I would not recommend this office for mercury filling removal, crown work, or tooth extractions. It…read morehas been over a year, and every tooth he treated has required corrective work. This includes three crowns, as well as two teeth that were overfilled, leading to cracks and the need for additional crowns. He also advised extracting a tooth that previously had a root canal, after which I have experienced ongoing jaw and ear pain. While the front office staff are friendly, both the dentist and office manager handled my case unethically. They were aware that errors had been made but were evasive rather than transparent. As a result, I have spent over $10,000 on corrective treatment and follow-up visits. For anyone considering mercury filling removal, I would strongly urge caution. In my experience, the process caused more damage than benefit, and if you are asymptomatic, it may be best to leave fillings undisturbed. Some studies also suggest removal can increase mercury exposure rather than reduce it. One positive note is that he did successfully treat a cavitation that other dentists had been unable to diagnose. The office reimbursed a very small portion for his mistakes.

I have been Dr. Dinola's patient for a few years. Dr. Dinola has a mind that just won't quit. The…read morefellow is very bright and well-read in matters related to health and dentistry. He is thorough, diligent, patient and articulate. In short, I like the fellow and heartily recommend him. My name is Gregg Schaaf and my office phone (self-employed) is 301.724.3360 .

As a patient for at least 17 years, getting cleanings twice/year (and whatever else I needed) I…read morecalled Monday before Christmas to get an appointment because of a toothache that I suffered with for the weekend. After 2 calls with promises to call back which didn't happen, I called a 3rd time. They gave me an appointment for February 4! I now have a new dentist, one that even though I was not a patient, got me in the next day to take care of my issue. BTW, my friend, looking for a new dentist, got an appointment within 2 weeks at Lin Family Dentistry.

I was a new patient, and they were able to schedule me for the next week! Fast and excellent…read moreservice, highly recommend!

Receptionist, Lesley, was kind and so helpful to ensure my insurance was considered "in-network"…read more Loved being able to complete intake forms from the comfort of my home and appreciated the quick emergency appt. for a root canal. Entire office was exceptionally clean and inviting. The dentist, Sean Horan and his assistant were an excellent team. They checked on my comfort throughout the process, explained the procedure and answered all my questions thoroughly. I would encourage anyone to ask for a referral to Meridian when you need specialized dental care like a root canal.

Everyone was very helpful and polite, my work went smoothly and I feel so much better. I would…read morerecommend this office to anyone needing root canal therapy.

Each of our younger daughters have now had office visits and/or dental work performed within the…read moreoffice. Our experience each visit has been great. The front end process was handled professionally each staff member we encountered seemed to enjoy their positions. The culture is welcoming and calming to children and parents. Our family looks forward to this new dental relationship.

Dr. As office is absolutely wonderful. we drove 2 and a half hours just to see him. We currently…read morelive in WV, but used to live in Winchester and a good friend of ours used to work for Dr. A. We were with a different practice out of Morgantown and it was a nightmare. They were going to charge us $13-15k for my daughter dental surgery at Christmas time. It took 8 months to even get in for the surgery and by the time it was time for surgery they told us it would be $14k and my poor daughters teeth were getting worse. Dr. A got us in within days for the consolutation and a week later, my daughter went into surgery with Dr. Norbo who was absolutely wonderful, caring, and did amazing work on my daughter! we could not of been treated with more love and respect at this practice and we are telling everyone!!! thank you to Valley Pediatric Dentistry of Winchester for all you did for us!!

I have four year old twins and we have been using Little Smiles since they were just over a year…read moreold after an accident involving one of my twins' teeth. We've been going every 6 or so months ever since and we absolutely love it there! We used to live across the street but moved out to Round Hill last year and still make the drive as we aren't willing to switch. I remember hating the dentist when I was little. My four year olds love going and actually get excited before an appointment now. So much so that after our last appointment, my daughter told me she wanted to be a dentist when she grows up. :) They are very accommodating and the office vibe is so friendly and warm. They make the kids feel at ease and we are grateful we found them back when we did. Thank you to everyone at Little Smiles for making their experience so great there.

Our first visit solidified our decision to switch dentists. I had been taking our three year old to…read morethe same dentists that we use, but felt like a pediatric dentist would be a better fit. The office environment and the thoughtful setup are super appreciated. There are plenty of spaced out waiting areas, and a little nook with a TV playing kids movies. They also have TVs mounted overhead above the seats to keep kids entertained while they do their cleaning. They provide the kids a token at the end of the visit to claim a prize from a toy vending machine. Staff are great with kids, full of tricks and methods to help your child ease through the visit. I also appreciated the extra attention for first time patients, as they showed us around and explained how the visit works. 100000% recommend them!

I can't rave enough about the dental work and professionalism I experienced with Dr Tolley and his…read morestaff. I went to Dr Tolley for corrective dental work to fix what my prior dentist has done to my front teeth. My front teeth are the first impression I give to the world, and Dr Tolley made me proud of my smile again! Thank you!

I will start by saying the medical team I interacted with was amazing. They billed the wrong…read moreinsurance (one given to them last year, before I was even a patient), and I paid much more out of pocket than I should have. This was an administrative issue, but how it was handled is where I became frustrated. On March 26th, they said they would bill the correct insurance. I checked my insurance portal to make sure the claim was registered for 3 weeks, and never saw it populate. I reached back out on April 16th to check on the status because I didn't see it on the insurance side at all. In an email correspondence on April 16th, I was told that they billed the correct insurance on March 26th, but that she would resubmit it to make sure. Coincidentally, I finally saw the claim registered on the portal and then received the EOB in the mail on April 29th. I emailed them on the 29th to let them know that I received my copy of the EOB and asked for the timeline and process of getting a refund for the overpayment. I did not hear back. I emailed again on May 5th to follow up -- again, no reply. I called on May 6th, and as told, everything was still pending. I let the lady know that I am showing that payment was issued. She said their insurance person would review and call me back the next day. I waited all day, the next day, and again ... no call back. I called them at 1pm to follow up because I knew they closed soon, and was told the insurance person went to run an errand and would be back within an hour. I waited by the phone for 2 hours until their closing time to receive the phone call, and you guessed it ... no phone call again. It wasn't until I reached out to my dental insurance company to help with my money being held with no response from Tolley. I finally was able to get assistance and speak with a manager. There was little to no accountability, and I was told repeatedly that they ignored my requests for calls/emails because they had no information to share. Communication was the root of this issue and continued to perpetuate it throughout the past month. They continued to stand by their reasoning of not answering my emails/calls. I am disappointed as I changed my insurance specifically to become a patient here, and while the medical team was phenomenal, the front desk team and leadership of the practice is lacking basic customer service skills.

Let me lead off with, I did not even make it into the office. Serena answered the phone and it…read moreinstantly felt like she didn't want to help me. She asked my child's age 3 times and then asked my insurance. She told me I'm out of network and would have a copay due and I said I don't care I'll pay it because my daughter's tooth is cracked and she's in extreme pain. She said hmm ok. I asked how I would know how much would be owed at visit and she said I don't know we run them 2days before and tell you day of appointment. Because my daughters in pain I said ok just book it please and then she proceeded to give me a date 3 1/2 weeks from now. Shenandoah smiles, please consider taking Serena off the phones as that definitely drove my business elsewhere and I'm sure I'm not the first or last.

Update! We went to a different dentist and both of the dentists at that practice confirmed that it…read morewas not a cavity like Shenandoah Smiles was trying to say it was. They listened and were extremely kind.

Very bad experience...new patient stuff....new hygienist afraid of everything especially the…read moredentist herself. I saw why when on the 2nd visit Dr Lasher finally came to the chair. "We can't do anything for you"....recommended a surgeon to remove ALL my teeth....What? The looked at me like my periodontal disease was a moral issue. I've been dealing with it for many years. Went to a surgeon....more xrays....no loose teeth no decay. The wiggly bridge was due to adhesive weakness....my teeth got cleaned and adhesive redone....I'm good now. Without spending thousands with IN TOWN CLINIC IN CUMBERLAND MD.....not on RODEO DRIVE...bad place....and trust me....they have no right to be critical of customers about anything....should lay off the pizza delivery.

Always friendly staff and have had excellent work done here by Dr. Lasher! They went above and…read morebeyond to reschedule my appointment (even with my limited schedule). I would definitely recommend In Town Dental!