I purchased a holiday dress online for pickup in your store close to me. I went today and didn't…read moreknow what your store clerk needed in order to bring me my purchase. She said something; I didn't hear her, and she rudely said "name". She brought out the item, asked if I wanted to try on, to which I replied "yes". The dress was in a size small. When I came out to the front of the store to ask her opinion, she confirmed the dress was too large on top. She did go to the rack and pulled out a medium, and when I said I had tried on the small, she said "we don't have any extra small". No offer to get from another store, which is fine, I stated I would look around. I didn't find anything for a party to my liking, and let her know I'd like to return the item. She replied that it "would be easier just to cancel the order". I asked if I would receive anything in store to confirm that, and she said "no, I don't have paperwork here and you'll see a credit". I was a little uneasy to leave without proof of a transaction, so I stayed to check my email and did in fact receive a cancellation notice. I left her know, she acknowledged with no further conversation. This woman was tall and skinny with reddish blonde hair with a British or some other sort of accent. I believe I have encountered her before at the store. Not a great look for a company shutting down stores. The best store was at Fairfax Corner, which you closed.

Ooooo…read more.. I love this place! Their clothes are so pretty and most of their materials are very nice. Can we please discuss their decorations for a second! Ugh... Love at first site!!!! I want this store to be my closet! I was their fitting rooms to be my get away place to just relax and feel fab! The staff were very nice and welcomed me as soon as I walked in. If you're looking for cheap then this is NOT the store for you. They are very pricey but again you're paying for good quality! I'm giving them 4 stars because I didn't find anything today ;)

Such a fun experience. I found two pairs of pants and a pair of shoes that are super cute and a…read moregreat price. Thank you to the store staff for making it a fun way to spend some time with my cousin and mother!

This is a very nice boutique. It looks really small from the outside but was surprisingly bigger…read morethan expected inside. The salesperson was very personable and warm. The prices are great. I visited on my lunch break so my time was limited. Unfortunately, they opened late that day. So for me that was annoying. They other thing was that the sizes are limited (not their fault but still worth mentioning).

Friendly professional staff, clean & neat well-placed selection of summer items made today's…read moreshopping much more enjoyable and efficient. Item I wanted sold out online but this store had it so I drove out here in my Z4 top down on this beautiful weather--So glad I did! Everything 50% off also applied to this beautiful Herringbone classic blazer(usually $189), khaki shorts ($49) and sail blue cotton v-neck shirt($34), well worth for its quality, classic, casual & clean look! Located in the Gateway Promenade in Gainesville-suburb of NoVa-an outdoor shops include Athleta, wine shops, Muse paintbar, a couple of restaurant and bars along with other foods you typically find in suburbs. A great option for shopping or eating out.

5/19/21 When in Gainesville a few days ago, I was given the…read moreprivilege of seeing this store. I must say, the place was very clean and organized from what I saw. I saw a bottle of hand sanitizer and a box of masks for arriving clients who don't have or need a new mask. I looked a round and did not see clothing I liked immediately. I saw clothing that was not my style whatsoever at first. As I progressed through the store, I saw two type of shirts I liked very much. However, when I felt the fabrics of the two different half button down shirts, I like the second choice of shirts hanging on hooks. These shirt sleeve shirts were wonderful, but I did not wish to spent $48.99 on them. One color did get my attention more than the others, because I have seen guys walking around in this very light pinkish color. The color I believe it was called Red Sand White Stone or something close to that effect. The lady who helped me out had a nice sense of humor and the other staff member who might have been a manager appeared to be a Baltimore Ravens Fan by her comment on the shirt I was wearing. Should I return to this store, I might buy one of these shirts I liked. We will have to see.

Customer Service was excellent! Betsy was a wonderful help. Store was clean and organized as well.read more

Wonderful selection of clothes and personable manager and staff. Clothes are a great value for the…read moremoney.

I am visiting from Ohio & have Never walked into a Chico's when I haven't been greeted & Welcomed…read morein. Very Rude, sales girl was eating behind counter

I walked into Chicos this afternoon and the 2 workers were conversing with each other. They never…read moreonce spoke to me or even looked at me. This is not typical of the Chicos I have shopped at previously. I will not return to the one in Gainesville, VA.

5/17/21 Came by to see what kind of items would make my wife…read moreand me happy later on down the road. I was happy to learn that husbands can now come to these shops and find out what their partner's sizes are with just a phone of the cell phone their partner used. This especially helps for the clueless husbands. I found what my wife likes, but did not see many of the style she liked. The more adventurous items are something she will not wear. Still, the lady who helped me out was informative and helpful. The ite.s I have on hold might or might not work. I will know in day or two if we end up coming back here to get them.

The staff were very helpful and friendly. They answered any questions I had and offered to help…read morewith sizing, trying different styles, etc. I had a very pleasant experience.

It works. Am glad to have white socks again. This store is fairly organized. Also I like that it's…read morenot super busy. You do save money here, but unlike their other locations, they have more than one cashier. That can be a deciding factor. Good employees here. Selection could be better. Stores like this, tend to be limited for tall guys. I was disappointed not to find athletic pants. Sure there were a couple, but none liked at all. If in the area again, will see if this is improved. Parking is a breeze. They do have some deals in shoes

Soo low on product the shelves are bare. Then what is there is not on size order. It looks like…read morethey are closing and already had the big sell off! Terribly sad to see especially since the bed bath and beyond there has closed. Hoping the cashier is correct that they will be getting product in March but who wants to wait?!

The best service in the world I went to go buy a couch. They gave me the best deal and mattress.read more

Just learned about this place and love it!…read more Get ready to get messy, you'll need to spend some time digging to find sone good stuff, but it's in there! I got some stuff for around my house for just $2 each! I recommend coming at opening and be prepared for a line.

Great little shop with a variety of different clothes, jewelry and kitchen accessories . Plus the…read moreladies who help you are so friendly and helpful !

I've driven by this place many times and wondered what potential treasures were hidden inside - so…read moretoday, I decided to see if I would find anything that fit my home decor style. First of all, its located in a house - so you might miss the place at first glance as you are driving by. The first floor is almost all women's handbag's, jewelry, and such - which surprised me as I was expecting home decor stuff. Most of the home decor stuff is on the second floor, strewn throughout several different rooms. It's a collection of styles that are more ornate than my more modern taste - an eclectic mix of country and other styles. The fact that places like this still exist as a foil to the chains is a good and cool thing. I did not find anything that sang to me - but I'm gonna have to send my Mom here - she would love this place!

Came in day after Christmas 2025 to return a few items. I've shopped in the store numerous times…read moreover the years and wish there was a closer location because of traffic. I'm in the Springfield area. The store offers a wide range of clothing items and novelty goods. Customer service is always nice but it can be difficult to find an associate to assist sometimes. The cashier/checkout/customer service "bull pin" is centrally located in the middle of the store. My return was easy enough although I think their computers were a little slow during my visit.

Love the variety, service and they have regular sales. Their stock holds up well and is practical…read moreand some of it is downright fun!