I recently took a pair of ladies unlined dress pants to Em's to be shortened and re-hemmed. I…read morebought the pants, which were fairly expensive, to wear to my granddaughter's wedding and needed them back in a couple of weeks. The original hem in the pants was a blind stitch which every professional seamstress or tailor would agree is the appropriate hem for this type of pants. Em's was prompt in getting the pants back to me but she hemmed them on a sewing machine with a straight stitch and one leg was 1/2" shorter than the other. There was even double stitching in one area on the outside of the leg, very visible. I will not use her again. I took the pants to a professional alteration shop in town to be reworked with the proper blind stitch, they are charging me $15 vs Em's price of $25. Lesson learned!

I would not recommend this lady at all she took my daughters dress in 4 inch on the side when we…read moreonly asked her to fix the shoulder strap. I reached out to the owner and was told that is what I asked for and that is how she pinned the dress. She never pinned the dress on the side we never asked for it to be taken it since the dress already fix perfect. Owner would not make right by her mistake and we were forced to buy another dress for her dance.

I was highly recommended to this little gem by my dry cleaners. I found out this is where companies…read moresend their clothes to get altered. Agnes' talent for sewing and alterations is shown through her work. I come here every year to get my suit tailored. This year, I had challenging alterations where my travel/carry-on bag was tearing due to wear and tear. Agnes was able to sew a unique triangular strap onto my travel bag. Her adjustment made the travel bag continue its long life. I highly recommend for any alterations or sewing need to come here. Butler's prices are the best in town. My only con is that if you need service during the weekend. You have to wait until Tuesday to get work done. The business is located in what looks like a residential house. Very close to the South Augusta airport. Look for a sign in the yard.

This is quaint shop provides prompt work and quality service! We waited until the last minute to…read moreget a dress hemmed and pinned for social, 10 days out to be specific! Ms. Agnes and her team graciously worked to meet our deadline. What makes them exceptional is their customer service. The first time we went to pick up the dress, the train was still too long, which was my fault for not having the correct shoes for the first fitting. Ms. Agnes got to work with the pins and the dress was ready for pick up two days later!!! And at no additional fee for my mistake! We will use Butler Alterations for all of our tailoring needs.

I took my broken Dyson there. The owner said that he works on Dyson all the time. The part that was…read morebroken was no longer available I was told. Disappointed I was going to sell my machine for parts. Instead, I figured out what I needed, ordered it and replaced it myself. Admittedly, it was tough. After watching a few U Tube videos I was able to get it done. I felt that Jeff's sewing and vacuum is a great place to go but if Dave says it can't be fixed, go for a second opinion. No one's perfect.

For years this store has been our family's favorite for machines, fabric, and sewing lessons. They…read morehave the best customer service and go out of their way to help.

Unless you have time for someone to re-alter the dress, use a different alteration shop. When I…read moretried on my dress after leaving it there for over a month, the hem was uneven to the point that the underlayer was visible in many locations. She shortened the shoulder straps without accounting for the built-in bra cups which are now in a useless location. I have just enough time for another shop to try and repair the dress.

LOVEEE! They altered my dress in 3.5 hours due to an emergency! I couldn't recommend enough, and it…read morelooks great despite how it looked before!

The service here was atrocious. I have been double charged before on accident without an apology…read more And I was told when asking some questions "Do you want me to do your clothes or you go do it yourself?!" Looks like a husband and wife business. But always so rude. I'd rather drive to Aiken to get alterations than stay in Augusta and go to these people.

If you need something fixed this woman is amazing. I take everything there. She is always kind,…read morealways working, the place smells like the best food you ever ate, i am sure it is her lunch. her prices are min. Its a wonderful business.

a brand new dress shirt to be dry, cleaned and starch. When I picked it up, it had three black…read moregrease marks on it. with me and told me there was no way they could have happened here. I know that it did because I took it out of the package and brought it straight here. When it was on the counter. There were no marks on it. User beware of this place. They are uncooperative and arrogant when dealing with customers. I've been coming here for over 10 years. Sometimes you're greeted with smiles other times you're greeted with dirty looks. I will not return.

I've used this cleaners for 15 years. Initially I would average 20 - 30 shirts per week. Now…read morerarely do I take my shirts because they use to replace buttons that came off in Washington machine for free. But now they charge to replace buttons that came off in there machine. Is it just me, but on the building it say 2.95 cleaners. So one would think basic dry cleaning of pants was 2.95 but no my ticket read 2 pair of pants 9.90 seems like false advertising to me.

Many times in the past I have always been satisfied with the courteous and efficiency of their…read morework. This past Friday (4-24-26) I arrived at 9:10 AM. As the sign stated OPEN TUESDAY-FRIDAY 10:00 til....myself and another lady waited another 10 minutes giving the proprietor the benefit of doubt. I called the number posted...mailbox full. If there was some sort of emergency, certainly that information could've been provided. In this day and age people are very finicky and readily and lend themselves to not patronizing businesses because of an isolation incident.

The Tailor Shop performed a perfect alteration on a suit I brought it. I purchased a second-hand…read moresuit which needed the jacket sleeves and pant waist let out. They performed the service at a reasonable cost (~$50 for both alterations), and with great quality. My suit now fits very well, and I'm thankful they were able to turn a second-hand purchase into a real treasure!