First time at this location getting an oil change. Ian was…read moresuper friendly and professional . Not pushy about buying services. Very informative. Waited 5 mins in bay until they started. Less than 30 mins total for everything. Will be back for sure.

Very efficient and informative. There was no wait time and the pricing is reasonable.read more

Stopped by this location after having my oil changed at the Harrison Avenue location. I hadn't…read moreseen anyone fill my tires and when I asked, I was assured that they had been checked. So I came to Valvoline on Colerain for help. They were very friendly and helpful. My tires in fact had not been checked and my fluids had not been topped off. I heard the manager call the other location and tell them I was the second person THAT DAY that didn't have their tire pressure checked or fluids checked. While I'm VERY dissatisfied and disappointed about what happened on Harrison Avenue, I'm grateful for the guys at the Colerain location for making things right.

I stopped here on the way home from work to get my wind shield wipers replaced. I'd never been…read morethere before but since it's right on my way home I figured it was at least convenient. From the second I pulled in until I left was a total of 5 minutes! Was immediately greeted by one of the employees who introduced himself and asked what I needed. I let him know I just needed new wind shield wipers. He gave me the options and didn't pressure me to go with the more expensive option. I picked the cheaper option which was $12/wiper for a total cost of $24. Another employee changed the wipers while he got my payment. I didn't have to get out of my car at all and would certainly go back again!

Waited 3 hours. Was told they were plugging my truck up to see what the code says. 3 hours!…read more Finally ask, since I was waiting with a 1 year old baby after my brakes started clamping down while driving. Told they didn't have the part it would be 750 and I'd have to come back. Noticed that my truck had been keyed from the front to the rear end. Trash!

Do not use the Colerain location. The are shady. I took my car in for a simple serpentine belt…read morechange, nothing was wrong other than that. After charging me 700 plus dollars, they then had my check engine light on when I went to pick it up. After showing the manager on duty that my light was now on, he advised me he could look at why but would have to charge me. I actually have the manager on camera stating he is aware it wasn't on at first, but " stuff happens " I could pay to have it looked at or " take it to a dealer, zbd see what the charge you" how is this legal? Thinking I need to look into litigation at thus point.

I fell for the $20 oil change deal y'all. Then they told me that I needed this and that and that…read moreand this. My bf ended up changing the belt they said had cracks and guess what?? NO CRACKS were found. They're using some hyper sensitive diagnostic to predict what you MIGHT need and sometimes its gonna be a waste of money. Leaving two stars because the oil change was fine. Sure. The customer service was aight. The lobby was cool but I probably wouldn't go back.

MIKE had our vehicle for two months. "Fixed" the issue twice, said they test drove it and BOTH…read moretimes we had to be towed back to the mechanic within driving LESS THAN 5 miles. Refused to even start to work on the vehicle until they replaced everything we already replaced because of "safety" issues but let us drive the car away twice without fully being fixed and checked. Mike was very difficult with poor communication and customer service skill. He was eventually able to recognize neither him nor his mechanics were qualified for the job at the end, TWO MONTHS OF GOING BACK AND FORTH. Finally, they took it to the ford dealership where they told Mike they needed to replace all the parts they had replaced that we already replaced to begin with. It's been well over a month since our car left the "care" of Mike and he has refused to issue a full refund including the labor of his mechanics. He said he'd send a check out, a check never came. So we disputed it with the bank and Mike said he had to cancel the check that probably was never written. And NOW MIKE REFUSES TO WORK WOTH THE BANK TO REIMBURSE THE $1700 he owes us for doing nothing but wasting our time.

Well, far from a 10 minute oil change but still a great experience overall. The guys were very…read morefriendly and efficient. I paid a little bit more than I wanted but nothing outrageous. Still not sure why they advertise "10 minutes" when it's closer to 30-40 minutes.

It was one of the coldest nights of the winter and the agent answered at 6:43pm, sent us a coupon…read more We told the agent we would be there in 10 min. We got to the 6054 Harrison Ave location and called. The agent continued to hang up on us. Just terrible service. False advertisement of store hours​

I drive from Harrison Ohio to the shop in Dent. The service is excellent and the associates are so…read morenice and always have a smile. I want to give a shout out to Ian & Shon. I highly recommend this location. Tammi

I went to get an oil change and they recommended a radiator flush. I obliged and my car was a…read morelittle louder when I left than it was before the service was performed. Fast forward 2 months, my engine is making noises and overheating. Take it to a shop to get looked at, mechanic went to replace the oil pan and 2 quarts of engine coolant came out first then the oil. Meaning, they put coolant in the engine and then put the oil on top costing me a $1500.00 repair bill! DO NOT TAKE YOUR VEHICLE HERE!!!

Great service, fair pricing on the tires and repairs I needed. Will definitely be back for…read moremaintenance and anything else that goes wrong with my old car.

Nothing good to say honestly. I won't be coming back for anything. Miscommunication, took almost…read moretwo hours for a simple inspection and still didn't get what I came in to do. Seth's service was good, that's about it.

went in Thursday at 2:30 and was done well before 3, did a great job , very professional,…read morerespectful, and great experience overall. spent 75 with a coupon ( search valvoline coupon in google )

Good service, good products, doesn't take you too long but they are expensive. Maybe the cost of…read moregetting you oil change is more than I think it should be but I never get out for less than $115 with a coupon. The expected upsell isn't too pushy. I'm glad they check the lights. Some of the lights are tricky to replace and I wonder how well stocked they are. Either way, I'm glad they test because lights working correctly is a big safety issue. One issue I really don't like is they put on the sticker that recommends oil change after 3,000 miles. Most cars manufactures spec out a higher amount. It's not honest and for people like my wife wouldn't know any better.

This was the third time have a horrible experience high TD. Even with an 8am appointment to have…read morejust my front brakes done, it still took over 5 1/2 hours to get them done. It took 2 1/2 just to get the estimate. I asked Tim about how long it would take, because I was short on time because I had to get to work. He asked when I needed it to be done by. I told him I needed to be walking out the door by 1pm. He assured me that it wouldn't be a problem. Needless to say, I didn't get out of there until 145. Too late to go into work. So I missed a day of work which included 2 hours of mandatory overtime. After complaining through the website, all they would do is refund $100, of which is going to take 7-14 days to receive . 7-14DAYS!!!

Friday afternoon/evening I went outside to my car to find a flat rear driver side tire. After…read morereinflating it, it held air but I could see a screw in the center of my tire. After a call they said they were open and had time to patch it. The patch was free. As an older woman I was so happy to see this store delivers on what they promise. They are a blessing to the community, professional and busy.

One of the most racist establishments I've ever witnessed in CincinnatI. As a black woman I was…read moretreated poorly and I'm sure it was simply due to skin color. Unfriendly. Unprofessional. Treated as if a problem instead of offering assistance.

After the number of great reviews and recs I received for this shop, I was shocked at the customer…read moreservice. I called for info on a repair for my 16 yr olds car, I'm literally just trying to get another year out of the car, not put a new transmission in. My mechanic who I trust but doesn't do transmission work told me what to ask for and the error code it was giving. I wanted a very rough, loose estimate to see if it was worth it. Mike, the owner, told me that if I didn't want to replace the transmission that he would suggest getting a new car. I asked if he could just give me an estimate for the part I was told to replace. He said no, that I wasn't the shop for him, and to have an amazing day and hung up on me. When I called back to see if he was the owner, etc and asked why he couldn't help me, explain to me, etc he was very condescending and said some people just don't want to hear what they don't like. I 100% understand that the customer is not always right, I understand that not every business wants every customer, I would have understood if he asked to look at it first to confirm the diagnostics, I would have been fine with paying for that service but to be so rude from the get go was shocking. I also understand that in looking for transmission work I am paying for their skill as it is a specialty that I don't have, I'm sure there are few enough of them to where they can be picky but to be rude and hateful when I'm just trying to understand so I can weigh options is uncalled for. I will never call them again nor will I recommend them.