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    Fox Rent A Car

    1.6 (1.6k reviews)
    Open 5:00 am - 12:00 AM (Next day)

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    Unexpected fees charged upon return of vehicle
    Ted B.

    I was treated quite terribly by Fox Car Rental in Orlando, FL. During vehicle pickup, the rental agent at the Fox desk told me that I had to accept one of three tolls packages they had available. The agent showed me a map of the Orlando area with roads in blue highlighted to indicate they were cashless toll roads. All of the roads on the map provided by Fox indicated they were toll roads, suggesting that every road in Orlando had a toll associated with its use. During my vehicle use, I did not recall seeing any toll roads or signs suggesting that I was about to use a toll road. During vehicle return, my travelling companions boarded the bus at Fox to take us to the airport for our return to home. I told the guy who checked the return of the vehicle into their system that I had to go into their office to ask a question. As soon as I entered the rental desk area, the bus had pulled forward towards the exit. The people behind the desk said that there was no time for questions as my bus was leaving, and that I would have to arrange for my own taxi from Fox to the airport if I missed that bus. I was wanting to ask about a refund I was due, but was dramatically pressured to get on the departing bus and keep my questions to myself. Last, Fox had a parting gift of a charge on my bill for bus access fee (presumably for the bus ride from Fox to the airport.) They also added a vehicle license fee and an energy recovery fee for each days' use. Surprise fees and poor customer service.

    Helene S.

    Want a tour of the MCO Orlando Airport? Fox Rent A Car is off site. Like let's stop at every terminal before we get to the very off site terminal where you will wait in line to actually get your car. It's Orlando, so I guess the hour lines start with the shuttle to the car rental agency. As far as the car, it was okay until the check engine came on as we were going back to return the car to the airport rental site. Make sure that you check your bill. Florida Sunshine Plate pass is $12 a day which is good if you are driving to WPB, Tampa and Cocoa Beach. Tolls are everywhere and they add up. Probably not necessary if you are staying in Orlando. Next time in Orlando, I'll make sure that we rent from an onsite car rental agency.

    The store
    Gene-Allen M.

    With proper trip planning, this was an easy going experience. We got out of the airport to see the shuttle for Fox leaving, but another popped up less than 10 minutes later. The driver was fast back to the rental store. So we paid, and authorized our rental hold. Given the chance to use their insurance and toll package, we declined the insurance or Toll package. They let us know that they do not work with "Private insurance." So we understood that we would be fully on the hook for car repairs in the event of an accident. We carry full insurance from home, plus use our travel credit card. Which also provides rental insurance when you decline "in-house" insurance. So we are legally covered. With a credit card they authorize $150 hold for extra charges on the return. Such as if we gained tolls, or didn't refuel the car. They do not allow debit checking cards to do the hold. The car was great. A 2025 Sentra, that only had a couple things to note on the inspection. We only used 3/4 of the full tank provided doing 5 days of driving. The return experience after refilling the tank for $24 was smooth. You drive up to the shop, leave the keys in the car, and take your stuff. They inspect the car quickly, and confirm your email address for the receipt. Then you're off on their shuttle to the airport about 10 minutes away. Do not plan your return close to your departure time. In case there's any delays. Otherwise, it was quick for us with minimal shuttle waiting compared to other experiences of ours.

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    Review Highlights - Fox Rent A Car

    Gave my I'd, credit card and declined both sun pass and their insurance since I have my own and that was it.

    Mentioned in 28 reviews

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    Sixt Rent A Car - SIXT

    Sixt Rent A Car

    1.9(1.2k reviews)
    3.2 miOrlando International Airport

    This is the main 'Sixt Car Rental customer service' (Toll Free) phone number: 1*888*693*8772. It's…read moretoll-free line is open 24 hours a day, 7 days a week for car rental reservations, booking changes, cancellations, baggage inquiries, refund requests, and other travel-related needs. Absolute worst rental experience we've ever had was with this particular Sixt. Specifically the manager Tori was the rudest most unprofessional person I've ever worded with. She left dozens of ppl stranded with no rentals after giving away all the reversed rentals. Causing dozens of people to be stranded at the Sixt airport at 1am. Her entire staff was disrespectful to every single customer. She made my children cry and left elderly handicapped people and small children stranded in an airport and told them she didn't care. Spoke down to them and belittled them. I hope she is never allowed to treat people this way again and something is done about her and her employees callus attitude. after reading more reviews it seems this is an on going issue and Sixt has allowed this disgusting behavior from their employees. Stop all the extra fees and renting people a car but when they get to the rental station up sale them and charge more money. Rental cars in Sixt is a scam! Horrible customer service. Had a car confirmed and then they said it wasn't available when I arrived but they conveniently had another available for just $100 more. They have a 1 rating for a reason. Employees could care less here.

    Rented a vehicle to drive my son home from college. After turning in the vehicle I realized I had…read moreleft a few items in the hatch of the vehicle and retirned to MCO on the same day to retrieve them. I was told that the car was being cleaned and the items must be in lost and found but the lost amd found person had gone home for the evening with the key. I returned the next day and after waiting an hour I was told the lost and found oerson was out sick. She remained out for the next five days and I cycled through various managers who promised to get back to me. On Tuesday (7 days later) I was told no items had been turned in and that they would open a claim and check the cameras and get back to me within 24 hours. No return call, no update. I called today and they made the mistake of picking up the phone. I identified who I was and explained why I was calling amd was met with "Oh I can't really hear you, I'll call you back." Then the lady hung up and didn't answer again. So not only are we going to take things that are left in the vehicle, they are going to be super unprofessional. Think carefully before you spend your money here.

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    SIXT

    ACE Rent A Car

    ACE Rent A Car

    1.6(257 reviews)
    1.9 miOrlando International Airport

    WOW!!!! Talk about customer service! Fernando absolutely saved the day. We had issues with Thrifty…read morerent a car which brought us to ACE and we had an amazing experience! Thank you Fernando! We will only use ACE now! Jason and Heidi Lindsey

    My review aligns with many of the other 1-star reviews. This business seriously needs improvement,…read moreand I hope this helps others avoid using this rental car company. My experience was horrible from start to finish. I waited at the airport for over 35 minutes for the shuttle to arrive. Once I got to ACE Rent A Car, there were only two associates working with a line of customers waiting.I was given a white Kia that appeared fine during the initial inspection, but immediately after driving away, a low tire pressure warning came on. I had to return right away. They put air in the tire and assured me everything was fine. After getting to my hotel and parking, I noticed the tire was flat again -- the PSI had dropped to 10, which is extremely unsafe. I tried contacting customer service and was left on hold for over 40 minutes multiple times before the call disconnected. I finally reached an associate named Katherine, who told me to go put air in the tire at a gas station and drive the vehicle back because their roadside driver was "in the hospital."At 10:30 PM, I had to drive 25 minutes back with a dangerous tire issue just to exchange the vehicle. During the replacement process, Katherine was rude, texting and taking selfies while helping me sign documents. No accommodations, discount, or real apology were offered. Instead, she laughed and mentioned that the same thing had happened to someone else earlier.I could go on and on about this experience, but please save yourself the stress, time, and money and avoid renting from this place. I've reached out to customer Service and I still haven't received a reply .

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    The rental

    Fox Rent A Car - carrental - Updated June 2026

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