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    Frameworks Collision

    5.0 (5 reviews)
    Closed Closed

    Services - Frameworks Collision

    Bumper repair

    Collision repair

    Dent removal

    Frameworks Collision Photos

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    Ask the Community - Frameworks Collision

    Need a couple rust spots fixed on my Honda Pilot, any recommendations?

    Hello Keith, rust can be a problematic issue to deal with. First off it should be looked at in person to determine how far it has rusted already. In a lot of cases, rust can be very expensive to fix properly and if fixed cheap, you are very likely… 

    Don’t See Your Question? Ask Away!

    Caliber Collision

    Caliber Collision

    (7 reviews)

    Great experience! I worked with Julie - ultimate professional and very approachable. Even thought…read moreinsurance totaled out my vehicle, I couldn't have had a better experience though the process! Thanks Julie!!

    This experience has been an absolute nightmare from start to finish…read more In March, I brought my car to Caliber after it was hit by an uninsured, unlicensed driver. Since this Caliber location was one of my insurance company's preferred repair shops, I trusted that the repairs would be done correctly. Unfortunately, that was not the case. Caliber had my car for over a month and repeatedly delayed my pickup date, often notifying me late in the day. Multiple times I left work early and used PTO to pick up my vehicle, only to be told it still wasn't ready. When I finally got my car back, I immediately noticed that the hood would vibrate and flutter while driving on the highway. I had to return to Caliber, where they adjusted the headlight and tightened the hood latch to correct an issue that should have been caught before the vehicle was returned to me. Then, on May 28--just over a month after getting my car back--my check engine light came on. I had the codes read, and they indicated that the front grille shutter, which Caliber had replaced during the repair, was stuck open. I contacted Caliber and spoke with Lee, who scheduled me to bring the car back on June 19. After running tests, they told me the problem wasnt the grille shutter but was the battery and replaced it. The very next time I drove my car (June 22), the check engine light came back on with the exact same code. I immediately called Caliber to let them know. Lee told me he would call me back, but he never did. I called again the following business day and was once again promised a callback that never came. At that point, I contacted my insurance company to explain what was happening. Miraculously, the day after I spoke with my insurance company, Lee finally called me back. He told me that my insurance had approved replacing the grille shutter with an OEM Toyota part and that he would contact me when it arrived. On July 10, Caliber submitted a supplemental estimate to my insurance company for a second grille shutter. My insurance paid that estimate on July 14. (Spoiler: that second grille shutter was never installed.) By July 13, I still hadn't heard anything, so I called to ask whether the part had arrived or if there was an ETA. The receptionist said someone would call me back. No one did. I contacted my insurance company again, and when they called Caliber on July 14, the receptionist claimed someone had already returned my call. Neither my husband nor I had any missed calls or voicemails from Caliber. On July 20, I called yet again for an update. Once again, I was told someone would call me back. Once again, no one did. By this point, it had been nearly four weeks since the battery replacement that didnt fix the issue and almost two months since the check engine light first came on. I called again on July 21 and politely explained how frustrated I had become. Lee finally returned my call. He claimed he had never told me that my insurance had approved another grille shutter, despite the fact that my insurance had already paid Caliber for it. He also insisted the grille shutter couldn't be the problem because his "$20,000 computer" showed it was functioning properly. By the end of the conversation, he simply told me to take my car to Kings Toyota. Fortunately, Kings Toyota was able to get me in on July 29. Their diagnostic found that the grille shutter was causing the check engine light. Toyota also discovered that a support bar that Caliber had either removed and reinstalled or replaced during the repair was missing four bolts. Thankfully, Toyota corrected that issue at no charge. My insurance company ultimately required Caliber to reimburse them for the second grille shutter they had billed for but never installed which I appreciated. Overall, this was one of the most frustrating customer service experiences I've ever had. Between the repeated delays, poor communication, incomplete repairs, incorrect diagnosis, and billing my insurance for a part that was never installed, I completely lost confidence in Caliber. I would not recommend this shop to anyone.

    Frameworks Collision - bodyshops - Updated August 2026

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