4 out of 5 stars…read more
I've had consistently positive experiences at Providence Train Station. The staff are always courteous, friendly, and willing to help. No question ever feels like a bad question when you speak with them, and that level of customer service is exactly what travelers need--whether traveling for work or pleasure.
The bathrooms are definitely outdated, but they are clean and, importantly, do not smell. That may sound like a small thing, but there are plenty of businesses with much newer restrooms that cannot say the same. But they should have the option of paper towels to dry your hands, in my opinion of course, besides just hand blowers. Also one big note for the men's bathroom!! There are 2 urinals and there is no divider between them. So if you're shy or worried there may be prying eyes, then use the stalls.
I've never personally eaten at the deli, but it always seems to have a steady flow of customers, so that's probably a good sign. The convenience store inside is also very useful. Prices are what you would expect at a transportation hub, although I've found them to be slightly less expensive than at some other travel locations.
The station interior is currently undergoing renovations, and it appears that some exterior work is planned as well, including improvements to the sidewalk in front of the station. Hopefully, the upgrades will make an already convenient station even better.
One of the best things about this station is the location. It's right downtown and very easy to access. Providence Place Mall is only a short walk away, and the park directly outside the station is a great feature that makes the surrounding area feel much more inviting.
My only real caveat is access to Tracks 1 and 2. You have to go downstairs to reach them. I have not personally noticed an elevator nearby, although I would expect there is an accessible option somewhere in the station. There are escalators, but the ones I've used only travel upward rather than down toward the tracks.
Overall, Providence Train Station is convenient, clean, well located, and supported by a very helpful staff. With the renovations underway, I think it has the potential to become an even better station.