Came here to mainly look at the kids and baby section. They weren't busy at all and I was surprised…read morefor how long I was there no one greeted me or asked me if I needed help. Overall, the store is pretty organized. I got a lot of clothes for my niece and nephew. Most were on sale. I checked out and noticed a few of the items that were advertised (they weren't on clearance but had signs) did not scan the appropriate price. I questioned it and the girl changed it without any issues. Store is nice and convenient to avoid the mall but I wish the staff was friendlier.

This gap store is conveniently located for me so I decided to stop in the other day to see if I…read morecould find some new jeans or khakis. Unfortunately, the shopping trip was a bust as I didn't find a pair of pants or jeans that I wanted. However, the employees were helpful and friendly and overall selection was not bad. They had a pretty big selection of sale items including pants/jeans, shirts, sweaters, etc. Also, l did spy a nice jacket on my way out the door, so I may be stopping in again soon to try that on.

Dsw offered excellent discounts, provided top-notch customer service, and had helpful employees;…read moremoreover, the store was maintained in a very clean manner.

Multiple locations in Charlotte and elsewhere, but the Independence store is a favorite place for a…read moreshoe run. Shoes, sneakers, sandals, and boots for the entire family. Unser one roof. Customer service is excellent. Pleasant environment with helpful employees. Add some 70s California soul over the speaker system, and I am a happy shopper! Great value for hard earned money. See you later, DSW, before they have me in trouble buying more shoes.

Upon entering the store, we could see two women (employees) talking to one another. They didn't…read morelook up or acknowledge us. No worries. But the next person who came through the door, they both yelled out "welcome in" and I looked at my friend to say, "did they say anything when we walked in?" She acknowledged they didn't. My friend was looking for items for an upcoming business trip and I was just looking around. No one said anything to us still. The two employees continued their chatter. I walked closer to the registers where they were located looking at shirts and only then did one of them speak. I never turned around when I responded. Now, Versona isn't a place that I usually go. I have been in one other location. They were extremely helpful and welcoming. They were engaging and wanted my friend and I to have a great experience. Here, they were more concerned with their conversation. They have a major selection of clothing, colors, jewelry and styles. The store is really nice. The clothes are a good quality and for the price, you will really love your items. I highly doubt I will return to this location.

I love the versona in the mall in Myrtle beach . They are so helpful and patient . The manager ,…read moreDonna is outstanding. I love the clothes . They fit well , stylish at a good price . I visit at least once a week . I'm afraid I'm going to miss something . lol

Yes, yes, yes. This loft location in Ballantyne had the most selections of the majority of their…read moreoutfits that they carry. Everything was very neat and organized and easy to find. I came 30 minutes before closing and to pick up an item that I put on hold. And thought I was finished but the ladies at the counter encouraged me to stay a while and see the new sales and everything that was in stock. I had plenty of time left to try on outfits and I purchased three of their pants in different colors. They had multiple items with various colors and I love the comfort styles that were available as well. Everything was displayed perfectly and caught my eye. Just wish I had even more time to stay and find great selections at the best prices for this economy that we're in. Very good selections great quality I love life stores they always have my style. And kudos again to the ladies that were working that night they were so kind and professional.

The store is in an outdoor shared shopping center, There is plenty of parking in several other…read morestores nearby. It's in a good location where you can get something to eat shop and participate in the activity that they have in their quad area . Sometimes you can get some pretty good deals here and sometimes it's just a miss. The store is clean. The staff are friendly and eager to help which is appreciated.. the selection varies. Happy shopping!

I had a few things i needed to return. I had the JCP receipt/invoice. On the invoice it said I can…read morereturn in store or by mail anytime anywhere. I went to customer service to return and one item went through just fine but for some reason they were having trouble processing the other item. What irritated me was she the lady at the desk tried to process it once and pushed my item to the side and said she can't return it. She didn't even give me an explanation. I asked her why and she said she couldn't find the item. I showed her my invoice that showed all the info and she was still having trouble. She made it seem like that was it. I asked if there was a manager she could ask and she finally did. It was annoying because this whole process took 15 minutes! And she kept using different computers back and forth and they didn't have a merchandise credit card for my store credit at the desk. She had to call someone to bring it to her. The manager finally came and fixed the issue but this was such a hassle. Super unorganized. I would have no desire to come back to this store ever.

We were at the mall this weekend and happened to stop by JCPenney to check out mattresses. After…read moregoing to a mattress store last month and going through the annoyances with a salesman hounding and hassling you, I can say shopping at a department store is much nicer! We had a sales staff member come up and ask us if we had any questions or needed any help, but also explained how the layout was - firm beds on one side, medium in the middle, and plush on the other side, with some beds set up where they are split with both types. After that she let us be (much appreciated) and we just played like Goldilocks going from one bed to the next and back and forth to determine with ones we liked. We determined a couple top contenders with our favorite and decided to leave to do some research. Upon coming home to do research, I was shocked to see how over priced JCP was. JCP had the bed we were looking for on sale for $1800 in store, but then had it on even bigger discount at $1100 online. Why not advertise that price in store? Then I saw that a number of stores including Macy's, a mattress store, and Costco, all sold this same exact bed for $500-$700, so all these stores were within a reasonable range of one another except for JCP. Why? I didn't bother to go back or contact JCP online to see about price matching and instead ordered from Costco. JCP might want to start thinking about being in line with other stores and being more reasonable, or they will be on their way out like Sears.

Poor customer service. My items were "donated" without my consent. I was told they had been picked…read moreup by the Salvation Army, but when I contacted the Salvation Army directly, a supervisor informed me that this information was false and that no pickup had ever occurred. When I called the store to speak with a manager, I was told I could not speak to one unless I already knew the manager's name. I have never encountered a policy like that, and it falls well below basic customer service standards. This entire situation was handled unprofessionally, from the conflicting information I was given to the lack of accountability and unwillingness to escalate my concerns. I expected much better communication and customer service from a corporate franchise.

Awesome place to resell clothes & accessories The young man…read moreat front desk was so helpful I had 3 baskets of mostly jeans (my daughters) name brands gently worn some new! Shoes purses and boots and other clothing Waited about 20 minutes then accepted cash Donated the rest to Salvation Army they send for you. Very organized shop & great value ! Highly recommend .. will be back!!!

Nice store and great team that is helpful They have plenty of parking in the lot or street. Wish…read morethey offered classes in store like some of the other locations. The average price per item non sale is around 100-300. It's good quality. They share a rewards program with their sister companies old navy, banana republic, and the Gap. You can get points with purchases to use a cash in store later. They give you a reusable bag with purchase. The store is well lit and clean. They have dressing rooms and regular sales. Hope you enjoy!

Fabulous clothes and helpful staff! I had a great experience shopping and finding something for a…read morespecial occasion. The kind staff was friendly and helped me find a new outfit. I love their clothes being size inclusive. The item I wanted was not in the store but you can order to the store for free. Parking is wild at Waverly so I parked and walked from the deck.

Each time I go to this location, I always receive Great Customer Service. The store is clean and…read morehad alot of walking space in between the isles etc. This last time I was checked out by a new associate named Madison S. She was very attentive and pleasant. I love this store...I would definitely recommend.

Overall this place depends on the day and time you come. Some may say "that is every MARSHALL's"…read more......... NOT! I think it is this one though. Some days I go and want to buy everything. Others like this past weekend - they totally have nothing. I am Going to blame it on being back to school time for us all in the area as well as college babies returning to campus. But the only thing I saw - candles they had candles.