We rented a car through a package on Expedia, and the process was smooth. However, if you book Fox, add an extra hour to your return time. We stood 30 minutes away from the rental facility and had to wait 15 minutes for the shuttle to take us to the airport. Once on the shuttle, we had another 15 minutes to reach the airport. Now that I know this, I'd prefer to book with a rental company at the airport to avoid the hassle of travel. The staff was friendly, but overall, I'd rather save time over a few dollars, especially when I'm on vacation. read more

Our experience with Fox was disappointing due to issues during pickup. We felt that Roya either did not fully understand the process or was attempting to add unnecessary charges to our reservation. We were repeatedly offered services and insurance options that we had already paid for through Expedia. Even after declining additional services multiple times, there was continued pressure, with items being added "just in case" we changed our minds. We ended up leaving with an additional $459 in charges and later had to return to explain that we had already purchased extra coverage through Expedia. We also received a lower-class vehicle than the one we originally booked. Although Roya was apologetic and removed one insurance charge, she stated that we had received an upgrade. From our perspective, we had already paid for that level of vehicle from the beginning. Overall, we feel we paid significantly more than expected for unnecessary add-ons that were not clearly explained or removed. It is unfortunate because every other part of the experience was good, but because of this situation, we would not choose Fox again. read more

Non-existent customer service. It took the shuttle close to 30 minutes just to pick me up at the airport designated spot. The bus the driver brought was too small to accommodate all the people waiting. A family that had been waiting for 40 minutes decided to take a cab instead. Once I got to the rental location, it looked run down. The person that assisted me seen more annoyed than helpful. I decided to return the car a day early just to avoid the hassle of an early morning drop off. Save yourself the hassle, spend the money and rent from the airport. It will save you grief and frustration. read more

I'd like to amend my previous review on Fox Car Rentals. It is still irritating that Expedia did not inform us that Fox was located a shuttle ride away from Orlando International Airport. However, if I knew that ahead of time - especially given the lower rates - I would have been okay with it. And though the online process did not function properly, which was also irritating, the folks at the location - especially Nader - worked with me to reduce one days charge (circumstances led me to return home one day earlier than I originally booked) and I left as a happy customer. Who doesn't like a happy ending?! read more

I was treated quite terribly by Fox Car Rental in Orlando, FL. During vehicle pickup, the rental agent at the Fox desk told me that I had to accept one of three tolls packages they had available. The agent showed me a map of the Orlando area with roads in blue highlighted to indicate they were cashless toll roads. All of the roads on the map provided by Fox indicated they were toll roads, suggesting that every road in Orlando had a toll associated with its use. During my vehicle use, I did not recall seeing any toll roads or signs suggesting that I was about to use a toll road. During vehicle return, my travelling companions boarded the bus at Fox to take us to the airport for our return to home. I told the guy who checked the return of the vehicle into their system that I had to go into their office to ask a question. As soon as I entered the rental desk area, the bus had pulled forward towards the exit. The people behind the desk said that there was no time for questions as my bus was leaving, and that I would have to arrange for my own taxi from Fox to the airport if I missed that bus. I was wanting to ask about a refund I was due, but was dramatically pressured to get on the departing bus and keep my questions to myself. Last, Fox had a parting gift of a charge on my bill for bus access fee (presumably for the bus ride from Fox to the airport.) They also added a vehicle license fee and an energy recovery fee for each days' use. Surprise fees and poor customer service. read more

Fox Rent A Car - Unexpected fees charged upon return of vehicle - Car Rental Near Me - Orlando, Florida

This company is a fraud. They have an electronic signature screen that doesn't show what you're signing up for. It's just a small line that fits your signature and doesn't show what you're signing up for. They asked if I wanted to sign up for plate pass. I said no. They had me sign my name on the block declining coverage but actually fraudulently wrote that I was accepting charges and added my electronic signature to the charges without me knowing adding an 90% increase to the cost. They hid the extra costs inside the deposit, telling me the deposit would be refunded after I brought the car back so I wasn't able to see the additional fees. This company is criminal and needs to be investigated. read more

Very misleading and corrupt rental company. The office personnel kept on insisting on not to put gas because they would put at a lower price than regular gas stations. When I got the bill they were charging almost $10 per gallon. I also got charged for 6 days of fast pass when I used it only twice. Will never use them again. Do. It recommend. read more

Very disappointing experience at the Orlando location on S. Semoran Blvd. I was given a vehicle that developed mechanical issues and had to be exchanged. After returning to the office, I waited over an hour for a replacement vehicle. The most frustrating part was the lack of communication and assistance from the staff. Instead of providing updates or trying to resolve the situation promptly, I was left waiting with little information. When a rental company provides a vehicle with mechanical problems, customers shouldn't have to spend hours waiting for a replacement. I hope management improves both vehicle maintenance and customer service at this location. read more

Want a tour of the MCO Orlando Airport? Fox Rent A Car is off site. Like let's stop at every terminal before we get to the very off site terminal where you will wait in line to actually get your car. It's Orlando, so I guess the hour lines start with the shuttle to the car rental agency. As far as the car, it was okay until the check engine came on as we were going back to return the car to the airport rental site. Make sure that you check your bill. Florida Sunshine Plate pass is $12 a day which is good if you are driving to WPB, Tampa and Cocoa Beach. Tolls are everywhere and they add up. Probably not necessary if you are staying in Orlando. Next time in Orlando, I'll make sure that we rent from an onsite car rental agency. read more

Fox Rent A Car - Car Rental Near Me - Orlando, Florida

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We had a very frustrating and misleading experience with Fox Rent A Car in Orlando, Florida. We prepaid for our rental online, but when we arrived, we were unexpectedly told we had to pay a $251 deposit. This was not clearly communicated ahead of time. During the paperwork process, the representative asked if we wanted to add car insurance. We clearly said no. She then stated that the only additional charge we were agreeing to was the $14.99 toll pass. My husband even asked what he was signing, and she assured him it was only for the rental and the refundable deposit. We returned the car without any issues and were told we would receive our full $251 deposit back by midnight the next day. That did not happen. When we called customer service, we were then told that because my husband "signed agreeing to insurance," we would not be getting our full deposit back and would instead receive less than $150. At no point did we agree to insurance. We explicitly declined it. This feels extremely deceptive being told one thing verbally and then charged for something completely different based on paperwork that was not properly explained. This experience lacked honesty and transparency from start to finish. We feel misled and taken advantage of. I do not recommend this company. Be very careful what you are told versus what is actually written they do not match. read more

Sale Representative is an expert in fast talk. Eight pages were required signature and one of the papers was asking for arbitration to be signed. This was not the best for my friends , and the car rental refused to issue the car. Note , they were recommended to my friend by American Express. Before renting from this Car Rental , check other for their policies and than make your decision. read more

0 stars don't rent from them. There customer service is awful. My flight got delayed and I tried notifying them that I still want my booking I will just be picking it up the next day and they told me that they cannot do that even thought my reservation was for two weeks. Awful never again. Do better. All of their customer service is outsourced and you can't even explain the situation to them read more

Thank you, Brian, for a truly seamless experience at Fox Rent a Car in Orlando, MCO. I arrived frustrated with what had been a very negative experience at another agency. Brian showed great sympathy for my situation and swiftly made arrangements that turned my terrible morning into what would be a fun and exciting vacation with a car in great condition and fun to drive and explore Orlando and the surrounding area. The check in process was quick and easy, and within 15 minutes I had the keys in my hand and was driving out of the parking lot. Brian truly saved my day and I am so thankful for his kindness and exceptional customer service. Thank you, Brian! read more

This month I needed to rent a car in Orlando for my son's volleyball tournament. I looked online to find the most affordable car rental company with decent reviews. Unfortunately, either the car rental company was super expensive or it had bad reviews. In the end, I decided on Fox. Initially, I was worried because, although it didn't have the worst reviews, it still had a low rental. However, after my trip, I would say it was an overall good experience. The price for my car rental was great. They didn't try to aggressively upsell me on their Florida toll pass. They simply offered it to me if I wanted it. I ended up just setting my Google maps to select no tolls on all my routes. The only two negatives were 1. They are not on site at the airport. Thus, I recall we needed to take about a 10 minute shuttle ride to their site. 2. I recall there something called a Visitor Toll Pass which offers lower rates for using Florida's toll roads. Unfortunately, you can only get it at the airport at the on site major car rental companies such as Hertz, Enterprise, etc. Unfortunately, Fox did not qualify. That may be something you want to factor into your costs when renting a car. read more

We reserved our rental through Expedia. We were inter the impression the rental pick up was at the airport or very close by. It took 30 min to get to the rental location. We reserved and paid through Expedia and was not expecting additional fees. They tacked on a &15/day fee for Florida tolls. It was not an option. My son in law also rented a vehicle and drove in Florida. He was able to get a temporary toll pass and only has to pay fees based on usage. What a rip off. Also wanted to charge an additional fee for a second driver and a security deposit. The vehicle was very basic even though we requested midsize. It didn't have navigation capability and the a/c went off at every stoplight. When we returned the vehicle we waited 30" for a shuttle to take us back to the airport. Very very bad experience!!!! read more

AC blew hot air 20+ minutes in Orlando Fl July 8-12, 2026 while temp was 100+ degrees in city. Mgt was not helpful

We recently used Fox rentals through Expedia. First of all, beware that they are NOT located at the airport. The shuttle runs during "business hours" which is listed as 5am-12:30. (Another traveler had to call them after our 12am arrival flight even though they expressly say they shuttle and allowed us to book a 12:30am pickup time. We even provided our flight information to them) The shuttle driver made it sound like they were doing us a favor by "staying late" and had a $5 bill sticking out of the dash so we all knew he was accepting tips. We get there and we had booked the rental in my Husbands name, using my mother's card (she and I handled the itinerary for the trip.) Although we purchased the additional insurance through Expedia, Fox required that we also purchase insurance through them at another $15.40 per day. The fees will absolutely floor you, but we will get to that later. They wanted a credit card on file (or a debit card as long as they could put a $1000 hold on it) for incidentals. They wouldn't accept a credit card from my mother, it had to be the in the booked drivers name. We asked to switch the booked driver to my mother, nope they COULD NOT do that. They did offer to REBOOK under my mom's name, but not until the following "morning" at 3x the cost. Eventually my husband just gave them his card, they charged a random amount, but said they'd just do $750- they charged us $775.45 the additional fees the charged us conveniently added up to $275.45, so he was refunded $500.00 on the dot. This was not explained to us, we were told it was just a hold for incidentals. They said nothing about the charges they knew they were charging us coming out at the ends but obviously that's what the plan was. My god THE FEES!! Fees for the privilege of using their license plates In the state of Florida PER DAY, fees for "energy recovery" PER DAY (for them to vacuum the carpet and wipe down the dash),A BUS ACCESS FEE Because they let you use their "free shuttle." A "PRIVILEGE FEE RECOVERY" that they pay the airport and then pass on to the customer for the privilege of operating their business "at the airport." (Reminder we had to be shuttled from the airport and nearly didn't have a chance to check in. If they didn't "stay late" and the other traveler hadn't called, we would have been in a world of trouble! And they're also charging a bus access fee, so seems like a double dip to me. No "at the airport" privileges but all the cost of them!) A daily cost for "PlatePass Inc" although I'm pretty certain we only went on roads that required tolls on two different days. We weren't offered anything other than this. (I highly recommend looking into alternative options on your own, they're not trying to help you AT ALL! There may be a way to buy your own transponder, I saw some at Publix but I have no idea how they work) No one went out with us to look over the vehicle to see if there were any damages prior to us taking it. I took all around pictures and videos so they'd be time stamped incase it became an issue. When we got back, no one looked over the vehicle with us. They had us leave it with the keys on the dash. The shuttle driver was rushing us to get on the shuttle so he could depart for the airport. The whole thing was so strange--- even the non-descript pick up Places had a ton of people there that loaded into unmarked sprinter vans. VANS THAT MY HUSBAND AND MOTHER WERE GOING TO GET INTO BECAUSE THEY THOUGHT IT WAS FOX! Their shuttles are clearly marked but at the time we didn't know that (and for all I know those sprinter vans were Fox!) I would recommend saving yourself the headache and making sure you can conduct your business at the airport. I fully believe the nominal savings we thought we had using Fox was not worth the headache the "what ifs" (what if another traveler hadn't called to have a shuttle sent to us at 12:10-12:15 when they hadn't planned on sending a shuttle for the 12am arrival?? What if they got into a sprinter van thinking it was Fox's shuttle? What if they tried to charge us for dents/dings already on the vehicle?) and we actually ended up paying more than we thought we had in savings. The vehicle itself was okay, it definitely seemed like it has been used and abused. We babied it- but all functionalities seemed to work just fine. All and all we learned our lesson . Now that we know what to expect, I'll definitely take it into consideration for future trips requiring a rental vehicle. read more

Fox Rent A Car - The final receipt sent to us after we returned the rental shows all the fees. - Car Rental Near Me - Orlando, Florida

They are all scammers and all liars! They will scam you, please be aware. They will charge you with hidden fees, good luck trying to get your deposit back. read more

We were at first skeptical, but great experience. Fantastic, very clean, very cost effective. You get to name your price pretty much with all their options.They give you excellent service. I really was shocked. We would recommend Fox over all the major brands. We had a great experience check in check out was easy. The Nissan Versa is a fantastic little get-around-town car with great gas mileage and a roomy trunk, plus solid pep and an amazing turning circle. read more

With proper trip planning, this was an easy going experience. We got out of the airport to see the shuttle for Fox leaving, but another popped up less than 10 minutes later. The driver was fast back to the rental store. So we paid, and authorized our rental hold. Given the chance to use their insurance and toll package, we declined the insurance or Toll package. They let us know that they do not work with "Private insurance." So we understood that we would be fully on the hook for car repairs in the event of an accident. We carry full insurance from home, plus use our travel credit card. Which also provides rental insurance when you decline "in-house" insurance. So we are legally covered. With a credit card they authorize $150 hold for extra charges on the return. Such as if we gained tolls, or didn't refuel the car. They do not allow debit checking cards to do the hold. The car was great. A 2025 Sentra, that only had a couple things to note on the inspection. We only used 3/4 of the full tank provided doing 5 days of driving. The return experience after refilling the tank for $24 was smooth. You drive up to the shop, leave the keys in the car, and take your stuff. They inspect the car quickly, and confirm your email address for the receipt. Then you're off on their shuttle to the airport about 10 minutes away. Do not plan your return close to your departure time. In case there's any delays. Otherwise, it was quick for us with minimal shuttle waiting compared to other experiences of ours. read more

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Stay away!! I rented a car and was provided a price of $179.01. They charged my cc card $439 and said it was the security deposit and the full amount would be refunded them. When I reached out they lied and said I choose extra services like collision protection which I did not. read more

Worst rental experience I have ever had! Agent did not honor the original agreement and added LOTS of additional fees so rental was 2 to 3 times higher than original estimate! Parking lot was poorly lit and staff was of little help and gate agent could barely walk to car to check us out. Last, hours of operation do not work with all fights! I am following up my issues by filing complaints with BBB and with attorney general. read more

I had a very frustrating experience with FOX Rent A Car in Orlando. I had already prepaid for my rental as part of an Expedia package, and before arriving I was told that I could use my own insurance coverage. However, when I got to the counter, I was told that my insurance would not be accepted, which immediately added unexpected costs. On top of that, I was told I needed to pay for a Sun Pass, and I also opted to prepay for the gas fill-up. By the time everything was added, I was charged an additional $850 on top of what I had already paid through Expedia--for just a one-week rental. This felt extremely excessive and unreasonable, especially considering the rental had already been paid for in advance. While the car itself was perfectly fine and met my expectations, the customer service experience left a lot to be desired. The representative who assisted me was not pleasant or polite, even after I calmly explained my situation and what I had been told beforehand. There was no effort made to clarify or resolve the discrepancy--just a take-it-or-leave-it approach. Overall, this experience felt misleading and overpriced. I would strongly caution others to double-check all terms and be prepared for additional charges that may not be clearly communicated upfront. read more

I had a good experience at Fox Rent a Car and thank you Rola for taking care of me. Honestly, the whole staff were super kind, helpful and accommodating. I had a reservation, it was super inexpensive. It is $12 a day for their Sun Pass for the tolls. And you have to add it in advance, so it's not per use. There were an array of cars on the lot. My first car was a Kia but as I was driving, the tire pressure were all uneven so it felt like it was driving towards the right. I stopped by to drop it off and Rola was kind to upgrade me to a Nissan Rouge. Nissan Rouge drove GREAT. I was a bit hesitant to drive a bigger car but Rola assured me that it was a smaller SUV and a good drive - she was right. I dropped off my car at 640am and the shuttle was already waiting. The driver WAS SO KIND and funny and helpful. Older gentleman. Letting me know where the VIPs go and their limos. I enjoyed and will stop by when I am in town. read more

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This was my first time renting here. It was definitely different than other companies. They offer a shuttle from the airport to the facility. read more

Horrible! Rented a car from them to save money. Convenience not there, had to wait and travel to the rental location with a shuttle that took 45 months to arrive, but I paid less. Then I got a surprise! For $13 in tolls, was charged $90 for administrative fees. A surprise I was not informed about prior. The saving money endeavor ended up costing me more than if I would have rented from a reputable car rental company. Not worth it... read more

BEWARE!!! I rented a car Jan 2026 and never saw a paper contract. They refuse to credit the amount when called on it also. They can manipulate your agreement because you sign a kiosk screen with minimal information and need to rely verbally on the sales rep to do the right thing. I was charged the liability insurance against my will and they will lie, cheat, and steal from you any way they can. This is a place for fraud allowing scammers to make a dishonest living at your expense. Consumer Protection Agencies should be hard at work to shut this place down. There is a ton of info on the internet to support my claim. You are better off paying a little more with a reputable company. Run for the hills! read more

FOR THE LOVE OF GOD, do not, and I mean do NOT rent from them!!!! They kept our "security Deposit" by charging a BUNCH of services and charges that were NOT disclosed. They first gave us a vehicle that was supposed to be a full sized SUV but gave us a small dodge Durango that had a bad starter. We just about got stranded in Cocoa Beach 1.5 hours away. Also, the moment we drove the Durango off the lot- we got pulled over by 5 or 6 cop cars because we had plates that didn't even match the vehicle! Mind you, we just flew in from a 14 hour flight with 3 children. It was awesomeeeeee! Once we had went back to swap out the vehicle for one that didn't have a crapped out starter, our new 4Runner had such bad alignment or struts that the entire vehicle shook on the highway. It was literally one bad thing after the next. When we finally showed up to drop the vehicle off, they insistedddddd they'd email us the contract and receipt of our transaction. Threw us a business card and said "if you have any surprise charges, just contact the manager here!" And sent us on our way. We had NO idea we would have issues with charges but they sure did. Once we finally got back home, we saw about $200 of the $1,000 security deposit came back. I called their horrendous customer service line and they said "all I can do it reach back out to the Orlando location to make them aware of the situation so it doesn't happen to other people in the future". Long story short, I paid $600 for the original rental, another $800 for a Sunpass (which is theft, that doesn't make any sense because it was part of the rental and even if it was for sunpass, there's no physical way that dollar amount would even come close to making sense). for two vehicles that didn't work, time taken out of our vacation to trade, and to be pulled over by half the police on night shift. Do not do it!!!! These people are shady con artists that know exactly what they're doing!!!!! read more

I booked a budget midsize rental with Fox Rent A Car months in advance for $340, expecting a straightforward transaction. After a delayed flight, I arrived at their Orlando MCO location just before midnight, exhausted from nearly 7 hours of travel. Instead of a simple pickup, I was told I had to buy Fox's insurance (false -- I have full USAA coverage), pressured into a toll pass with "every road in Florida is a toll road" scare tactics, and upgraded to a minivan I never requested. The final bill was hundreds more than my original reservation. This felt like a classic bait-and-switch targeting tired travelers, all while advertising "budget rentals." I've contacted the GM and corporate with no resolution. If you're traveling through Orlando, be extremely cautious -- read everything carefully, decline unnecessary add-ons, and be prepared for aggressive upselling. read more

Please read this warning. First things first. We rented a "Special" car from this place for three days. When we got there, they gave us a Toyota corolla. After a discussion about the difference there website shows as the "Special" cars and "Managers Special" it was quite a letdown. There should be a clear difference between "Special" and "Managers Special." Then The BIG Scam! We drove to Merritt Island and back one time. I believe it was one toll there and one toll back. This place charged us $68 in toll fees. Be aware. This is quite the scam. read more

Charges a $60. rental car surcharge for each road toll encountered. We had one road toll at $7 plus the $60 surcharge. Driving around Orlando it would be easy to encounter 10 road tolls which would result in a $600 surcharge. This charge has to be illegal. read more

I was a victim of misleading toll information at pickup - very expensive mistake. Rented from Fox Rent A Car at the Orlando (MCO) location. At pickup, I specifically asked if I could use my own toll transponder (such as SunPass). I was told by the desk agent that third-party toll transponders are not allowed on rental cars and that I had to purchase Fox's toll program. I later learned this information was incorrect. Florida toll authorities allow portable third-party transponders to be used in rental vehicles. I relied on what I was told at the counter and ended up paying significantly more than necessary in toll-related add-ons. If you rent here, be extremely careful with add-ons at the counter and independently verify toll options before agreeing to anything. I wish I had. read more

1 Star - Never Again with Fox Rent A Car (Orlando, FL) I travel often, and have rented from several companies over the years, but my experience with Fox Rent A Car in Orlando was the worst by far!!Here's exactly what happened: 1. Long Wait & Rude Service I stood in line for over 45 minutes, and when I finally got to the desk, the agent was rushed, dismissive, and visibly annoyed to be helping me!! Zero professionalism or courtesy. 2. $1 "Hold" Charge The agent said he needed to put a $1 hold on my card for their system, and that it would be refunded. Surprise: it never was!! 3. Huge Difference Between Quote and Final Cost I booked the car at $150 total (including taxes and fees). My final bill? $255--thanks to undisclosed fees, and random surcharges that were never mentioned during booking or pickup! 4. Forced Toll Package With Threats of Fines I was basically forced to purchase a $13.99/day toll pass, with the agent warning me I'd be charged $15 per toll if I didn't. It didn't feel like an option--it felt like a threat! 5. Ridiculous Passport Request Despite being a U.S. citizen with valid ID, the agent insisted on seeing a passport. After I explained that I didn't have one on me, he reluctantly accepted other ID I had lucky brought with me this time, but was clearly irritated. He said their system "required it," which made no sense! I never had to give a passport to rent a vehicle before! 6. No Vehicle Assistance After all the hassle, I was simply handed the keys and told to find, and inspect the car on my own. No one showed me where it was parked, no walk-through, and not a single staff member in sight. I actually had to set off the alarm just to locate it in the lot. To protect myself from any false damage claims, I took detailed videos of the car inside and out--because at that point, I didn't trust them at all!! Final Thoughts This was a total mess--hidden fees, bad service, and a complete lack of customer care. Long wait for the shuttle bus to the airport . I'll gladly pay a little more next time for transparency, and professionalism with companies like Enterprise, Avis, or Hertz. Fox is not worth the headache!! read more

DON'T DO THIS TO YOURSELF! I READ THE REVIEWS AND DIDN'T LISTEN AND THIS IS MY EXPERIENCE. Incredibly frustrating experience with Fox Rentals, and I would not recommend them to anyone. From the moment I arrived at the airport, I had to wait far too long for the shuttle to pick me up, which already set the tone for the rest of the rental process. When I finally got to the counter, it felt like they were more interested in upselling me insurance than actually renting me a car which was paid for full before. Despite having my own INSURANCE COVERAGE, they refused to accept it and insisted I purchase theirs. On top of that, they wanted me to buy a TOLL STICKER. I had to pay $208 for insurance. Then after a month a see a CHARGE ON MY CARD $55.86 for just TOLL for witch I was not provided proof I passed one neither contacted. The lack of transparency and customer service at Fox Rentals is appalling, and I will never use their service again. There are plenty of better options out there that actually respect their customers and offer fair, honest pricing. The total for a basic Dodge Charger for not even full 3 days cost me around $330... Is there any other unexpected charges coming Fox? read more

Fox Rent A Car - Car Rental Near Me - Orlando, Florida

Need better service and honesty! First, the service is slow. Each counter person has to walk back and forth multiple times between two locations to finish each customer. That creates a long waiting line. Second, they can't get the car ready in time after finishing the paperwork. I am told to wait for 25 minutes, but ended up waiting for more than an hour. read more

Fox Rent A Car - See the long line, - Car Rental Near Me - Orlando, Florida

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The worst: stay away! I booked through Expedia. Upon return of the car when my rental was up, I was immediately rushed into the shuttle bus, just as the car check-in process had begun. When I returned home, there were additional charges on my credit card, too late for me to discuss them. I filled the car's tank immediately before going to return the car. Only one gallon was used on my short drive from where I was staying, back to Fox (approx. 25 miles). I was charged for a full tank of gas. There were also other charges that should have been included in the Expedia fee. Over $100.00 worth of bogus charges were added. Other problems: 1. After booking, you get a notice stating that during peak hours, shuttle service may be delayed. That was very true. Far slower than any of the other companies that picked up at my stop at the airport (some companies had two pickups before the Fox bus arrived). 2. The bus ride from the airport to Fox address was 22 minutes. It's not close to the airport. 3. When I finally got the car, it was not clean. The windshield & rear windows (inside & out) were filthy & water spotted). Not good in the bright Florida sun. I had to stop & buy window cleaner & towels. Please don't be fooled by their slightly lower price: they will stick you with bogus charges at the end. In addition, you'll receive substandard car, & service. read more

I've been waiting for something bad to happen since there are so many negative reviews. This place did great on my Florida trip. You just need to do a little research and pay attention to what you're signing and you'll be fine. I had a safety issue with my initial car, they immediately swapped it out for a different one without issue. Was in and out in less than ten minutes. The car was clean, reliable and fun to drive. Drop off was a breeze and the shuttle to the airport was timely. Saved a ton of money using Fox and they did exactly what they promised. My one piece of advice... if you DO NOT want to pay for insurance, just decline it. The one thing I noticed when checking out was that they asked "Do you want basic coverage or premium coverage?" - notice they didn't offer no coverage, even though I didn't want rental insurance. So I simply declined it. But if you weren't paying attention, you could easily get roped into an extra charge. read more

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Upon pickup of car on 11/27, all add-ons, coverages, options, etc. were DECLINED. I was charged $255.03 and was told this was the deposit hold and would get it all back upon drop off if no issues. We were asked about tolls (PlatePass), coverage, and fuel. I declined all several times. They were asking if sure as there are a lot of tolls in the Orlando area. I was 100% sure as very familiar and was not driving on any toll roads. I said no and they acknowledged. There was no paper contract or anything to read or sign. There was a blank screen on credit card to initial or sign. He said it was to decline everything and just the rental. There as no issues at drop off and was waiting for refund. A few days later, I got a refund of $189.48 which was $65.55 short. I called the day I got refund (12/3). I was told that I purchased PlatePass and they sent me the receipt. I informed that I did NOT purchase and was declined. They said there is nothing that can be done besides send escalation to location and would hear back in 24 hours. I called again on 12/4 to follow up as did not hear back. They advised the same and a manager was not available so would call me back in 24 hours. I called again on 12/9 to follow up once again and same thing. There is no records and no manager to speak too for dispute. I attempted survey after call and it immediately kept saying invalid selections and thank you for survey. It appears they did not allow me to do survey as they knew I'm disputing and upset. I called again on 12/12. they are refusing to do anything or investigate. They said I have to keep calling to ask for manager. They forged and did fraudulent charge to my card and refuse to acknowledge. I have BBB complaint currently in progress. Hopefully can get attention and reply from that. BEWARE BEWARE BEWARE read more

The car might be cheap rental, but the bottom line is terribly expensive. The Sunpass is a SO expensive which is additional and you have to purchase it, per FOX policy. A 2 week car rental, it's expensive. WE only wanted to $30 0n the Sun Pass, they said a BIG no. Turned out to be under $200.00 The car was nice, they had a shuttle to the airport. The bottom line is all the junk they tack on! Next time it's a NO! Stay away from FOX! read more

I could probably overlook their dirty, trash cars if their customer service wasn't so terrible. They're just scammers, with loads of "hidden fees", and higher prices for locals. They honestly must scrap the bottom of the barrel to hire people because not a single person at this location deserves to be employed. Avoid at all costs. read more