They are quick to sell these useless golf carts and very unprofessional about customer care after…read morethe sale ... DO NOT BUY THERE

Honest decent people that do good work, charge very fair prices and are courteous to boot. They…read moreare deserving of your business

Called to pick up my cart and replace batteries and a new tire. Very professional and got it back…read morein 24 hours. The cart looked new as they also cleaned it up for me. Highly recommend.

I have worked with R. Williams for over five years now. I have bought two golf carts, and their…read moreservice and attention to detail is unmatched. If you are in the market for a gold cart or need one repaired; you've found the right business! Fast, responsive, extremely knowledgeable, and honest! Don't go anywhere else!

Save your money take your business elsewhere. I had my golf cart motor rebuilt by them and it ended…read moreup failing while under warranty. After spending approximately $400 in shipping cost alone (shipping it 3x) they stated repairs are not covered because of every excuse on the book from having over heated it by running it way passed operating temperature, speed jumper wire, low battery voltage to incorrect lithium battery. I was even willing to buy a new unit if they would help me out a little bit and they wanted nothing to do with that.

Good guys, visited the shop to purchase some components, took the time to talk through my issue and…read morehelp me out. Use these guys, they know their stuff and take the time to make sure you happy customer.

Quality Golf Carts did a fantastic job servicing Lucy (our sweet orange golf cart). The customer…read moreservice was excellent, with fast pickup and delivery. This is our second purchase from Quality, and once again they exceeded expectations. Charles and Nick are quick to respond, professional, and a pleasure to work with. Highly recommend!

Purchased in 2020, good price, but the service later is what I have been impressed with. Nail in my…read moretire was fixed same day, p/u and delivered back. Next issue last year the service dept. explained in detail what issue I had as to why the Cart shut off for no reason, same result p/u and delivered back the same day. Sorry to see others were not as satisfied as I have been. bill Donovan 703 772 8988

Over the course of November, 2023 thru 2025, we have purchased 3-4 golf carts for our use and…read morerecommended them to others for purchase. I could not be more dissatisfied with their service, which they told me was excellent at the time of purchase. We've had to take each one that we purchased back for service. They stayed for extended periods when we needed them for our use. The reason we were given for the long duration was that they simply did not have personnel to service them, as we were told when we purchased. In good conscience, I could not recommend them at all for service and would stay away, as we have learned.

Great customer service. Bought 12v batteries for my cart. I didn't have a carrying handle, they…read moreonly had two and gave me one. Theses batteries are HEAVY. The loaded the batteries up for me. Nice folks!

I am extremely disappointed with my experience with Botero Carts in Charlotte, NC…read more When I purchased my 2025 Evolution D5 Ranger 4 Plus, the salesperson, Joe, introduced himself as the regional sales manager for the Charlotte store. He specifically told me that my cart would receive a free one-year tune-up and that if service was needed, they would either come to the cart or arrange pickup at no cost to me. That promise was a major factor in my decision to purchase from Botero Carts. Now, one year later, I am being told that this is not true. The logistics manager informed me that they will not provide the service as promised. Her explanation was that Joe, the salesperson who made those promises, no longer works at the North Carolina location and now works at Botero Carts in Myrtle Beach, SC. During our conversation, I was left with the impression that Joe may have made similar promises to other customers that the company does not intend to honor. Whether that is the case or not, as a customer, I do not believe I should be penalized because an employee transferred to another store within the same company. A promise made during the sales process should still be honored by the business. To make matters worse, communication has been extremely poor. I have been instructed to send information and photos by text message to a specific number, but after doing exactly what I was asked, I received no acknowledgment that my information was received and no follow-up regarding my warranty claim. Phone calls are not returned, and text messages often go unanswered. My cart has only recently crossed 200 miles and has been lightly used. Despite that, I have experienced several issues, including: * A malfunctioning backup camera * A burned-out taillight * Uneven front tire wear that suggests the cart may need a front-end alignment The logistics manager did tell me she spoke with her manager and that they would provide a free tune-up, but only if I waited until someone happened to be traveling to my area. Otherwise, I would be responsible for paying to have the cart shipped back to them. That is not what was represented to me when I made the purchase. I am currently still waiting on a warranty replacement for the taillight. I provided all of the information requested and have received absolutely no response confirming receipt of the information or providing any update on the claim. Unfortunately, my experience has left me feeling like once the paperwork was signed and the sale was completed, customer service became an afterthought. I expected much better from a family-owned business. Based on my experience, I would not purchase from Botero Carts again, and I cannot recommend them to others.

We are new to the area and stopped in to see what kind of carts they have. To my surprise they had…read moremany different carts to choose from. The sales person was not pushy and had an answer for all my questions. We would definitely recommend Botero Carts to all our friends and family.