2 minutes ago I have…read morebeen going to Dr.Tolley for about a year or two maybe longer. I love this Dental group they are so nice and when you walk in the door you feel welcome. The staff are caring and friendly people. Thank you LORD for my dentist and his staff.

I will start by saying the medical team I interacted with was amazing. They billed the wrong…read moreinsurance (one given to them last year, before I was even a patient), and I paid much more out of pocket than I should have. This was an administrative issue, but how it was handled is where I became frustrated. On March 26th, they said they would bill the correct insurance. I checked my insurance portal to make sure the claim was registered for 3 weeks, and never saw it populate. I reached back out on April 16th to check on the status because I didn't see it on the insurance side at all. In an email correspondence on April 16th, I was told that they billed the correct insurance on March 26th, but that she would resubmit it to make sure. Coincidentally, I finally saw the claim registered on the portal and then received the EOB in the mail on April 29th. I emailed them on the 29th to let them know that I received my copy of the EOB and asked for the timeline and process of getting a refund for the overpayment. I did not hear back. I emailed again on May 5th to follow up -- again, no reply. I called on May 6th, and as told, everything was still pending. I let the lady know that I am showing that payment was issued. She said their insurance person would review and call me back the next day. I waited all day, the next day, and again ... no call back. I called them at 1pm to follow up because I knew they closed soon, and was told the insurance person went to run an errand and would be back within an hour. I waited by the phone for 2 hours until their closing time to receive the phone call, and you guessed it ... no phone call again. It wasn't until I reached out to my dental insurance company to help with my money being held with no response from Tolley. I finally was able to get assistance and speak with a manager. There was little to no accountability, and I was told repeatedly that they ignored my requests for calls/emails because they had no information to share. Communication was the root of this issue and continued to perpetuate it throughout the past month. They continued to stand by their reasoning of not answering my emails/calls. I am disappointed as I changed my insurance specifically to become a patient here, and while the medical team was phenomenal, the front desk team and leadership of the practice is lacking basic customer service skills.

Let me lead off with, I did not even make it into the office. Serena answered the phone and it…read moreinstantly felt like she didn't want to help me. She asked my child's age 3 times and then asked my insurance. She told me I'm out of network and would have a copay due and I said I don't care I'll pay it because my daughter's tooth is cracked and she's in extreme pain. She said hmm ok. I asked how I would know how much would be owed at visit and she said I don't know we run them 2days before and tell you day of appointment. Because my daughters in pain I said ok just book it please and then she proceeded to give me a date 3 1/2 weeks from now. Shenandoah smiles, please consider taking Serena off the phones as that definitely drove my business elsewhere and I'm sure I'm not the first or last.

Update! We went to a different dentist and both of the dentists at that practice confirmed that it…read morewas not a cavity like Shenandoah Smiles was trying to say it was. They listened and were extremely kind.

Anita Applebee was very friendly, she was very considerate about my daughter's comfort during the…read morecleaning. She also explained proper bushing and care to my daughter.

I had taken my son in to have a tooth extraction. He was put under general anesthesia. I had spoken…read morewith the doctor before hand. She had let me know that once he is asleep they will do additional x-rays and then bring out the treatment plan... once he was back and put to sleep, the assistant named erin came out and shared with me The treatment plan. The treatment plan had stated that he would have one tooth extraction and crowns put in his mouth. once his procedure was finished the doctor had brought me back into the room and had told me that he had three teeth removed. I was very confused for the simple fact that I DID NOT CONSENT TO AN ADDITION TWO TEETH BEING REMOVED NOR WAS I TOLD THAT INFORMATION IN THE TREATMENT PLAN .... I consented to one tooth extraction, and crowns. I said I knew nothing about the other TWO tooth being pulled NOR WAS THIS TOLD TO ME. She had asked me if the assistant had explained this to me. I stated she did not. She only stated that there was going to be one tooth pulled with the crowns. the doctor had told me that she would go out and speak with the assistant in regards to the situation. The doctor came back and stated that the assistant admitted to not telling me about the addition other teeth extractions and was so sorry that she did not mention to it. Also that she was going to handle the assistant. the doctor apologized and stated she was very sorry for what had happened. She would've never done the procedure if I if she would've known I didn't Consent. I said, this is very disappointing and and left me speechless as to how something like this could've happened to my child. I take him to have one tooth removed with the crowns and they had removed two additional teeth one of his mullers and two bottom front teeth. My child was not cared for in this situation what so ever. instead Of the doctor coming out and relaying to me the procedure plan with full and accurate information. They took it upon there self to act freely and preform two UNAUTHORIZED tooth extraction, without my consent. I got the chance to speak with the owner about it and he said that they do not just pull teeth to pull it and that the bottom teeth that were pulled was going to be very beneficial to my son and myself so that he didn't have to get braces when he got older. I stated this is very unacceptable and not ok. I hope no parent will have to endure something like this my 10 year old son is very hurt and confused as to why they pulled his bottom teeth out.

Have been going to this clinic for many years and they always do a good job with my teeth. Today, I…read morewas treated by Megan who did a great job with cleaning. Light hands, very careful with instruments in my mouth, pleasant personality. six stars! Highly recommend this practice.

I've been coming to Dr. Sobieh since last year. It had been a long time since I'd been to a…read moredentist, and I was nervous. I've had to have deep cleanings, fillings and a tooth pulled, and the results have been practically painless. Times surely have changed! Dr. Sobieh is wonderful as is her staff. I highly recommend them to anyone in need of dental care.

I really like Dr. Grecko for my ortho appointments but the dentistry side seems to only want to…read moremake money. My fillings and dental work have not been anything amazing and I simply go here now due to my insurance. I will look elsewhere for cleanings if my dental insurance changes.

Received the best care from Dr. Leskiv and his assistant. They The front desk is very helpful and…read moreknowledgeable

Efficient, on time appoint, in and out quickly with no waiting. And a good general cleaningread more

Definitely a third-rate practice. The dental assistant is rude and unprofessional, and Dr. Lee is…read morea timid, "quiet" individual who doesn't strike me as particularly intelligent. I left for a better dentist and sure enough, I had a couple of serious problems that had gone undiagnosed. I ended up having to go to a periodontist for surgery. The periodontist asked, "How did this happen?" and inquired who my dentist was. Had this been diagnosed two years earlier, I wouldn't have had to go through this surgery. Stay away from this third-rate dentist.

Not happy with these folks. I called them 7 months ago to see if they accepted my child's…read moreinsurance. They said they did, so I said I'd call back when he needed another checkup. I called them 1 month ago and reconfirmed that they accepted his insurance, and then I scheduled an appointment for tomorrow. They called me today to say they DON'T accept my insurance (oops!), and I can pay out of pocket. This is unacceptable. My best efforts of communicating and planning well in advance have been dashed by this outfit, and now I get to scramble to find another dentist who can see my child tomorrow. Or else I'll have to take time off from work another day.

This was an awful experience. Firstly they got my soaked because all of their devices were leaking…read more Secondly, they were so hard on my teeth that they hurt after just a cleaning. Thirdly, I had to wipe my saliva up with my shirt because they didn't get a towel or anything for me, since it was getting everywhere. The dentist I think spent about 3 minutes on my teeth. The big thing though is that one of my teeth is now thinner and scratched because of them!! Never go here!

I booked my appointment for dental cleaning, they called about getting my insurance to authorized…read moremy cleaning, gave them my information, and stated if there was an issue they would call back. Didn't receive a call; so I arrived at my appointment. While in the waiting room, the front desk stated that I wasn't on the dental insurance. I asked about this was looked into earlier and the person stated I'd there was an issue they would notify me before the appointment. So I had to decline my appointment. Front desk person seemed perplexed. I told her I am not going to pay for a cleaning when I have insurance. I asked why I wasn't notified if my insurance wasn't accepted. She didn't have an answer. Super disappointed.

Wow Jade and the other staff are super awesome! What a great experience and it was hassle free. You…read moreneed to see them and really experience a great dental treatment.

Be prepared to wait for an hour or more for a basic cleaning. They may take you back in a timely…read moremanner but then you'll wait 30 min for a cleaning and then 30 more min for the dentist. It's also impossible to call in and actually talk to someone which is necessary because they will not return your phone calls.

I have to bring my daughter here because it is one of the few places that takes WV Medicaid. So I…read moredecided to have my 2 teeth extracted and made an appointment. I came in today to only find out that bc they didn't inform me (their admission too) either up front NOR with the plan I was supposed to have set up (which, when I made the appointment, was said to happen AFTER the extraction), I needed over $100 with insurance. I had asked before if I needed anything but given no answer. So now, I have to wait until I can find a new one to go to and pray I can get off my new job to have it done. Ugh!