We loved this location! It was always easy to get to where we were going. The room was spacious and…read morereasonably priced. Check in and checkout were easy. We would love to stay again!

Took one star away because the faucet was a constant drip, toilet running, maintenance issues. But,…read morereally easy checkin process, clean room, comfortable bed, a perfect location that is close to town but not on the main street. Quiet and relaxing. Perfect place for weary travelers. Absolutely fairly priced too.

Nice place, a little dated but overall comfy and spacious rooms! Great location to be able to walk…read moreup to stores and restaurants on the main street in town. My only complaint is that I couldn't ever get any hot water for the shower, even when I was the only one staying in the room.

I have stayed at River Resorts for two visits for approx 3.5 months. This will forever be my go-to…read morewhen I come to visit Ruidoso. What a magical place. Ruidoso is beautiful. The animals and the landscapes are breathtaking. Love it. Staying at the River resorts is conveniently located close to town. Trust me you won't be disappointed. The condos are spacious and beautiful. The staff attentive, caring, professional and go out of their way to accommodate you. Five stars all the way.

Nice place to relax and enjoy the area. It was very access-able to hiking, shopping & very good…read morerestaurants. Also very close to churches

Reservations for a week. Stayed only one night and checked out. Bed was in very bad condition and…read morenot suitable for a good night's sleep. We had room 801 near the entrance. Felt very Motel 6ish. Front door lock was basic grade 3, no real security. Should be at least Grade 1 or 2. Maybe prox card entry like most hotels. Vertical blinds were impossible to close correctly. You had to stand in front of the TV to use the remote. WiFi was a joke, never got over one bar of signal strength. Countertop in bathroom was in disrepair. Light switches throughput were very high. Bad for someone in a wheelchair. Walkway to the office was in need of repair. None of the handicapped parking spots were ADA compliant. When I told the manager the complex was a joke he said "we're laughing with you". They need to invest at least $1M+ to renovate and be worthy of guests. I would not recommend Pinecliff ever.

Arrived to check in at 4. Was not able to check in until 5:30 after traveling with 3 toddlers for 9…read morehours. Condo was not clean, dirty carpet, scratched walls, holes in closet doors, bugs and webs, blinds were broke, upstairs very hot no matter what ac was on and fans.

These condos are a key part of the perfect mountain getaway in the sleepy litle town of Ruidoso…read more I'll never forget the first time I walked into the condo here, they are so big and spacious, and cold. That means its cold in summer, and really cold in the winter. It makes building a fire and curling up with a book that much nicer. The condo we stay in sleeps 13, but you could fit a lot more people if they don't mind sleeping on the floor. This place would be great for a big group. The location is perfect, it is located before you reach the busy part of town and it's right near the racetrack. It's nice to drive into town for a bit, or go to the casinos or to the mountain, and then escape back to the condo which is tucked away quietly away from everything. This place is peaceful, and to top it off has a beautiful view of the hills. What a nice way to spend your vacation or holiday.

We love staying here!…read more My family has vacationed here for decades. It is typically very quiet and the Par 3 course is a lot of fun. Where was the Marshal? Lots of large groups playing very slow golf!!!!

This was a very bad experience, we went on the high season, December, when the only way to get a…read moreplace is by reservation. We drove 6 hours and when we arrived we discovered our reservation was given to somebody else. We received the confirmation number for our reservation and the claimed it was due to a problem with the bank. They charged us for the reservation I have the bank statements as a proof that they got the money. So far I haven't been able to get my money back or get anyone to help with this. This Is a scam not recommended.

My husband and I stayed at the Crown Point Condos for 4 nights. This is an older property, but it…read moremet our needs just the same. Our unit had a master bedroom with an on suite bathroom and a king sized bed and an additional bedroom with two twin beds and another bathroom in the hall and a full kitchen. The unit was clean and in working order. The temperature outside fell to 21 degrees, but we were nice and warm inside. The views from the balcony were spectacular! Wish they would remove the carpets, but other than that, it is a nice to vacation with family.

Greeted upon arrival by the bugs in room. Later that day, a mouse in the kitchen. Maintenance…read morebrought sticky traps to set behind the stove and refrigerator. Next evening sitting on the couch watching tv. A mouse crawled on my back and my husband's arm. When called about mice the second time and wanted to switch rooms, waited until 12:30am for answering service to get in touch with someone before leaving for a hotel room. Didn't receive a return call until 5:30am. Answering service said they called multiple people and no one was answering. Would NOT reimburse us for our hotel stay. Stated it was because we didn't book with them. Doesn't matter who we booked with, it is the properties fault we had to leave for an hotel room, 1st nice, 2nd didn't answer phone. Offered us two more days. No thanks!! While at the kitchen sink on checkout day, a mouse comes out from behind the stove and very calmly goes right back under. This mouse is in the unit we were moved to at the opposite end of the first unit we were given. Water pressure in both showers is awful. Have to use your hand to help get your whole body wet. It doesn't even shoot out of the shower head it just drops out. Soft spots in floor of the second unit. First unit tilted so much it messed with my equilibrium. I forgot to get a picture of the front door that showed a piece of trim trying to cover the slope - about a 2" slope under the door. If I let the people above us shower first, we didn't wait 5 minutes for hot water. Tv in master bedroom doesn't get channels. Ask for maintenance. We were told not all bedrooms receive service. There are DVDs you can checkout after connecting a dvd player if you'd like. Strip beds back to leave, notice in photo the stains on mattress pad. Bar missing in bathtub, but holes are there. Unit above leaks. Repair is noticeable. However, continues to leak forming new hole. Must prop open bathroom doors. No a/c vent in bathrooms. One bathroom didn't have exhaust vent. One bathroom didn't have working outlets. Sliding door doesn't lock, but there is a scrap piece of wood allowing the door to only open 3 inches. This is a ground floor unit. Other than that, OLD and not maintained. Trim separating from walls. Smells musty. Furniture has body oil stains from wear. Trash was collecting anywhere between units and walkways. Rotted boards. Needs paint. The plastic key cards that have the unit number and door code printed on them are reused and had what appeared to be coffee or tea stains. What a shame. The location is great and the views are amazing. Could be a nice place to stay. Someone would have to invest a ton of money to get it there.

If you like bug infested, dirty, scary and dangerous vacation destinations then this is your place…read more I have to say this was the worst place I have ever stayed on vacation. Beyond the bed bugs, spiders and filthy condo, the drive up to this property is icing on the cake ridiculous. You are better off sleeping in your car than this place. Management doesn't care either, so don't waste your time trying to tell them about horrible experience.

Truthfully. What makes the biggest difference is that Sami, the general manager, is literally a…read moretext away. The drive to the condo is nice. The view from the condo balcony was beautiful and picturesque. I know the place could use a little TLC but it was more than adequate for my family. You can see how clean the place was. And, since we are traveling during COVID-19, this was super important. Tiara Del Sol will be on the priority list when my family makes their way back to Ruidoso.

This agency has no ethics. We booked for this weekend but had to cancel due to the horrible floods…read more I messaged them and called them twice. On both occasions the receptionist Alyssa assured me we would get a call back and nothing. During a time like this I cannot believe they are trying to keep peoples money. The mayor himself discouraged people from visiting. The Innsbrook Village where we were supposed to stay was flooded and even marked on the flood zone map. There was no way I was going to risk my children's safety. Truly apathetic bunch of people

Where do I start! 2 years ago, at Christmas my family and I reserved and paid for a home through…read moreVRBO called the Avalon, located in Ruidoso NM. We have been looking forward to this trip for some time now, especially now that it's right around the corner. Sadly, the owners of the Avalon decided to sell their home and it is now managed by Condotel. I was told that our reservation would be kept and someone would reach out about payment. At the time I spoke with Condotel the paperwork for the sell had not been completed. I was told that would happen in early August 2022. I called on 08/01/22 to inquire about the reservation and cost. I was told that our reservation had been kept and then he asked if I had received information on the payment, I said "not yet". He then proceeded to look for the payment information. My family and I had paid $4500 for the rental in 2020, through VRBO. The representative came back to the line to inform me that the NEW owners decided to increase the cost to $12k. I asked to be put in contact with the owners but was denied. Sadly, this was WAY MORE than my family and I could afford at such a short notice, so CONGRATS! to the new owners and whomever decides to rent the Avalon going forward, it will not be us. I do plan on posting this review about the Condotel service and on the Avalon to every media outlet I can find. EXTREMELY BAD EXPERIENCE AND CUSTOMER SERVICE!! Gina C.

Kelli is now a friend! She was so thoughtful & helpful. She was always available to show us homes…read more We looked at houses for 3 months. Kelli was very knowledgeable about Ruidoso & surrounding areas. We appreciate all her work & time spent with us.

We dealt with Rusty and Kelli Shelton when we bought our condo and in looking for a home in…read moreRuidoso. They will go the extra mile to help out anyone and to meet your needs. We highly recommend that if you are interested in a home in the Ruidoso area, you contact them or their staff. You will receive personal attention and care.