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    France and Son- Riverhead

    5.0 (1 review)

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    4 months ago

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    Born and raised in East Hampton. My mom is building a small ADU. I wanted to get samples of luxury…read morevinyl tiles but I couldn't make it to Riverhead. I stopped at another place in Southampton and left right away because I could tell it was just beyond what we could afford. All custom everything. On a whim decided to stop at Hamptons Carpet One and it was one of the best decisions I made regarding the ADU! Eugenia greeted us and gave us an honest, up front assessment of our needs and what would work. We never felt pressured. We walked away so much informed and decided to go with engineered flooring instead of the LVT. We let our builder know about our visit. He was just as excited about the product we found. The next thing we know, we're ordering 36 boxes of engineered wood flooring that looks BEAUTIFUL. Excellent quality at an affordable price with great service. These peope know their stuff, and even when I called, and spoke to other staff, it was like talking to family. So helpful. I can't recommend them enough! I'm grateful we have a resource like them on the East End. They serve all sorts of clientele. Again, are very knowledgeable and although we didn't need them to install, they offered a great package if they did. You have to stop in at least once in your journey for the right flooring. Thank you Eugenia and the staff at Hamptons Carpet One Floor & Home!

    Today while pumping gas one of this companies trucks appeared to be about to back into me. I laid…read moreon my horn and the driver continued to get incredibly close to my car, so I continued to beep. The driver screamed at me that he had a camera in a complete anger. I am a woman alone with children. I simply did not want my car damaged. I'm not sure what this guys problem was but I know I'd never want him in my house doing an installation. I was shaken. My husband on speakerphone could hear the man screaming at me. People were staring. This employee clearly has a massive anger issue. I called the business and the woman said "I'm sorry that happened, that's the world now." No, that's your employee and their behavior was completely unacceptable.

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    **CROOKED CARPETS & DISHONESTY** Our carpet is installed…read morecrookedly, and despite our goodwill offering to share in the cost of fixing their error, the owner smiled and claimed our walls are "off." We proved with a tape measure that our walls are straight, and he still smiled and tried to gaslight us. **INTIMIDATION** On the installation day, the installer shared a manipulative story: "A lady made me redo an installation because she thought it was crooked, and instead of fixing it, I just made it even more crooked." I found this unsettling. What? Why is he telling me this? I thought, and that's when I went into the room to see our crooked carpet. **NO ATTENTION TO DETAILS** Our mahogany doors and baseboards were damaged during the installation, despite our prior concerns and the owner's assurance that there was no need to worry. **RUDE** If it matters, and your carpets are adequately done, three times during our experience with the owner, he speaks passive-aggressively, and one time angrily because he was out on his boat during business hours taking our call; we were returning his call because he wanted to postpone the installation. On another occasion, I walked into the garage, where they were cutting the carpet; the installer had the owner on speakerphone (because they were unsure they had enough carpet), and I overheard the owner joke about my watching them work.

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    France and Son- Riverhead - furniture - Updated June 2026

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