Took my 1997 Subaru here an they fooled around for 3 WEEKS and wouldn't return my calls asking for…read moreupdates and finally,after a dozen calls told me it was done. They also replaced an axle part without permission. No parts returned n no loaner. Cost me 140% more than estimates from other facilities.

We recently had work done here. I received top notch service at a fair price! I highly recommend…read morecalling the owner Tom when you need any type of auto repair. Henry Farmer

Best rebuilder I have ever seen, and I. have been in the auto repair business for over 50 yearsread more

Went and got my trans cooler lines replaced and it all went well, until I had to bring my truck…read moreback in because it was leaking trans fluid. I went back to pick it up and there was still a small puddle of fluid under my truck, so I crawled under it only to find nobody wiped away any of the fluid. They just gave it the good ole glance over and called it good. When I asked the dinosaur running the counter what was wrong he just said "we took care of ya" clearly not. I'll give them 2 stars simply because they came recommended, I won't be doing the same however. I cleaned it up myself and now I'll wait a day, see if they did fix anything and just left it messy for shits and giggles.

My car was dropped off to this shop on July 7th. An estimate wasn't billed to my insurance company…read moreuntil July 21st. I called on July 24th and was told they were waiting on a response from the insurance company. I followed up with the insurance company and was told that they had already issued out payment and responded to their request. I called the shop multiple times to follow up with the the status of my car and was told EVERY time I called that it would be "mid week next week" my car would be ready. I called on August 15th and was told again that it would be another week. I requested for my car to be moved to another place but unfortunately it was too late so I am being forced to wait for this company to fix my car. My car sat for 2 weeks before they even looked at my car for an estimate. I would NOT recommend this place to ANYONE! It's tons of car just sitting in the lot waiting to be serviced. If you are looking for fast quality work this is not the place for you!

From the owner: Icon Auto Repair and Collision offers exceptional service and expertise for all your automotive…read moreneeds. Our team is professional, reliable, and dedicated to providing high-quality repairs and maintenance. Customers often praise our attention to detail and commitment to getting the job done right. Whether you need a minor repair or a major collision service or mechanical, Icon Auto Repair and Collision is the go-to place for all vehicle issues. Highly recommended!

do no go here unless you want to waste lot of your time and money, simple $300 brake job turned…read moreinto $800 and 4 days of wasted time because owner does not know what is going on and fires crews back and forth

Best customer service EVER. Ron the manager is awesome. He was very patient while I got the…read more finances figured out so I could get the much needed work done on my car completed. He never rushed or pressured me. He is very kind & curtius. The mechanics got my car looked at very quickly. They completed the work very quickly & efficiently. I highly recommend this brake shop!

Todd, here is excellent. He's been working for ever at this Location family owned. He will give you…read morea fair price and a fair quote. He tells you exactly what needs to be done and it's very straightforward extremely friendly and knows exactly what he's doing. The service I requested and needed it was performed in a professional and timely manner And he told me exact timeframe of when I should expect it and it was available when he said it would be, which is awesome. He kept me and Somone as a step of the way and give me an option to get certain things taken care of now or take focus on other areas which I really appreciated I wouldn't recommend anyone else if you're looking for a transmission place just stop by here and Todd will take care of you. He did an excellent job with the service on the car and with Customer Service.

The best mechanic service I've experienced. Hands down best customer service…read more Took my car in to see if there's a transmission leak. They were very quick, no more than 15 mins to get a diagnosis. After finding it wasn't the trans, they pointed out the leak and recommended next steps. Quality: 10/10 Value: 100/10 Customer Service: 1000/10

Hans has retired and sold the business. I went in to have my emergency brake checked and a 15…read moreminute reset cost $160. Not the same business as when Hans ran it. I felt like I was overcharged for 15 minutes of work.

Had asked next door app suggestions for where to get my car fixed. A couple of people raved about…read morethis place. I was very satisfied with the service and price. I took the car in the am and got it back the end of the day.

Came here after googling transmission repair, and I was seeking 4 star and up shops. It is a little…read moredrive from Troy to get here, but it was worth it. Bob told me to call 10 minutes before I arrive; so he can check the codes on my van. He checked it right away, after 10 or 15 minutes he told me that he couldn't believe I have 293,000 miles on my 2008 Dodge Grand Caravan. I can't believe it either. With that, he told me it's not worth fixing and it's time to let the van go. He told be the codes confirmed the shift solenoid, but it's not worth it. The fluid looks good and clean, as it should. Bob was brutally honest.

I have used Bob for a decade or so. Not just for transmission work, but routine maintenance, as…read morewell. Bob's ethics and craftsmanship is like the mighty Condor- hard to find, but when you do, it's glorious! I trust his word and his work. I trust him with my daily driver as well as my Corvette. He's pleasant and as honest as they usually DON't come! May God bless Bob, and those of you that use his shop, you shall be blessed and happy you found him, too!

I would HIGHLY recommend Prompt Transmissions!! They rebuilt the TH400 trans in my 1968 Oldsmobile…read more442, about 5 years ago and it's been rock solid ever since! Their quote was a lot lower than I expected and they had it done in a couple of days!! They explained everything that needed to be done and I couldn't be happier!!

I hate spending money on car repairs but as luck would have it after giving them a review on my…read moreprevious experience.... I had to use Prompt Transmission this week. I have an older Yukon and of course it had to breakdown and leak tranny fluid all over my friends driveway when the temperature was ZERO! I drove away not knowing I had a leak and pulled over less than a mile away because the transmission was acting erratically. I was pretty upset as I felt that I might have trashed my tranny.... A $2500 repair. I had my Yukon towed to Prompt and the owner Chuck got it in right away. He said that it appeared that I hadn't damage the trans since they added fluid and drove it, but it had a serious leak. They pulled the transmission and found that something on the torque convertor had sheered off and that the pump bearing that had been previously used was plastic and it should have been metal. I had had the transmission rebuilt less than two years ago by a guy out of his pole barn when I fell on hard times. Clearly that was a mistake. I got what I paid for. Chuck offered to let me take it back to the guy who repaired it previously. I said that I wanted Chuck to fix it right. He did and I picked up my truck today. He was very fair with me on the repair bill. Thank you Chuck!