We loved this location! It was always easy to get to where we were going. The room was spacious and…read morereasonably priced. Check in and checkout were easy. We would love to stay again!

Took one star away because the faucet was a constant drip, toilet running, maintenance issues. But,…read morereally easy checkin process, clean room, comfortable bed, a perfect location that is close to town but not on the main street. Quiet and relaxing. Perfect place for weary travelers. Absolutely fairly priced too.

Nice place, a little dated but overall comfy and spacious rooms! Great location to be able to walk…read moreup to stores and restaurants on the main street in town. My only complaint is that I couldn't ever get any hot water for the shower, even when I was the only one staying in the room.

I have stayed at River Resorts for two visits for approx 3.5 months. This will forever be my go-to…read morewhen I come to visit Ruidoso. What a magical place. Ruidoso is beautiful. The animals and the landscapes are breathtaking. Love it. Staying at the River resorts is conveniently located close to town. Trust me you won't be disappointed. The condos are spacious and beautiful. The staff attentive, caring, professional and go out of their way to accommodate you. Five stars all the way.

Nice place to relax and enjoy the area. It was very access-able to hiking, shopping & very good…read morerestaurants. Also very close to churches

Reservations for a week. Stayed only one night and checked out. Bed was in very bad condition and…read morenot suitable for a good night's sleep. We had room 801 near the entrance. Felt very Motel 6ish. Front door lock was basic grade 3, no real security. Should be at least Grade 1 or 2. Maybe prox card entry like most hotels. Vertical blinds were impossible to close correctly. You had to stand in front of the TV to use the remote. WiFi was a joke, never got over one bar of signal strength. Countertop in bathroom was in disrepair. Light switches throughput were very high. Bad for someone in a wheelchair. Walkway to the office was in need of repair. None of the handicapped parking spots were ADA compliant. When I told the manager the complex was a joke he said "we're laughing with you". They need to invest at least $1M+ to renovate and be worthy of guests. I would not recommend Pinecliff ever.

Arrived to check in at 4. Was not able to check in until 5:30 after traveling with 3 toddlers for 9…read morehours. Condo was not clean, dirty carpet, scratched walls, holes in closet doors, bugs and webs, blinds were broke, upstairs very hot no matter what ac was on and fans.

These condos are a key part of the perfect mountain getaway in the sleepy litle town of Ruidoso…read more I'll never forget the first time I walked into the condo here, they are so big and spacious, and cold. That means its cold in summer, and really cold in the winter. It makes building a fire and curling up with a book that much nicer. The condo we stay in sleeps 13, but you could fit a lot more people if they don't mind sleeping on the floor. This place would be great for a big group. The location is perfect, it is located before you reach the busy part of town and it's right near the racetrack. It's nice to drive into town for a bit, or go to the casinos or to the mountain, and then escape back to the condo which is tucked away quietly away from everything. This place is peaceful, and to top it off has a beautiful view of the hills. What a nice way to spend your vacation or holiday.

We love staying here!…read more My family has vacationed here for decades. It is typically very quiet and the Par 3 course is a lot of fun. Where was the Marshal? Lots of large groups playing very slow golf!!!!

This was a very bad experience, we went on the high season, December, when the only way to get a…read moreplace is by reservation. We drove 6 hours and when we arrived we discovered our reservation was given to somebody else. We received the confirmation number for our reservation and the claimed it was due to a problem with the bank. They charged us for the reservation I have the bank statements as a proof that they got the money. So far I haven't been able to get my money back or get anyone to help with this. This Is a scam not recommended.

Though the view is spectacular, pool is indoor and heated it is not located near much. If you turn…read moreyour room key through the slot be prepared to receive a $10.00 charge for missing key. One must strip beds and towels so staff does not have to. The room was not very clean with trash still in the bathroom and bedroom can. Outside lights were bothersome when sleeping. Construction was occurring though did not interfere with our stay. Will NOT ever return to this "resort" simply because room key was returned and a charge was made for missing key.

Crown Point Resort Ruidoso, NM…read more We had a very outdated 3-bedroom condo which had a musty smell when entering. We only used the main floor bedroom and the bed was very hard and uncomfortable. We had no hot water for 2.5 out of our 3 day stay. When we did get hot water, we had to run the water for several minutes before it became hot and then the temperature fluctuated from hot to scalding to warm to VERY hot. Staff were unresponsive, never answered phone calls nor did they return messages when we were dealing with our hot water issues, but the maintenance worker did show up unannounced. The desk staff were not friendly, showed no empathy and were not apologetic to our hot water situation. The (lobby) staff were not friendly other than the person who checked us in and Ansel, the maintenance worker. The shower walls and tub had long hairs on them. The countertops had a lot of knife cut marks and chips, and the kitchen faucet sprayer kept hanging down and wouldn't stay in place. The kitchen cabinets were damaged, and one drawer wouldn't open because the cabinet pull was too big and hit an adjacent drawer. The cookware was the nonstick kind instead of the stainless steel that doesn't have cancer causing PFAS. The parking lot streetlight by our condo entrance had a burned-out bulb which was a safety hazard while trying walk on the uneven brick parking lot, go up & down stairs and use the pathway to the condo entrance in the dark. The main floor toilet tank kept refilling intermittently during the night and sounded like it was flushing which kept waking us up. This issue caused a delay in flushing the toilet and we had to hold the flusher longer so that the toilet would flush. The lamp shades on the main level were either broken, had holes, or were deteriorating. The front security screen had about a 2" gap at the bottom that let bugs in. The main balcony sliding screen had a large vertical rip that let bugs in. There were no TV in the bedrooms. If guests wanted to use the fireplace they had to purchase fake fire logs from the front desk. Our unit's exterior siding was deteriorating in places and some of the siding on the building next to us was either severely warped or had fallen on the ground. The best part of our stay was the quiet location and view of the pine trees.

If you like bug infested, dirty, scary and dangerous vacation destinations then this is your place…read more I have to say this was the worst place I have ever stayed on vacation. Beyond the bed bugs, spiders and filthy condo, the drive up to this property is icing on the cake ridiculous. You are better off sleeping in your car than this place. Management doesn't care either, so don't waste your time trying to tell them about horrible experience.

Truthfully. What makes the biggest difference is that Sami, the general manager, is literally a…read moretext away. The drive to the condo is nice. The view from the condo balcony was beautiful and picturesque. I know the place could use a little TLC but it was more than adequate for my family. You can see how clean the place was. And, since we are traveling during COVID-19, this was super important. Tiara Del Sol will be on the priority list when my family makes their way back to Ruidoso.

This agency has no ethics. We booked for this weekend but had to cancel due to the horrible floods…read more I messaged them and called them twice. On both occasions the receptionist Alyssa assured me we would get a call back and nothing. During a time like this I cannot believe they are trying to keep peoples money. The mayor himself discouraged people from visiting. The Innsbrook Village where we were supposed to stay was flooded and even marked on the flood zone map. There was no way I was going to risk my children's safety. Truly apathetic bunch of people

Where do I start! 2 years ago, at Christmas my family and I reserved and paid for a home through…read moreVRBO called the Avalon, located in Ruidoso NM. We have been looking forward to this trip for some time now, especially now that it's right around the corner. Sadly, the owners of the Avalon decided to sell their home and it is now managed by Condotel. I was told that our reservation would be kept and someone would reach out about payment. At the time I spoke with Condotel the paperwork for the sell had not been completed. I was told that would happen in early August 2022. I called on 08/01/22 to inquire about the reservation and cost. I was told that our reservation had been kept and then he asked if I had received information on the payment, I said "not yet". He then proceeded to look for the payment information. My family and I had paid $4500 for the rental in 2020, through VRBO. The representative came back to the line to inform me that the NEW owners decided to increase the cost to $12k. I asked to be put in contact with the owners but was denied. Sadly, this was WAY MORE than my family and I could afford at such a short notice, so CONGRATS! to the new owners and whomever decides to rent the Avalon going forward, it will not be us. I do plan on posting this review about the Condotel service and on the Avalon to every media outlet I can find. EXTREMELY BAD EXPERIENCE AND CUSTOMER SERVICE!! Gina C.

Kelli is now a friend! She was so thoughtful & helpful. She was always available to show us homes…read more We looked at houses for 3 months. Kelli was very knowledgeable about Ruidoso & surrounding areas. We appreciate all her work & time spent with us.

We dealt with Rusty and Kelli Shelton when we bought our condo and in looking for a home in…read moreRuidoso. They will go the extra mile to help out anyone and to meet your needs. We highly recommend that if you are interested in a home in the Ruidoso area, you contact them or their staff. You will receive personal attention and care.