The doctors here are very professional and pleasant. I had…read morecatarac surgery on both eyes and the procedure and recovery went well. The eye glass boutique is unreliable at best and extremely aggravating at worst. I was promised my glasses in two weeks but didn't receive them for a month and I didn't purchase new frames-all that was needed were new lenses! I know of at least two other people who had similar experiences. So I gave 4 stars for the doctors and staff and ZERO stars for the eyeglass boutique.

So I'm on the fence about this office. There are 2 the exam area and the frame ordering across the…read morehall. Here's my pluses and problems: 1. The exam office is great. The staff are very knowledgeable, and friendly 2. Appointments galore! If you need an appointment they can make it work 3. Fast! I had my pupils dilated and I was seeing within hours. They were so nice about everything! 4. They take a lot of different coverages including mine! Now let's discuss the 'guy across the hall'... If you choose to you can have your exam and frames done at the same time. If you're me you go in the office across the hallway, see glasses from the 1920s and simply prefer to get them ordered elsewhere. You would think that would be perfectly fine considering so many folks do eyewear. Whelp, I might be wrong! For 2 weeks I had to deal with an older gentleman who clearly gets his knickers in a bunch if you ask him a question when you don't buy things directly from him. Like you know, are these the right glasses? Here the problem today. He referred to my frames as "cheap and worthless" when I asked him to inspect the prescription (which he says he can do)He throws them on his table and says, "you get what you pay for." Then dismisses me. So he didn't help me at all. I could only imagine if I actually purchased my glasses from him. So yeah. Back to the gals from the exam office next door. I walk in they inspect my glasses and boom! The makers I used gave me someone else's prescription! They were polite, and quick. I'm not sure what the discord is with the guy from across the hall, but...I won't be using his services ever. There is a reason why that guy is in an office across the hall. It might be time for him to retire. Be mindful your experience might be different from mine, but if you just need a proper exam and take the script someplace else, they WILL still help. Good luck with the guy from across the hall.

I have been seen at Moore Springfield since 1996 for low vision, Glaucoma and every other eye…read morecondition possible. I had excellent experiences with Dr Brilliant (now retired) and Dr. Nancy Crawford (Glaucoma). I did see several different Drs for Narrow Angle Glaucoma, Endophthalmitis, Retina issues, Uveitis, Scleritis, RoP, Macular Degeneration, etc. I followed my last Retina Dr. to her new system. The wait time at all eye Drs is long. I have never had an extreme wait time. My sadness was the repeated turnover in Drs for my retina and uveitis conditions. The front desk in Springfield could use some customer service training.

Terrible "doctors" that rush you on your "consultations". Billing is rude and incorrect --- the…read morestaffing is unprofessional in the office. Stay away -- I gave this practice a few chances and it got worse year after year. Front desk has always been patient and kind, though!

Dr. Rodriguez and Dr. Tran are great Dr's that I've seen many different times throughout my…read morepregnancy. I had terrible complications that happened during my elective c section and it left me rattled emotionally and physically. These Dr's were so nice and helped calm me down after I legitimately thought I was going to die. They'd personally call and check on me once I got home for a few months afterward and always treated me with respect and kindness. Their staff are efficient and pleasant too. 2 thumbs up for these Docs!

This guy is an arrogant prick. Do NOT use him. He has a God complex and went into a huge…read moreintimidation tyrade when I answered his question why I hadn't taken Nexium prescribed by another physician, saying that I was worried because I had read that Nexium had caused problems for people. Then he came in to check who I was before he did an endoscopy and complained that he couldn't find me in the prep room (where there were dozens of patients, like me, properly admitted, braceletted and lying on a stretcher awaiting surgery). He said, "I didn't know who you were." I responded, "oh, well, I did visit you a few weeks ago when you prescribed this procedure," and he snapped at me about how he knew that but had only seen me once and blah blah blah. Then he excised a growth and didn't bother to tell me anything about what he had discovered or what I should do next except to post on Penn's online system a highly technical and indecipherable report on the procedure. No follow up, no explanation, no diagnosis or recommendations on where to go from here. Seriously, this guy is loaded with a galactic ego, a rotten attitude, and the bedside manner of a horsefly. Avoid him like the plague unless you like being treated like a piece of dirt on the bottom of his shoe.