So I was trying to shop local and order an expensive part I needed at Ferguson's in Ruidoso and I…read morehave to say.... I have rarely walked out of a business because of poor customer service... but the woman that was working there was BY FAR the RUDEST person I have ever had the misfortune of dealing with EVER! I have never been treated so poorly and with such disregard and disrespect. I am thoroughly disappointed and pretty disgusted. I desperately needed this part, but I will be happy to buy from a robot online than spend a penny with a business that clearly doesn't need or want my business. Why is there no option for zero stars??

We needed a Delta soap dispenser. Spoke with Warren who not only called us right back but also…read morefound the part immediately and placed it on hold at the front desk. Excellent Customer Service.

I prepared my backyard for installing sod- 2 months of hard labor removing the old overgrown grass…read more 100+ degree heat for weeks Alamogordo NM Tilling and removing old metal garden dividers leveling removing stones and pebbles Finally ordered sod from Lowe's online and paid for it on August 16 with a delivery estimate date of August 24 Yesterday Got up at 6am hoping for a morning delivery expecting to be installing the sod all day. I had read some reviews where people had written about having pallets dropped inappropriately and I did not want that to happen Waited and waited while the status showed arrival on 24th Tried calling Lowe's only able to communicate with A I ARRIVAL STILL SAYING Due today Checked online today and the new estimated delivery is September 30 UNBELIEVABLE Now I have a dirt yard next to my 60 foot in ground pool with 100 degree weather dust dirt etc into the pool I'm not the type of person who complains but this seems to be the best way to have my voice heard Hoping to hear from a compassionate human from Lowe's and not some artificial intelligences Great companies exceed their customers expectations

On Feb 6, 2026 @ 12:45:32, I was at the Alamogordo Lowes Home Improvement Store #1761. I went there…read morebecause I was working on a project for my home. I needed a number of items in various departments. I'm 74 years old and I can walk but it's hard. There were 4 individuals at this store that day that were VERY HELPFUL to an old man who needed help. Their names were: SUSAN, DONALD, JOHNATHAN, & JIMMY. They were extremely helpful and patient with me in the nearly hour that they were helping me, answering my numerous questions, and organizing my multiple purchases. The lady at checkout was also very quick and helpful. I didn't get her name. The customer service these individuals displayed was OUTSTANDING!!!! They should receive commendations etc. from the store manager, regional manager, and Lowes corporate. I missed the 7-day deadline to use the survey on the receipt, so I'm doing it this way.

foxworthgalbraith is a five star lumber yard, but need to open on a different location, and on a…read morebigger scale. the yard has been here over 100 years. it time for action.

Very bad company, their driver broke our church water line about three months ago. They refused to…read morefix it or pay the damages. Their Insurance company (The Travelers Company) said it was our fault. Our fault that a driver drove across our church property breaking our water line by the weight of the loaded vehicle. $4,950 in damages to get it fixed. Oh, did I mention, he did not need to cross our property, he just didn't want to back up and use the street to go out. He drove where he should not have, but that is our fault?

Stand up, good people. I ordered an item that was expected in by a certain date. My order hadn't…read morecome in in time, they had already planned to give me the next model up from what ordered when I can in to ask about my item. They honored my order price at their expense. I'll be back for sure! It's great to do business with businesses that take care of their customers- that's getting to be a rare occurrence these days. Thank you Southerlands!

No one in the store seems to know where anything is. They barely look up. Then when I found what…read moreI needed, they couldn't ring it up. 5 people told the cashier to look it up in the book. I told someone named Jara I would go look but she gave me a dirty look. and said she would go. If you don't know the sku for your item you should probably go to Lowe's!

This location is very well ran, extremely well stocked, and the entire staff is extremely…read moreknowledgeable and very, very nice. The moment that you walk in they are there to help you if you want to just browse, you can browse all day. But if you're looking for something very unique and special, ask them if they don't have it, they can get it. Exceptional Community based company

Just moved to Ruidoso and renovating our home, so LOTS of trips to find tools, devices, electrical,…read moreplumbing, and YOU NAME IT, these guys will have it, help you find it. Extremely friendly, hospitable and knowledgeable. Do you pay extra for this kind of service? Yes. How much more? I'd guess 10-25%. Is it worth it? Usually, yes, but driving all the way to other choices can make the premium worth paying.

Very helpful and efficient. They don't mind the explaining things several time which they often…read morehave to do with me. Wide selection of products and product lines with reasonable prices.

This is the go-to place when you are the handy-person at your cabin or home in Ruidoso, New Mexico!…read more We come here very often because we find the exact tool, paint, deck stain, etc. The staff is extremely helpful and friendly. This Village Ace Hardware location will take care of you! Guaranteed!

Had to give one star to post would not even give them that McCoy's Roswell nm gave u the worst…read morematerial they could find when I went in to buy replacement materials for my wood fence could not use what the men had given to me did not inform me that it had been loaded just walked away very rude will take my business elsewhere

mccoy was the supplier for most of the building materials in my new house. we bought cabinets for…read morethe bathroom and one came in dammaged. that has been more than 6 weeks ago when we were promised the damaged door would be replaced. they also stated the shelves that go in the cabinet would be a separate charge and did not supply them. when i called and talked to lonnie about it he was less than helpful or friendly. i will never buy there again and can't recommend them.