they brought their A game. Their knowledge of our neighborhood (down to our home's history), the home selling process, and their network was outstanding. They were there for us day or night, weekends, holidays - they were our rock throughout the process. When things in the sale seemed to go a bit sideways, they worked relentlessly and very respectfully with all parties to get things back on track. I could not be more impressed with Marlene's expertise, professionalism, dedication and most importantly, the respectful way in which she conducts business. We are leaving a home and community we adore in a mind space of peace and gratitude thanks to her hard work.

Marlene is fabulous to work with! She is dedicated to making sure every detail is taken care of,…read moreevery question is answered, every concern addressed. She has contacts with great resources and professionals (i.e. inspectors, appraisers etc.) and makes all the arrangements for you. She is generous and attentive with her time and cares about you in every step of the process. Marlene explained everything so that there was no anxiety or second thought and made sure any decision that needed to be made was the best one for me. She is committed to making sure not just the real estate transaction is handled, but that it is the right home for you.

Scott has helped clients of mine buy a home in Highland Park as well as sell and buy homes in Lake…read moreVilla, Illinois. Scott helped work out business issues on both deals and he's been an excellent resource for my clients.

From the owner: Together with a team of professionals I work with residential buyers, sellers, and investors on the…read moreNorth Shore to achieve their real estate goals.

I have been living with a toilet dripping from unit above me. Their handyman "Blas Handyman" first…read morediagnosed furnace drip pan. A month later I had a stream Of water from unit above me. Blas came back and then diagnosed it was toilet at end of building, not unit where drip is occurring. They wrong toilet fixed and I still have issue from unit above me. I now live in deplorable conditions and they are not handling the toilet drip! Never use them awful to deal with.

Unfortunately, Braeside is really as bad as everyone says!…read moreOur property manager could truly care less, except for getting out early and arriving late. We residents all get tired of putting in "maintenance requests" -- and just give up on important, basic maintenance ever getting done. For more than 20 years, Chicago Management truly took care of us. So we can confirm that Braeside is below any standards.

One of the best companies i rented from. Karen goes above…read moreand beyond knows how to clean up a property when she needs to. the property was clean inside and out.

From the owner: Full Service Property Management | High Quality Communication | Comprehensive Marketing…read moreand Advertising | Tenant Screening and Selection | Timely Rent Collection | Regular Inspections | Cost Effective, Reliable Maintenance | Strict and Compliant Evictions | Comprehensive Accounting

Sam is an outstanding realtor - extremely knowledgeable, customer focused, and he makes what could…read morebe a stressful process of selling your home to be as easy as possible. Sam is very transparent and he gives you the facts to help make sure you're going in with an informed perspective on the market and he's realistic so you don't waste time. He's motivated by the work and he is personally invested in getting the best deal possible. He's extremely accessible and frankly just a great person to work with. I've worked with him on rental and home sale and will continue to be a repeat customer the next time I'm ready to move!

From the owner: Don't hesitate to call Sam Lubeck in Highland Park, IL. We are committed to your satisfaction. Call…read moreus today.

Bleu helped us find our dream home this year! She has been so easy and fun to work with! She went…read moreabove and beyond by knocking on doors and writing letters to possible homes on the water. She responds very quickly to text messages and phone calls. She is always on time and accommodates our schedule easily. She is well liked by other agents which helps in this business! She is familiar with many neighborhoods in the chicago area. She's not pushy. She gives great closing gifts too! ;)