If i could give this store a zero I would I was at 22705 Clarksburg Rd…read moreClarksburg, MD 20871 United States and them Spanish girls was whispering and repeating what I said and pointing me and talking in Spanish and laughing this store is rude as fuck

I'm very impressed with the attentiveness of the staff. They are so friendly and you don't feel…read morepressured to buy...I really like that. The prices are very good and their offers are outstanding, e.g., I wanted a Ralph Lauren perfume and they offered me two different bottles (as I was undecided) way below I would have paid at other stores. I liked the convenience of parking and the place is fairly new and well kept. Thanks for the wonderful shopping experience! Keep it up and good luck!!

I have visited this business twice in the past several months every time I'm there the staff is…read morevery helpful and knowledgeable. It is a small business, but they are great. They provide a ton of information. They don't mind answering all my many many questions. It's easy to find the location is fairly convenient and I usually park right in front of the store I have also ordered from this business online. The shipping was quick and efficient and I got it within a few days. Sign up for their emails, they provide. They send tons of deals and specials. The deals are great and many times the specials include in-house and online order The last e-mail was for a their chocolate bars and they gave an infused hot chocolate recipe, it was yummy . I'm a little disappointed. I haven't taken advantage of the email specials more. I look forward to going there again. Everyone should give it a try.

Can't get anyone to answer me. I get ignored when I try to email Jae and no one will return my…read morecalls. Product is good if you can get anyone to answer you.

What a rip off! Sells knock off fake perfumes, trying to pass them as real. Very pushy to make a…read moresale, charges way too much. Although I got half price because I wouldn't pay his asking price, the perfume is fake!! No smell to it, does not last. It was not the same perfume it claimed to be & I have bought elsewhere before. Don't waste your money buying from this place!

Very rude lady at the jewelry checkout spot. She was talking with costumers on the side & I…read morepolitely asked if she could get my payment bc I needed to use the restroom for a girl emergency & the costumers on the side told the lady there will be no problem helping me out. But she looked & spoke to me harshly instead & said to go use the restroom first & make the line again. After I made my line again- she took her time with my payment by going out of her way to talk with her coworkers.

The closing manager Kendra wouldn't accept my return said the item wasn't sold there, yet I had my…read morereceipt. Tatiana the cashier was rude and tried to charge me double for an item.

I had a very disappointing experience at this store today. This is not the first time I've felt…read moreuncomfortable here due to poor customer service, but today's visit was especially frustrating. I initially came in around 2:00 PM to redeem my birthday gift. For some reason, I couldn't access the QR code in the app, even though I was able to add the free gift to my cart online. I simply wanted to see the available options in-store before placing the order, and also asked for help locating my QR code. The associate was dismissive, refused to show me the options, and did not offer any assistance. Since I was already there, I placed an in-store pickup order at 2:10 PM and asked how long it would take. I was told it would take about an hour for the order to appear in the system. However, I received the confirmation that my order was ready just 10 minutes later--after I had already left the store. This made it clear that the wait time I was given was inaccurate and misleading. When I returned around 3:30 PM, I showed my order number and confirmation email. The associate ignored me while she was on her phone texting and only acknowledged me after she finished. This felt unprofessional and disrespectful. Before handing me my order, she asked for my ID, which felt unnecessary given that I had the full order details and confirmation on my phone. In the end, she barely checked it anyway. Overall, the experience felt dismissive, unhelpful, and unprofessional. Customers should not be ignored, misled about wait times, or refused basic assistance when asking simple questions.

First time in this store because I had a $25 gift card to use…read more Low rating due to poor customer service and low inventory on a lot of their makeup brands. First I walked around to see what they had and then I had someone ask me if I needed help, which I did. She pointed me in the direction of what I asked for but then left me. I still didn't find what I wanted and I kept walking around the store. I had two more sales associates help me but both of them quickly disappeared. Nobody seemed like they were trying to make a sale. I noticed the color of eye shadow I wanted was out of stock and someone tried to check and see if they had it in the back but it took over 10 minutes for her to finally come back and tell me they didn't have it. I began to notice that a lot of their inventory was low. They had plenty of sales associates standing around looking pretty but it didn't really seem like customer service was the most important thing on their minds. When the third associate began to help me she noticed some guy in the next aisle that looked like he needed help. so, before she was done helping me she went to help him. I ended up walking out of the store not getting anything. Highly disappointed.

This Tumi is also good. Unfortunately, they don't have the color that I want. I'll have to drive to…read moreNational Harbor Outlet to get it. Very nice and clean. Super bright and comfortable. Solid quality. Will come back soon!

Went in this store for the first time yesterday. Most items were 40% off and of course the item I…read morewas interested in was only 25% off. The manager/salesperson was very helpful and told me the item I was interested in occasionally does get marked down by 40%. I took a picture of the tag and will keep checking back.

I was so excited to visit a stand alone BBw and my candles were on sale! I walked ready to spy…read moretheir normal prices but in I walked and BAM! They were on sale! This store like most was extremely clean and organized perfectly. I'm not sure why this one is keeping a mask mandate in place, when it's no longer a thing in Maryland. For some shoppers I would be careful. I have some friends who won't go into stores with this mandate in place. I contemplated this. In the end I decided to just go buy my candles. The ladies in the store were very friendly and happy to help me spend money:) they were very gracious with a coupon I had as well. I always enjoy walking out of BBW and felling like I got a great deal.

Girl at front of store tried to be helpful, looking for a scented candle- but when I ask about car…read morefresheners that explode ( I had just gotten one last week and was made aware of this debating on returning mine) she knew nothing about it. At cashier- extremely rude. Ask if aI wanted a bag, I reluctantly said I did- and she repeated herself acting rude. I will try the other store in Downtown crown- miss the one that had been at Rio, never an issue. Another negative experience- the one Clarksburg outlets. All nice in the beginning- I didn't want to carry 4 jars of candles walking, asked if I would pay and pick up on way back. I was advised she would put in basket to hold. Ok. When I came back it was noted for next time they couldn't do that. Lady you suggested it. Long time for a next time. Where is today's customer service????????????????????

Walking into any Bath and Body works is a connection of scents and at times relaxed energy…read more This one in particular I was greeted at the door upon entrance and offered a basket. Its the day after Christmas and the sales has begun. They are having their annual 75% off select item sale. I didnt go and buy everything but I found a couple things that was good. The store was clean, neat and well organized.

They had a sale while I was in the area. I love that there are always so many selections in these…read morestores. Got some body lotion - Warm Vanilla Sugar and Japanese Cherry Blossom. I have only tried the latter once before. I have already used the Warm Vanilla Sugar lotion since purchase, and it was a great choice. An employee near the front of the store, provided assistance, if we needed any help.

I have been shopping at this target since they first opened. I remember at the grand opening I…read morestood in line to have a soap opera actor sign a headshot photo! I love that over the years they have increased their size and offerings. There is a customer service person who has been there probably as long as the store has been open, but at least for the last 15 years. Anytime I go to customer service and she's there, she recognizes me right away and says "hey sugar how are you doing? She even asks me about my special needs son because she met him 15 years ago after he stole something and I made him take it back and apologize. She was incredible! I would love to work here but I would wind up spending my entire paycheck so it's not worth it. LOL

Adam in self checkout is extremely helpful and customer oriented. He helped us with the various…read morereturn and gift cards we had. He made it very easy. Thank you Adam.