The desk agent Antonio is awesome and has GREAT customer service. the care was great and we enjoyed our vacation. The garage return attendant was terrible. When I pulled up, we were greeted with, "You are late and we are charging you a late fee!" It caught me off guard to be greeted in this manner. I explained to the young girl that I picked up the care at 1pm and paid for a full 8 days and that usually means returning the next day by 1pm was still fully paid. I am bringing it back using only 5 hours on the last day. She immediately shot back and said "you stated 6pm on your return time and it is 7:04pm and I am charging you 2 hours late". When I said, "Serious?' She said, "Yeah I am serious, you heard me". I asked for a manager to speak with and she said I could call or go inside. I was on my way to catch a flight and had no time to go to the rental car desk and find a manager. Hopefully, someone sees this and can help with the customer service on the return side of the business. I know some of these young kids are not used to talking to adults, but if you do not know how to speak to customers, do not put these employees in those positions. read more

Rented a vehicle to drive my son home from college. After turning in the vehicle I realized I had left a few items in the hatch of the vehicle and retirned to MCO on the same day to retrieve them. I was told that the car was being cleaned and the items must be in lost and found but the lost amd found person had gone home for the evening with the key. I returned the next day and after waiting an hour I was told the lost and found oerson was out sick. She remained out for the next five days and I cycled through various managers who promised to get back to me. On Tuesday (7 days later) I was told no items had been turned in and that they would open a claim and check the cameras and get back to me within 24 hours. No return call, no update. I called today and they made the mistake of picking up the phone. I identified who I was and explained why I was calling amd was met with "Oh I can't really hear you, I'll call you back." Then the lady hung up and didn't answer again. So not only are we going to take things that are left in the vehicle, they are going to be super unprofessional. Think carefully before you spend your money here. read more

I had a great experience with Sixt rental cars at Orlando International this past weekend while visiting fam for the weekend. As soon as I approached the car rental area at the airport, I was flabbergasted at the seemingly never ending line at the other rental car companies. Seriously, there must have been 40 families in line. At Sixt, there was literally only 2 people ahead of me. I booked ahead via Expedia, which I almost always do when renting a car, especially at an airport rental. They gave me a 2025 Toyota Rav4 hybrid, which was an absolute rockstar during my trip. It was comfortable, had great gas mileage and handled the road quite well. I will definitely be renting from Sixt in the future, for sure. read more

Never rent from Sixt. It was a long line to get the car. Then, It took forever to find the car in the garage. Getting out of the garage was also an ordeal. At my first stop, I notice small scratches that weren't visible in the dark garage. A month later I get a bill from Sixt for the scratches. They need to do a better job checking the cars on return and improve lighting in the pick up area. read more

To start, the vehicle we had rented was no longer available. They gave us a good alternative, so that part wasn't too disappointing. The main issue was when we returned the vehicle and the following day received a "special cleaning fee" of $110 with no explanation. It was an unauthorized charge to my credit card. We had returned the vehicle and a Sixt employee inspected it in front of us and never mentioned any issue. The vehicle had some minor debris on the floor which would typically be vacuumed during the rental car turnaround. For some reason they charged us an exorbitant cleaning fee for literally no reason. We had no spills, no stains, no odors in the vehicle at any time. It clearly is a scam to take more money from customers. Please be careful and make sure you document everything! read more

**Extremely disappointing experience with SIXT Orlando -- I feel completely misled** I have rented from SIXT before and used to tell people about the positive experiences I had. Unfortunately, this rental completely changed my opinion, and I will not choose SIXT again unless it is truly my only option. The issues started at pickup. I was upsold into an Escalade that I did not need. I was told the larger vehicle was necessary because it was the only option that would accommodate our luggage and that other available vehicles would not work. That was not true. A standard SUV would have met my needs, and I saw plenty of standard SUVs available when I was walking to the vehicle. The most frustrating part was that I did not realize I was being placed into this particular vehicle until I was already outside with it and the rental contract was complete. To make matters worse, this was a short-wheelbase Escalade, not the larger version. The vehicle description clearly indicates it accommodates approximately three bags, not five as I was led to believe. The employee assisting me should have known this and provided accurate information. A Ford Expedition Max was parked right next to it and would have been a much more practical, comfortable option -- and likely less expensive. Even worse, my reservation details appear to have been changed without my knowledge when the vehicle was changed. My flight was scheduled to leave after 7:00 PM, so I intentionally scheduled my return for 5:00 PM. Somehow, the return time was changed to 12:00 PM without my approval. Why would I schedule a return for noon when my flight was not until 7:00 PM? Because of this error, when I returned the vehicle at 4:00 PM -- an hour earlier than the return time I originally selected -- I was charged for being hours "late." This makes absolutely no sense. The vehicle itself also had issues. Throughout the week I had it, the theft alarm randomly and repeatedly went off every 15-30 minutes with no one near the vehicle. The liftgate also did not function properly unless I used the interior button. Unfortunately, I was not in a location where I could easily exchange the vehicle, so I had to deal with these issues for the entire rental period. I contacted SIXT regarding these concerns, but corporate has been unwilling to take responsibility or provide a reasonable resolution. No refund, no meaningful acknowledgment, and no ownership of the multiple problems caused during this rental. This was not just a poor vehicle experience -- it was a frustrating experience from the pickup process through the (lack of) resolution process. I genuinely feel misled and taken advantage of as a customer. I would also like to point out that I am a Platinum SIXT member and regularly rent vehicles through corporate travel. This experience is significant enough that I will be reporting it through my company's global travel program for consideration. I hope SIXT reviews how they handle upsells, reservation changes, vehicle quality issues, and customer concerns. Based on this experience, I cannot recommend SIXT and will not be renting from SIXT again. read more

The absolute WORST customer service. Representative lied and stated that charges would fall off at return. These have not and have been fighting this for over a week. read more

Seamless experience using Sixt. Customer service was great at the front desk and returning the rental. I arrived around 2:00 AM. They offered a toll package and then an insurance package. I said no to both and the agent did not harass or butcher me to get them. Simply. Transparent. No problems at all. read more

it pains me to even give them one star. only because women at desk was pleasant at check out. we rented the car for one day at end of cruise we took our son on before boot camp. sixt provides you a QR code to send pre photos or videos of car before you use. For the FIRST time ever my husband didn't take a video of the car. No sooner did we get home to New England sixt sent an email to tell us they were charging us $2500 for damages done to the car. The photos they sent looked as if someone rubbed car with a door and could be buffed out. They would not take any consideration and charged us the $2500. We have used this company very frequently and driven several states with no issues to now use a car for 5.5 hours and it cost more then the entire cruise. Stay away from this location at all costs. I for one will never ever use them again. read more

I rented a car from this company September 7th 2026 to September 11th 2026. Pick up agent mistaken me of the previous renter. I had inspected the car. Initial thoughts that the interior had some stains and exterior doesn't look like it was washed. overheard employee stating car was returned yesterday but wasn't checked in properly. upon first inspection, I saw rims were bronze. it was thunderstorm and raining all week. I returned vehicle. the employee did his inspection and told me it looks all good. few hours later I received email claiming I damaged the rims. The picture showed silver rims. I realized that the rims was badly caked on with European brake dust. Rain washed and exposed damage from prior renters. They are trying to pin this on me and have to go through the hassle of fighting this claim. I would stay away from this location at least as this was my first rental for personal use. I had used rental for business use. First time using this company. Never using this company. Ill stick with Enterprise and pay more to avoid future headaches. This location is disorganized, bad communication, and not cleaned after each use read more

I have used this location twice and likely won't be back. Signage to get to the pickup location is terrible. One sign just sends you to the left on the bottom floor of the garage and gives no further direction. Sign on the elevator says it's on the second floor. Had to talk to someone at another company to tell me it's on the next floor up. Guy who helped didn't seem to care. Also, I had to shorten my rental due to the snowstorm, so my car got downgraded and the daily rental price went up significantly. Likely not coming back to this location. read more

Warning. Do not rent from Sixt. They will try to shake you down for fraudulent charges after your rental. They tried to charge me for tolls when I did not have possession of the vehicle. Since they don't answer the phone, I sent 4 emails protesting that they were fraudulently charging me for tolls while not in my possession. Apparently, they don't read email. This was their response. read more

Sixt Rent A Car - Sixt response - Car Rental Near Me - Orlando, Florida

Did anybody ever rent a car from them & they bill you for damage u didn't cause that was already there, we have before & after pictures they still tried to bill us read more

This rental service must be a secret! The gentlemen greeted me with a smile and made the return seamless. It took me exactly 5 minutes mainly because I was unpacking. I liked the car so much it was hard to say goodbye. The engine! I filled up 2 times for 10 days and drove all round Florida. I will be back for the same car! I maybe in love! read more

Sixt Rent A Car - Rental car - Car Rental Near Me - Orlando, Florida

It should be called scam rental instead of sixt rental. They send us an estimate for damages on the car we rented. $1500. Stay away from this company at all costs! They "scan" the car with some sort of imaging machine that enlarges a typical chip from wesr snd tear. No good! read more

They shouldn't even get one star. I had a reservation for a suburban 7 passenger. Tried to switch me to a c- class. I am traveling with 7 people and lots of luggage. Tried to then tell me nothing they can do but up charge me for a smaller medium size vehicle. read more

Sixt Rent A Car - My proof of confirmation. - Car Rental Near Me - Orlando, Florida

BE AWARE! Either purchase their insurance or take a VERY detailed video of the car before even leaving the garage. If you don't get their insurance, they will fish around emailing you, trying to find out if you have video or photos, if you don't, they will charge you for old damages. They wouldn't show me photos of the scanner you go through as you exit the garage, only when returning the car. Worst car rental experience ever, costed me an extra $975 . read more

Stay far away from Sixt. A wheel got scratched on a curb, and they billed almost $600 for a $150 wheel repair. I spent 10 years in the car business and am very aware of the true cost; this is nothing more than price gouging. Google "SIXT Reviews", and you will see they are known for aggressive damage policies and overcharging. Once paid, they continued to email and call looking for payment. Proof of payment was sent multiple times, but they still turned me over to collections. Do not rent from this company. read more

I rented a nice BMW Series M4 convertible for 6 days last month from the Orlando MCO airport. When I went to get it from the rental parking garage I noticed that it had a LOT of scrapes, dings and scratches to the body and wheels. Due to reading the review warnings on here I spent some time taking pics of each and every one of them before I drove off. 20 days after I returned the vehicle, I received an email saying that there is a new 10cm scratch on one of the bumpers that happened during my rental period. I guess Sixt hopes that people have deleted any prior damage photos by now but I did not. I responded to their email and filled out a damage report, including a pic of the 10cm scratch that was there at pickup. Date and time stamp is on the photo, which corresponds to my pickup time. I have a feeling that this will be a back and forth headache but I am ready to fight it for as long as it takes. Bottom line, CLOSELY examine your rental before you leave the lot and document ANY damage via photos or a video of the entire vehicle and do not delete them after your rental period is over. I will probably not be choosing Sixt whenever I return to Orlando. Sad, since my previous rental experiences with them in other airports and other countries were excellent. Edit: After I filled out the damage report and submitted the prior damage photo I received an email from Sixt 3 days later, saying that they reviewed my claim and have determined that the scratch did not happen during my rental and that they are closing the case. I appreciate that but I can only wonder how many other customers did not take meticulous photos of prior damage and what was the eventual outcome in their case. read more

They picked us up at the airport, dr over us directly to their place of business. There we were assisted by a very knowledgeable and professional young lady whom got us what we needed. I would definitely recommend SixtPR to all. read more

Sixt Rent A Car - My brother and I at SixtPR are renting our car while on vacations from Orlando and California..... - Car Rental Near Me - Orlando, Florida

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If you're renting at SIXT Munich Airport (MUC), especially for cross-border travel, proceed with caution. At pickup, the counter experience was high-pressure and upsell-focused. We were also placed into a different vehicle class than originally booked. While substitutions can happen, the overall interaction felt transactional rather than customer-focused. More concerning was what happened after the rental. I selected cross-border authorization during booking and independently purchased a valid Austrian digital vignette prior to entering Austria. The vignette was activated on 24.01.2026 at 14:22. The alleged toll event cited by SIXT occurred on 25.01.2026 at 13:44 -- clearly within the validity period. Despite complying with Austrian toll regulations and providing timestamped documentation showing the vehicle's plate was covered, SIXT Munich Airport charged €200 for a substitute toll weeks later. When I submitted proof, I was told that SIXT does not evaluate whether a fine is legitimate and simply acts on the authority's notice. That means even if you follow the rules, pay the required toll coverage, and provide documentation, the charge can still be passed through without meaningful review. As a foreign traveler relying on a major international rental brand, I expected reasonable dispute handling and assistance -- especially when documentation clearly supported compliance. Instead, the burden was shifted entirely back to the customer. Between the high-pressure counter experience, the vehicle class substitution, and the post-rental handling, I would not recommend SIXT Munich Airport for cross-border travel. read more

This is hands-down the worst rental experience I've ever had. I rented a Mercedes from Sixt at Orlando International Airport, treated it with absolute care. A weeks later, I get hit with a $652 "damage" charge for some scratch I did not do. They provided zero evidence or photos. Even worse, I bought the extra insurance they offered at checkout. So when they sent me the charge, I asked, only to be told after the fact that it "doesn't cover the rental car." What exactly does it cover then? A coloring book? It's a complete bait-and-switch designed to confuse renters and wring more money out of them later. Now they're threatening to send me to collections and report me to credit agencies -- all based on a charge they refuse to properly document or explain. Total abuse of power. And from reading other reviews, I can see I'm not alone. This seems to be a repeat scam they run on unsuspecting travelers. Shame on this company. Sixt is operating like a fraud mill, not a car rental agency. I will never use them again, and I'll tell everyone I know to stay far, far away. Rent from literally any other company. Even a sketchy roadside rental would be more honest than this. read more

Absolute horrible customer service, just wanted to extend my rental but I guess you have to speak another langauge to get anything done. Rude people and very difficult to get a hold of management. Will not be using them in the future. I also see others having issues with price gauging. What a scam of a company. read more

My only assumption is that the people who work here do not read or have access to their reservation system, and cut out of work early. Horrible. We had a reservation at 4:00 p.m. We got there just before 4:00 p.m. and everyone was gone. After spending almost 40 minutes on the phone I was told you can rebook at the airport, which is really far away, for nearly 4 times what you booked this for, or we can cancel, but don't worry, because it is our employee's fault, we will let you cancel for free. What a horrible waste of time and money. Now we have to use ride share for all our needs and it is going to be a lot more money. Plus my pregnant wife gets car sick when she is not driving, which was one of the main reasons we wanted to rent a car in the first place. She is going to be super sick now because of this lazy employee and this companies refusal to make things right. read more

HORRIBLE Experience. Terrible customer experience. They hide hidden charges in the receipts, charged me for insurance when I specifically told the customer service representative multiple times I did not need it. I still got charged for it and they would not take it off. This company is so sneaky and shady. Would not rent from them again. read more

Just received a charge on my credit card, three months after the trip! Their customer service claimed no record of it. In dispute with credit card company. read more

If you make the mistake of booking through a third party watch out. Take detailed pictures of your rental and be prepared to fight fraudulent damage claims. They are trying to charge us for surface chips on a windshield that did not happen while we had the vehicle. Only saving grace is we purchased insurance from the third party. Now we have to wrangle with both. We will NOT use Sixt again if the only option is to walk! read more

What a mess! Rented at Ft. Lauderdale airport and drove to Daytona. Got a flat tire and found the rim is bent. Need a new wheel. They want us to have it towed to Orlando but can't tell us what it will cost!!! Never again! read more

Rented a car from Sixt at Orlando airport. It would have been a 5 star review, but more than a week after the return I was sent a damage claim for $1037. There was no damage to the vehicle when returned that wasn't already there. I've called and emailed. No reply to my emails even though one was a response to the email sent to me. I keep being told I must have used the wrong email. Nope! They've been sent to the correct one. I've asked for specific information and now was told that they probably just deleted my email because they aren't required to provide the info requested. The reply to my Google review was to contact customer service. I did and was told they have nothing to do with claims. I find out today they're closed on Wednesdays and Thursdays. However, they're recording says they're open Monday through Friday 9a-8p EST. Friday they don't even open until 12 EST. I'm getting notices threatening to send me to collections, but they won't answer my questions or respond to emails. This is ridiculous! Don't use this company. It's a scam and they are out to extort money from their customers. read more

I rented a car in Orlando to drive to Daytona beach. The initial charge looked reasonable until the charged me over $150 to vacuum after return. Beware! Hidden cost! Was almost as much as the rental!! read more

I exclusively used Sixt for car rentals while traveling in the US and Europe but after the experience I had on my last reservation I will never give them my business ever again. I reserved a car for a 3 week work trip using a third party app and prepaid for my reservation. My work plans changed and I needed to pick up the car a week later than originally scheduled. I called Sixt customer service (it is impossible to get ahold of an individual location) and spoke with an agent who said this wouldn't be a problem to pick the car up later as long as I was not asking for a refund (l wasn't). I arrived to pick up a car and Sixt said they wouldn't honor my prepaid reservation. Even though I still had two weeks left on the booking. They offered to treat me as a walk up reservation where unsurprisingly the rate for a rental nearly tripled for a two week rental versus what I originally paid for a 3 week rental. They had numerous cars available so this was not an availability issue. I now have to dispute the credit card charge since they are refusing to honor the reservation or provide a refund. Overall a terrible experience especially for someone who spent over $6,000 last year on Sixt rentals. read more

Jobana and Tito are excellent assets to the company. They were able to resolve a minor issue i had with a smile and resolution. Thank u

My review has to do with a business practice other than rentals. I unknowingly parked in a Sixt spot and flew to NY. Upon return in the evening my car was gone. They towed it to a god-awful remote location that was closed...on a rainy December night. The tow charge was $600 plus taxi service etc. The facility at Orlando was not plainly id'd as Sixt with no cars around except a clown sitting with the motor running. My conclusion: this is a revenue source for Sixt at Orlando. The tow company said they have several cars on their lot from Orlando Sixt. I am leaving out the agonizing details of the evening but you can likely imagine the horror. NEVER would I consider using this foreign soulless company. read more

This was one of the experiences I had with a car rental company in a long time. This rental company is located at the airport. You can schedule your pick and return here at the airport. I made my reservation through Sam's Club. The only thing I needed to do was provide my confirmation number. The service rep I believe his name is Rufio. He had a wonderful sense of humor. This was during the memorial day, holiday May 26, 2025. They had a lot full of vehicles. I just knew there would be an issue locating the vehicle I reserved. He located the vehicle I reserved and game me directions to the area to pick up the vehicle. Once I made it to the garage, the service attendant provided me with the keys and aisle and space number where the vehicle is located. Directions out of the garage was clear and concise. The return of the vehicle was very simple. There was an attendant in the garage waiting to assist each return vehicle. She made sure we got everything out of the vehicle and she checked the mileage as well as gas and gave me a receipt immediately via email. There were no extra hidden costs with this rental. I would recommend this rental agency to family and friends. read more

Sixt Rent A Car - Car Rental Near Me - Orlando, Florida

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The best price by far, easiest and fastest pickup and drop-off! The car was clean and didn't smell like smoke like SO many others do. Recommend 100% I will never rent a car from anyone else. (When they asked me to fill out the info before hand so I can just walk to my car, I was skeptical -but they actually mean it!) read more

While the company provides newer cars and return the security money promptly they adamantly charge higher and take advantage of the customers as in my case in Florida-Orlando Airport, they charged me more that 4 times the amount they remitted for the Tolls thus I won't advice anyone to face the same scenario unless SIXT is the only option. Otherwise in customer retention there's no rationale of mistreating your clients if you expect them to ever use your services again. read more

It should be called scam rental instead of sixt .Absolutely terrible experience Sixt rental cars fort Lauderdale .I was charged for a flat tire that was clearly defective, not something caused by driving. To make it worse, the car didn't even have a spare tire in the trunk, which made the situation unsafe and completely unmanageable. Instead of taking responsibility for providing a poorly maintained vehicle, the company blamed the customer and slapped on extra charges. No spare, no help, no accountability--just fees. This is not how a professional car rental company should operate. If you value safety, fairness, and basic customer service, I strongly recommend renting elsewhere. read more

I've never heard of a car rental place not refunding a person's money when they experienced an emergency and couldn't make the rental pickup, I gave them a days notice. We went through Expedia, I called Sixt and they said Expedia had to refund our $$$when I called Expedia they gave me the same run around, so therefore I will never use any of these companies again. Must be a lucrative business for two companies to run a scam...but I guess this is the world we live in now. read more

Had a great customer service experience purchasing the rental from Addie. Then the car stopped working because the key fob died and the car won't start and the person named grace I'm dealing with currently is horrible. Terrible attitude. I'm stranded in the middle of nowhere in a parking lot of the fourth floor for 2 hours. Still no response for when the replacement will be here. These cars were not checked when rented to us. That sucks that it's a budget company, 699 total for a week and I'm literally stuck in the cold with no option. At least could have offered me an uber to my hotel while I'm waiting. But instead I'm standing in the cold. Update I'm still standing in the cold and after calling and being transferred to a call center in the Philippines they quoted me 3 more hours. They won't allow me to cancel the reservation so they can tow and told me I can't go to my hotel via uber and wait. I have received no confirmation, no text or email to confirm that help is on the way Update #2 it's now an hour after the last update and my phone is about to die Update #3, it is now the morning after as my phone had died, the company brought me a new car via a third person towing company. I had called sixt back to tell them that the car was in a parking lot and there would be a 7ft clearance only and whatever tow they send should be able to accommodate that around 10:30. All this started at 8:30 pm, at 11:46 the tow with the new car finally arrived. The person driving the tow with BME towing was really nice. I had to meet him in the front since his car wouldn't clear the parking lot and then drive the new vehicle to the old vehicle. A new contract for a new rental was sent and they put my return time for 8:48 am in the morning without consulting me for the day I return it. To top it off after having to drive another 25 min back to the hotel in the dead of night. I used their automated system to change the drop off time and now have to pay an extra 60 dollars because sixt call center didn't confirm my drop off time. They just filled out the new contract information on their own taking whatever liberty they would like without me on the phone. Overall the communication is horrible, they didn't explain the process, I had no idea a new contracts being made or if someone is being sent out with a whole new actual car until someone from a third party showed up. Why didn't the third party have anything for me to sign when they arrived? Do better. Seriously. I spent hours of my hard earned vacation time seriously stressed out in the dead of night. Thank goodness I didn't have children with me. read more

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This business has been trying to scam me and my husband since October of 2025. They would not provide us any proof of what the were trying to charge us $500 extra for and we now know they do this to most of their customers. They will now be hearing from our Lawyer since my husband just recently was notified that his credit score went down 100 points because of this company. It was over 800. We advised them not to pursue this scam and asked them for documentation of the so called damage we caused, even though the car was looked over and accepted by one of their employees. We did not cause any damage to the car , not a scratch and now they have crossed a line. read more