My friends dog was very sick I called and Dr Coy got us in right away on a late Saturday afternoon…read more Max had to be euthanized unfortunately but they were so kind and patient to my friend's 3 boys as they mourned. It was all very respectful. Highly grateful to Dr Coy today.

Best place I've ever been with my pet. Super kind. They explain everything before doing anything…read more Super pet friendly and the place just looks and feels clean. Prices are the best I've seen so far. Definitely would recommend to anyone with fur babies.

Dr. Nachtigal, the techs and all the staff were great to work with. I appreciated the time Dr…read more Nachtigal took to speak with me and answer my questions. I would highly recommend this practice if you are looking for a Veterinary staff that loves their job and truly cares about their clients and patients!

Cannot recommend Animal Hospital of Berlin, the staff, and Dr. Hester highly enough! Our dog has…read morebeen a patient here since we moved to Conn. in 2017. They have treated her with love and skill through routine care and serious illness. We trust them completely.

I would love to say I was beyond pleased with my experience at this place both times I went. The…read morestaff is outstanding. Dr deSagun was incredible. She explained everything about my cat's condition and how to care for it long term. Unlike vets that my cat had been to in the past, the animals are truly cared for here. I had to come back because unfortunately my cat wasn't thriving and it was his time to be put down. While the experience itself is hard no matter where you go, I was beyond touched by how supportive the entire office was during that painful moment. The staff here are angels. I cannot understand how they have 1 bad review because this place is where i will bring future pets. I'm so happy that my baby got to be handled by a place where they all have pure hearts and souls. While I'm heartbroken for having my future pets come and be seen here since I'm beyond satisfied with the way they are. I've never encountered a pet clinic like this one. If you are looking for a pet clinic that will look out for you and your pet, bring them here because you won't regret it. I sure didn't.

I highly recommend Pet Care Veterinary Services. As an experienced dog owner it is easy to…read morerecognize the states top talent from talking to dog owners across Connecticut. Talent with this Petcare experience specifically addresses Ashley who works as a veterinary assistant. Words to describe her are compassionate, thoughtful, meticulous and highly skilled. When you first meet her she has a calm demeanor putting your mind at ease that your precious pet is in the hands of a true professional. Ashley in and of herself is a good enough reason to use Petcare as your Vet. It just so happens though this post also includes a stellar review for the services offered by Dr. deSagun. We all know Tufts is a great school to become a vet but like with any doctor the importance of how you communicate with clients wins the prize. During COVID of course non contact appointments are the safest option which Petcare adheres to. Within a few minutes of appointment termination Dr. deSagun left a comprehensive one minute and five second summary of Bella's health status. This was our second experience with this doctor. Our first experience was equally as satisfying. Dr. deSagun has all the qualities that Ashley exemplifies as a vet assistant mentioned above. Kim and Lexi also gave us a great reference for a groomer Bows & Bandanas in Farmington to have Bella's nails done. HIGHLY recommend! Stay safe everyone!

The Connecticut Humane Society is the best. Their main purpose is to rehome pets, which is great.read more

I'm moving and tried to drop off my cats. I couldn't take them with me so I took them there. The…read morerefused to take them

I cannot say enough wonderful things about the entire staff at this facility! I have been bringing…read moremy cats there for decades and have always received professional, empathetic care for me and my kitties. Just yesterday, I discovered that my elderly cat had end stage kidney disease. Dr. Haviar and his staff were so kind, allowing me to stay in the examining room while I waited for my daughter and son-in-law so they could say good-bye before putting her to sleep. I know that we jammed up their schedules and exam rooms while they patiently waited for us to say our good-byes. There is a special place in heaven for these kind caregivers of my kitties! I highly recommend that you entrust your fur babies to this practice!

They are always amazing with me and my pets. They treat us like family and have great adviceread more

The vets are outstanding! Dr. Taryn Pina continues to go out of her way to provide consistent,…read moreexpert care. The techs, and front desk staff are amazing. Very professional, thorough, and kind. I would give this practice 10000 stars if I could.

When they don't know what's wrong with your pet they start to play the guessing game, ordering all…read moresorts of tests and ex-rays some of which are unnecessary. They can't read ex-rays they need to send them out to be read which I find extremely bizarre. (more money). Spend tons of money and then get referred out to a specialist. I left this place.

Fantastic staff they got my cat right in her first appointment was free. The prices were reasonable…read morefor treatment that vet and nurse were super friendly. It was clean. Everyone was fabulous. I highly recommend this place.!!! plus the VCA are highly involved in rescues for our fur babies that makes them highly ranked in my book!!

Very good vets and awesome staff. We switched to VCA because of their fair prices. Overall they're…read moregreat.

I have been going to Newington Veterninary Clinic for 5 years and I was happy with them. Until…read morenow. This is the 2nd time that Dr. Fortin has left me with a very bad taste in my mouth, feeling very underwhelmed by the "care" provided and way over charged for anything and everything. I have rarely seen the same vet twice (I don't think I'd know Dr. Fortin if I fell on her). I will be switching to a new vet and, on my way, I'm telling everyone I can about my recent experience with them because it was completely avoidable. Sorry, but this is lengthy... On 6/11/21, my dog had an acute event that, in my eyes, was an emergency since it's happened before and I wasn't going to sit on it. I called the vet at 8:18 A.M. for an appt. I conveyed my anxiety to the receptionist, Hallie (?), that answered the phone. I was told that she didn't know if she could get my dog in for a visit since she might have just given away the last appt, could she put me on hold. I asked, "So, are you telling me I should go to the emergency vet?" because I would have gone. She very testily responded "No, I'm asking to put you on hold right now". She came back on to tell me the doctor wasn't in yet, she would give my info to the doctor and they would call me back when the doctor got in in about 30 minutes. Seriously? I'm freaking out and you tell me you'll call me back in 30 minutes? I thought she might've said something like "If you feel you can't wait, then yes, I'd go to the emergency vet" or some disclaimer like that. Nope. So, I justified the wait by saying to myself that it'd take me much longer than that to get to the emergency vet. However, I was less than happy about this. Oh. And they're still doing "curbside" so no one is allowed in because 1 employee wasn't fully vaccinated. So, I was told that I couldn't go in with my dog if they did have an appt. And Hallie who answered the phone? She became even more testy when I balked at not being able to come in to the office. I even offered to show them my vaccination card. I have followed COVID guidelines to a T since March 2020 and still do. Now, the entire country is opening up, you don't have to wear a mask in Starbuck's if you're vaccinated, but this place isn't allowing people inside still? Even though other vets have opened back up (yes, I checked)?? More on why that's an issue coming up... I received a return call at 9:07 A.M., almost 50 minutes after I called the first time. I was given an appt for 11:30 so I let the 50 minute wait time slide. I show up at 11:30, I call upon arrival as instructed to and then have to wait for another call to again explain what happened to yet another person. I repeated that he vomited only once before 8:00, he hadn't vomited since and this wasn't a current symptom. First, the vet didn't get the entire story straight with my dog. Why? BECAUSE SHE DIDN'T HEAR IT FROM ME. I was told that my dog was given an injection to help control vomiting. I just listened to the vet as she spoke, taking everything in and I would process it later since I was still pretty revved up, concerned about my dog. The total bill? $166. I thought, ok, not bad since it's cheaper than the emergency vet. Then I saw the invoice AFTER I paid (even if I asked them to review the bill with me before I paid, the injection was already given and I'd have to pay anyway. Nice, huh?). MY DOG WAS GIVEN A $91 INJECTION OF CERENIA TO STOP ANY FURTHER VOMITING!!! This was about 4 hours after he had vomited the 1 and only time. Ninety-one flipping dollars to fix one of the symptoms my dog DIDN'T have. And not a single answer as to why. Would this be as much of an issue for anyone else? Maybe not. While I did get over the receptionist's lack of social skills and professionalism and the 50 minute wait time for a return call, I can't get over the vet. When you are emotionally charged and feeling vulnerable because your dog is sick - you need to get to the vet, you want answers, you want your dog to be ok - it's very easy to feel taken advantage of. Especially by someone you're supposed to just trust with your pet since you can't see what's happening when they take them inside. All of that anxiety leads to a very poor experience from beginning to end if not handled correctly. That all leads to a really long, negative review on Yelp. Sure, curbside is ok for routine exams since you usually already know what's going to happen with meds, vaccines, boosters, etc. But for acute episodes? It's an epic fail. During my f/u call the day after my appt, I let the girl who called know about how upset I was. No return call which shows indifference to my experience. For routine care, Newington Vet is fine, but expensive. Stay away for anything other than routine visits. Why? Because the past 4 people I've mentioned these issues to immediately echoed the same sentiment in regard to Dr. Fortin.

deplorable service and care, I call Newinton vet. clinic last wk. for my dog not feeling well…read more waited four days for them to tell me, they could not take care or see my dog. which it could have been done on the first day. Instead of letting my dog suffer for such a long time. I'll tell MATEO to go to hell, he did shit to help or comfort in serious and Unpredictable situation. Very poor Assessment and judgment for someone in distress.

This veterinary clinic is excellent. Staff at all levels were professional and courteous, and I was…read morepresented with the option of paying for additional services (wing/nail trim, blood work) and given the fees for them in a most transparent matter. Additionally, the veterinarian who examined my parrot was very astute and attentive based on the details she described in her report. I never saw any of the staff in person because of their COVID-19 protocol but instead communicated with most via telephone. Lastly, after having received my bird after his visit, I was relieved to see how neat his feathers looked and observe his relaxed mood. These were indications of good handling during his visit; sloppy or inexperienced handling often results in a disheveled appearance and can cause birds a lot of stress. I was so content to see that my bird was handled with professionalism and great care! This was my first visit as a new resident of CT and I will happily drive the 1 hour + from the NW corner after experiencing such excellent service all around.

Refused to treat my chicken when she injured her leg. What avian vet would do such a thing? Won't…read moreever go back there again.

I will give them at first they were very nice and accommodating and were able to schedule…read moreappointments decently quick everything considered. They were able to do the routine stuff however their ability for anything beyond yearly check up is severely lacking. We had 2 pets there, first a chocolate lab that was a senior, over 10 years old. They were alright, however Dr Dan saw him once and scared us so bad said he had some kind of heart issue and we may need to get him to an emergency vet ASAP, then came back and said he was fine. We did have him looked at an emergency vet and they could find nothing wrong with him. We let that slide, unprofessional and poor bedside manors but whatever. Then about a year later, just this past February, he was very lethargic and having issues, we called and they said it didn't seem like an emergency and they can get him in about 3 weeks. We decided to go to the emergency vet and in a matter of hours he was gone, I understand how busy it can get but the amount they just shrugged us off was disappointing for being with them for so long. Also he was on prescription food, they refused to give the prescription to Chewy and required we go through their own online store. We did, after he passed we got another delivery of his food, a few weeks later we called and asked about a refund in which they said they do not have a process to refund orders for pets who have passed. I explained to them how Chewy handles that situation, I spoke with Devon, he seemed nice however never actually called me back and gave me an answer one way or the other. I called him back again, he said he was "still working on it" and would get back to me by the end of the day. That was 3 days ago and no word at all. Mind you I was asking for a $130 refund after spending $3160 with them in a matter of 4 weeks. Not long after this our other dog, an 8 year old boxer mix needed a mole removed. They performed the operation and from there it went down hill quick. He developed a severe infection close to where the operation was, we brought him back, they did a quick test and gave us an antibiotic. He did not get better at all and kept getting worse, we went back there paid over $600 for additional tests were given a different antibiotic but still having issues. We called this morning to ask about a different form of medicine, maybe a compounded liquid. You would have thought I asked them to launch a space shuttle, nobody had any idea and "needed to consult the vet and get back to us". It took 3 hours to get a call back and they said try hiding the pill in a marshmallow, that was literally their only response. I expressed kindly that I feel my pet is not getting the care he needs and expressed my dissatisfaction that they seem to just just guessing at things and effectively throwing stuff at the wall to see what sticks. After I expressed that they then said they can send over a prescription to a pharmacy in southington but I was not able to get the prescription myself. They then followed up with an email giving me the pharmacy info and the info of other emergency vet offices and said we should consider a different vet. This was not an issue because I was already looking for a different one. Overall they seem like at best the practice is poorly managed, the doctors and also front desk associates seem to never actually know what's going on or provide any kind of useful information. Honestly the techs that work there are the only bright spot and must be what is keeping them in business. If you need just a basic checkup and "tech" appointment they are alright, if you need an actual vet / doctor appointment unfortunately they seem to not have the skill and ability to properly care for pets beyond the very basics. Overall a very expensive and disappointing experience and worst of all I believe both of my pets received poor care which created more issues and suffering for them.

I had a great experience at the Farmington Animal Hospital when I went to get a checkup for my 5…read morey/o cat a couple months ago. The office was clean, intake was professional, and everyone I spoke to was a real animal-lover. Dr. Dan was kind and candid and encouraged me to ask any and all questions -- he was also able to cite recent research in the field, which was a big plus for me. Checkup fee seemed standard, and the doctor was totally transparent with me about the cost/benefit of additional tests. My cat probably wasn't thrilled about the whole thing, but it was way better than vet experiences we've had in the past -- and the peace of mind (they're responsive to email/phone queries) is awesome. Recommend!