I recently visited this Nordstrom Rack location after moving to Charlotte, and overall, it was a…read moresolid experience. Nordstrom Rack has always been one of my favorite places to shop. I used to work at a full line Nordstrom years ago, so I know quality when I see it. That's why I love the Rack because you can always expect good brands at better prices than you'd find at the full line store. To some people, Nordstrom Rack still feels a little pricey for a discount store, but you really have to compare it to the original full line price tags. I live in the NoDa area, and I will say this location was a bit farther out than I expected, about 25 minutes from my house. I was honestly surprised that there isn't a Nordstrom Rack closer to the city. This one is more on the outskirts, which is fine, but it does make quick trips or exchanges a little less convenient. Yes, you can return items at the full line Nordstrom, but sometimes you just want to browse and see what's new. Parking here was easy, and the store itself was clean and well organized. Coming from Houston and then Florida, I wasn't used to seeing so many coats in stock, so that actually caught my attention. They had a big winter selection, and I ended up leaving with a super cute trench coat, a puffer jacket, and a couple of other cold weather pieces since I know Charlotte winters are going to be colder. The staff was about as friendly as you'd expect at a Nordstrom Rack, but they moved quickly, and the checkout line wasn't long. Overall, this location was consistent with the other Nordstrom Racks I've been to. No surprises, just the usual dependable Rack experience. I'd definitely return.

Came by looking for some items for a business trip coming up. I found a few things in here but…read moredefinitely not as much as I have found at other locations. The store was very well stocked and clean. You didn't see much on the ground from items knocked down. The items I found were priced very well. No complaints. There was so much variety here that you could spend a lot of time in this store. Upon checking out, I was greeted by a young lady. She asked me about opening a store credit card and I told her no thank you. Her demeanor changed, lol! I mean I'm sorry that I don't shop here often enough but also store credit cards are too limiting! But anywho...nice experience here and I would return.

I have been meaning to make it to one of these and it did not disappoint! Tons of racks of urban,…read morefree people, anthro, and their brands. Some new items, some from nuuly. Plan for time here, the racks are sorted by size, but digging around some is worth it. I found my favorite find buried in the clearance section in like new condition. Other reviews note it, but no fitting rooms. I wore a long skirt with spandex under so I could try on easier!

Overpriced and ragedy clothing…read more Its a huge space, and a large selection of clothing. Upon entering we were greeted by a smiling worker handing out shopping bags. This place is over rated. It's overpriced clothing that the brand stores cannot sale. A lot of the clothing is ripped, torn, had broken zippers and other damage. Try it for yourself, but I personally would not visit again.

Came in to Kultivate to look at their clothing. Grandson found a sweatshirt that he liked and of…read morecourse we bought it for him. Value, it's not cheap to shop here. However, as a Christmas gift I guess it's ok. They did have some cool pieces to add to your wardrobe.

Really cute clothes along with exceptional customer service. Options range from, form fitting to…read moreflowing. I purchased a safari green pencil skirt that is a great fit! Don't wait, go to Captivate!

I had to run into Barnes and noble today at Carolina Place Mall and of course I couldn't leave…read morewithout stopping in to see what was new at Captivate! I absolutely love this store. I'm so excited to hear that they will be opening a location at the South park Mall.

What a GEM! I was searching for a dress for a sweet 16 and was pleasantly surprised to stumble…read moreacross this store. They have a fabulous selection and variety of classi, elegant, and chic dresses for a fraction of the cost. They have a variety of long to short dresses. Prom, formals, homecoming, and even dresses to use for a simple wedding. They also have regular clothing and a lot of accessories to match the dresses. I was able to snag a cute short green dress with a white furry cover up to use for the couch ceremony. All for less than $100. All the other stores I was looking at before, the dresses were $100+. I definitely recommend this store if you are looking for a party dress on a budget. The employees were super friendly and efficient. I went on a Sunday around 1 p.m., and it was busy. I had to wait in a long line to be able to use a fitting room. I waited about 30min and they have 6 fitting rooms. This is located inside Carolina Place Mall.

I am a mom and full time nurse. In a world of COVID I haven't had many opportunities to dress up…read moreand get out. When I do, I have frequently shopped the location inside Carolina place mall in Charlotte, NC for cute outfits. Needless to say, I had my last experience in the store due to a disrespectful employee and response from their district manager. I arrived to the store on a Saturday around 11:30a/12:00p, it was beginning to get busy as you would expect on a Saturday. Upon entering I looked around for a dress for a family wedding out of town and some cute outfits for other nights. I had about 5 dresses and 5 full outfits to try on. I waited in the area near the fitting rooms for a while, there were 3 people in line to pay and others waiting for fitting rooms, but no one able to find an associate. There are no carts, bags, or benches anywhere to sit heavy items down and only 3 of the 6 fitting rooms open (3 of which had a small piece of white receipt paper torn off with "closed" written on them and taped to the door). After waiting for what seemed like forever, unable to find an associate and the 3 rooms being occupied, my arm was giving out so I attempted to open the "closed" room and the door was unlocked. As soon as I walked in and sat my items on the bench, an associate appeared out of nowhere and when I opened the door, her response was, "don't you know how to read? It says closed." I understand being short staffed as many places are now, I understand being over worker and tired, but I'm sorry I will not tolerate blatant disrespect like that. I simply responded, yes I did see that, but I couldn't find anyone to ask if I could use it and my arm was tired with all these clothes. Is there a reason these 3 are closed? They were just open last week. Her response, "I don't have to give you a reason, an eye roll, and she walked away." Under my breath, I said, "wow, what a bitch." At this point I was so frustrated with the way she was talking to me. I came out, waiting for about 10 minutes for a fitting room, tried on my items, and my husband tried to pay for them. She would not let my husband pay because SHE was rude, then got her feelings hurt because I responded back to her level of rudeness. Not only that, she was African American, I am Caucasian and when I came out of the fitting room, she had allowed an African American woman into the fitting rooms she wouldn't allow me into. So, now not only was she rude, I had spent over an hour in the store and couldn't purchase my items, and she appeared to be nothing other than racist toward me. I will be sure to spread the word about this location and the disrespect and racism I was treated with. Spend your hard earned money elsewhere. Side note, the company apparently has a policy where she does not have to provide her name, so I couldn't even call and report her individually. All I can do is provide a photo of her backside. The associate supposedly spoke to her district manager who said I was banned from that location. What kind of company bans a customer, without speaking to the customer, AND when I did not harm anyone, made no threats, damaged nothing, did not make a scene, etc. STAY AWAY!!

I was illegally removed from Southern Lion in Pineville, NC for having a legitimate ADA-protected…read moreservice dog. A man who identified himself as the person in charge (Harry) repeatedly questioned me about my service animal. I clearly stated multiple times that my dog is a trained service animal -- NOT an ESA -- and that she is ADA compliant. Despite this, he continued to challenge me and ultimately forced me to leave. For the record: Under federal law (Americans with Disabilities Act), businesses are NOT allowed to demand "papers," documentation, or proof for a service animal. They are only permitted to ask two specific questions, both of which I answered correctly. My dog was not disruptive, not on the ground, and not touching anything -- I was actively ensuring she was completely out of the way. This was not about cleanliness or safety. This was ignorance of the law and blatant discrimination against a disabled person. Being publicly questioned, challenged, and removed from a business for using a service animal is humiliating, stressful, and unacceptable -- and it is illegal. If you are disabled, use a service animal, or care at all about accessibility and basic human decency, do not support this business. Southern Lion has made it clear they do not respect federal law or disabled patrons. I will be pursuing further action and strongly encourage others to be aware of their rights before stepping foot here.

Beware! I bought a lamp, carefully brought it home, unwrapped the cellophane around the shade and…read morefound the shade was damaged. Knowing their policy is all sales are final, I went back with the damaged shade to see if the vendor could order another shade and we split the cost. The owner's first response was "how do I know you're telling the truth." She repeated that several times during our discussion. Long story short, she doesn't recall saying that to me... I don't appreciate being accused of lying. If you buy a lamp there, check your lampshade before buying. I'll take my dollars elsewhere.

The is an amazing boutique. The buyer does a great job. All the pieces are so unique and the…read morejewelry is awesome.

I had a few things i needed to return. I had the JCP receipt/invoice. On the invoice it said I can…read morereturn in store or by mail anytime anywhere. I went to customer service to return and one item went through just fine but for some reason they were having trouble processing the other item. What irritated me was she the lady at the desk tried to process it once and pushed my item to the side and said she can't return it. She didn't even give me an explanation. I asked her why and she said she couldn't find the item. I showed her my invoice that showed all the info and she was still having trouble. She made it seem like that was it. I asked if there was a manager she could ask and she finally did. It was annoying because this whole process took 15 minutes! And she kept using different computers back and forth and they didn't have a merchandise credit card for my store credit at the desk. She had to call someone to bring it to her. The manager finally came and fixed the issue but this was such a hassle. Super unorganized. I would have no desire to come back to this store ever.

We were at the mall this weekend and happened to stop by JCPenney to check out mattresses. After…read moregoing to a mattress store last month and going through the annoyances with a salesman hounding and hassling you, I can say shopping at a department store is much nicer! We had a sales staff member come up and ask us if we had any questions or needed any help, but also explained how the layout was - firm beds on one side, medium in the middle, and plush on the other side, with some beds set up where they are split with both types. After that she let us be (much appreciated) and we just played like Goldilocks going from one bed to the next and back and forth to determine with ones we liked. We determined a couple top contenders with our favorite and decided to leave to do some research. Upon coming home to do research, I was shocked to see how over priced JCP was. JCP had the bed we were looking for on sale for $1800 in store, but then had it on even bigger discount at $1100 online. Why not advertise that price in store? Then I saw that a number of stores including Macy's, a mattress store, and Costco, all sold this same exact bed for $500-$700, so all these stores were within a reasonable range of one another except for JCP. Why? I didn't bother to go back or contact JCP online to see about price matching and instead ordered from Costco. JCP might want to start thinking about being in line with other stores and being more reasonable, or they will be on their way out like Sears.

Bigger and cleaner location. They have a variety of christmas items at the moment. Upon entering, I…read morenoticed that this location was much bigger and more organized compared to other locations I had been in. The employees were super friendly and efficient. Everything was streamlined perfectly. They offer a variety of clothing for adults and kids. Gifts, shoes, perfumes, etc. Located in a shopping center, there are plenty of parking spaces to choose from. Will return when I'm in the area.

Similar in feel to Marshalls or TJ Maxx or Burlington Coat Factory, this decent sized store…read morefeatures the same sort of departments. Luggage, homewares, kitchen, some furniture, shoes (men's and women's and kids), men's wear, women's wear. It's quite neatly organized and I was pleased to see that the sizes go up to where I am and beyond. Prices looked pretty decent. There are some bargains to be found. I got a nice pair of designer jeans for $20 that are better quality than I'd see at Wally World. [Review 9970 overall, 1550 of 2018.]

I purchased a pair of Cody James Caiman boots from Boot Barn Store #392 in Pineville, NC (28134) on…read moreDecember 26 for $536.24. After only a few months of normal, non-daily wear, the right boot developed an interior tear at the heel, clearly indicating a manufacturing defect. I returned to the store with the boots and provided proof of purchase via my credit card transaction, which clearly shows the date, location, and amount of the purchase. Store staff refused to assist, stating they required an itemized receipt, and were unwilling to look up the transaction in their system, despite this being a standard retail capability. At this price point, boots should last significantly longer than a few months. The defect is not the result of misuse or excessive wear. My only request was a straightforward exchange for a non-defective pair. I have spent several thousand dollars with Boot Barn over the years, frequently purchasing boots priced over $500. This experience reflects a disappointing lack of support for a loyal customer and a failure to stand behind the products being sold. I expect this warranty issue to be resolved promptly. If it is not addressed, I will reconsider doing further business with Boot Barn.

Friendly staff, great selection. They went out of their way to order my size. Was able to find it…read moreat another store.