Shameful, Sad, and nothing short of disrespectful. A vehicle looking to be serviced was nothing…read moreshort of a botched surgery. DAVE, the "manager" who wont take NO as an answer, is a snake oil salesman. Brought into service, with no avail. Failed diagnoses, resulting into a new trans. I decided to scrap the vehicle. For days I received heckeling calls and voicemails, again confirming the car was junk. DAVE reassured me that multiple repairs, as well as a $4000 trans would be provided, and the phone calls would stop. I advised DAVE, that wouldn't be necessary. Yet Dave called and harassed daily about making the sale. Eventually, I agreed on the sake of my family. ONLY if I signed his 3rd party transaction for a transmission. SINCE it wasn't my vehicle, my special needs brother took it in my place, since I was guaranteed such courtesy. FAST FORWARD, the program I applied for involved such an outrageous interest that it would cripple my family. $6500 for a $4000 transmission if not paid in 90 days.. I reached back out to DAVE, only to find disrespect, disgust, and blasphemy as if it were my fault to make such a commitment on a vehicle my brother almost had in his grasp. DO BETTER A2 TRANS.

Back again to find a new person at the front desk David, this young gentlemen actually walked…read moreoutside to my vehicle while I was waiting for my husband to arrive. He inquired as to what he could help me with, I indicated my husband was on his way up to speak with him, and I was just waiting for him. I left a previous review but I did not know how to update the last review. Previously, our vehicle was still under an extended warranty that we purchased for our Cadillac ATS. The owner of A1 had his brother who I believe his name was Sam and a different Front Desk person whose name I cannot remember unfortunately look at my extended warranty paperwork after the diagnose came back of needing a new transmission. In addition to that I had communication issues, ie check engine light would randomly come on and then go off as well as a couple other - indicator lights. The transmission was completely replaced, and because it was under the extended warranty, they were able to get it covered from some company. There was no fee for a deductible to us. The Cadillac ATS is no longer manufactured and was not being manufactured when we purchased it. One of the reasons was the slipping in the transmission. They had to bring in a specialist mechanic to figure out why the different sensors were going off for no reason. I no longer get the check engine light. Fast forward to approximately two weeks ago my husband mentioned that there was something leaking out of the rear of my vehicle on our garage floor. So we took it back up to A1 quality they indicated it was the rear differential that needed to be replaced. We were discussing the possibility of a rebuilt differential however, they do not make rebuilt differentials for our model Cadillac ATS. My husband and I debated whether or not it was worth putting that money into a vehicle based on the age of it. Due to the fact that it now has a brand new transmission and overall seems to be running well. We were going to move forward with the repair. On the way to the shop to drop it off randomly my heater was not working in it. When I dropped it off, I explained to Dave that we needed to find out what the issue was with the heater and how much that repair would be prior to moving forward with the rear differential replacement. After they connected it to their machines and had their head mechanic Mike look at it. Dave passed on the information that it is a communication issue. They believe they have it working now, so we moved forward with replacing the rear differential. Our goal is to get a few more years out of it, and then we will be trading it in on a newer model. These repairs were worthwhile in our opinion based on the fact that the mileage is only 70,000. Time will tell if we made the right decision. However, we found that Dave was communicating through the entire process and updating us before we had to contact him every time. This was a pleasant surprise. The rear differential was repaired in one day and we were able to pick it up the same day. I can always speak to our personal experience with Dave, the owner as well as his mechanics when I say that they have treated us really well! All businesses need to make money to survive and we understand this. It is really nice to have some old-fashioned customer service. There is a warranty on the transmission work that they did as well as a warranty on the rear differential being replaced. I also asked Dave if we sell the vehicle do those warranties go forward to the new owner and he indicated that they did‼ No one is happy when their vehicle breaks down and it is additional money that you did not budget for but it is nice when the experience seems to be direct and honest.

If you plan to spend absolute top dollar go here! They will charge you double what any other…read morereputable place will charge you and the mark up on parts is over double their value! $400 for calipers, pads and rotors literally anywhere? Don't worry meadows will charge you $200 for one caliper. Then, double up on labor. They're amazing at making problems seem worse than they are, using tactics to force a sense of urgency. Everything sounds good with "deals" here and there, but overview shows a massive markup. Any place where labor is double the parts (that are already marked up) should raise questions immediately. And verify that the problems that are said by one place are said by other reputable places. Yes, a 10 day old apple on the counter tastes fresh when all you been given were rotten ones. Lesson for next time. Do better research and don't take them at their word. Good to see just how much Waterford has gone to shit and becoming more and more like Pontiac!

Everyone was super friendly and helpful from scheduling the appointment, checking in, and upon…read morecompletion of work. The service was quick and I appreciated getting in the day I called. The cost was less than at the dealership and I was more satisfied. The re are snacks and beverages while you wait. My only suggestion for improvement would be more comfortable seating. I will be back when I need future service.

Great mechanics and professional care! You should use Franklin Auto Service if you have any car…read moretroubles

They were friendly. However, they charged me $165 just to diagnose the problem with my car. Then…read morethey tried to charge me $775 (including the $165) to fix the problem. I left. I went to another mechanic who charged me $350 to fix the same issue. The other mechanic diagnosed the problem with my description of the issue and wouldn't have charged me $165 for the diagnoses. I'm not sure why there was such a price discrepancy. Perhaps they tried to scam me (as I'm not a car person and I don't know better) or their prices are simply outrageous. Either way, I won't be going back.

I am over the moon appreciative of their honesty, fair pricing and ability to always make us feel…read moretaken care of. We have multiple vehicles due to two teen drivers and they do an amazing job with our vehicles.. I'll be loyal to them as long as they keep doing everything they're doing!!! Thank you for all provided top notch service!!

Needed repair to my GMC Yukon. They used genuine AC Delco parts and offer 2 year warranty on parts…read moreand labor to install that part. Gave me the old part so I could see where the door latch failed. Been using them for years now. Ask for Brandon. He will take care of you.

they didn't put my tires on correctly had a tire fly off on me. They overtightened my caliper. Had…read moreto heat them up for 10 minutes. They ruined one of my new rims. I had a caliper when I first brought it into the shop. They seem pretty cool but ruin whatever you bought from them over over on you

Mark runs a great business and is busier than most, however he managed to turn my transmission oil…read moreand filter change around in a few hours and got me on the road to Alaska. Thanks to Mark & his team.

Wow: Went there & was nicely greeted by Joe, the Manager. I described the "issue" and Joe…read moreascertained not to waste my money via simply washing the van from dirt. Then, the noise will go away which, indeed, it did. In a word, they are professional & integrity-based. I already spread the good word about Hopkins to my family & friends. And, as I am relocating to Oxford I shall always use their professional auto-services. Warmest Regards, Samuel Sarri, PhD

I took my vehicle here in January and they were amazing. As a single woman, they were very kind and…read moreconsiderate and I did not feel as though I was taken advantage of at all. They were amazing!

do no go here unless you want to waste lot of your time and money, simple $300 brake job turned…read moreinto $800 and 4 days of wasted time because owner does not know what is going on and fires crews back and forth

Best customer service EVER. Ron the manager is awesome. He was very patient while I got the…read more finances figured out so I could get the much needed work done on my car completed. He never rushed or pressured me. He is very kind & curtius. The mechanics got my car looked at very quickly. They completed the work very quickly & efficiently. I highly recommend this brake shop!

My greatest concern with any garage is trust and reliability. We've been customers/clients of…read moreSouthfield Muffler & Brake for years. Diagnosis, clarity, pricing, and customer service are exemplary. We highly recommend them. L. Winer

Ryan the owner is very good, and HONEST. After he checks out your car, he calls personally. Tells…read moreyou what he sees, what is urgent to fix, and what can wait. Prices are far less than a dealership. The place to go if you are on a budget with an older car. They don't schedule an appointment. You drop your car off and 95% (only time I waited was part was out of stock) of the time pick it up next day! Danni the runs the office isn't great. She has a process she follows that is efficient. I recommend Southfield Muffler to anyone. They do complete auto repair.