Disappointing Experience and Misguided Assessment My mother…read morewas a resident at Mira Vie at Tinton Falls. At that time, the head nurse recommended that my mother be moved into memory care--a suggestion that seemed unfounded then and is even more indefensible today. My mother does not suffer from dementia or Alzheimer's; her challenges are strictly related to mobility, and she only needs minor assistance. The push for memory care felt like a clear financial move, since memory care comes at a higher cost. Concerned by this assessment, I had my mother's primary doctor conduct an independent evaluation. The verdict was definitive: the nurse's recommendation was wrong. Her doctor explicitly stated this and advised us to move my mother to a different facility. We followed that advice, and today my mother is thriving in a new environment--not in memory care, and never has been. She is happier, her needs are appropriately met, and she retains her independence. The experience at Mira Vie at Tinton Falls was deeply disappointing. The nurse's lack of discernment and what felt like a prioritization of profits over patient wellbeing was unacceptable. Shame on Mira Vie at Tinton Falls. Do better--hire nurses who are not only competent, but who truly understand and care for the individual needs of residents.

This place is a disgrace! Mira Vie has made a disaster out of this facility; executive director is…read morea joke; head of nursing had no clue on managing scheduling or time management skills, she magically is now gone; nurses to resident ratio is ridiculous, we were given excuses that our loved one's care was overlooked because there was only 1 nurse in the building, (is that even legal!); Social worker is useless; aid staff has been reduced to minimal, residents are left unattended for long periods of time because the few aids that are scheduled are taking care of a resident in need, leaving others unattended. Aids are caring but, at best, their attention to residents is severely limited, laundry is once a week, ridiculous when the majority of residents have incontinence issues, not to mention the number of washing machines and dryers is ridiculous, one on each side of the building. Brushing teeth should be considered standard care, but many times it was obvious by the smell on breath that it was not done, food was dried and stuck to teeth; lips and face were left with food residue after meals causing a rash. Clothes and personal belongings, clearly marked with name and room number,  go missing, and are found weeks later on the other side of the building or never returned. Excuses are ridiculous and probably subject to fines by the state. Although Chelsea was no spa and the Chelsea executive director was far from a gem, the aid staff was sufficient most days and proper care was given to our loved one. Should you decide to admit your loved one to this low grade facility, I recommend someone within your family go each day to check on care and belongings; my heart breaks for the residents who go weeks on end without a visitor, their families have no idea how much their loved one is ignored, so terribly sad. As with all businesses their focus is the almighty buck and the bottom line, however in this field of work, resident's care should not be at the bottom of the responsibility list. Shameful!!

We could not be more pleased with the level of care, support, and love our father received while…read moreresiding at Victoria Mews during his final years. The entire staff is extraordinary; professional, kind and committed to excellence. The home is clean, very welcoming and exudes joy. Thank you for all you support and assistance. We will be eternally grateful too you all. Lisa B

Victoria Mews is a wonderful assisted living home. Our family has had a number of elders live there…read moreand each one is/was cared for by the staff like they are/were family. Recently we had a family member pass. The care and support for not only the elders that are still there, but also for our whole family was amazing. So many of the staff knew what had happened and were always ready with encouragement and a hug. Management went above and beyond to help us during a difficult time. It really is a family and it shows in the way they care not just for their residents but their families as well. Thank you to you all.

Good evening I do not understand why people write some of the nasty and un true about any that…read moresad I have a love one in careone and he is happy at first he did not come out of his room at I met the activities Director a.d we talked and now went I visited I can even fine him he in activities GretaSmith kept her word thanks GretaSmith for all that you and your team do keep shining

Please don't not apply to activities!!! Director Greta Smith…read moreis a nasty and unprofessional worker. She is very rude and she doesn't want certain patients to be in the day room. She is disrespectful and a hypocritical person. My father was here and she told us to get out of the day room because we were having lunch and told us to go to the dinning room to eat. If I'm paying the bills to have my father to stay here he has every right to eat wherever he wants. I didn't want to mention this but I have witness multiple times of her screaming and being rude to her staff like crazy person . Also noticed her yelling at a resident because he wanted to sit next to the tv at a point where he was going to cry. She seems to like to belittle people. I don't want to imagine what happens behind doors. She sits in her office with a heavy set person and seems to be talking in a way I assume isn't the way to talk about other people which is not acceptable because My father at times likes to go to the day room and could be listening. Please if you're planning to apply to activities please apply or bring your family here try go next door because they are treating my father with more respect and love than this place where there is people who only care to receive a paycheck and have no remorse

Jared and Jason at Life force placed us with a wonderful aide named Tabitha. She cared for our…read moremother until her passing with the care and concern as if mom was her family member . The agency is very professional and quick to respond to to any questions or needs . Our family would wholeheartedly recommend them . The Many Family

I contacted life force when my dad could no longer be cared for at his assisted living home. Life…read moreForce placed a very nice woman named Bertha. Bertha was kind, sincere, and professional. She took very good care of my Dad allowing him to spend his last weeks in familiar surroundings. Jason was very communicative and always available. I would highly recommend.

We did a lot of research before finding this place for my 90 year old dad to recoup (rehab) after…read morehis sudden week-long hospital stay. We were mainly concerned about any possible Covid-19 cases, and were told there were NONE in this facility. Other reviews were decent, and it was supposedly a well-respected place. He had some serious issues, the first and foremost being that he had a Foley catheter put in when he entered the hospital. No one really knew why he needed to have the catheter, because there was no known cause for his sudden difficulty urinating. He has always had minor issues, but this was new. Supposedly there was no infection (we found out later there was). When we spoke to the admissions people at Troy Hills, we explained the catheter issue. They told us that they would do "voiding trials", where they take out the catheter, and then measure his ability to void. If there was still an issue, they would put it back in and try again later on. The doctors at St. Francis hospital (where he was during this time), also spoke with the people at Troy Hills regarding the voiding trials. They also told the doctor at St. Francis that is what they would do. The day they admitted him into Troy Hills, they decided they would NOT do the voiding trials. Instead, they ended up making an appointment (more than a week later, and then for the end of that week) for a urologist. They would not give a valid reason why they changed their treatment plan, and their mind about the trials. They did keep reminding us that he only had 20 days of full Medicare coverage before we had to start paying part of it. They did everything in their power to keep him PAST the 20 days, reminding us constantly that our share will be $176 a day after 20 days. In some phone conversations, they told us this 3-4 TIMES!!!! They were supposed to have a virtual "family meeting" each week. They are so unorganized, they didn't even give us call-in information for the first alleged meeting. Instead they called one of us, when they were supposed to be talking to the "family". I then had to TELL them to get my other two sisters on the call. This so-called weekly meeting only happened once, even though he was in there more than 3 weeks. The bottom line is that they do everything in their power to fill a bed, then they do nothing. They lie about their treatment plan, and instead try to milk every possible day they can from a patient. We were grateful to get him out of that lying hell-hole of a facility. Do not send your loved ones to this place. And to add insult to injury, they would send out a Covid update every day. This was an update with the total number of Covid cases in their facilities. They had the total patient cases listed as 45 patients tested positive, 10 patients died, and 36 patients recovering. This was the same number every day. (I saved the emails because I couldn't believe it.) Forgive me if I am ignorant as to the "new math", but did someone come back from the dead to recover? 45 positive, 10 dead, and 36 recovering??? Seriously? Sheesh. ***Update - 2 days after leaving this place, my dad was tested for a UTI and still has one. Troy Hills was supposedly giving my dad antibiotics for an infection, but the antibiotics were never handed over to his new place with his other meds when we moved him. Clearly they either never gave him antibiotics (they SAID they were, and I even handed them the PRESCRIPTION after the doctors visit), or they gave it to him for a day or two and then just stopped or forgot. At every turn, Troy Hills is proving they are incapable of even basic care - nevermind skilled nursing. It's a pathetic joke, and it's downright scary to think they may be "caring" for people who don't have any family to watch out for them. It is simply disgusting.

When my mother was first admitted, I was thinking what a great place this is. However, my opinion…read moreCHANGED DRAMATICALLY over the course of her stay (even though it was only for 6.5 days). - With the exception of two of the aides and one of the nurses, the level of care was unsatisfactory. If I hadn't been there from 9am to 8pm (or whenever they threw me out), my mom would have sat in a dirty diaper for hours and hours on end. Even after I requested that they change her, the usual response was "Okay, I will tell X to do it". Of course, "X" never came. Also, they were asked to shift my mom's position every few hours...that never happened either. There were many other simple requests such as "please put in mom's hearing aid and dentures in the morning" that were ignored most of the time. - The doctor didn't come to see my mother until her fifth day there - this is unacceptable. (Some kind of a Nurse Practioner saw her - but sorry, that's not a doctor.} The doctor never followed up with me, even after repeated requests. - Also, they did not not do bloodwork until her fourth day there and they had no plans to follow-up at some point with another set of bloodwork. They started giving my mom Procrit (for low hemoglobin), but they didn't follow-up to discuss it being given to her going forward. They also said that she might have pneumonia, but did nothing to confirm or treat it. Getting information from anyone was next to impossible. - The dietician never once came to see my mom or to speak with me (even though I left many, many messages both on the phone and with the staff). They were giving my mother food that she would NEVER eat - some of it due to religious beliefs. - The rooms (double occupancy) are small and dreary. They definitely need to to upgraded and brought up to modern standards. (They were kept relatively clean though.) - I've left numerous messages with administration, head of nursing, and others who are "in charge" at this facility. I'm still waiting to see if anyone gets back to me. Believe me, I will be contacting Genesis about this poorly run facility. - The ONLY bright of the stay was the caring and wonderful staff of the Rehabilitation Department and also the staff in the Social Services Department. They were all very knowledgeable, helpful, kind and dedicated. (They are the only reason that I'm not giving this place 0 stars.)

The staff was very nice and all mgr is great but they should have put my husband in hospital sooner…read more However my husband needed higher care. He didn't get better Place didn't always feed him and he desperately needed to be fed They did on the end and now he's in the hospital He declined being in this facility Don't know why But it's a good place but not for my husband unfortunately

Please don't not apply to activities!!! Director Greta Smith…read moreis a nasty and unprofessional worker. She is very rude and she doesn't want certain patients to be in the day room. She is disrespectful and a hypocritical person. My father was here and she told us to get out of the day room because we were having lunch and told us to go to the dinning room to eat. If I'm paying the bills to have my father to stay here he has every right to eat wherever he wants. I didn't want to mention this but I have witness multiple times of her screaming and being rude to her staff like crazy person . Also noticed her yelling at a resident because he wanted to sit next to the tv at a point where he was going to cry. She seems to like to belittle people. I don't want to imagine what happens behind doors. She sits in her office with a heavy set person and seems to be talking in a way I assume isn't the way to talk about other people which is not acceptable because My father at times likes to go to the day room and could be listening. Please if you're planning to apply to activities please apply or bring your family here try go next door because they are treating my father with more respect and love than this place where there is people who only care to receive a paycheck and have no remorse

Rich was extremely helpful in directing me to his contacts for assistance with my issue which is to…read morefully understand the LTHC coverage that I have under two policies that I began in 2012. At 70, I'm not in need of immediate care but I want to have an intelligent understanding of what my policy will cover in the future and to make some educated economic decisions between the premiums I am paying (which have now been increasing at an annual rate of 6%+) and the probabilities of cost of care and length of time care will be needed. Bottom line is this is one big crap shoot but so is life! Again thank you Rich for putting me in touch with good advisors. Evan Wallach West Orange, NJ

If you need an advocate to locate an appropriate living facility for you or a loved one, Rich is…read morethe man you want and need on your side. He is unobtrusive and always there to help when you need him.

The team at BrightStar took care of my aunt after she came home from having her hip replaced. They…read morehave great aides and the staff is very communicative. We had used another agency in the past and did not have a good experience but the social worker at St. Joe's recommended BrightStar and she was 100% right. I live out of state, which was a bit concerning and I thought about taking the time off from work but there were no issues. It was a huge weight taken off of my shoulders. To the BrightStar Team, Thank you for everything you do!

BrightStar and their team (Suzanne, laura, Dan) have been so supportive to me and my family over…read morethe last two years. My father was unable to walk when they began working with us and the aides and nurses have put a program in place that has made his progression so incredible... I can now take him for Memorial Day lunch like he deserves. The transformation has been no short of dramatic and I attribute that primarily to BrightStar's care. When we were looking for help there were so many choices. We chose BrightStar because of their 24/7 nursing oversight. When we did make our decision I found out that my wife's coworker also used BrightStar for her mom so my experience isn't unique. Make sure to give Suzanne a call when you're thinking about your homecare options. They are the best!

My mom is a resident there currently, and can i just say, the staff is amazing. very professional,…read morethe waitstaff is punctual. you can genuinely see that everyone working there has good intentions, this isn't just a job to them.. you can feel the love at the chelsea. I highly recommend!